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Questions tagged [marketing-cloud-connector]

0
votes
1answer
19 views

SFMC Import Activity - Campaigns & Reports

Does anyone know when 'SFMC Import Activity - Campaigns & Reports' changed to 'SFMC Import Activity - Objects & Reports'? I was hoping to use an Import Activity in SFMC to import Campaign ...
4
votes
1answer
97 views

Why are Marketing Cloud timestamps not stored in the same timezone as Sales Cloud?

I have both Sales Cloud and Marketing Cloud connected and use data shared for a Journey when new records are created. In my object that is triggered in the journey I have a Date/Time field which gets ...
1
vote
1answer
41 views

Retrieve/Update Salesforce Custom Object

I want to retrieve/update the custom object which is on the connected sales cloud org. For that, I'm used the Ampscript 'RetrieveSalesforceObjects()' and 'UpdateSingleSalesforceObject()' methods but ...
1
vote
0answers
41 views

Trying to use dynamic data in a “Send SMS” activity within a journey using Salesforce Data as the entry source

I have a journey set up using Salesforce Data as the entry source. There's a "Send SMS" step in the journey where I need to be able to pull a specific field out of that object to display in the SMS ...
0
votes
2answers
48 views

Marketing Cloud Connector problem

For some reason, my Sales Cloud and Marketing Cloud got disconnected. I started the "usual" troubleshooting procedure - cleared out the tokens, but even after that I cannot reconnect them. When I go ...
3
votes
0answers
23 views

Salesforce Sends that are scheduled don't appear in My Tracking until send is complete

The Tracking page in Marketing Cloud usually shows all sends including pending sends so its easy to see whats been sent (or going to be sent). However I have noticed that any Salesforce Sends don't ...
0
votes
1answer
36 views

Marketing Cloud Journey Associate a Task by External ID

I am creating a Journey which will create a Task on a Contact record in my Salesforce Sales Cloud. The entry point for the Journey is a Data Extension loaded with data from an external source. This ...
1
vote
2answers
80 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
0
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0answers
28 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
1
vote
1answer
123 views

How to execute trigger sends with custom object as a subscriber ID between SFDC and SFMC

I am trying to execute a trigger send email after a Case record is created/updated to meet a criterion. For this I used out of the box trigger send functionality available in SFDC through SFMC ...
1
vote
0answers
14 views

Export data to Marketing Cloud

I have a SQL Server database with near real-time updated consumer data. Other than using an SFTP or Mulesoft, how can I export it to my contact list in Marketing Cloud? Using a connector, API, or ... ?...
0
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0answers
20 views

Marketing cloud Email and content tags and links associated to that tag

How do we assign multiple tags to the emails and content blocks and track based on the emails sent through campaign or reports via Salesforce, I have enabled WAC strings (additional attributes) in our ...
2
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0answers
27 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
0
votes
1answer
24 views

Journey behavior while shifting the conector to a different ORG

We activated several journeys that were running properly with Marketing Cloud connected to a UAT ORG. Now that we have reconnected to the PRO ORG, it seems the journeys are not evaluating the records. ...
0
votes
1answer
111 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
1
vote
1answer
108 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
0
votes
1answer
45 views

Accessing Sandbox leads in Marketing Cloud

We have a sandbox account and a marketing cloud account. We have installed marketing cloud connected app in sandbox and installed marketing cloud connect package. There are few leads in sandbox which ...
0
votes
2answers
60 views

Synchronising tracking data back to Salesforce from Marketing Cloud

The official documentation from Salesforce is to use Salesforce Data Extensions if you want to push tracking information from Marketing Cloud to Salesforce (https://help.salesforce.com/articleView?id=...
0
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0answers
45 views

Create Automation using Fuel SDK API in node.js

I need to create an automation in Marketing Cloud using fuelSDK-node. I cannot find any documentation regarding the same but I got documentation for .NET code Can anyone please help me with the same?
3
votes
1answer
146 views

Unsubscribe/Resubscribe links are not working in salesforce

Marketing Cloud Unsubscribe/Resubscribe links which are part of the marketing cloud managed package is not working in the salesforce contact page. We know these link will unsubscribe in Marketing ...
2
votes
1answer
48 views

How to consume JSON data into data extensions when third party is sending JSON into marketing cloud

Can any one please help me how to implement this in marketing cloud. since i am new to marketing cloud and I know how we can do that in salesforce service/sales cloud. Scenario : we are digital ...
0
votes
3answers
266 views

Can I connect two MC business units to one Salesforce org?

Hope someone has an answer for my question. We have two business units in Marketing Cloud and one Salesforce Org. With the MC Connector, we push the SF data to MC. At moment we use an SQL query to ...
1
vote
1answer
125 views

MC AMPScript RetrieveSalesforceObjects() hitting governor limits

Imagine a scenario where we have a Marketing Cloud connected to a Sales Cloud. Around 1500 campaign members will enter a journey at approximately same time and then each of those members will receive ...
0
votes
1answer
74 views

Question around best practices on Salesforce Sync'd data extensions

I'm trying to come up with some pros/cons to the following scenario. The customer is implementing Marketing Cloud. The data that Marketing Cloud needs comes from the customer's internal data ...
0
votes
1answer
66 views

Salesforce Instance change affect marketing cloud

If i change my sales cloud instance from NA30 to NA82 or some other instance so do i need to reinstall MC connector again ? Thanks !!
0
votes
1answer
37 views

Marketing cloud - Synchronised data from sfdc

We have installed the Marketing Cloud Connector and are in the process of synchronising data from Salesforce to Marketing Cloud..when selecting our contact objects to synchronised in MC, there are ...
1
vote
1answer
92 views

Help with updating record from marketing cloud to sales cloud

Is there a way to update the sales cloud record from marketing cloud to sales cloud ? So , I have a multiselect pick list in sales cloud contact object. I am using Sync DE to get all the data and ...
1
vote
0answers
68 views

SQL Query is not retrieving PersonContactId

Marketing Cloud is connected to Service Cloud by the Connector: synchronized entities Accounts, Contacts (and 5 others). GOAL: I want to create a Data Extension in Marketing Cloud that ONLY ...
0
votes
1answer
30 views

SYNC SFSE X SFMC: Error by updates records

The Data Integration Between Service Cloud and Marketing Cloud not put all records. In the SFSE the number of accounts is 4.097 and in SFMC appears 2.9 like records sync. I dont understand why cause ...
0
votes
1answer
277 views

Marketing Cloud Connect - Related Lists on Contact Page Layout

I can't find information regarding what the difference is between the 2 Related Lists that are added to the Contact/Lead Page Layout (Email Sends and Individual Email Results).
0
votes
1answer
78 views

Connect Marketing Cloud Journey Builder to Salesforce Sandbox Environment

I'm wondering if it's possible to connect Marketing Cloud to a Salesforce sandbox environment with the Journey Builder API Thanks in advance! -N
0
votes
1answer
62 views

Triggered Send from POS push tracking into CRM

We have a Triggered Send through the API configured from a POS. We would like to send this tracking back into the CRM through the Connector integration. The original Trigger was set-up prior to the ...
1
vote
1answer
68 views

SFMC Connector 'test/seed' Contacts

When the Connector is installed, so all Contacts are brought in through Synchronized Data Extensions... What is the best way to configure 'test/seed' records? Would you create 'dummy' records in CRM ...
2
votes
0answers
98 views

Syncing Marketing Cloud opt-in's back to CRM

I have Sales Cloud and Marketing Cloud setup using the Connector package (which is up to date). When unsubscribing via the Subscription Centre in MC this rolls back into Sales Cloud, but when the ...
0
votes
1answer
62 views

Contact Builder Data Sources SFDC Objects Syncing Stuck at 0

I'm having an issue with some of my objects, specifically Users, Contacts and Leads. I went Multi-org back in early May and apparently, this has been throwing error since then. SFMC support suggested ...
0
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0answers
100 views

Import activity cannot retrieve data from Salesforce Report into Salesforce Data Extension

We have integrated my marketing cloud user and sales cloud snadbox user, the Salesforce import activity in email studio can also be created successfully. However, everytime i run the import activity, ...
0
votes
1answer
225 views

social studio case creation in SFDC

i have created a macros which i have linked it with my salesforce org. I tried applying the marcos to the post(facebook & twitter). I get a message saying macros applied with the note of ...
0
votes
1answer
153 views

Splitting Data from a single Org into two Business Units

I have a single org environment which I would like to hook up to two different Marketing Cloud Business Units. I understand that this should not be a problem with Multi-Org Account Configuration, ...
1
vote
1answer
156 views

Salesforce Marketing Cloud to Salesforce Send Tracking (Non Journey Builder Sends)

I researched this topic through Salesforce and was able to find only one thread as attached below Automation studio send email and sending tracking to salesforce The reply from Kenneth suggests that ...
5
votes
2answers
344 views

Marketing Cloud Connector not syncing preferences

I have Marketing Cloud connector setup on an org however the connection doesn't work both ways for the marketing opt in status. When a subscriber opts out via the Preference Centre, their status is ...
0
votes
1answer
93 views

What is the impact when Marketing Cloud Connector user password changes?

We have set up Marketing Cloud Connector to integrate Marketing Cloud and Sales Cloud. We need to change password for our user that we created in Sales Cloud(having 'Admin' permissions). Will it have ...
1
vote
1answer
536 views

Why isn't Salesforce Data Event available in Journey Builder?

I am trying to use Salesforce Data Events in my Journey however I cannot see the activity in my journey canvas. I have the Marketing Cloud connector installed and all the relevant objects sycned ...
2
votes
1answer
56 views

How to develop with Marketing Cloud APIs? [closed]

I'm working with a customer that has the MC connector installed. I'm wondering what is the best approach to start developing a custom Lightning Component that needs to integrate with a MC feature (...
0
votes
1answer
71 views

Send Email onclick of button in Salescloud Automatically through SFMC

I have a requirement where i need to send an email through onclick of "SendEmail" button in Account object.Where Emails are from SFMC email templates. Any help is much appreciated
1
vote
1answer
146 views

Make Journey Builder Decision Split Based on Sync'd DE

Basic points: • My Journey Has Entry Source from Salesforce Data so the DE is auto-generated. • I created a synced DE from the custom object in SFDC so that after a few days I can check on a field ...
0
votes
0answers
319 views

Outbound API integration with Marketing Cloud

We have a use case that requires real time integration from Marketing Cloud to an external system. I've done some reading on the APIs to inject data into Marketing Cloud but would like to making ...
0
votes
1answer
115 views

SFMC Contact Limits

I recall when you were not cost per Contact by SFMC; only cost per Deployment on a CPM basis. Clearly the cost per Contact puts a demand on us to keep our Contacts within our limits. When defining ...
0
votes
2answers
157 views

Connect Marketing cloud with Sales Cloud for multiple Business Units

I have 9 Business Units in Marketing Cloud and I have 1 user that is integrated with Sales Cloud. Now initially I had 2 BUs in MC and those 2 BUs were integrated with SC during Connector set up. Now, ...
2
votes
1answer
168 views

Merging sandbox to production - SFMC integration

We have integrated SFMC with our SIT SFDC sandbox. But what will happen with the integration when we merge to production? The integration is linked to the SFDC Org ID, so we assume that we will lose ...
0
votes
0answers
129 views

15CharacterContactID imported at 18characterContact ID

In my salesforce report I have the ContactID in a 15character digit format. When I import in Marketing Cloud it automatically imports with the 18 digit Character and I know the 18 digits is the ...