Questions tagged [marketing-cloud]

The Salesforce Marketing Cloud is the leading 1:1 digital marketing platform, connecting companies with customers in entirely new ways. Platform APIs and SDKs enable developers to manage and automate marketing campaigns and extend the Marketing Cloud with integrated apps and app extensions.

3,226 questions with no upvoted or accepted answers
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17
votes
0answers
693 views

Possible values returned from the _messagecontext personalisation string

I'm following the personalization string documentation and need clarification on the _messagecontext string. Specifically, I want to understand under what context the following values would be ...
13
votes
4answers
1k views

How to send an email in response to a triggered event?

We need to send emails in response to a triggered event. We have created two data extension, one for client data and another to event data. These data extensions are filled with API procedures. We ...
12
votes
0answers
517 views

WSProxy setClientId in Child BU does not allow execute at Parent BU

In SF Marketing Cloud, I'm trying to update a subscriber at the Parent BU Level from my SSJS in the Child BU. I created a Cloud Page at the Child BU to run the following code in order to debug faster....
11
votes
2answers
636 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
9
votes
0answers
381 views

Use-cases for the WAT and WATP AMPScript functions

Do any of you fine folks know anything about the WAT() and WATP() AMPScript functions? I'm looking for a real use-case outside of the official documentation: Returns the values of the Web ...
9
votes
0answers
213 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
8
votes
0answers
468 views

Salesforce Marketing Cloud Single Sign On - Azure

We are currently attempting to carry out the set-up of the Single Sign On functionality for Salesforce Marketing Cloud, however when trying the two different ways of setting it up we are receiving the ...
8
votes
0answers
198 views

Payload for attributeGroups/{groupId}/attributeSetDefinitions MC API endpoint

I'm trying to figure out how to create Attribute Groups and link them to data extensions via the Marketing Cloud REST API (and SOAP API for data extensions, if needed). I managed to create an empty ...
8
votes
0answers
583 views

SFMC public key missing `encrypt` flags?

The ExactTarget SFMC Public Key referred to in their FTP instruction guide points to a key that doesn't seem to be set up properly for encryption of FTP files. $ curl https://members.exacttarget.com/...
8
votes
0answers
342 views

Making concurrent REST API requests to Marketing Cloud

I'm trying to understand how rate limiting works for REST API calls. I was informed that it's based on the number of concurrent requests, which I can live with, but I can't figure out what the ...
8
votes
0answers
246 views

Query to move sends which contain the word "ticket" to a new tracking folder?

I just started a new job with a company and there tracking is a mess. All of the files are just at the root "My Tracking" and there are 1000s of sends. I want to move all sends with the word "Ticket" ...
7
votes
0answers
504 views

Calling Marketing Cloud REST API via webhook

I'm trying to work out a means of calling Salesforce Marketing Cloud's REST API via a third party webhook to write to a data extension. The issue I'm having involves refreshing the oauth token. We've ...
7
votes
0answers
337 views

SFMC REST API - Cloud Pages & Collections

I've successfully used the available REST API in order to create various assets in Marketing Cloud, like HTML Emails, Templates, and Landing Pages. The email assets are visible under the appropriate ...
7
votes
1answer
1k views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
7
votes
1answer
415 views

API Call in Managed Package behaving differently in Scheduled Apex

I have a Scheduled Apex job, 'scheduleUnsub,' which calls a class 'resubscribeCall,' which runs some code including a method in a Managed Package (ExactTarget) which makes an API call to ExactTarget. ...
6
votes
1answer
774 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
6
votes
0answers
208 views

Setting up Marketing Cloud as an Auth. Provider

Lately we've been integrating very tightly with Marketing Cloud, so I thought about trying to set up the External Services which Salesforce provides in order to do some minor actions via flows. In ...
6
votes
1answer
1k views

Message sent through Marketing Cloud isn't delivered and doesn't show up on the deliveries endpoint, what can it be?

I'm making a call to Marketing Cloud's endpoint to send SMS messages like this: -- request to /sms/v1/messageContact/{messageId}/send { "mobileNumbers": [ "55009999999999" ], "...
6
votes
1answer
315 views

SOAP queries for a list subscribers returns empty when there are over 1Million users in the list

We are trying to export the subscribers from a list. We can see that the list has 1.4 million subscribers: curl -X POST -k -H "Content-Type: application/json" -H "Authorization: Bearer ...
6
votes
1answer
1k views

How to match trackingcode to productcatalog?

my topic is about the relatively new product "predictive web" there are multiple contradictory facts delivered by salesforce which makes implementation hard or nearly impossible. I will quote multiple ...
5
votes
1answer
240 views

How to verify an Auth0 JWT in a Marketing Cloud Page

We have a requirement to do a verification of a JWT in a SFMC Cloud Page, as we have a site with Client Side JavaScript calling the cloud page and there is no security in SFMC for Cloud Pages. I've ...
5
votes
1answer
805 views

Reply management - New sub domain issue with Marketing cloud

So we have many issues with the sub-domain that we are using with the marketing cloud. One of them is: If we want to reply to the emails from Outlook, we get an error message that says: ...
5
votes
1answer
197 views

How to Activate a File Drop Automation via the API

I can create a file drop triggered automation through both SOAP and REST API's but I cannot figure out how to switch them from "Inactive" to "Active". Any help would be be greatly appreciate, thanks!
5
votes
1answer
522 views

Using AMPscript/SSJS to unsubscribe from a parent business unit on a CloudPage from a child business unit?

If you click 'Unsubscribe from All' on the Subscriber in the Subscriber Properties modal in the parent business unit's context or when you perform an SSJS subscriber.Unsubscribe(); on a CloudPage on ...
5
votes
1answer
293 views

Marketing Cloud create Script Activity via API

I'm trying to create a Script Activity through the API and I can't find any documentation for that SOAP Object. I tried pulling back an existing automation that contained a script activity but the ...
5
votes
2answers
773 views

MarketingCloud - Creating Contact via API problem

I've found a similar question, but I could not find any real solutions for the issue. We have a DataExtension with the following attributes: "ID" Number "Email" ...
5
votes
0answers
575 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
5
votes
1answer
230 views

InteractionDefinition not valid ObjectType [Python FuelSDK]

I am trying to get my journey objects via the API, however I get: Message: Error: InteractionDefinition is not a valid ObjectType. I am using the python Fuel-SDK. I do not understand why this Object ...
5
votes
1answer
77 views

Retrieving the ExclusionFilter field of a TriggeredSendDefinition

Using the Python FuelSDK, I am able to ​create​ a TriggeredSendDefinition with an ExclusionFilter, as well as ​update​ an existing TriggeredSendDefinition's ExclusionFilter. This uses the prop "...
5
votes
0answers
1k views

API Calls timezone details

When making an API call to SendEvent or OpenEvent objects in the REST API, the return value is in Central time. How do I know what timezone it is using for the dates that I pass as arguments? If I ...
5
votes
0answers
106 views

Bluetooth Permission removal on JB4A on Android < 5.0

In version 3 of the ExactTarget JB4A library that we use for push notifications, there was a dependency on the IBeacon library which imposed a requirement on the Bluetooth permission for the app. In ...
5
votes
1answer
1k views

Failure to retrieve list subscriber attributes in a landing page using AMPScript and SSJS

ExactTarget is core edition. There are no Data Extensions, so we use Lists. Am using landing page and trying to retrieve all the subscribers attributes of the List from SSJS and AMPScript but failed ...
5
votes
1answer
1k views

Opt-Out using queueMO API

I am trying to opt-out of SMS using QueueMO API but getting error. Below is the request and response. Any idea what could be going wrong? Is there any other way to opt-out using REST API? Thanks in ...
4
votes
0answers
108 views

Adding Fields in a Data Extension leads to resetting retention policy

I am trying to add a 'CREATED_DATE' field with a default value of current date, in my existing Data extension using wsproxy. The code runs fine and the fields gets added, however the data extension ...
4
votes
0answers
72 views

How to bring leads from salesforce to marketing cloud whitout the conector

So I have a question about the salesforce and marketing cloud. Here at the company we have a salesforce org connected to marketing cloud. As we don't have multi-org functionality (and we don't plan to ...
4
votes
1answer
425 views

Does Transactional Email Journey return tracking back to Sales cloud?

I tried to explore the new feature of July 2020 release i.e., Journey Builder: Transactional Sending I am aware that Triggered Emails created in SFMC [TSD] cannot be Tracked back in Sales cloud under ...
4
votes
0answers
356 views

Is Einstein Send Time Optimization reliable?

In the above snapshot of Einstein send time optimization dashboard, can we know which are these 5 email addresses that Einstein has predicted and can assign personalized send time? I am monitoring ...
4
votes
0answers
98 views

How to start with writing extension apps for Marketing Cloud?

I'm an experienced Salesforce developer who build countless AppExchange apps in the last years. But I am absolutely new to Marketing Cloud. I know what it is and how it is used but have no idea on how ...
4
votes
0answers
182 views

Content Builder images

I now have another issue with the same set of images that I had uploaded initially for this template. I deleted them all because I changed my Setup--> Feature Settings --> Content Builder Settings -->...
4
votes
1answer
334 views

Removing a row from a DE with Ampscript or SSJS in a landing page not working

I am using the below SSJS to remove a row from a data extension. <script runat="server" > Platform.Load("Core","1.1.1"); try { var ...
4
votes
0answers
708 views

Single Sign On (SSO) with Active Directory Federation Services (ADFS) as Identity Provider

There are other general questions regarding SSO here and here, but I'm specifically running into this error when using ADFS as the IdP: Incoming SAML message is not properly formatted, or has ...
4
votes
0answers
1k views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
4
votes
2answers
439 views

SFMC: Query Based Data Extension Help

We have a synchronized data extension from Sales Cloud coming into our SFMC instance. In the Opportunities table, it is possible for a single customer to have multiple Opportunities in various stages, ...
4
votes
0answers
407 views

Auto-suppression Lists in Mobile Studio

Is there a way to stop Journey Builder from sending an SMS via SMS activity or Push notification via Push activity to a defined list of Subscribers ? This list is updated in real-time by API calls ...
4
votes
0answers
101 views

Privacy Batch Api - Understanding and Implementation

I am stuck on a relatively new addition of salesforce. The privacy attributes DoNotTrack, DoNotProfile and DoNotProcess. Here is the link to the topic: Privacy in Personalization Builder The first ...
4
votes
0answers
65 views

Accessing Marketing Cloud 'Active Salesforce Sends' through SOAP API

Hi I need to get a feed of all scheduled sends within MC. This isn't an issue for most email sends. However, for any scheduled Salesforce Sends they don't appear in the SentEvent object. The below ...
4
votes
0answers
86 views

Platform Error Logging Extension Utilization

How do you utilize DE "Platform Error Logging Extension". Can we utilize it whenever error occurred in Automation, it should be recorded in Platform Error Logging Extension?
4
votes
0answers
639 views

How to combine two object type in single Soap api Request

I want to Retrieve Properties from both Data Extension and Data Extension Field Object in Single Retrieve Request Suppose Consider this Example: Data Extension Soap Object Request <soapenv:...
4
votes
0answers
2k views

How to access the dbo.ImportError table?

I am doing an automation and one of them failed. The message is: Import aborted in SetBuilder. One or more errors indicating why the import was aborted may be logged to the dbo.ImportError table. ...
4
votes
1answer
61 views

problem using ExclusionFilter without emailaddress

I am trying to setup a filter for my triggered sends. I want to exclude all of my users who exist in a certain Data extension: "DE_1" and have the column 'Email_Hater' with value 'True'. DE_1 has two ...

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