Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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1answer
482 views

MC Connect Salesforce Integration Disconnect Account

Marketing Cloud is currently connected to a sandbox. And we're planning to move the connection to the production org. What would be the best way to do this? What will happen to the currently synced ...
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1answer
413 views

Synchronised data extensions not coming in journey

i wanted to use the synchronized data extensions in the journey but they are not coming, i have synced the account and contact entities in my mc instant but cannot see them in journey
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1answer
468 views

Unsubscription Link in an external site

we have now in our newsletter template the unsubscription link %%unsub_center_url%% to unsubscribe to our newsletter. We are now creating on our website an unsubscription center where the user can ...
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1answer
1k views

Tracking of the sent emails using Marketing Cloud in Salesforce

We did some tests regarding the tracking of the sent email on the sales cloud, but we are not seeing any record in the contact page into the Individual Email Results and the Email Sends sections. I ...
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1answer
168 views

Usage of Profile Center with Salescloud (MC Connector)

This might be a simple question, but I'd like to understand what are the implications of integrating SalesCloud with MC in terms of the Profile Center. For example, if a contact updates his/her ...
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1answer
925 views

Tracking data not sent back to sales cloud from Journey Builder Using Sales and Service Cloud events and activities?

Tracking data not sent back to sales cloud from Journey Builder Using Sales and Service Cloud events and activities. My journey starts whenever campaign member is updated, I get mails but the tracking ...
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1answer
124 views

Marketing Cloud Connector Batch Size

What is the batch size marketing cloud connector uses to move data from SFDC to SFMC? Thanks for all the help.
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3answers
3k views

Update record in salesforce from Marketing Cloud

Currently I have my salesforce org and Markting cloud integrated using Marketing Cloud Connect.Is there a way if I update any contact information (ex:Subscribtion details) in Marketing Cloud , I can ...
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1answer
363 views

Marketing Cloud Send Email - Reply to option

I recently integrated Sales Cloud and Marketing Cloud and trying to test the functionality. To send Email to different people, I integrated a new User from Marketing cloud and also enabled'marketing ...
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1answer
1k views

Triggered Send from Salesforce using Marketing Cloud

We are using PersonAccount in our Salesforce org. We have also installed and configured the Marketing Cloud Connector. Our website inserts records into Salesforce whenever someone purchases a ...
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3answers
1k views

'Contacts Registration Failed' Marketing Cloud Connect error

We have set up Marketing Cloud Connect and have (for now) integrated our Marketing Cloud Instance with our Salesforce Sandbox. After we have taken care of everything for configuring the Connector, ...
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1answer
208 views

Marketing Cloud (Exacttarget) SQL Error “Error converting data type nvarchar to numeric.”

I have a query that is pulling data from Synch'd Data Extensions into Shared DE's. It is a UNION ALL query but not sure that's important. I have narrowed down running vs erroring to the following ...
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1answer
216 views

Marketing Cloud Connect - Unexpected end of file from server

I already connected a Sales/Service Cloud sandbox to my Marketing Cloud account some time ago (before the current September 2016 release), but needed to switch to a newer updated version as refreshing ...
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1answer
966 views

et4ae5.triggerUtility.automate where Object name occurs twice

I need to create a Task Activity Apex trigger for use in Marketing Cloud Connect Triggered Sends. Here is the standard Marketing Cloud connector trigger code: trigger Trig_Activity on Task (after ...
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1answer
1k views

Marketing cloud connector issue

I have installed Marketing cloud connector in Salesforce Sandbox. When i click on the 'marketing cloud' tab in Salesforce, I am getting error(see the screenshot). Anyone knows what would cause this? I ...
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4answers
6k views

Individual Email Results not appearing for Salesforce Send Emails

We are sending Salesforce Send Emails from Marketing Cloud using a Salesforce Data Extension. We can view the Email Send from the 'Email Sends' tab within Sales Cloud, however the 'Individual Email ...
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1answer
118 views

Can I get data into Salesforce Marketing Cloud from inhouse CRM?

I use a customized in-house CRM and wish to pass that data into Salesforce Marketing Cloud (say data extensions) so I can use those segments to send emails to my customers. Any suggestions?
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1answer
455 views

Send marketing cloud email to campaign automatically

I want to send a marketing cloud email from Salesforce on all the campaign whenever they are created with some criteria or meet the criteria whenever a campaign is updated . Is this possible to ...
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2answers
1k views

Lead scoring in Marketing Cloud

I'm trying to assign my subscriber a lead score whenever he performs an activity like link click, mail open etc. This lead score should get updated in Salesforce against the subscriber. My research ...
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1answer
700 views

Marketing Cloud Connect - Connecting to mc.test.exacttarget (test / production support) via Authenticated App

We have an account on mc.test.exacttarget.com (production support / test account). We are working through the install instructions of Marketing Cloud Connect. We have reached the step of supplying ...
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2answers
3k views

Can we sync Salesforce custom object into Marketing Cloud using Synchronized Data Sources?

I have setup Marketing Cloud Connect app in my Salesforce org and also setup Salesforce Integration under Marketing Cloud (Email Studio -> Email -> Admin -> Salesforce Integration). Now, when I go to ...
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1answer
184 views

Salesforce CRM and Marketing Cloud - Data Extensions

I have a client who has a bunch of data in their Salesforce CRM. We (my company) are passing data specifically to their Marketing cloud data extension, and NOT to their crm. I have reason to ...
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1answer
2k views

Journey Builder - Salesforce Entry Event

I'm using the Salesforce Data based Entry Event in Journey Builder to pull in Salesforce contacts that have been created or updated. For created contacts it works great, as it pulls them in each time ...
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1answer
1k views

Fields from Salesforce Object not available in Marketing Cloud Import Activity

I'm trying to create an Import Activity in Marketing Cloud to import fields from a Salesforce Custom Object, however I note that some fields are missing. If you refer to the screenshot below, you will ...
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2answers
330 views

AMPScript with Marketing Cloud Connector

We are sending emails to Salesforce Leads from Marketing Cloud. These emails have AMPScript variables (First Name, Last Name etc.) Email is going fine but the AMPScript variables are showing as ...
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1answer
330 views

Marketing Cloud Connect — throwing Lightning errors at Configuration?

I have been working on a Marketing Cloud integration and wanted to use the Cloud Connect Package. I had it set up and working in a dev org, but now the app is not working. What happens is that when ...
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1answer
6k views

Salesforce Marketing Cloud (Exact Target) Limits

Just wondering if anyone aware of Marketing Cloud Limits, for example: Any Activity Limit (import, query, Filter etc). Any Data Extension /Custom object/ Lists limits. Emails. Any Automation ...
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2answers
1k views

[ETMC]OAuth issue when setup MC Connect

Hi I have a OAuth issue when setup MC connect. In MC, I have already connected system API user on connector setup page. When I try to integrate individual user, there is a error message: "There ...
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2answers
2k views

Disconnect the integration tracking user in Exact Target

I need to disconnect the integration tracking user and re connect again in Marketing cloud both at BU level and Enterprise level. How to go ahead to implement this. How can we disconnect the tracking ...
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2answers
3k views

Change Marketing Cloud Subscriber Key

We're moving our usage of Salesforce Marketing Cloud over to a different Salesforce instance. Currently, the subscriber key for each user is their Contact Id, but that obviously won't work once we ...
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0answers
418 views

Profile Attribute/Field Mapping with Salesforce

Is there any limitations on mapping fields between Salesforce and Marketing Cloud. I am asking from below 2 points - Is there a max limit on the no. of fields that can be mapped between All ...
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2answers
778 views

Syncing All Subscribers with Salesforce Leads

I have mapped my profile attributes with the Lead object in Salesforce. I am struggling to understand how the All Subscribers will be synced with Lead object? I want a new subscriber to be created in ...
3
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1answer
2k views

Triggered Send on Custom object - how to get object details?

I'm working on using Marketing cloud instead of apex to automate some email sends. I've got the Marketing Cloud connector set up to integrate between Salesforce and Marketing Cloud. The process I'...
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0answers
106 views

Cannot edit Triggered Send in Salesforce

I am not able to update the Triggered Send definition in Salesforce. After deactivating, when I click on edit, its shows me the below error every time - "The link you followed wasn’t valid for ...
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1answer
317 views

Triggered Sends Tracking in Salesforce

We are using Triggered Sends to send emails to Contacts. Emails are going from Marketing Cloud. Emails are going successfully and I can see all the tracking in Marketing Cloud but I am not able to ...
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1answer
1k views

MobileConnect, AMPSCRIPT

%%[ Var @msg if (Uppercase([MSG(0).NOUN(0)]) == "STEP2") then Set @msg = "Downtown" else Set @msg = "We're sorry that's incorrect" endif ]%% %%= v(@msg) =%% STEP2' is defined as Keyword. When ...
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1answer
379 views

Triggered Send sending 2 emails every time

I am having this strange problem. Have a Triggered Send set up from Lead object in Salesforce. Whenever I modify a lead record (to meet the Triggered Send criteria), it queues up 2 emails in ...
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1answer
702 views

Unsubscribe behavior (marketing Cloud Connect)

I'll try my best to phrase my question - We are sending emails from within Marketing Cloud to the leads and contacts in Salesforce. These are basically triggered sends and used for commercial sends....
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3answers
3k views

Error in importing data from salesforce in exacttarget

In my exacttarget when I'm importing data from salesforce report I'm getting "Casesensitive Salesforce Id" error. I'm importing data from salesforce Campaign reports which contains Lead/Contact Id ...
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2answers
657 views

trigger a data extension with REST API

we are using a REST API to try to trigger an email. We setted up everything as wrote inside the Exact Target documentation and we get the data inside the data extension but we cannot see any trigger ...
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2answers
975 views

Can we export data from exacttarget to SFDC using Data Export

Currently my ET and SFDC are connected through v5 connector and I'm able to import salesforce data into ET using import functionality of ET. Now I want to push data back into SFDC using Data Export. I ...
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1answer
992 views

How to send data from exacttarget to sfdc using v5 connector

I am using v5 connector to integrate salesforce and exacttarget. How can I send exacttarget data back to salesforce. Thanks
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1answer
169 views

I am getting an error, how to resolve it?

I am getting an error on my signup page: The Data Extension name for a LookupRows function call is invalid. A Data Extension of this name does not exist. Data Extension Name: LinksByBrand Function ...
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1answer
420 views

What permission needed to view salesforce integration option in exact target

I am connecting exact target with salesforce but didn't see "salesforce integration" option. Is there any permission needed for this I have admin permission in ET but still I cant see salesforce ...
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1answer
1k views

Admin tab in exact target

How to view admin tab in exact target 2.0. I am new to ET so having difficulty in exploring it. Screen shots or any kind of help highly appreciated.
2
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1answer
2k views

Data encryption in exact target

How encrypted data of salesforce is transferred to exact target. Currently we are using third party system to encrypt data in salesforce and we need to automatically integrate salesforce and ET. ...
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2answers
3k views

Subscriber Key Email Address and Salesforce ID

Situation The salesforce marketing cloud connector recommended for a long time to use the email address as subscriber key. With the newest release it is possible to use data streams or data sources ...