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Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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22 views

MobileConnect sending SMS from a code that is different from what is configured

The problem that we are facing is we get Outbound-API type of SMS from a short code that is different from what is configured for our marketing cloud org. Now if user replies STOP to opt out of SMS, ...
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15 views

How can I create a list in Marketing Cloud directly from Sales Cloud?

How can I create a list in marketing cloud and populate it directly from Sales Cloud? Thanks
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108 views

Contact Builder & Salesforce Data Extensions

Does anyone know exactly why Salesforce Data Extensions are not accessible through Contact Builder? I can't figure out why there would be any limitation, specially when you can move a SF DE to the ...
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26 views

Triggered Send: how enable one of two objects with the same name?

I'm trying to enable an object named Configuration for Triggered Send, in Marketing Cloud Connector configuration. However, in my org there are two fields named the same, with two different API Name ...
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42 views

Triggered Email on creation of a new case

I need to send a Marketing Cloud Triggered Email using Marketing cloud connect when a new case is created in Service Cloud. My email has some personalized information as well (e.g. CaseNumber). I ...
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27 views

When using mc connector, how can I calculate data storage usage amount in salescloud or marketing cloud?

I'd like to connect a salescloud and marketing cloud by using mc connector. After connecting, I will upload customer's website data into a salescloud first and then, I want to make a syncronized data ...
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1answer
256 views

Marketing Cloud Connect: Limiting the number of synchronized Person Accounts

We're using using person accounts which populate both the Account and Contact synchronized data extensions. We want to limit the number of contacts that are being synchronized with the connect to ...
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41 views

Email Tracking from Selligent

I have a client who will use Selligent Marketing Cloud for their email sends and will have Selligent integrated with Salesforce CRM. The client would like for all the Selligent tracking data (Sends, ...
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2answers
342 views

Marketing Cloud integration with Veeva CRM

As I am new for the integration part so my query may very basic. We want to integrate the Marketing cloud and Veeva CRM so Marketing Cloud Connect will work as same like Salesforce or any other ...
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1answer
26 views

Journey behavior while shifting the conector to a different ORG

We activated several journeys that were running properly with Marketing Cloud connected to a UAT ORG. Now that we have reconnected to the PRO ORG, it seems the journeys are not evaluating the records. ...
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2answers
154 views

Load data into Salesforce object from Marketing Cloud data extension

Could you please help me to solve my problem? I have to upload the data from a Marketing Cloud data extension to a CRM object. How I can achieve this if my Marketing Cloud and CRM are integrated with ...
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1answer
415 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
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1answer
66 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
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1answer
273 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
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1answer
158 views

When Deploying Contact fields to Salesforce sandbox, data is no longer synchronized with MC

We use MCConnect to synchronize data between Salesforce sandbox and Marketing cloud. When updating, adding, and deleting multiple fields using change set to Contact object of Salesforce sandbox ...
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1answer
309 views

Contacts deleted in Sales Cloud are not deleted in Marketing Cloud

We have to be missing something simple, but when we delete a contact in Sales Cloud, shouldn't that contact be automatically removed from Marketing Cloud? We tried a bunch of options including many ...
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61 views

Accessing Sandbox leads in Marketing Cloud

We have a sandbox account and a marketing cloud account. We have installed marketing cloud connected app in sandbox and installed marketing cloud connect package. There are few leads in sandbox which ...
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1answer
257 views

Marketing Cloud Connector - what happens when Salesforce Integration is disconnected?

I am looking at reconfiguring our Marketing Cloud connector. The reason is that I want to use dedicated users (on the Salesforce and MC side) for the connector to improve our ability to track changes ...
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1answer
122 views

What personalisation string does the Salesforce field 'et4ae5__MergeId__c' relate to in Marketing Cloud?

within the individual email result object (et4ae5__IndividualEmailResult__c) there is a field called: et4ae5__MergeId__c What ID does this relate to in a Marketing Cloud send?
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1answer
105 views

MC functionality after change Salesforce org

I have a connection between Salesforce sandbox and Marketing Cloud instance. There are some journeys configured in Journey Builder. In the documentation I see Disconnecting does the following: ...
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30 views

Marketing Cloud SDKs, read Data Extention

Unable to connect to MC using Python FuelSDK, may related to mismatch between parameters in config.python and MC. Config.python defaultwsdl1: changed depending on the Salesforce marketing cloud ...
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1answer
339 views

how to create custom activity in Marketing cloud [closed]

I want to create a custom activity in Marketing cloud so how can I create it ? please suggest me . Thanks & Regards Rajan Gupta
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51 views

MCC for Sales cloud

We are going live with MCC in a few Days. During Installing the Package we need to Perform this step 'After login, select who to install the package for.' https://help.salesforce.com/articleView?id=...
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143 views

Configure a MC Journey with decision splits evaluated against a field from SFDC

What is the best way to configure a MC Journey with decision splits evaluated against a field from SFDC? As the value of the field changes over time the decision split should evaluate against the ...
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56 views

How to create App Exchange product for marketing cloud

I have automation running on my org and when the user installs my app, my automation would gather data and provide segmentation. Create marketing cloud app I am confused that how my application ...
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1answer
165 views

Marketing Cloud Connector not working after Salesforce sandbox refresh

We had a Salesforce sandbox integrated with Marketing Cloud and refreshed the sandbox without previously disconnecting the Marketing Cloud Connector. Now we see this error message: ...
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1answer
238 views

How to see tracking of emails sent through marketing cloud in sales cloud at lead & contact level?

We've implemented marketing cloud, integrated with sales cloud & enabled email tracking data transfer from marketing cloud to sales cloud. Where can I check this data in sales cloud at lead &...
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1answer
344 views

Using Data Filters on Synchronized Data Extensions

We have created sync Data Extensions of Salesforce objects such as Contact, Transactions and store location. We would like the ability to create filtered data extensions on this data for email ...
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1answer
163 views

What happens with the data of a synchroniyed data extension when the synchronization is paused?

I would like to know what happens with the records of a synchronized data extension when the source object sync is paused. It looks like the sync data until the paused time still remains but, is ...
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1answer
132 views

Individual Email results records

We have set up journey in Marketing Cloud using Salesforce data as an entry source. I am observing individual email results records in Sales cloud and found that some of them have not flown back to ...
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1answer
84 views

How to consume JSON data into data extensions when third party is sending JSON into marketing cloud

Can any one please help me how to implement this in marketing cloud. since i am new to marketing cloud and I know how we can do that in salesforce service/sales cloud. Scenario : we are digital ...
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2answers
382 views

Marketing Cloud Connect and Subscriber Key

Hi we have been using MC for a while, but not connected to SFDC. We are currently use email as subscribers key. I understand that tracking info will not come to SFDC if we don't use Contact/Lead ID ...
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1answer
88 views

Select Content Builder Emails from Marketing Cloud Connect AB Test

I'd love to be able to select Content Builder emails within Marketing Cloud Connect AB testing, but it looks like I'm restricted to Classic Content only. Is this something that can be changed by ...
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2answers
204 views

Marketing Cloud: Automation Studio Email to Sales Cloud Contact

I'm needing to send a couple emails using automation studio (we aren't paying for journey builder) to Contacts that are entered into Sales Cloud that match certain criteria. Here are the steps I've ...
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1answer
93 views

Access related fields in AMPScript

I am setting up an email to send through Marketing Cloud Journey Builder using Salesforce data. I have a child object of Courses called Request__c. I would like to display the course name in the email....
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1answer
299 views

Does Journey Builder evaluate Contact Data in Real Time?

I have created a journey for our registry members that contains eight email sends over the course of 8 months. Our registry members' statuses can change from "available" to "deleted/ineligible/...
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1answer
507 views

Marketing Cloud data & configuration backup

Does anyone know if and how it is possible to take a backup of the whole production org (Marketing Cloud/Exacttarget) before any go live activity? We are implementing the MCC and would like to ...
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1answer
100 views

Marketing Cloud Synchronization data Sources

Do you know how long it would take to synchronise data from sfdc to sfmc if there around are 1.5m contact records being synchronised? Thanks
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2answers
376 views

Is it possible to have unsubscribe from parent business unit doesn't affect the child business unit?

Is it possible to change the Parent BU Setting to "Subscribers will be unsubscribed from this business unit only" Because If we have a parent and child Business Unit. If the Subscriber exists in both ...
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1answer
49 views

SalesforceBaseException: Missing Fields or Field Mismatch between the Data Extension and the Report

Our org has various clients that use the automation studio for SF Report imports & we use these Salesforce Data Extensions as Entry Sources in our Journeys. For a few weeks now we have noticed ...
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1answer
559 views

Journey Builder and Exit Criteria configuration

Fairly basic scenario. In Sales Cloud, a custom record is created or updated (boolean field equals TRUE) it will inject the related Contact to the Journey and that's that. This specific Journey allows ...
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3answers
555 views

Can I connect two MC business units to one Salesforce org?

Hope someone has an answer for my question. We have two business units in Marketing Cloud and one Salesforce Org. With the MC Connector, we push the SF data to MC. At moment we use an SQL query to ...
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1answer
23 views

Tracking detail in marketing cloud and salesforce

Is it possible if we send an email from salesforce and we can check the status of that send in marketing cloud my tracking ? Salesforce and marketing cloud is connected.
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1answer
31 views

Data fields in Data sources but not a field in JourneyBuilder

I have added a new object and data from Salesforce to Marketing cloud in data sources and it has synced. When I go to create a new journey, the object is there but not the fields. Am I missing a step?
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1answer
122 views

Pushing web activity data to Salesforce

We need to push marketing activity data to Salesforce contact/lead object. What is the best way to push key activity data (showing high interest) into Sales cloud? Eloque does it via closed tasks ...
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1answer
47 views

Marketing cloud - Synchronised data from sfdc

We have installed the Marketing Cloud Connector and are in the process of synchronising data from Salesforce to Marketing Cloud..when selecting our contact objects to synchronised in MC, there are ...
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1answer
210 views

Synchronized Data Extension marketing cloud

BackGround Marketing cloud and sales cloud connected In contact i have 141049 records which are already sync I created new record on contact object Go back to sync and refresh it . Question Why ...
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1answer
95 views

Issue with contact key

While connecting marketing cloud and sales cloud contact object contact key will be auto- generate ? If yes, so in my sync DE there is one field "_ContactKey" has been generated. Now i want to use ...
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1answer
2k views

Best Practices for Testing Marketing Cloud Connect Integration

I'm very surprised that there is no support for dev/staging environments with Marketing Cloud Connect. That is, there is no ability to build and test the integration of a Sales Cloud Sandbox org, then ...
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1answer
242 views

Correct syntax to clear invalid Marketing Cloud Connect OAuth Tokens?

I am currently experiencing an issue with individual email results syncing from from marketing cloud to sales cloud from a child business unit (IER's from the parent business unit are syncing just ...