Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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1answer
73 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
5
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1answer
124 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
2
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1answer
104 views

How to associate a Individual email result record to Opportunity in Salesforce?

I have a journey in Marketing Cloud which runs on the Opportunity records in Salesforce. Whenever an email is sent out of the journey record an "Individual Email Result" record (email tracking record) ...
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1answer
42 views

Deleted Contacts in marketing cloud impacting CRM intergration

We use the standard connector package (which is up to date) However we used MC as ET for a while and are only now integrating with CRM (Sales and service) Currently in MC we delete the contacts as we ...
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2answers
149 views

GUID value used as Subscriber Key when sending to a Salesforce Report

When you send to a Salesforce Report in Content Builder, the platform creates a temporary DE in the Root DE folder with a retention policy of 5 days named SalesForce-[guid], for example: SalesForce-...
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1answer
74 views

MC Connect: What if the Contact record is deleted?

We use the MC Connect to sync our SFDC Contacts in SFMC. We cannot use the standard fields like "IsDeleted" for filtering because we have specific requirements which Contacts to sync. Thats why we ...
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1answer
92 views

Govern limits Salesforce Activity Journey Builder

If I inject 5000 contacts at the same time in a journey that has a Salesforce Activity. Will the triggering of this activity result in 1, 3 (2000/2000/1000) or 5000 transactions? Or is there another ...
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2answers
611 views

Marketing Cloud Connector problem

For some reason, my Sales Cloud and Marketing Cloud got disconnected. I started the "usual" troubleshooting procedure - cleared out the tokens, but even after that I cannot reconnect them. When I go ...
3
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2answers
361 views

Email Frequency Capping in Marketing Cloud Connect

I want to do the Frequency Capping to those Emails which are sent/triggered from the Marketing Cloud Connect. I know that we can add the exclusion Script to the Journey Emails, Content Builder Emails,...
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2answers
303 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
0
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1answer
45 views

Updatesinglesalesforceobject from child business unit

I need to update a sf contacts preferences from a preference center page that lives in the child business unit. I thought I could pass variables through to a processing page via form submit ...
0
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1answer
111 views

Managing Contact count in Salesforce Marketing Cloud

We are using Marketing Cloud Connect to integrate SFMC with SF CRM. Currently, we are syncing the Lead, User, Contact object. If I delete a Lead record from SF CRM, it gets reflected in the Synced ...
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1answer
263 views

Connect Individual Email Results from Marketing Cloud to Campaign in Sales Cloud

this is our situation: We are using Marketing Cloud as a tool to send out emails to customers. Sales Cloud is being used to store the customer data and perform all the reporting etc. We are now ...
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1answer
140 views

Marketing Cloud Journey Associate a Task by External ID

I am creating a Journey which will create a Task on a Contact record in my Salesforce Sales Cloud. The entry point for the Journey is a Data Extension loaded with data from an external source. This ...
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1answer
47 views

Send Marketing Cloud Email button is asking me to login again

I have a button called "Send Marketing Cloud Email" on contact detail page. It is asking me to login again when i click on it. How do i prevent the re-login? Also, my domain is enabled.
0
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1answer
240 views

Sending emails only to half of data extension list

There are data extensions. I am sending emails by selecting the whole list. But email is being sent to only half or less than half in the list. What could be possible reasons?
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1answer
181 views

Replacing Salesforce Marketing Cloud Connect with REST API

We are currently using Salesforce Sales and Marketing Cloud which are connected using Marketing Cloud Connect. However, we'd like to circumvent the Marketing Cloud Connect limitation of 15 minutes ...
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2answers
500 views

Marketing Cloud contact builder shows 9 times more contacts

We synced contacts from Salesforce to Marketing Cloud. Data sources and it's related entities display 118,704 contacts got synced from Salesforce. But in Contact builder it is showing 9,34,276 ...
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1answer
138 views

Multiorg Org Connect and Hiding Synchronized Data Extension in SFMC

Is there a way to hide synchronized data extension from SFMC users? I am currently on a multiorg with 5 biz units and have them connected to 1 SF org. With the Sys admin integration user in SF, the ...
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0answers
26 views

MobileConnect sending SMS from a code that is different from what is configured

The problem that we are facing is we get Outbound-API type of SMS from a short code that is different from what is configured for our marketing cloud org. Now if user replies STOP to opt out of SMS, ...
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0answers
17 views

How can I create a list in Marketing Cloud directly from Sales Cloud?

How can I create a list in marketing cloud and populate it directly from Sales Cloud? Thanks
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0answers
108 views

Contact Builder & Salesforce Data Extensions

Does anyone know exactly why Salesforce Data Extensions are not accessible through Contact Builder? I can't figure out why there would be any limitation, specially when you can move a SF DE to the ...
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0answers
26 views

Triggered Send: how enable one of two objects with the same name?

I'm trying to enable an object named Configuration for Triggered Send, in Marketing Cloud Connector configuration. However, in my org there are two fields named the same, with two different API Name ...
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0answers
42 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
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0answers
28 views

When using mc connector, how can I calculate data storage usage amount in salescloud or marketing cloud?

I'd like to connect a salescloud and marketing cloud by using mc connector. After connecting, I will upload customer's website data into a salescloud first and then, I want to make a syncronized data ...
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1answer
318 views

Marketing Cloud Connect: Limiting the number of synchronized Person Accounts

We're using using person accounts which populate both the Account and Contact synchronized data extensions. We want to limit the number of contacts that are being synchronized with the connect to ...
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0answers
43 views

Email Tracking from Selligent

I have a client who will use Selligent Marketing Cloud for their email sends and will have Selligent integrated with Salesforce CRM. The client would like for all the Selligent tracking data (Sends, ...
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2answers
449 views

Marketing Cloud integration with Veeva CRM

As I am new for the integration part so my query may very basic. We want to integrate the Marketing cloud and Veeva CRM so Marketing Cloud Connect will work as same like Salesforce or any other ...
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1answer
27 views

Journey behavior while shifting the conector to a different ORG

We activated several journeys that were running properly with Marketing Cloud connected to a UAT ORG. Now that we have reconnected to the PRO ORG, it seems the journeys are not evaluating the records. ...
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2answers
181 views

Load data into Salesforce object from Marketing Cloud data extension

Could you please help me to solve my problem? I have to upload the data from a Marketing Cloud data extension to a CRM object. How I can achieve this if my Marketing Cloud and CRM are integrated with ...
0
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1answer
505 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
2
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1answer
76 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
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1answer
300 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
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1answer
159 views

When Deploying Contact fields to Salesforce sandbox, data is no longer synchronized with MC

We use MCConnect to synchronize data between Salesforce sandbox and Marketing cloud. When updating, adding, and deleting multiple fields using change set to Contact object of Salesforce sandbox ...
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1answer
371 views

Contacts deleted in Sales Cloud are not deleted in Marketing Cloud

We have to be missing something simple, but when we delete a contact in Sales Cloud, shouldn't that contact be automatically removed from Marketing Cloud? We tried a bunch of options including many ...
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1answer
61 views

Accessing Sandbox leads in Marketing Cloud

We have a sandbox account and a marketing cloud account. We have installed marketing cloud connected app in sandbox and installed marketing cloud connect package. There are few leads in sandbox which ...
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1answer
315 views

Marketing Cloud Connector - what happens when Salesforce Integration is disconnected?

I am looking at reconfiguring our Marketing Cloud connector. The reason is that I want to use dedicated users (on the Salesforce and MC side) for the connector to improve our ability to track changes ...
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1answer
157 views

What personalisation string does the Salesforce field 'et4ae5__MergeId__c' relate to in Marketing Cloud?

within the individual email result object (et4ae5__IndividualEmailResult__c) there is a field called: et4ae5__MergeId__c What ID does this relate to in a Marketing Cloud send?
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1answer
108 views

MC functionality after change Salesforce org

I have a connection between Salesforce sandbox and Marketing Cloud instance. There are some journeys configured in Journey Builder. In the documentation I see Disconnecting does the following: ...
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1answer
510 views

how to create custom activity in Marketing cloud [closed]

I want to create a custom activity in Marketing cloud so how can I create it ? please suggest me . Thanks & Regards Rajan Gupta
0
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1answer
57 views

MCC for Sales cloud

We are going live with MCC in a few Days. During Installing the Package we need to Perform this step 'After login, select who to install the package for.' https://help.salesforce.com/articleView?id=...
0
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1answer
151 views

Configure a MC Journey with decision splits evaluated against a field from SFDC

What is the best way to configure a MC Journey with decision splits evaluated against a field from SFDC? As the value of the field changes over time the decision split should evaluate against the ...
0
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1answer
185 views

Marketing Cloud Connector not working after Salesforce sandbox refresh

We had a Salesforce sandbox integrated with Marketing Cloud and refreshed the sandbox without previously disconnecting the Marketing Cloud Connector. Now we see this error message: ...
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1answer
342 views

How to see tracking of emails sent through marketing cloud in sales cloud at lead & contact level?

We've implemented marketing cloud, integrated with sales cloud & enabled email tracking data transfer from marketing cloud to sales cloud. Where can I check this data in sales cloud at lead &...
2
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1answer
446 views

Using Data Filters on Synchronized Data Extensions

We have created sync Data Extensions of Salesforce objects such as Contact, Transactions and store location. We would like the ability to create filtered data extensions on this data for email ...
2
votes
1answer
183 views

What happens with the data of a synchroniyed data extension when the synchronization is paused?

I would like to know what happens with the records of a synchronized data extension when the source object sync is paused. It looks like the sync data until the paused time still remains but, is ...
0
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1answer
165 views

Individual Email results records

We have set up journey in Marketing Cloud using Salesforce data as an entry source. I am observing individual email results records in Sales cloud and found that some of them have not flown back to ...
2
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1answer
91 views

How to consume JSON data into data extensions when third party is sending JSON into marketing cloud

Can any one please help me how to implement this in marketing cloud. since i am new to marketing cloud and I know how we can do that in salesforce service/sales cloud. Scenario : we are digital ...
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2answers
520 views

Marketing Cloud Connect and Subscriber Key

Hi we have been using MC for a while, but not connected to SFDC. We are currently use email as subscribers key. I understand that tracking info will not come to SFDC if we don't use Contact/Lead ID ...
0
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1answer
104 views

Select Content Builder Emails from Marketing Cloud Connect AB Test

I'd love to be able to select Content Builder emails within Marketing Cloud Connect AB testing, but it looks like I'm restricted to Classic Content only. Is this something that can be changed by ...