Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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1answer
351 views

How to send a single email to a contact from salesforce using Marketing Cloud

We have recently connected our Marketing Cloud and Sales Cloud instances using marketing cloud connect. I am trying to see if we can send one-off email to specific contact records from the Contact ...
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1answer
469 views

Personalization Strings for Salesforce Campaigns

I'm sending an email to a Campaign from Content Builder. That is, I select Salesforce Audiences > Salesforce Campaigns > [campaign name] as the Audience when I send the email. This works fine, but I ...
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1answer
649 views

Marketing Cloud Connect - Data Sources -How to resolve “sync prerequisites” on Synchronize entity in Marketing cloud

I am new to salesƒroce integration. I am trying to connect my custom/delivered objects from Service cloud to Marketing cloud using Marketing cloud connect. I have successfully downloaded and ...
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1answer
305 views

Merging subscriberkeys and records

We are facing a issue, where we want to be able to merge records for 2 or more subscriber keys. We know that this is not a standard functionality, so how should we best approach this? The key element ...
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0answers
73 views

Automate Dynamic Email Send using Salesforce Data without Automation Studio (Basic Edition)

In Basic Edition of Marketing Cloud (No Automation Studio) - Is it possible to: Update a Sendable Data extension based on a Salesforce Report Send an Email Template that references another Data ...
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2answers
195 views

Multi org - connect parent to production CRM and connect BU to Test CRM

I am looking for some assistance on the following, we are setting up multi org as we want to connect to a test and a production CRM enviroment. We are aware of the implications and are willing to ...
3
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1answer
487 views

Can I use external objects with Marketing Cloud connector?

Using Salesforce's Lightning Connect to have access to external objects, can I connect this with Marketing Cloud using the Marketing Cloud connector? If yes, what are the limitations (if any)
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1answer
1k views

Unable to deploy trigger for triggered sends to activate

Recently we've tried to deploy a trigger via change sets to enable triggered sends within our Salesforce core production instance. Unfortunately we are only able to deploy the trigger as inactive, but ...
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1answer
70 views

Marketing Cloud Administration resources? [closed]

Are there any instructors or resources available for Marketing cloud Administration ?
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1answer
929 views

Creating Cases in Salesforce from Social Studio

how do I know to which Salesforce account Social Studio is linked to? How do I create cases and leads in Salesforce from Social Studio?
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0answers
70 views

Salesforce Data Event on a related object

We have a custom object called Reservation. This has a lookup field to Contact (called Customer__r.ID. If I configure a Salesforce Data Event to look for when a record is created or updated and a ...
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1answer
96 views

Cannot associate Salesforce Data Extensions to Contact Model, what is the workaround?

Here's some background, I am in a child business unit in an account that has been set up with MC Connect. To get the sync'd data from the parent to the child, I have an automation that pulls data from ...
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1answer
94 views

What happens if I change the password of the Sales Cloud Connector User in SFMC?

I need to log in as the Sales Cloud Connector User that is set up in the Marketing Cloud. I will need to reset the password for this user to do this. What happens if I do this? Will my established ...
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1answer
404 views

Create Sales Cloud Individual Email Results (IER) from Marketing Cloud API sends

We have an external process that generates an email (still Classic Content, but want to move to Content Builder), extracts the recipients from Salesforce, creates a data extension and sends to it. ...
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1answer
714 views

Joining multiple data views in query (Marketing Cloud) [duplicate]

I am trying to join 4 data views in single query and storing the result in data extension. Select o.AccountID, o.JobID, o.ListID, o.SubscriberID, o.BatchID, o.SubscriberKey, o.EventDate, s....
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1answer
211 views

Can I sync the Subscriber status from SFMC to Service Cloud?

I am looking for a way to synch the Subscriber Status from SFMC to SC so that it can be displayed on the Contact records. Is this possible?
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1answer
222 views

Is it possible to migrate all collateral from Pardot to Marketing Cloud seamlessly with an app or some code?

I would like to know if it is possible to migrate everything created in Pardot (Engagement Studios, Content, Files, Campaigns, Lists, Dynamic Lists, etc) seamlessly into the Marketing Cloud when a ...
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2answers
484 views

Marketing Cloud Connect - Scope by user - Journey Builder

We set up Marketing Cloud Connector with option "scope by user". Everything is working fine, but Salesforce Entry events in Journey Builder were only accessible after adding Salesforce.com Status to ...
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3answers
943 views

Individual Email Sends in Salesforce

We have installed the Marketing Cloud Connector for Salesforce, but now we want to see the Individual send results per contact in Salesforce. How is this possible?
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1answer
237 views

To run a report on transnational Emails and Marketing Cloud Emails send out from Marketing cloud [closed]

I am new to M.C. I have a requirement to create a report to seperate transactional emails and M.C emails send out from M.C. for the report type am using Discover options.
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0answers
33 views

Is it possible to customize the Marketing Cloud “Send Email” screen in Sales Cloud?

We are looking to create a custom page to replace the Marketing Cloud Connect "Send Email" interface that is in Salesforce Sales Cloud. We would be interested to know if there is a way to customize ...
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2answers
117 views

Do records in a MC Journey get updated in the journey when changed in Sales Cloud?

We are currently studying the viability of using the Salesforce Data source entry for journeys in Marketing Cloud, but for our specific use case. One of the requirements we have is that once a ...
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0answers
65 views

Salesforce entry event required field

We have the following setup. Multi-Org with multiple market specific BU‘s One Salesforce org for all markets SF Connector at each Business Unit to the same SF Org We‘re currently facing one issue. ...
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1answer
70 views

Send email to resubscribe customer?

Is there any option to send an email to customers who resubscribe after they unsubscribed in marketing cloud?
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2answers
751 views

Will Synchronized Data Extension also sync data from SFMC to Sales Cloud

Does Synchronize Data Extension also sync data from SFMC to Sales Cloud or is it just one-way? If yes, can we update Synchronized DE using query?
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1answer
684 views

Marketing Cloud Connect User Persmission Sets

When setting up the connector which users should be assigned to which permission set in Sales Cloud? What permission set would a view only user need? What permission set would a content creator and ...
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1answer
75 views

UpdateSingleSalesforceObject Recording Lock

Does calling the UpdateSingleSalesforceObject() Salesforce AMPscript function lock records in Salesforce when an update is occurring?
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1answer
901 views

How do I track Marketing cloud Mobile Connect(SMS) data in Salesforce?

How can I have my Marketing Cloud Mobile connect(SMS) data in Salesforce? I am aware of Individual Email Send's related list which consists of Email's tracking data back in Salesforce. I would like to ...
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1answer
148 views

How to give a permission to create marketing api user in marketing cloud

How do I give permission to create marketing API user in Marketing Cloud? I am not able to create users.
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1answer
124 views

How to create a API user in Marketing Cloud Org

I want to connect my Marketing cloud org and Salesforce org using the marketing cloud managed package. In the documentation for installing the app it is mentioned that I need to create a API user in ...
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2answers
102 views

Check Marketing cloud Org ready for Connection with Salesforce

How can I check that my marketing cloud Org is available for connecting with the Salesforce CRM ,ie, in the documentation it is mentioned that "Marketing Cloud account must be provisioned and enabled ...
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1answer
110 views

Gathering feedback via SMS [closed]

I have this scenario that I need to implement. Customer visits store and makes a purchase Information about this purchase is saved in Sales Cloud and journey triggers on new purchase record created ...
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2answers
458 views

Using AttributeValue function with SMS send inside a journey builder

I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder: %%[set @fname = AttributeValue('Contact:FirstName')]%% Hello %%=v(@fname)=%%! This doesn't return any ...
2
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1answer
3k views

Salesforce Marketing Cloud Architecture

I have tried searching for an SFMC architecture diagram to understand how to links and interacts withe the normal SFDC platform. All I could find is this: Security, Privacy and Architecture of the ...
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1answer
143 views

triggered send payload

i would like to send a triggered send email initiated from the order management system to Marketing cloud. How would I be able to include in the payload specific data related to the order which would ...
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2answers
348 views

Subscriber Key with multiple BUs

I have a BI data warehouse which is feeding Marketing Cloud with a unique ID for contacts. I am considering using this ID as my Subscriber Key in Marketing Cloud but unsure if I would be able to have ...
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1answer
548 views

Leads converting to Contacts in Journey Builder

How do I handle the use case in a Journey where a lead in Salesforce can convert and become a contact, in which case we still want the customer record (lead or contact) to go through the same seamless ...
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1answer
127 views

How to retrieve records from User object which has lookup to contact and populate dynamically in Email template

I have a scenario where i have to get user records related to the contact and populate it as dynamic content in the email template through Ampscript Code %%[ var @ContactTable, @ContactRow, @...
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1answer
977 views

Marketing Cloud Connect - Synchronized fields

I recently made some changes to objects in Service Cloud where I added 23 new fields to a custom object. I had not paused the Sync process between Marketing Cloud and Service Cloud. When I go to ...
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1answer
134 views

Can I use an externalId field to be the integration key between Marketing cloud and sales cloud?

I'm starting an integration marketing cloud and salescloud. My salescloud data is from another system and we use an externalId key to upsert the data. My question is only the marketingcloud action ...
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0answers
412 views

Marketing Cloud - acquire an access token

I am trying to define HTTP Client connection in Dell Boomi to make REST API Calls for Marketing Cloud. I am having issues in configuring Access Token URL & Authorization Token URL in the HTTP ...
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1answer
403 views

Marketing Cloud connector Triggered Sends

I was wondering what Data it sent when you initiate a Triggered Send from Sales Cloud using the Marketing Cloud Connect Triggered Sends? I would like to start using AMPScript and personalization in ...
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1answer
670 views

How to integrate Marketing Cloud within Salesforce? [closed]

I've watched some videos from Salesforce viewing that Marketing Cloud is integrated within Salesforce.com. Here an example: How is it possible to do that? Marketing Cloud Connector do not give us ...
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0answers
34 views

Capture time a record was created in Marketing Cloud synced data extensions [closed]

We are syncing a number of objects from SF into MC. I would like to capture the date/time the record was actually created in Marketing Cloud. Is that possible? If so, how?
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0answers
399 views

Changing password for connected Marketing cloud user

After Changing the password for connected Marketing cloud user I seem to have some issues - I'm not seeing individual email results. Is there anything that I need to update in the Marketing Cloud ...
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1answer
906 views

Error: Invalid index (parameter2) Passed to row function. Index must be less than or equal to the row count

I'm building out a very dynamic email that should pull values from an array(aka a related object in Salesforce) and set each value as a variable. When I do a send preview against a data extension ...
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1answer
56 views

How to set the the key:cust_key while using REST API V1 for Messaging

We are using a REST API to trigger an email, using Customer Key POST : Messaging. So while sending the mail we wanted to set different subject for different scenario. Few key was created and provided ...
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2answers
3k views

AMPscript Lookup function

%%[ VAR @EventType, @DateTime, @Address SET @EventType = Lookup("CampaignMember_Contact_Builder", "Event_Type__c", "ContactId", _subscriberkey) SET @DateTime = Lookup("CampaignMember_Contact_Builder", ...
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1answer
65 views

i need to update a field in salesforce when someone opens an email sent from marketing cloud

I would like to update a field in salesforce when someone opens an email sent from marketing cloud. I tried to add an engagement split in journey builder but i needed to add a wait time in. Does this ...
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1answer
348 views

Email Address updated in Sales Cloud, MC Email sent to Old Email address

We have configured MC Connector with our Sales Cloud and MC instance and it works fine. We are using Data Stream to get Contacts data from Sales Cloud into Marketing Cloud. The problem arises when a ...