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Questions tagged [marketing-cloud-connector]

0
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0answers
20 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
1
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1answer
83 views

How to execute trigger sends with custom object as a subscriber ID between SFDC and SFMC

I am trying to execute a trigger send email after a Case record is created/updated to meet a criterion. For this I used out of the box trigger send functionality available in SFDC through SFMC ...
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0answers
8 views

Export data to Marketing Cloud

I have a SQL Server database with near real-time updated consumer data. Other than using an SFTP or Mulesoft, how can I export it to my contact list in Marketing Cloud? Using a connector, API, or ... ?...
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0answers
11 views

Marketing cloud Email and content tags and links associated to that tag

How do we assign multiple tags to the emails and content blocks and track based on the emails sent through campaign or reports via Salesforce, I have enabled WAC strings (additional attributes) in our ...
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0answers
23 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
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1answer
22 views

Journey behavior while shifting the conector to a different ORG

We activated several journeys that were running properly with Marketing Cloud connected to a UAT ORG. Now that we have reconnected to the PRO ORG, it seems the journeys are not evaluating the records. ...
0
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1answer
46 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
1
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1answer
50 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
0
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1answer
42 views

Accessing Sandbox leads in Marketing Cloud

We have a sandbox account and a marketing cloud account. We have installed marketing cloud connected app in sandbox and installed marketing cloud connect package. There are few leads in sandbox which ...
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2answers
43 views

Synchronising tracking data back to Salesforce from Marketing Cloud

The official documentation from Salesforce is to use Salesforce Data Extensions if you want to push tracking information from Marketing Cloud to Salesforce (https://help.salesforce.com/articleView?id=...
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0answers
23 views

Create Automation using Fuel SDK API in node.js

I need to create an automation in Marketing Cloud using fuelSDK-node. I cannot find any documentation regarding the same but I got documentation for .NET code Can anyone please help me with the same?
3
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1answer
99 views

Unsubscribe/Resubscribe links are not working in salesforce

Marketing Cloud Unsubscribe/Resubscribe links which are part of the marketing cloud managed package is not working in the salesforce contact page. We know these link will unsubscribe in Marketing ...
2
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1answer
43 views

How to consume JSON data into data extensions when third party is sending JSON into marketing cloud

Can any one please help me how to implement this in marketing cloud. since i am new to marketing cloud and I know how we can do that in salesforce service/sales cloud. Scenario : we are digital ...
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3answers
171 views

Can I connect two MC business units to one Salesforce org?

Hope someone has an answer for my question. We have two business units in Marketing Cloud and one Salesforce Org. With the MC Connector, we push the SF data to MC. At moment we use an SQL query to ...
1
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1answer
86 views

MC AMPScript RetrieveSalesforceObjects() hitting governor limits

Imagine a scenario where we have a Marketing Cloud connected to a Sales Cloud. Around 1500 campaign members will enter a journey at approximately same time and then each of those members will receive ...
0
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1answer
66 views

Question around best practices on Salesforce Sync'd data extensions

I'm trying to come up with some pros/cons to the following scenario. The customer is implementing Marketing Cloud. The data that Marketing Cloud needs comes from the customer's internal data ...
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1answer
54 views

Salesforce Instance change affect marketing cloud

If i change my sales cloud instance from NA30 to NA82 or some other instance so do i need to reinstall MC connector again ? Thanks !!
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1answer
36 views

Marketing cloud - Synchronised data from sfdc

We have installed the Marketing Cloud Connector and are in the process of synchronising data from Salesforce to Marketing Cloud..when selecting our contact objects to synchronised in MC, there are ...
1
vote
1answer
63 views

Help with updating record from marketing cloud to sales cloud

Is there a way to update the sales cloud record from marketing cloud to sales cloud ? So , I have a multiselect pick list in sales cloud contact object. I am using Sync DE to get all the data and ...
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0answers
64 views

SQL Query is not retrieving PersonContactId

Marketing Cloud is connected to Service Cloud by the Connector: synchronized entities Accounts, Contacts (and 5 others). GOAL: I want to create a Data Extension in Marketing Cloud that ONLY ...
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1answer
29 views

SYNC SFSE X SFMC: Error by updates records

The Data Integration Between Service Cloud and Marketing Cloud not put all records. In the SFSE the number of accounts is 4.097 and in SFMC appears 2.9 like records sync. I dont understand why cause ...
0
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1answer
188 views

Marketing Cloud Connect - Related Lists on Contact Page Layout

I can't find information regarding what the difference is between the 2 Related Lists that are added to the Contact/Lead Page Layout (Email Sends and Individual Email Results).
0
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1answer
65 views

Connect Marketing Cloud Journey Builder to Salesforce Sandbox Environment

I'm wondering if it's possible to connect Marketing Cloud to a Salesforce sandbox environment with the Journey Builder API Thanks in advance! -N
0
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1answer
47 views

Triggered Send from POS push tracking into CRM

We have a Triggered Send through the API configured from a POS. We would like to send this tracking back into the CRM through the Connector integration. The original Trigger was set-up prior to the ...
0
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1answer
54 views

SFMC Connector 'test/seed' Contacts

When the Connector is installed, so all Contacts are brought in through Synchronized Data Extensions... What is the best way to configure 'test/seed' records? Would you create 'dummy' records in CRM ...
2
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0answers
86 views

Syncing Marketing Cloud opt-in's back to CRM

I have Sales Cloud and Marketing Cloud setup using the Connector package (which is up to date). When unsubscribing via the Subscription Centre in MC this rolls back into Sales Cloud, but when the ...
0
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1answer
51 views

Contact Builder Data Sources SFDC Objects Syncing Stuck at 0

I'm having an issue with some of my objects, specifically Users, Contacts and Leads. I went Multi-org back in early May and apparently, this has been throwing error since then. SFMC support suggested ...
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0answers
79 views

Import activity cannot retrieve data from Salesforce Report into Salesforce Data Extension

We have integrated my marketing cloud user and sales cloud snadbox user, the Salesforce import activity in email studio can also be created successfully. However, everytime i run the import activity, ...
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1answer
180 views

social studio case creation in SFDC

i have created a macros which i have linked it with my salesforce org. I tried applying the marcos to the post(facebook & twitter). I get a message saying macros applied with the note of ...
0
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1answer
125 views

Splitting Data from a single Org into two Business Units

I have a single org environment which I would like to hook up to two different Marketing Cloud Business Units. I understand that this should not be a problem with Multi-Org Account Configuration, ...
1
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1answer
117 views

Salesforce Marketing Cloud to Salesforce Send Tracking (Non Journey Builder Sends)

I researched this topic through Salesforce and was able to find only one thread as attached below Automation studio send email and sending tracking to salesforce The reply from Kenneth suggests that ...
5
votes
2answers
265 views

Marketing Cloud Connector not syncing preferences

I have Marketing Cloud connector setup on an org however the connection doesn't work both ways for the marketing opt in status. When a subscriber opts out via the Preference Centre, their status is ...
0
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1answer
77 views

What is the impact when Marketing Cloud Connector user password changes?

We have set up Marketing Cloud Connector to integrate Marketing Cloud and Sales Cloud. We need to change password for our user that we created in Sales Cloud(having 'Admin' permissions). Will it have ...
1
vote
1answer
411 views

Why isn't Salesforce Data Event available in Journey Builder?

I am trying to use Salesforce Data Events in my Journey however I cannot see the activity in my journey canvas. I have the Marketing Cloud connector installed and all the relevant objects sycned ...
2
votes
1answer
46 views

How to develop with Marketing Cloud APIs? [closed]

I'm working with a customer that has the MC connector installed. I'm wondering what is the best approach to start developing a custom Lightning Component that needs to integrate with a MC feature (...
0
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1answer
52 views

Send Email onclick of button in Salescloud Automatically through SFMC

I have a requirement where i need to send an email through onclick of "SendEmail" button in Account object.Where Emails are from SFMC email templates. Any help is much appreciated
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1answer
114 views

Make Journey Builder Decision Split Based on Sync'd DE

Basic points: • My Journey Has Entry Source from Salesforce Data so the DE is auto-generated. • I created a synced DE from the custom object in SFDC so that after a few days I can check on a field ...
0
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0answers
37 views

Marketing Cloud connect and Contact builder

I am struggling a bit to understand what will be the best approach, when it comes to the data designer. We have 1 Salesforce org, that we are planning to integrate with out Parent BU. The plan is ...
0
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0answers
286 views

Outbound API integration with Marketing Cloud

We have a use case that requires real time integration from Marketing Cloud to an external system. I've done some reading on the APIs to inject data into Marketing Cloud but would like to making ...
0
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1answer
94 views

SFMC Contact Limits

I recall when you were not cost per Contact by SFMC; only cost per Deployment on a CPM basis. Clearly the cost per Contact puts a demand on us to keep our Contacts within our limits. When defining ...
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0answers
33 views

Migration of historical campaign tracking

We are having a lot of campaign history that we need to migrate from Siebel. The campaign history is used for segmentation purposes. Our issue is: Where to migrate the campaign history? We have set ...
0
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2answers
135 views

Connect Marketing cloud with Sales Cloud for multiple Business Units

I have 9 Business Units in Marketing Cloud and I have 1 user that is integrated with Sales Cloud. Now initially I had 2 BUs in MC and those 2 BUs were integrated with SC during Connector set up. Now, ...
2
votes
1answer
139 views

Merging sandbox to production - SFMC integration

We have integrated SFMC with our SIT SFDC sandbox. But what will happen with the integration when we merge to production? The integration is linked to the SFDC Org ID, so we assume that we will lose ...
0
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0answers
114 views

15CharacterContactID imported at 18characterContact ID

In my salesforce report I have the ContactID in a 15character digit format. When I import in Marketing Cloud it automatically imports with the 18 digit Character and I know the 18 digits is the ...
0
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0answers
83 views

Marketing Cloud Connect Unauthorized Error

We have a 'Send Marketing Cloud Email' link on Contact Layout from where we can send Marketing Cloud email inside Salesforce using Marketing Cloud Connector. When we are trying to preview the email ...
1
vote
0answers
59 views

Automate Dynamic Email Send using Salesforce Data without Automation Studio (Basic Edition)

In Basic Edition of Marketing Cloud (No Automation Studio) - Is it possible to: Update a Sendable Data extension based on a Salesforce Report Send an Email Template that references another Data ...
0
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0answers
359 views

Personaccount with Marketing Cloud connector

I am currently facing the following challenge: we are using person account (personaccountID) with the marketing cloud connector - in order to configure that (as we will want to send back tracking ...
3
votes
2answers
102 views

Multi org - connect parent to production CRM and connect BU to Test CRM

I am looking for some assistance on the following, we are setting up multi org as we want to connect to a test and a production CRM enviroment. We are aware of the implications and are willing to ...
0
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0answers
28 views

Send email to users based on lens created in Analytics Clous(Salesforce Einstein) from Email Studio of SFMC

Is it possible to access lenses/dashboards of Analytics cloud in Email studio for Email send?
1
vote
1answer
484 views

Creating Cases in Salesforce from Social Studio

how do I know to which Salesforce account Social Studio is linked to? How do I create cases and leads in Salesforce from Social Studio?