Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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1answer
62 views

Pro/Con for Salesforce Send (Report vs Campaign)

Are there any Pro/Con for Salesforce Sends using Marketing Cloud Connect between Reports and Campaigns? Why would you send to a Report versus send to a Campaign?
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1answer
97 views

Send Email onclick of button in Salescloud Automatically through SFMC

I have a requirement where i need to send an email through onclick of "SendEmail" button in Account object.Where Emails are from SFMC email templates. Any help is much appreciated
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2answers
2k views

Marketing Cloud Connector permission issue

I recently got an admin access to salesfroce crm and i wanted to test the marketing cloud connector by sending out an email from crm. I clicked on the email send and clicked on new. After some time i ...
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1answer
201 views

Make Journey Builder Decision Split Based on Sync'd DE

Basic points: • My Journey Has Entry Source from Salesforce Data so the DE is auto-generated. • I created a synced DE from the custom object in SFDC so that after a few days I can check on a field ...
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2answers
215 views

Retrieve Salesforce Objects

I am problem with the below Ampscript, this is the first step of what we want to achieve but it is not working. We are getting blank email. %%[ var @recordID, @Email, @carRecord set @Email = ...
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0answers
49 views

Sending emails from sales or service cloud or sending through marketing cloud.

Sending emails from sales or service cloud using Marketing cloud connector or sending through marketing cloud, Which will take more time or there will be no time lag as the sending vehicle is still ...
1
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1answer
257 views

Not able to activate trigger send in sales cloud using cloud connect

I have created a trigger send on the lead object using marketing cloud connect but when I am activating the trigger it is giving me alert, Before activating a triggered send the appropriate Apex ...
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2answers
227 views

Connect Marketing cloud with Sales Cloud for multiple Business Units

I have 9 Business Units in Marketing Cloud and I have 1 user that is integrated with Sales Cloud. Now initially I had 2 BUs in MC and those 2 BUs were integrated with SC during Connector set up. Now, ...
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2answers
516 views

How to use contact builder in Marketing cloud?

How to use contact builder in Marketing cloud . I have created Synchronized Data Extensions . But I am not be able to use in journey builder Because there is no option of it .
2
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1answer
198 views

Merging sandbox to production - SFMC integration

We have integrated SFMC with our SIT SFDC sandbox. But what will happen with the integration when we merge to production? The integration is linked to the SFDC Org ID, so we assume that we will lose ...
-1
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1answer
236 views

How to create Synchronized Data extension in Marketing cloud? [closed]

I want to create a Synchronized Data extension of Lead Object of SalesForce, basically.
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1answer
885 views

Error when I send email of Marketing cloud in salesforce

when I send a email of Marketing cloud in salesforce when I preview email I got a error 'Error retrieving subscriber data: [E131] We couldn't retrieve the Contact/Lead information for the Marketing ...
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1answer
242 views

How to send a single email to a contact from salesforce using Marketing Cloud

We have recently connected our Marketing Cloud and Sales Cloud instances using marketing cloud connect. I am trying to see if we can send one-off email to specific contact records from the Contact ...
3
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1answer
432 views

Personalization Strings for Salesforce Campaigns

I'm sending an email to a Campaign from Content Builder. That is, I select Salesforce Audiences > Salesforce Campaigns > [campaign name] as the Audience when I send the email. This works fine, but I ...
1
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1answer
554 views

Marketing Cloud Connect - Data Sources -How to resolve “sync prerequisites” on Synchronize entity in Marketing cloud

I am new to salesƒroce integration. I am trying to connect my custom/delivered objects from Service cloud to Marketing cloud using Marketing cloud connect. I have successfully downloaded and ...
1
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1answer
255 views

Merging subscriberkeys and records

We are facing a issue, where we want to be able to merge records for 2 or more subscriber keys. We know that this is not a standard functionality, so how should we best approach this? The key element ...
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0answers
70 views

Automate Dynamic Email Send using Salesforce Data without Automation Studio (Basic Edition)

In Basic Edition of Marketing Cloud (No Automation Studio) - Is it possible to: Update a Sendable Data extension based on a Salesforce Report Send an Email Template that references another Data ...
3
votes
2answers
171 views

Multi org - connect parent to production CRM and connect BU to Test CRM

I am looking for some assistance on the following, we are setting up multi org as we want to connect to a test and a production CRM enviroment. We are aware of the implications and are willing to ...
3
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1answer
412 views

Can I use external objects with Marketing Cloud connector?

Using Salesforce's Lightning Connect to have access to external objects, can I connect this with Marketing Cloud using the Marketing Cloud connector? If yes, what are the limitations (if any)
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1answer
1k views

Unable to deploy trigger for triggered sends to activate

Recently we've tried to deploy a trigger via change sets to enable triggered sends within our Salesforce core production instance. Unfortunately we are only able to deploy the trigger as inactive, but ...
0
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1answer
66 views

Marketing Cloud Administration resources? [closed]

Are there any instructors or resources available for Marketing cloud Administration ?
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1answer
824 views

Creating Cases in Salesforce from Social Studio

how do I know to which Salesforce account Social Studio is linked to? How do I create cases and leads in Salesforce from Social Studio?
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0answers
66 views

Salesforce Data Event on a related object

We have a custom object called Reservation. This has a lookup field to Contact (called Customer__r.ID. If I configure a Salesforce Data Event to look for when a record is created or updated and a ...
0
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1answer
92 views

Cannot associate Salesforce Data Extensions to Contact Model, what is the workaround?

Here's some background, I am in a child business unit in an account that has been set up with MC Connect. To get the sync'd data from the parent to the child, I have an automation that pulls data from ...
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1answer
79 views

What happens if I change the password of the Sales Cloud Connector User in SFMC?

I need to log in as the Sales Cloud Connector User that is set up in the Marketing Cloud. I will need to reset the password for this user to do this. What happens if I do this? Will my established ...
1
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1answer
337 views

Create Sales Cloud Individual Email Results (IER) from Marketing Cloud API sends

We have an external process that generates an email (still Classic Content, but want to move to Content Builder), extracts the recipients from Salesforce, creates a data extension and sends to it. ...
0
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1answer
557 views

Joining multiple data views in query (Marketing Cloud) [duplicate]

I am trying to join 4 data views in single query and storing the result in data extension. Select o.AccountID, o.JobID, o.ListID, o.SubscriberID, o.BatchID, o.SubscriberKey, o.EventDate, s....
2
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1answer
189 views

Can I sync the Subscriber status from SFMC to Service Cloud?

I am looking for a way to synch the Subscriber Status from SFMC to SC so that it can be displayed on the Contact records. Is this possible?
1
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1answer
194 views

Is it possible to migrate all collateral from Pardot to Marketing Cloud seamlessly with an app or some code?

I would like to know if it is possible to migrate everything created in Pardot (Engagement Studios, Content, Files, Campaigns, Lists, Dynamic Lists, etc) seamlessly into the Marketing Cloud when a ...
5
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2answers
405 views

Marketing Cloud Connect - Scope by user - Journey Builder

We set up Marketing Cloud Connector with option "scope by user". Everything is working fine, but Salesforce Entry events in Journey Builder were only accessible after adding Salesforce.com Status to ...
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3answers
811 views

Individual Email Sends in Salesforce

We have installed the Marketing Cloud Connector for Salesforce, but now we want to see the Individual send results per contact in Salesforce. How is this possible?
0
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1answer
220 views

To run a report on transnational Emails and Marketing Cloud Emails send out from Marketing cloud [closed]

I am new to M.C. I have a requirement to create a report to seperate transactional emails and M.C emails send out from M.C. for the report type am using Discover options.
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0answers
32 views

Is it possible to customize the Marketing Cloud “Send Email” screen in Sales Cloud?

We are looking to create a custom page to replace the Marketing Cloud Connect "Send Email" interface that is in Salesforce Sales Cloud. We would be interested to know if there is a way to customize ...
0
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2answers
108 views

Do records in a MC Journey get updated in the journey when changed in Sales Cloud?

We are currently studying the viability of using the Salesforce Data source entry for journeys in Marketing Cloud, but for our specific use case. One of the requirements we have is that once a ...
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0answers
62 views

Salesforce entry event required field

We have the following setup. Multi-Org with multiple market specific BU‘s One Salesforce org for all markets SF Connector at each Business Unit to the same SF Org We‘re currently facing one issue. ...
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1answer
69 views

Send email to resubscribe customer?

Is there any option to send an email to customers who resubscribe after they unsubscribed in marketing cloud?
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2answers
674 views

Will Synchronized Data Extension also sync data from SFMC to Sales Cloud

Does Synchronize Data Extension also sync data from SFMC to Sales Cloud or is it just one-way? If yes, can we update Synchronized DE using query?
0
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1answer
605 views

Marketing Cloud Connect User Persmission Sets

When setting up the connector which users should be assigned to which permission set in Sales Cloud? What permission set would a view only user need? What permission set would a content creator and ...
0
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1answer
73 views

UpdateSingleSalesforceObject Recording Lock

Does calling the UpdateSingleSalesforceObject() Salesforce AMPscript function lock records in Salesforce when an update is occurring?
0
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1answer
750 views

How do I track Marketing cloud Mobile Connect(SMS) data in Salesforce?

How can I have my Marketing Cloud Mobile connect(SMS) data in Salesforce? I am aware of Individual Email Send's related list which consists of Email's tracking data back in Salesforce. I would like to ...
0
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1answer
129 views

How to give a permission to create marketing api user in marketing cloud

How do I give permission to create marketing API user in Marketing Cloud? I am not able to create users.
0
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1answer
113 views

How to create a API user in Marketing Cloud Org

I want to connect my Marketing cloud org and Salesforce org using the marketing cloud managed package. In the documentation for installing the app it is mentioned that I need to create a API user in ...
0
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2answers
94 views

Check Marketing cloud Org ready for Connection with Salesforce

How can I check that my marketing cloud Org is available for connecting with the Salesforce CRM ,ie, in the documentation it is mentioned that "Marketing Cloud account must be provisioned and enabled ...
0
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1answer
108 views

Gathering feedback via SMS [closed]

I have this scenario that I need to implement. Customer visits store and makes a purchase Information about this purchase is saved in Sales Cloud and journey triggers on new purchase record created ...
2
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2answers
412 views

Using AttributeValue function with SMS send inside a journey builder

I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder: %%[set @fname = AttributeValue('Contact:FirstName')]%% Hello %%=v(@fname)=%%! This doesn't return any ...
2
votes
1answer
2k views

Salesforce Marketing Cloud Architecture

I have tried searching for an SFMC architecture diagram to understand how to links and interacts withe the normal SFDC platform. All I could find is this: Security, Privacy and Architecture of the ...
0
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1answer
126 views

triggered send payload

i would like to send a triggered send email initiated from the order management system to Marketing cloud. How would I be able to include in the payload specific data related to the order which would ...
0
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2answers
334 views

Subscriber Key with multiple BUs

I have a BI data warehouse which is feeding Marketing Cloud with a unique ID for contacts. I am considering using this ID as my Subscriber Key in Marketing Cloud but unsure if I would be able to have ...
2
votes
1answer
489 views

Leads converting to Contacts in Journey Builder

How do I handle the use case in a Journey where a lead in Salesforce can convert and become a contact, in which case we still want the customer record (lead or contact) to go through the same seamless ...
1
vote
1answer
124 views

How to retrieve records from User object which has lookup to contact and populate dynamically in Email template

I have a scenario where i have to get user records related to the contact and populate it as dynamic content in the email template through Ampscript Code %%[ var @ContactTable, @ContactRow, @...