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Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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2answers
1k views

Marketing Cloud - custom subscription center

There is a requirement to build a custom subscription center with SSJS. PersonHasOptedOutOfEmail field in Account_Salesforce and changes to All Subscribers status field reflect this field. Does ...
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1answer
793 views

How can you debug or troubleshoot Journey Builder Entry Sources? My Account field based Entry isn't injecting any contacts

I'm trying to inject contacts into a Marketing Cloud Journey using a Salesforce Data Entry source, but after several days, the Journey Source says 0 contacts have been evaluated or accepted. ...
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2answers
3k views

Multi-org Connector to integrate Business units to Salesforce instances

we are going to upgrade soon to multi-org functionality in our account to integrate MC business units with different salesforce instances and I would like to know there will be any issues after ...
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1answer
417 views

Personalization strings when sending to Campaign or Report

When performing a guided send from MC to a Sales Cloud Campaign, is there a way to access the Campaign Member ID via a personalization string so it can be saved in the SendLog? Same when sending to a ...
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1answer
855 views

Difference between a Multi Org v/s Non-multi org setup for mapping multiple MC Business Units to 1 Sales Cloud Org

I believe with a non-multi org setup, it is possible to map multiple Business Units, i.e, a Parent and a Child MC BU to 1 Salesforce Org. Then, what is the difference between this scenario and a ...
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1answer
215 views

Will Instance Refresh in salesforce effect the marketing cloud connector integration

We have NA Instance refresh in salesforce in the coming weeks, so after refresh if salesforce Org ID changes, does it have any impact on marketing cloud connector as Marketing cloud uses salesforce ...
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1answer
4k views

How can I see emails sent from Marketing Cloud on Salesforce Records?

I am currently sending emails in Marketing Cloud but I would like to be able to see all of the emails that I sent on the receiver's particular record in Salesforce. Is this possible? If so, how do I ...
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0answers
65 views

Role based salesforce sends in marketing cloud

We are doing a saleforce send in marketing cloud using a campaign in slaescloud. This campaign has members of different status namely(approved,clicked,opened etc) when we are doing the salesforce ...
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3answers
901 views

Sending welcome email to customer after registering

We have a scenario where we have to send welcome email through marketing cloud whenever a customer registers. whenever customer registers the "registration date" field in salesforce captures the date ...
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1answer
641 views

AMPScript on click of a button to update Salesforce

We have a Custom Preference Center built in CloudPages. On the click on 'Update Preferences' button, I want to save the updated preferences in Salesforce. Is this possible using AMPScript? We have ...
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0answers
356 views

Sending marketing cloud mails from Salesforce instantly

We have a unique problem in Sending marketing cloud mails from Salesforce. Contact records are available in Salesforce and the logic to select which contact should receive the marketing cloud mail is ...
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1answer
1k views

Connecting a single org to multiple business units (Divisions)

Is it possible to connect a Sales Cloud org with multiple divisions to different business units using the marketing cloud connector?
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1answer
355 views

Multi Org Marketing Cloud Connect Woes

I am implementing a multi org setup for SFMC and hit a blocker. I have not been able to use profile attributes for personalization. This means that all profile data has to be brought in from SFDC, ...
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3answers
1k views

Limitations of Marketing Cloud Connect

I am designing a proposal for a client who has already run pilots, and hinted that they have faced certain limitations with marketing cloud connector (native salesforce integrator). With the ...
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1answer
723 views

Prevent/Remove Lead vs Contact Duplicates

I'm having an issue where I'm getting multiple Subscribers in my 'All Subscribers' list with the same email (same person) but different subscriber ids because I'm using Salesforce reports and Journey ...
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1answer
803 views

Sending SMS to contacts using MobileConnect inside Salesforce

With the Marketing Cloud Connector in place is it possible to send a SMS message to an individual Salesforce lead/contact from within Salesforce through MobileConnect?
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1answer
235 views

Marketing Cloud subscribe buttons in Salesforce

From a very random moment onward, the three Javascript buttons in Salesforce do not work anymore. They were installed with the Marketing Cloud package. They're the "ExactTarget Unsubscribe" ; "...
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2answers
1k views

Synchronizing Unsubscribe/Subscribe from marketing cloud to salesforce

when we use V2 Connector the email Opt-out checkbox in salesforce is used to unsubscribe and subscribe the subscribers in marketing cloud and in V5 we are having the below scenario we are ...
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1answer
546 views

Salesforce email sends using Reports or campaigns the tracking is not showing Report or campaigns name

I used salesforce Campaigns and Reports from Guided sends in marketing cloud. The email have been sent successfully but when i look under Tracking ->My tracking ->overview summary. It's showing Api ...
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0answers
272 views

Email Content Guided send using Salesforce Campaign is not sending an email

We are using salesforce campaigns to send email to the contacts added to the campaign. When we go into Email->Content selected a email with Guided send and selecting the campaign for which email needs ...
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1answer
44 views

After ET Package Upgrade we see error

We have recently upgraded to the latest version on ET. After this, while we are Moving the code from one environment to other we see thee below error. We have successfully compiled all the classes ...
2
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1answer
5k views

Synchronized Data extension

After installing Marketing Cloud connect and setting up Data stream, I can see my Salesforce object and data coming in Marketing cloud on Synchronised data extension. But I can not use the data for ...
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1answer
947 views

Import Salesforce Data extension

I am a new Salesforce Marketing Cloud user and trying to explore Salesforce Data extensions. I have got access to client's Marketing Cloud instance, but for some reason, I am not able to view "Import"...
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3answers
237 views

How to delete a triggered send in SalesCloud

We have several unused triggered send in the SalesCloud. How can we delete them? I've already deleted the counterpart in the marketing cloud with the "move to folder and delete them"-trick, but I ...
2
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1answer
281 views

Anyone tried this? SFMC v2 and v5 Connector in the same SFDC instance

Has anyone setup SFDC Performance Edition with both the v2 package and v5 package (Marketing Cloud Connect)? The two packages would point to separate SFMC accounts -- we're in the middle of migrating ...
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0answers
1k views

Marketing Cloud Connect multi-org configuration for Quality environment

Since Marketing Cloud does not provide a quality environment, a possible workaround when using it connected to a Salesforce org (via Marketing Cloud Connect) could be to configure it as multi-org and ...
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2answers
337 views

Marketing Cloud Email Template: complete with SFDC fields [closed]

I´m new to the Marketing Cloud, and I am having one issue regarding the templates. I´m trying to create an HTML template within the Marketing Cloud. I need to send emails to contacts including the ...
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0answers
333 views

Entry event doesn't evaluate contacts from Salesforce

I have set up a SalesforceDataEvent as entry event for a journey, which is now in testing mode. The entry event is set to fire, each time a Contact in Sales Cloud is either created or updated. Even ...
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2answers
288 views

Journey Builder - Populations / Injecting New Subscribers

Scenario: New leads are being added into a Salesforce.com instance, and as a result are being injected into a Marketing Cloud Journey Interaction. These are always new leads, unknown in the Marketing ...
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2answers
112 views

Switching to custom ID for identifying customers across Sales- and Marketing Clouds

We have connected above clouds using v5 Marketing Cloud Connector, and everything is working fine, when er are using the Account ID as Subscriber Key. We can both send emails, and tracking is ...
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1answer
61 views

Image attached to Account object to be used in email sent from Marketing Cloud

We are using the Marketing Cloud Connector and need to have Salesforce users attach an image to the Account object (logo). The URL from that image needs to be passed in the synchronized data extension ...
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1answer
111 views

Salesforce Triggered Send - Secondary Email address

I have a secondary email address field (Custom Field) on Leads and I need to send a Triggered Email to this custom Field. While creating a Triggered Send in Salesforce, the Recepient Lookup field ...
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1answer
681 views

Journey Builder - Loop contact within Journey

I have a scenario in my Email Journey where I need to loop continuously for a period (variable period based on a date field on Lead) until a criteria is met. Doing some research I found that Journey ...
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1answer
1k views

Email Send failing in Journey Builder

I have created a simple Journey Builder Interaction where the Entry Event is Lead Creation in Sales Cloud. When I create a Lead in Sales Cloud, I can see the Lead entering the Journey, however it ...
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1answer
751 views

Any way to merge subscriber records in Marketing Cloud?

Salesforce and Marketing Cloud are integrated using Connect. However if you haven't noticed, when you merge two Salesforce records, all that happens in Marketing Cloud is that the SF ID that is kept ...
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1answer
151 views

Is there a way to get personalized email preview (thumbnails) in salesforce per contact?

A client has a requirement coming from Silverpop. They want to be able to see dynamic content per Contact when looking at an email preview. Currently in the Salesforce Connector, users are only able ...
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1answer
459 views

MC Connect Salesforce Integration Disconnect Account

Marketing Cloud is currently connected to a sandbox. And we're planning to move the connection to the production org. What would be the best way to do this? What will happen to the currently synced ...
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1answer
406 views

Synchronised data extensions not coming in journey

i wanted to use the synchronized data extensions in the journey but they are not coming, i have synced the account and contact entities in my mc instant but cannot see them in journey
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1answer
449 views

Unsubscription Link in an external site

we have now in our newsletter template the unsubscription link %%unsub_center_url%% to unsubscribe to our newsletter. We are now creating on our website an unsubscription center where the user can ...
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1answer
1k views

Tracking of the sent emails using Marketing Cloud in Salesforce

We did some tests regarding the tracking of the sent email on the sales cloud, but we are not seeing any record in the contact page into the Individual Email Results and the Email Sends sections. I ...
0
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1answer
165 views

Usage of Profile Center with Salescloud (MC Connector)

This might be a simple question, but I'd like to understand what are the implications of integrating SalesCloud with MC in terms of the Profile Center. For example, if a contact updates his/her ...
0
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1answer
840 views

Tracking data not sent back to sales cloud from Journey Builder Using Sales and Service Cloud events and activities?

Tracking data not sent back to sales cloud from Journey Builder Using Sales and Service Cloud events and activities. My journey starts whenever campaign member is updated, I get mails but the tracking ...
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1answer
121 views

Marketing Cloud Connector Batch Size

What is the batch size marketing cloud connector uses to move data from SFDC to SFMC? Thanks for all the help.
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3answers
3k views

Update record in salesforce from Marketing Cloud

Currently I have my salesforce org and Markting cloud integrated using Marketing Cloud Connect.Is there a way if I update any contact information (ex:Subscribtion details) in Marketing Cloud , I can ...
0
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1answer
350 views

Marketing Cloud Send Email - Reply to option

I recently integrated Sales Cloud and Marketing Cloud and trying to test the functionality. To send Email to different people, I integrated a new User from Marketing cloud and also enabled'marketing ...
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1answer
1k views

Triggered Send from Salesforce using Marketing Cloud

We are using PersonAccount in our Salesforce org. We have also installed and configured the Marketing Cloud Connector. Our website inserts records into Salesforce whenever someone purchases a ...
4
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3answers
1k views

'Contacts Registration Failed' Marketing Cloud Connect error

We have set up Marketing Cloud Connect and have (for now) integrated our Marketing Cloud Instance with our Salesforce Sandbox. After we have taken care of everything for configuring the Connector, ...
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1answer
200 views

Marketing Cloud (Exacttarget) SQL Error “Error converting data type nvarchar to numeric.”

I have a query that is pulling data from Synch'd Data Extensions into Shared DE's. It is a UNION ALL query but not sure that's important. I have narrowed down running vs erroring to the following ...
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1answer
208 views

Marketing Cloud Connect - Unexpected end of file from server

I already connected a Sales/Service Cloud sandbox to my Marketing Cloud account some time ago (before the current September 2016 release), but needed to switch to a newer updated version as refreshing ...
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1answer
917 views

et4ae5.triggerUtility.automate where Object name occurs twice

I need to create a Task Activity Apex trigger for use in Marketing Cloud Connect Triggered Sends. Here is the standard Marketing Cloud connector trigger code: trigger Trig_Activity on Task (after ...