Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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54 views

Using object relationships with RetrieveSalesforceObject and Marketing Cloud Connect

I need to personalize a triggered send using Marketing Cloud Connect and a custom object to contact relationship, but I'm not getting results for the relationship. My AMPscript looks like this: %[ ...
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27 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
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19 views

In regards to Unsubscribe a subscribers from sales cloud without using MC Connector

I am new to Salesforce Marketing Cloud and I have question in regards to Salesforce Marketing Cloud Connector , What can be the process of unsubscribing the subscriber from sales cloud without using ...
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2answers
58 views

Prioritize email addresses when there are multiple addresses for a subscriber

Our client has several email address fields (3 email address fields) in his Salesforce CRM that he wants to sync with SFMC. He wants to be able to prioritize which email address field to use to send ...
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1answer
77 views

Build a Custom Profile Center for Multi-Org purpose [closed]

We're going to upgrade to Multi-Org soon and I would like to know how can I create a Custom Profile Center, since the documentation says that it is required. I followed this guide (https://developer....
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25 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
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1answer
90 views

Using a different Subscriber Key in Marketing Cloud when using MC Connector

We have both MC and Service Cloud (connected with the MC Connector) and wanted to know if its possible to use a customer unique ID (External ID in Service Cloud) as the Subscriber Key in Marketing ...
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42 views

Salesforce Data entry source for child business unit journeys

Just wanted to make sure I was thinking about this the right way. If we are creating journeys in a child business unit, if we want to leverage our MC Connect data, we will have to utilize the ...
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1answer
27 views

Contact Builder mapped using Salesforce Id field (15-digit)

I am currently using Cloud Connect to synchronize Contacts and a related object. I ran into some issues when attempting query activities to join related records with contacts into a Salesforce DE. I ...
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1answer
47 views

Email Sends object creating empty records when email is sent from SFMC

We have integrated our Marketing Cloud environment with Salesforce CRM, but we're not able to see the data in the Email Sends object when a Email is sent from Marketing cloud. We created a ...
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20 views

Cloud Connect Configuration

Wondering if it may be possible to practice configuring Marketing connect when I dont have a Marketing and Sales Cloud Account Sandbox to experiment on?
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52 views

Delete all contacts in Marketing Cloud to delete all duplicates

We have duplicates in our all contacts in Marketing Cloud. To solve this, we want to delete all contacts (audience builder). We use the Marketing Cloud connector, and send emails to synchronized ...
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20 views

Apex Trigger Code Coverage Error for Triggered Send with Marketing Cloud Connect

I've read several threads and documentation related to this issue but can't seem to figure out what I need to do differently. I'm trying to activate triggered sends via Marketing Cloud Connect in ...
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40 views

Salesforce Data Event - is this right?

We are configuring Journey Builder for a client using Salesforce Data Events as Entry, more specifically we want to use the Account object. When configuring the Entry Source, we see that for the ...
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2answers
362 views

SFMC custom activity error: A custom activity or entry source failed validation

We are trying to post data from SFMC data extension to some other cloud using custom activity(REST) in journey builder. We have tried the same steps as mentioned on https://developer.salesforce.com/...
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46 views

Creation of a Custom Data Entry

I would like to know if it's possible to create a custom data entry that pulls in data via an external database hosted in heroku. Will it be opening an API on my side? or would i be posting on a ...
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1answer
18 views

Is it Possible to Read CRM Data for a Decision Split without Synchronized Data Sources?

We would like to exit leads from a journey based on a event that occurs in the Sales Cloud. After a Wait event in a journey, we need to check the current value of a field on the Lead object before ...
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1answer
36 views

Marketing Cloud (Connect) Veeva

We want to use Marketing Cloud Connect to connect SFMC with Veeva (2 way connection). Our use case is following: Our consents are already coming to SFMC from our MDM that is already connected to ...
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3answers
408 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
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94 views

Ampscript / how to identify the contact if there is no subscriberkey?

I create an ampscript to retrieve some basic information based on Synchronised DE, because I want to send to a Salesforce campaign and Salesforce Report. Here is the ampscript: %%[ Set @FirstName = ...
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1answer
36 views

Marketing Cloud Connect - Editing Synchronization Settings fails

When trying to edit synchronized data sources - especially the filter that determines which records should be synced to Marketing Cloud - I currently receive the following error message: "An error ...
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28 views

Marketing Cloud API calls error

We are integrating our marketing cloud with the third-party weather application. We have 450 outcalls for getting data from the weather application. However, when we are trying to make the 450 calls, ...
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1answer
44 views

Can we filter by a Boolean Formula field during the McConnect Sync?

I am trying to sync Sales cloud with Marketing Cloud. I have 3 parameters to check before I bring the data into marketing cloud. I decided to create a boolean formula field on the Sales cloud and use ...
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1answer
81 views

What can cause a Journey Builder object activity to fail?

We have two BUs in our Enterprise 2.0 account. One BU is treated as the Parent and the other is treated as a Child. We recently connected the Child BU to a Service Cloud Sandbox account. We have ...
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1answer
111 views

Email personalization when sending to Salesforce report or campaign

How can we personalize the emails when sending to Salesforce Report or Campaign? How do we use personalization strings with data from Salesforce as Reports and Campaigns? or should we directly use ...
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87 views

Implementation of Marketing Cloud from Scratch [closed]

I am new to marketing cloud. Could anyone help me to provide insights on how to implement marketing cloud from scratch? TIA
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41 views

How to access and show the preference attribute of Marketing Cloud of a customer in another website?

I have a website in a development stage, there is a link provided in it where users can click it and see information about their preference in Marketing Cloud. Is it possible by using a hyper link or ...
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2answers
131 views

Advance someone in a Journey based on an event in Salesforce

We're injecting records into a journey using a Salesforce data event. I also want to advance the people in the journey based on updates that happen in Salesforce (e.g., as an Opportunity record ...
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1answer
240 views

ContactAttempted in Journey history

What would be the best way to understand what's behind "ContactAttempted" status in a specific Journey for a contact who entered one. This is nothing good for sure as I can see that it is NOT related ...
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1answer
36 views

Go to marketing cloud link in marketing cloud connect app not directly logging into SFMC

Mine is a multi-org connected SFMC and when i am trying to open SFMC by clicking on the got to marketing cloud link available on marketing cloud connect app on sales cloud, it is taking me to login ...
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1answer
177 views

Will refreshing Synchronized Data Extension filter contacts?

I want to turn on a filter for SDEs in records collection using a boolean field on the object. And then remove all records already in the SDE who do not meet criteria. Can I simply refresh the SDE to ...
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1answer
42 views

Tracking data sync to salesforce from a transactional send

I have a "Triggered Send" type data extension in the Salesforce Data Extensions folder and my transactional sends are being successfully logged there (I can see those when clicking on individual ...
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2answers
98 views

Custom Journey Builder Flow Control Activity

I would like to build a custom journey builder flow control activity to read directly into Salesforce org with field encryption. This is to bypass the need to bring entry data into marketing cloud. ...
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2answers
74 views

Sending Immediate email when data update in Extension ( Password Reset)

I want to send immediate email ( password reset email ) from Marketing cloud when data pass from through API. i want to send email as soon as data is updated in data extension. can anyone please ...
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1answer
128 views

Automation SQL or Filter Activities with MCC Synchronized Data Extension

Sales cloud and Marketing cloud are integrated using MCC. Entities have been setup under Data Sources and sendable Data Extensions are populated. In addition, the Salesforce entities are in an ...
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1answer
404 views

Lead generation in marketing cloud

We are migrating from Pardot to Marketing cloud, and i'm trying to figure out the process of lead generation in Marketing Cloud. Today, forms on our landing pages post data to form handlers in ...
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Query keyword and shortCode of a mobile number | Mobile Connect

Does anyone have any idea how to retrieve the mobile numbers by an SQL query using the Automation Studio passing as a keyword parameter or a shortCode. I just found the _MobileAddress extensions and ...
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1answer
123 views

How do we set up the subscriber key in Marketing Cloud

I am new to Marketing cloud and recently started working on it.I have Service cloud org where i have my contact data.Now i want to connect my service cloud with marketing cloud Org.For this i Used ...
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2answers
550 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
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1answer
54 views

Tying accountID to ContactID in Marketing Cloud

We use person accounts in SF CRM. This is integrated with other systems using the accountID as identifier for our customers. We are integrating Marketing Cloud with an orchestration service we have ...
2
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1answer
64 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
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1answer
114 views

Get bounce reason into Sales Cloud

I'm trying to get information about bounce reason from Marketing Cloud to integrated Sales Cloud (I'd like to have this information on Individual Email Result record). Is there any way to do this ...
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1answer
93 views

How to associate a Individual email result record to Opportunity in Salesforce?

I have a journey in Marketing Cloud which runs on the Opportunity records in Salesforce. Whenever an email is sent out of the journey record an "Individual Email Result" record (email tracking record) ...
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1answer
38 views

Deleted Contacts in marketing cloud impacting CRM intergration

We use the standard connector package (which is up to date) However we used MC as ET for a while and are only now integrating with CRM (Sales and service) Currently in MC we delete the contacts as we ...
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2answers
136 views

GUID value used as Subscriber Key when sending to a Salesforce Report

When you send to a Salesforce Report in Content Builder, the platform creates a temporary DE in the Root DE folder with a retention policy of 5 days named SalesForce-[guid], for example: SalesForce-...
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1answer
73 views

MC Connect: What if the Contact record is deleted?

We use the MC Connect to sync our SFDC Contacts in SFMC. We cannot use the standard fields like "IsDeleted" for filtering because we have specific requirements which Contacts to sync. Thats why we ...
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1answer
78 views

Govern limits Salesforce Activity Journey Builder

If I inject 5000 contacts at the same time in a journey that has a Salesforce Activity. Will the triggering of this activity result in 1, 3 (2000/2000/1000) or 5000 transactions? Or is there another ...
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2answers
556 views

Marketing Cloud Connector problem

For some reason, my Sales Cloud and Marketing Cloud got disconnected. I started the "usual" troubleshooting procedure - cleared out the tokens, but even after that I cannot reconnect them. When I go ...
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2answers
323 views

Email Frequency Capping in Marketing Cloud Connect

I want to do the Frequency Capping to those Emails which are sent/triggered from the Marketing Cloud Connect. I know that we can add the exclusion Script to the Journey Emails, Content Builder Emails,...
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2answers
258 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...