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Questions tagged [marketing-cloud-connector]

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28 views

Error from email ampscript causing triggered send to fail

We have a triggered send configured in Marketing cloud instance. This triggered send uses one of the emails in the system. When I configure and save this triggered send, I get an error as: When I go ...
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1answer
28 views

Email Activity in a Journey using Salesforce Data Entry to Personalize Content not working

I have this code in AMPSCript in an Email that is an activity in Journey Builder with a Data Entry source as Salesforce Data Entry Event (Order created). The Salesforce Object is Order and I want to ...
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1answer
69 views

What are the benefits of Subscriber key Migration?

I'm working with a client who is looking to move their CRM to Sales cloud and are looking to subscriber key migration as contacts will be synced through MC connector integration. They have been ...
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0answers
38 views

How to access and show the preference attribute of Marketing Cloud of a customer in another website?

I have a website in a development stage, there is a link provided in it where users can click it and see information about their preference in Marketing Cloud. Is it possible by using a hyper link or ...
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1answer
15 views

Debugging failed records from Journey History?

In a recent journey history, I see many records for which processing failed, see image below). However the status is quite vague "Failed - One or more errors occurred." How can I get more information ...
2
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0answers
31 views

Background on Send Events?

We trigger a custom Activity in a Journey based on a data extension, see setup on image below. For each data extension there is a campaign trigger sent to our API/customActivity App then. Since the ...
2
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1answer
66 views

VAWP links break for Salesforce Send Emails

I note that when you send an email to a Salesforce Audience from Content Builder (e.g. a Salesforce Campaign or Report) it creates a Salesforce Send under-the-hood and creates a temporary DE in your ...
1
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1answer
74 views

Firing Event From Cloud page Throwing 500 Error

I was trying to fire an event from the cloud page below is the code and i am getting 500 error <script runat=server language="JavaScript"> Platform.Load("core","1"); HTTPHeader.SetValue("...
2
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1answer
47 views

New domain marketing cloud

Hello everyone we just purchased marketing cloud , we were asked to buy a new domain for it so that our current one does get blacklisted ( ps: we couldn"t get a sub-domain of our current domain), ...
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28 views

[E200]:An unexpected exception occurred attempting to save the send definition:

I have failed to create and save "salesforce sends" in Marketing Cloud and the following error message has shown up: [E200]:An unexpected exception occurred attempting to save the send definition: An ...
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1answer
43 views

Unable to access Synchronized Data Sources in the Contact Builder

I have already done the Marketing Cloud Connect setup. My issue is when I am trying to access the synchronized data sources under the contact builder, data sources, synchronized. When I have clicked ...
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1answer
26 views

SFMC Import Activity - Campaigns & Reports

Does anyone know when 'SFMC Import Activity - Campaigns & Reports' changed to 'SFMC Import Activity - Objects & Reports'? I was hoping to use an Import Activity in SFMC to import Campaign ...
4
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1answer
144 views

Why are Marketing Cloud timestamps not stored in the same timezone as Sales Cloud?

I have both Sales Cloud and Marketing Cloud connected and use data shared for a Journey when new records are created. In my object that is triggered in the journey I have a Date/Time field which gets ...
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1answer
50 views

Retrieve/Update Salesforce Custom Object

I want to retrieve/update the custom object which is on the connected sales cloud org. For that, I'm used the Ampscript 'RetrieveSalesforceObjects()' and 'UpdateSingleSalesforceObject()' methods but ...
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0answers
54 views

Trying to use dynamic data in a “Send SMS” activity within a journey using Salesforce Data as the entry source

I have a journey set up using Salesforce Data as the entry source. There's a "Send SMS" step in the journey where I need to be able to pull a specific field out of that object to display in the SMS ...
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2answers
118 views

Marketing Cloud Connector problem

For some reason, my Sales Cloud and Marketing Cloud got disconnected. I started the "usual" troubleshooting procedure - cleared out the tokens, but even after that I cannot reconnect them. When I go ...
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0answers
24 views

Salesforce Sends that are scheduled don't appear in My Tracking until send is complete

The Tracking page in Marketing Cloud usually shows all sends including pending sends so its easy to see whats been sent (or going to be sent). However I have noticed that any Salesforce Sends don't ...
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1answer
50 views

Marketing Cloud Journey Associate a Task by External ID

I am creating a Journey which will create a Task on a Contact record in my Salesforce Sales Cloud. The entry point for the Journey is a Data Extension loaded with data from an external source. This ...
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2answers
130 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
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0answers
38 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
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1answer
181 views

How to execute trigger sends with custom object as a subscriber ID between SFDC and SFMC

I am trying to execute a trigger send email after a Case record is created/updated to meet a criterion. For this I used out of the box trigger send functionality available in SFDC through SFMC ...
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0answers
17 views

Export data to Marketing Cloud

I have a SQL Server database with near real-time updated consumer data. Other than using an SFTP or Mulesoft, how can I export it to my contact list in Marketing Cloud? Using a connector, API, or ... ?...
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0answers
24 views

Marketing cloud Email and content tags and links associated to that tag

How do we assign multiple tags to the emails and content blocks and track based on the emails sent through campaign or reports via Salesforce, I have enabled WAC strings (additional attributes) in our ...
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0answers
30 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
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1answer
25 views

Journey behavior while shifting the conector to a different ORG

We activated several journeys that were running properly with Marketing Cloud connected to a UAT ORG. Now that we have reconnected to the PRO ORG, it seems the journeys are not evaluating the records. ...
0
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1answer
190 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
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1answer
148 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
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1answer
53 views

Accessing Sandbox leads in Marketing Cloud

We have a sandbox account and a marketing cloud account. We have installed marketing cloud connected app in sandbox and installed marketing cloud connect package. There are few leads in sandbox which ...
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2answers
71 views

Synchronising tracking data back to Salesforce from Marketing Cloud

The official documentation from Salesforce is to use Salesforce Data Extensions if you want to push tracking information from Marketing Cloud to Salesforce (https://help.salesforce.com/articleView?id=...
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0answers
61 views

Create Automation using Fuel SDK API in node.js

I need to create an automation in Marketing Cloud using fuelSDK-node. I cannot find any documentation regarding the same but I got documentation for .NET code Can anyone please help me with the same?
3
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1answer
179 views

Unsubscribe/Resubscribe links are not working in salesforce

Marketing Cloud Unsubscribe/Resubscribe links which are part of the marketing cloud managed package is not working in the salesforce contact page. We know these link will unsubscribe in Marketing ...
2
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1answer
53 views

How to consume JSON data into data extensions when third party is sending JSON into marketing cloud

Can any one please help me how to implement this in marketing cloud. since i am new to marketing cloud and I know how we can do that in salesforce service/sales cloud. Scenario : we are digital ...
0
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3answers
357 views

Can I connect two MC business units to one Salesforce org?

Hope someone has an answer for my question. We have two business units in Marketing Cloud and one Salesforce Org. With the MC Connector, we push the SF data to MC. At moment we use an SQL query to ...
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1answer
150 views

MC AMPScript RetrieveSalesforceObjects() hitting governor limits

Imagine a scenario where we have a Marketing Cloud connected to a Sales Cloud. Around 1500 campaign members will enter a journey at approximately same time and then each of those members will receive ...
0
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1answer
93 views

Question around best practices on Salesforce Sync'd data extensions

I'm trying to come up with some pros/cons to the following scenario. The customer is implementing Marketing Cloud. The data that Marketing Cloud needs comes from the customer's internal data ...
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1answer
70 views

Salesforce Instance change affect marketing cloud

If i change my sales cloud instance from NA30 to NA82 or some other instance so do i need to reinstall MC connector again ? Thanks !!
0
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1answer
38 views

Marketing cloud - Synchronised data from sfdc

We have installed the Marketing Cloud Connector and are in the process of synchronising data from Salesforce to Marketing Cloud..when selecting our contact objects to synchronised in MC, there are ...
1
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1answer
117 views

Help with updating record from marketing cloud to sales cloud

Is there a way to update the sales cloud record from marketing cloud to sales cloud ? So , I have a multiselect pick list in sales cloud contact object. I am using Sync DE to get all the data and ...
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0answers
74 views

SQL Query is not retrieving PersonContactId

Marketing Cloud is connected to Service Cloud by the Connector: synchronized entities Accounts, Contacts (and 5 others). GOAL: I want to create a Data Extension in Marketing Cloud that ONLY ...
0
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1answer
31 views

SYNC SFSE X SFMC: Error by updates records

The Data Integration Between Service Cloud and Marketing Cloud not put all records. In the SFSE the number of accounts is 4.097 and in SFMC appears 2.9 like records sync. I dont understand why cause ...
0
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1answer
370 views

Marketing Cloud Connect - Related Lists on Contact Page Layout

I can't find information regarding what the difference is between the 2 Related Lists that are added to the Contact/Lead Page Layout (Email Sends and Individual Email Results).
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1answer
86 views

Connect Marketing Cloud Journey Builder to Salesforce Sandbox Environment

I'm wondering if it's possible to connect Marketing Cloud to a Salesforce sandbox environment with the Journey Builder API Thanks in advance! -N
0
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1answer
78 views

Triggered Send from POS push tracking into CRM

We have a Triggered Send through the API configured from a POS. We would like to send this tracking back into the CRM through the Connector integration. The original Trigger was set-up prior to the ...
1
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1answer
76 views

SFMC Connector 'test/seed' Contacts

When the Connector is installed, so all Contacts are brought in through Synchronized Data Extensions... What is the best way to configure 'test/seed' records? Would you create 'dummy' records in CRM ...
2
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0answers
102 views

Syncing Marketing Cloud opt-in's back to CRM

I have Sales Cloud and Marketing Cloud setup using the Connector package (which is up to date). When unsubscribing via the Subscription Centre in MC this rolls back into Sales Cloud, but when the ...
0
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1answer
77 views

Contact Builder Data Sources SFDC Objects Syncing Stuck at 0

I'm having an issue with some of my objects, specifically Users, Contacts and Leads. I went Multi-org back in early May and apparently, this has been throwing error since then. SFMC support suggested ...
0
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0answers
135 views

Import activity cannot retrieve data from Salesforce Report into Salesforce Data Extension

We have integrated my marketing cloud user and sales cloud snadbox user, the Salesforce import activity in email studio can also be created successfully. However, everytime i run the import activity, ...
1
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1answer
255 views

social studio case creation in SFDC

i have created a macros which i have linked it with my salesforce org. I tried applying the marcos to the post(facebook & twitter). I get a message saying macros applied with the note of ...
0
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1answer
165 views

Splitting Data from a single Org into two Business Units

I have a single org environment which I would like to hook up to two different Marketing Cloud Business Units. I understand that this should not be a problem with Multi-Org Account Configuration, ...
1
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1answer
173 views

Salesforce Marketing Cloud to Salesforce Send Tracking (Non Journey Builder Sends)

I researched this topic through Salesforce and was able to find only one thread as attached below Automation studio send email and sending tracking to salesforce The reply from Kenneth suggests that ...