Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

2,499 questions with no upvoted or accepted answers
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14
votes
0answers
391 views

Possible values returned from the _messagecontext personalisation string

I'm following the personalization string documentation and need clarification on the _messagecontext string. Specifically, I want to understand under what context the following values would be ...
12
votes
3answers
1k views

How to send an email in response to a triggered event?

We need to send emails in response to a triggered event. We have created two data extension, one for client data and another to event data. These data extensions are filled with API procedures. We ...
9
votes
0answers
205 views

BU structure for MultiCloud setup with Einstein (Marketing, Commerce, Sales/Service)

Challenge Are there any Best Practices or Solution Kits that give a guideline for BU setup for global Marketing Cloud setups, where Sales/Service Cloud and Commerce Cloud are involved? The specific ...
9
votes
0answers
141 views

WSProxy setClientId in Child BU does not allow execute at Parent BU

In SF Marketing Cloud, I'm trying to update a subscriber at the Parent BU Level from my SSJS in the Child BU. I created a Cloud Page at the Child BU to run the following code in order to debug faster....
9
votes
0answers
739 views

SOAP API Connection with Access Token

I am trying to connect to the SFMC SOAP API using an access token that I've successfully retrieved. (I have successfully made REST API request using same token.) I've been struggling with this for a ...
9
votes
2answers
229 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
8
votes
0answers
203 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
7
votes
0answers
126 views

Payload for attributeGroups/{groupId}/attributeSetDefinitions MC API endpoint

I'm trying to figure out how to create Attribute Groups and link them to data extensions via the Marketing Cloud REST API (and SOAP API for data extensions, if needed). I managed to create an empty ...
7
votes
0answers
259 views

Use-cases for the WAT and WATP AMPScript functions

Do any of you fine folks know anything about the WAT() and WATP() AMPScript functions? I'm looking for a real use-case outside of the official documentation: Returns the values of the Web ...
7
votes
0answers
208 views

Query to move sends which contain the word “ticket” to a new tracking folder?

I just started a new job with a company and there tracking is a mess. All of the files are just at the root "My Tracking" and there are 1000s of sends. I want to move all sends with the word "Ticket" ...
7
votes
1answer
438 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
7
votes
1answer
325 views

API Call in Managed Package behaving differently in Scheduled Apex

I have a Scheduled Apex job, 'scheduleUnsub,' which calls a class 'resubscribeCall,' which runs some code including a method in a Managed Package (ExactTarget) which makes an API call to ExactTarget. ...
6
votes
0answers
168 views

SFMC public key missing `encrypt` flags?

The ExactTarget SFMC Public Key referred to in their FTP instruction guide points to a key that doesn't seem to be set up properly for encryption of FTP files. $ curl https://members.exacttarget.com/...
6
votes
0answers
176 views

Making concurrent REST API requests to Marketing Cloud

I'm trying to understand how rate limiting works for REST API calls. I was informed that it's based on the number of concurrent requests, which I can live with, but I can't figure out what the ...
6
votes
1answer
95 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
6
votes
1answer
387 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
6
votes
1answer
134 views

Message sent through Marketing Cloud isn't delivered and doesn't show up on the deliveries endpoint, what can it be?

I'm making a call to Marketing Cloud's endpoint to send SMS messages like this: -- request to /sms/v1/messageContact/{messageId}/send { "mobileNumbers": [ "55009999999999" ], "...
6
votes
1answer
374 views

What's the maximum amount of data extension I can bulk-upsert via REST Api?

I am using the REST Api (POST /dataevents/key:{key}/rowset) https://code.exacttarget.com/apis-sdks/rest-api/v1/hub/data-events/postDataExtensionRowsetByKey.html in order to update/insert(upsert) a ...
6
votes
1answer
764 views

How to match trackingcode to productcatalog?

my topic is about the relatively new product "predictive web" there are multiple contradictory facts delivered by salesforce which makes implementation hard or nearly impossible. I will quote multiple ...
6
votes
3answers
861 views

Sales Cloud to Marketing Cloud unsubscribe synching

Recently I have been setting up a few automations to ensure proper synchronization of different fields from Sales Cloud to attribute fields in Marketing Cloud. I also wanted to set up an automation ...
5
votes
0answers
96 views

Calling Marketing Cloud REST API via webhook

I'm trying to work out a means of calling Salesforce Marketing Cloud's REST API via a third party webhook to write to a data extension. The issue I'm having involves refreshing the oauth token. We've ...
5
votes
1answer
88 views

Reply management - New sub domain issue with Marketing cloud

So we have many issues with the sub-domain that we are using with the marketing cloud. One of them is: If we want to reply to the emails from Outlook, we get an error message that says: ...
5
votes
1answer
156 views

How to Activate a File Drop Automation via the API

I can create a file drop triggered automation through both SOAP and REST API's but I cannot figure out how to switch them from "Inactive" to "Active". Any help would be be greatly appreciate, thanks!
5
votes
1answer
197 views

Using AMPscript/SSJS to unsubscribe from a parent business unit on a CloudPage from a child business unit?

If you click 'Unsubscribe from All' on the Subscriber in the Subscriber Properties modal in the parent business unit's context or when you perform an SSJS subscriber.Unsubscribe(); on a CloudPage on ...
5
votes
2answers
197 views

Is there a way to identify all the places a Content Block is used?

I'm trying to identify all the places a Content Block is used. The goal is to be able to reference what will be affected if a Content Block is modified. I've looked a the Asset in the REST API, but I ...
5
votes
0answers
130 views

ExactTarget REST API - Cloud Pages & Collections

I've successfully used the available REST API in order to create various assets in Marketing Cloud / ExactTarget, like HTML Emails, Templates and Landing Pages. The email assets are visible under the ...
5
votes
0answers
206 views

Marketing Cloud create Script Activity via API

I'm trying to create a Script Activity through the API and I can't find any documentation for that SOAP Object. I tried pulling back an existing automation that contained a script activity but the ...
5
votes
0answers
548 views

SQL Query or Ampscript within Journey

This is more of a methodology or best-practice question. What I have: Users data extension Online stores data extension They are connected by the Subscriber_Key A [User] can have multiple ...
5
votes
0answers
438 views

How to combine two object type in single Soap api Request

I want to Retrieve Properties from both Data Extension and Data Extension Field Object in Single Retrieve Request Suppose Consider this Example: Data Extension Soap Object Request <soapenv:...
5
votes
1answer
509 views

MarketingCloud - Creating Contact via API problem

I've found a similar question, but I could not find any real solutions for the issue. We have a DataExtension with the following attributes: "ID" Number "Email" ...
5
votes
0answers
566 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
5
votes
1answer
176 views

InteractionDefinition not valid ObjectType [Python FuelSDK]

I am trying to get my journey objects via the API, however I get: Message: Error: InteractionDefinition is not a valid ObjectType. I am using the python Fuel-SDK. I do not understand why this Object ...
5
votes
1answer
69 views

Retrieving the ExclusionFilter field of a TriggeredSendDefinition

Using the Python FuelSDK, I am able to ​create​ a TriggeredSendDefinition with an ExclusionFilter, as well as ​update​ an existing TriggeredSendDefinition's ExclusionFilter. This uses the prop "...
5
votes
0answers
732 views

API Calls timezone details

When making an API call to SendEvent or OpenEvent objects in the REST API, the return value is in Central time. How do I know what timezone it is using for the dates that I pass as arguments? If I ...
5
votes
0answers
103 views

Bluetooth Permission removal on JB4A on Android < 5.0

In version 3 of the ExactTarget JB4A library that we use for push notifications, there was a dependency on the IBeacon library which imposed a requirement on the Bluetooth permission for the app. In ...
5
votes
1answer
257 views

SOAP queries for a list subscribers returns empty when there are over 1Million users in the list

We are trying to export the subscribers from a list. We can see that the the list has 1.4 million subcribers: curl -X POST -k -H "Content-Type: application/json" -H "Authorization: Bearer ...
5
votes
1answer
818 views

Returning Oauth token with REST API via PHP arrays when trying to send new contacts

In the salesforce REST API documentation, it tells how the system can give Oauth Tokens (https://code.exacttarget.com/apis-sdks/rest-api/v1/auth/requestToken.html ) But I don't seen any documentation ...
5
votes
1answer
1k views

Failure to retrieve list subscriber attributes in a landing page using AMPScript and SSJS

ExactTarget is core edition. There are no Data Extensions, so we use Lists. Am using landing page and trying to retrieve all the subscribers attributes of the List from SSJS and AMPScript but failed ...
5
votes
1answer
768 views

Opt-Out using queueMO API

I am trying to opt-out of SMS using QueueMO API but getting error. Below is the request and response. Any idea what could be going wrong? Is there any other way to opt-out using REST API? Thanks in ...
4
votes
0answers
40 views

Can two Update Contact activities in Journey Builder write data to the same row in a data extension?

The Update Contact activity has a limit of 5 fields that can be selected in the interface and updated in a data extension. To overcome this I tried to use two activities that insert/update a row and ...
4
votes
0answers
62 views

How to verify an Auth0 JWT in a Marketing Cloud Page

We have a requirement to do a verification of a JWT in a SFMC Cloud Page, as we have a site with Client Side JavaScript calling the cloud page and there is no security in SFMC for Cloud Pages. I've ...
4
votes
1answer
56 views

problem using ExclusionFilter without emailaddress

I am trying to setup a filter for my triggered sends. I want to exclude all of my users who exist in a certain Data extension: "DE_1" and have the column 'Email_Hater' with value 'True'. DE_1 has two ...
4
votes
0answers
441 views

Override PartnerAPI ClassLoader

We have exported as Runnable JAR (Extract required libriries into generated JAR option) our proyect (which has dependecies the fuelsdk and axis). So, there are some classes which read properties ...
4
votes
1answer
796 views

Display a count of records within 15 miles of a subscriber ZIP code

I have an ExactTarget question. I have a data extension of _subscribers. One of the fields is their zip_code I have another data extension of _widgets which includes the widgets' zip_code1 I also ...
4
votes
0answers
516 views

Using Salesforce Landing page checkbox values to populate a SFDC field

I have an ExactTarget Landing Page form that is currently inserting a Lead into SFDC when submitted. The form has 3 checkbox options that (if possible) I'm trying to concatenate and insert into the '...
4
votes
1answer
224 views

How to Tie OpenEvent/ClickEvent to a particular email a subscriber actioned?

I'm looking for some assistance on how to tie an OpenEvent or ClickEvent in Fuel SDK to the actual email that they took that action on. I can pull back OpenEvent's and ClickEvent's just fine, but ...
4
votes
2answers
932 views

Storing 'date' attribute for ExactTarget subscribers

I've been trying to store 'Date' via API, but somehow it doesnt work I have created new field in profile management, called 'prospect_date' If I create new subscriber, pass all attributes via API ...
3
votes
0answers
62 views

Is Einstein Send Time Optimization reliable?

In the above snapshot of Einstein send time optimization dashboard, can we know which are these 5 email addresses that Einstein has predicted and can assign personalized send time? I am monitoring ...
3
votes
0answers
31 views

How to start and stop campaigns in Marketing Cloud?

The documentation https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-apis.meta/mc-apis/campaign.htm mentions that a campaign can be started and stopped via SOAP APIs. Where can we find ...
3
votes
1answer
33 views

Salesforce Data Extensions help

If we don't have Sales & Service Cloud in our stack, is there still a case for using Salesforce Data Extensions over standard Data Extensions? I have read that by using Salesforce Data Extensions ...

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