Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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2answers
250 views

Marketing Cloud: Automation Studio Email to Sales Cloud Contact

I'm needing to send a couple emails using automation studio (we aren't paying for journey builder) to Contacts that are entered into Sales Cloud that match certain criteria. Here are the steps I've ...
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1answer
112 views

Access related fields in AMPScript

I am setting up an email to send through Marketing Cloud Journey Builder using Salesforce data. I have a child object of Courses called Request__c. I would like to display the course name in the email....
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1answer
336 views

Does Journey Builder evaluate Contact Data in Real Time?

I have created a journey for our registry members that contains eight email sends over the course of 8 months. Our registry members' statuses can change from "available" to "deleted/ineligible/...
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1answer
560 views

Marketing Cloud data & configuration backup

Does anyone know if and how it is possible to take a backup of the whole production org (Marketing Cloud/Exacttarget) before any go live activity? We are implementing the MCC and would like to ...
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1answer
108 views

Marketing Cloud Synchronization data Sources

Do you know how long it would take to synchronise data from sfdc to sfmc if there around are 1.5m contact records being synchronised? Thanks
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2answers
452 views

Is it possible to have unsubscribe from parent business unit doesn't affect the child business unit?

Is it possible to change the Parent BU Setting to "Subscribers will be unsubscribed from this business unit only" Because If we have a parent and child Business Unit. If the Subscriber exists in both ...
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1answer
55 views

SalesforceBaseException: Missing Fields or Field Mismatch between the Data Extension and the Report

Our org has various clients that use the automation studio for SF Report imports & we use these Salesforce Data Extensions as Entry Sources in our Journeys. For a few weeks now we have noticed ...
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1answer
619 views

Journey Builder and Exit Criteria configuration

Fairly basic scenario. In Sales Cloud, a custom record is created or updated (boolean field equals TRUE) it will inject the related Contact to the Journey and that's that. This specific Journey allows ...
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3answers
643 views

Can I connect two MC business units to one Salesforce org?

Hope someone has an answer for my question. We have two business units in Marketing Cloud and one Salesforce Org. With the MC Connector, we push the SF data to MC. At moment we use an SQL query to ...
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1answer
27 views

Tracking detail in marketing cloud and salesforce

Is it possible if we send an email from salesforce and we can check the status of that send in marketing cloud my tracking ? Salesforce and marketing cloud is connected.
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1answer
33 views

Data fields in Data sources but not a field in JourneyBuilder

I have added a new object and data from Salesforce to Marketing cloud in data sources and it has synced. When I go to create a new journey, the object is there but not the fields. Am I missing a step?
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1answer
128 views

Pushing web activity data to Salesforce

We need to push marketing activity data to Salesforce contact/lead object. What is the best way to push key activity data (showing high interest) into Sales cloud? Eloque does it via closed tasks ...
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1answer
50 views

Marketing cloud - Synchronised data from sfdc

We have installed the Marketing Cloud Connector and are in the process of synchronising data from Salesforce to Marketing Cloud..when selecting our contact objects to synchronised in MC, there are ...
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1answer
234 views

Synchronized Data Extension marketing cloud

BackGround Marketing cloud and sales cloud connected In contact i have 141049 records which are already sync I created new record on contact object Go back to sync and refresh it . Question Why ...
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1answer
100 views

Issue with contact key

While connecting marketing cloud and sales cloud contact object contact key will be auto- generate ? If yes, so in my sync DE there is one field "_ContactKey" has been generated. Now i want to use ...
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1answer
2k views

Best Practices for Testing Marketing Cloud Connect Integration

I'm very surprised that there is no support for dev/staging environments with Marketing Cloud Connect. That is, there is no ability to build and test the integration of a Sales Cloud Sandbox org, then ...
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1answer
281 views

Correct syntax to clear invalid Marketing Cloud Connect OAuth Tokens?

I am currently experiencing an issue with individual email results syncing from from marketing cloud to sales cloud from a child business unit (IER's from the parent business unit are syncing just ...
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1answer
41 views

Promotional Email to Sales Cloud contacts using Automation Studio [closed]

I want to create an automation which will send email to all the contacts from sales cloud. So it will be a promotional holiday email like (Fathers day , New year ,Good friday etc). I already connect ...
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1answer
204 views

How do I inject an Individual into a Marketing Cloud Journey?

I want to inject an 'Individual' from the Sales Cloud Individual Object into a Marketing Cloud Journey. Currently I can only seem to inject Users, Contacts or Leads. Does anybody know how to allow ...
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1answer
45 views

Web Service call to Service Cloude [closed]

I have a trigger that is ultimately going to send a mailing in Marketing Cloud when triggered from Service Cloud. This request will need to be two requests, one to get an auth token and a second using ...
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1answer
469 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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0answers
55 views

Test email sends from marketing tab in sfdc failing

Our organisation is trying to connect our oem that sits on salesforce platform to the marketing cloud. The Marketing cloud connector is installed and set up is completed. We are now testing email ...
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1answer
186 views

Using Sales Cloud Attributes in Decision Split Activities within a Child BU

When you configure Sychronized Data Extensions in Marketing Cloud, an Attribute Group is created in Contact Builder for the Synchronized Data Extensions, where cardinal relationships are created based ...
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1answer
276 views

Journey Builder Salesforce data entry event contact evaluation/entry

Doing some testing using SF data entry event for journey builder and I'm noticing that there are no contacts being evaluated or entered into the journey entry results page. Is this an intended ...
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1answer
228 views

Injecting Contact Created in SF on Child BU Journey Builder

I created a Journey in Child BU that uses SF Object Contacts as entry and trigger whenever a Contact Is created. So i tested creating contact and see if it is being accepted under the Child BU JB, but ...
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1answer
119 views

Connect Marketing Cloud Journey Builder to Salesforce Sandbox Environment

I'm wondering if it's possible to connect Marketing Cloud to a Salesforce sandbox environment with the Journey Builder API Thanks in advance! -N
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1answer
320 views

How and when are the Profile Center attributes populated

I have created a few Profile Center Attributes like First Name, Last Name, Gender etc. and have also mapped them to our salesforce Contacts object in the Salesforce tab within the attribute properties....
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1answer
132 views

Triggered Send from POS push tracking into CRM

We have a Triggered Send through the API configured from a POS. We would like to send this tracking back into the CRM through the Connector integration. The original Trigger was set-up prior to the ...
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1answer
71 views

Avoid synchronizing required fields with marketing cloud connect

Is there away to avoid synchronizing required fields with Marketing Cloud Connect? We have our own custom fields to manage opt-outs, so to avoid confusion for the end users we would like to avoid ...
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1answer
676 views

Help with Marketing cloud Data model [closed]

I am trying to find the data model for Marketing cloud on Salesforce help website but haven't had any success yet. Can someone give point me in the right direction?
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1answer
107 views

Contact Builder Data Sources SFDC Objects Syncing Stuck at 0

I'm having an issue with some of my objects, specifically Users, Contacts and Leads. I went Multi-org back in early May and apparently, this has been throwing error since then. SFMC support suggested ...
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1answer
168 views

Marketing Cloud Connect: Cannot proceed when trying to 'Start Wizard'

Follow step by step on this trailhead module. I am stuck on this part where it instructs us to : '10. Click Start Wizard to begin the setup wizard.' The error message I got is as below : Remote ...
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1answer
46 views

MC Connect and Integrated User requirements for Unsubscribing

Using MC Connect...when a CRM User clicks the Unsubscribe link on the Page Layout as part of the Managed Package, does that user have to be Integrated?
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1answer
956 views

AMPscript RetrieveSalesforceObjects - Retrieve a specific row for a subscriber

I am looking to use AMPscript to insert a personalization string in an email using RetrieveSalesforceObjects. Specifically, I want to get data from a subscriber's corresponding contact record (using ...
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1answer
134 views

Marketing Cloud - Synchronization [closed]

ow to know if how long does Marketing Cloud unsubscribe status change for a specific contact? Is there a settings wherein we can input synchronization of the data from Salesforce to Marketing Cloud?
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0answers
121 views

Journey Data Configuration Questions [closed]

I am helping a client address a few journey optimization issues, and would like some guidance on 2 items I'm working through. SFDC Triggered Entry Journey DE: I understand with SFDC triggered ...
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1answer
283 views

Retrieve rows from a Synchronized DE through SOAP API using Access Token from REST API

I'm trying to retrieve rows from a Synchronized DE using the SOAP API with the REST API Access Token: I've seen this: Cannot retrieve fields from a Shared Data Extension using the SOAP API And this: ...
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1answer
48 views

Marketing Cloud Connect - Tracking with a new connection

If we disconnected our org from once Marketing Cloud account and connected it to a new MID thats not connected to the old one, if we send in the new account to the same contact keys, will tracking ...
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1answer
137 views

A Question on Marketing Cloud Connector and AMPscript

When using the Marketing Cloud Connector, can i use AMPScript to reference Contact Objects in Salesforce.com, where I'm targeting a Salesforce Campaign as the send list, or do the values need to exist ...
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1answer
127 views

How to handle suppressing multiple subscribers with the same email address in Marketing Cloud

Does anyone have a way of handling multiple subscribers with the same email address in Marketing Cloud, so that the same email address does not receive a send or get injected in to a journey more than ...
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1answer
268 views

Splitting Data from a single Org into two Business Units

I have a single org environment which I would like to hook up to two different Marketing Cloud Business Units. I understand that this should not be a problem with Multi-Org Account Configuration, ...
2
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1answer
807 views

Marketing Cloud Journey Builder tracking data isn't returning to Salesforce

We configured Marketing Cloud Connect v5 to sync data between Salesforce and Marketing Cloud. Everything works fine. I can send individual emails in Sales Cloud, using Marketing Cloud Email templates. ...
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1answer
243 views

Salesforce Marketing Cloud to Salesforce Send Tracking (Non Journey Builder Sends)

I researched this topic through Salesforce and was able to find only one thread as attached below Automation studio send email and sending tracking to salesforce The reply from Kenneth suggests that ...
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1answer
36 views

No-Code automatic solution for adding Salescloud Contacts to Marketingcloud

Requirements: The user creates a new Account + Contact record in Salescloud This contact needs to be somehow transferred to Marketing cloud Then the contact should receive a DoubleOptin email with a ...
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2answers
285 views

change Salesforce System USer

I want to change the Salesforce System user in Marketing Cloud. I am using Marketing Cloud Connector for the integration between Sales Cloud and Marketing Cloud. Now i want to update Salesforce System ...
2
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0answers
153 views

Syncing campaign members to data extensions

I have a Salesforce campaign with 8000 records. My Marketing cloud connector is in place, but I can only see 1100 records in my designated data extension. Can someone tell me what I am doing wrong?
2
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1answer
65 views

Pro/Con for Salesforce Send (Report vs Campaign)

Are there any Pro/Con for Salesforce Sends using Marketing Cloud Connect between Reports and Campaigns? Why would you send to a Report versus send to a Campaign?
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1answer
114 views

Send Email onclick of button in Salescloud Automatically through SFMC

I have a requirement where i need to send an email through onclick of "SendEmail" button in Account object.Where Emails are from SFMC email templates. Any help is much appreciated
2
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3answers
3k views

Marketing Cloud Connector permission issue

I recently got an admin access to salesfroce crm and i wanted to test the marketing cloud connector by sending out an email from crm. I clicked on the email send and clicked on new. After some time i ...
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1answer
241 views

Make Journey Builder Decision Split Based on Sync'd DE

Basic points: • My Journey Has Entry Source from Salesforce Data so the DE is auto-generated. • I created a synced DE from the custom object in SFDC so that after a few days I can check on a field ...