Questions tagged [marketing-cloud-connect]
Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.
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SFMC account linked to Service Cloud org [closed]
I just inherited a marketing cloud account and saw that it is connected to a service cloud org.
Please how could I know what it is connected to?
Thanks
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0
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157
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Triggered Sends and Salesforce Sends and Service Cloud
I have a triggered send which is working fine but triggered sends from Marketing Cloud - which I have working - are not visible in Service Cloud so someone had suggested using Salesforce Sends instead ...
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1
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178
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Sending an Email to Old Emails and New Emails
I want to run a journey that runs when someone's email has been updated. Is there a way to send notification to both the account's previous email as well as the newly replaced email?
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1
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340
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Salesforce Data Extension clarification
In order for email tracking to be sent back to Sales Cloud from an email studio send, the Data Extension used for sending should be a Salesforce Data Extension, correct?
Filtered Synchronized data ...
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1
answer
275
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MC Connector and Business Units- Should a test BU that is going to be connected to SF CRM SIT be the child BU of the BU that is MCC with SF CRM Prod?
We are about to create an SFMC test BU for a Business unit with our SFMC Account. I am wondering if it is best practice to make this test BU a child of the BU that is the production one. Basically we ...
3
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1
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522
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Replacing Salesforce Marketing Cloud Connect with REST API
We are currently using Salesforce Sales and Marketing Cloud which are connected using Marketing Cloud Connect. However, we'd like to circumvent the Marketing Cloud Connect limitation of 15 minutes ...
1
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1
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859
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Is it possible to connect the same marketing cloud environment to 2 different orgs?
As a marketing cloud admin, in the last few years I worked for some clients having always this configuration:
UAT sandbox org (Sales Cloud) connected to UAT MID (Marketing Cloud)
Prod org connected ...
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1
answer
375
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Multi-Org Connector syncing Salesforce CRM to multiple Salesforce Marketing Cloud Business Units
We are integrating one instance of Salesforce CRM to multiple BUs in Marketing Cloud. We are going to be syncing data only in the parent BUs and will use the sync in child BUs for the purpose of ...
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1
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4k
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Email Opt Out in SFSC and "Marketing Cloud Unsubscribe" impact different fields -- possible to reflect the same outcome?
We integrated SFMC and SFSC... in SFSC we see the "Marketing Cloud Unsubscribe" field and it works as expected. Once live, the client wants to manage the Marketing email exclusively in SFMC,...
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0
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805
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Push notifications not received when using an existing contact on MarketingCloud
I'm working on integrating MarketingCloudSDK on Android. Everything is doing well with random contactKeys (that does not already exist in the MC contact list) : it is connecting properly, the devices ...
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1
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337
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Service Cloud field "PersonMailingAddress" not available in Marketing Cloud
We have set the Marketing Cloud Connector with Service Cloud, and when i want to select fields in the Account Object I do not find the PersonMailingAddress.
The field is a combination of the mailing ...
0
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1
answer
319
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SF Data Entry to Journey Triggering Twice
I have a journey that uses SF Data Entry and is triggered by ampscript in another email send writing to a field on a custom object in CRM.
It's simple, the entry criteria is that the CRM field text ...
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0
answers
264
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Marketing Cloud Connector errors: fail to find the remote site settings
Getting this error when I select start Wizard. However, my remote site settings are there (MetaDataAPI url is in the org).
When I use to set up manually (after conducting all the additional steps) it ...
0
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1
answer
163
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Salesforce Marketing Cloud - JB Attribute based wait time not evaluating
I have a journey which looks at SFDC data and and has a wait activity based upon an attribute date/time field. The wait activity is 'wait until 3 days before trial end date'. A customer can have ...
3
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0
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139
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After connecting SFSC and SFMC we see TWO EMAIL FIELDS in All Subscribers... huh?
we recently connected SFSC and SFMC and while building an automation to manage Email Change of Address we noticed there are two mandatory fields for EMAIL in All Subscribers and we're not sure why.
...
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1
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446
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What contacts can be deleted in contact builder to reduce the contacts' count in Salesforce Marketing Cloud? [duplicate]
The count of "All contacts" has increased suddenly after integrating new business unit with sandbox. It is not possible to query all contacts, so what can be done to reduce the count of ...
3
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0
answers
419
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MetadataAPI Remote Site Setting and Marketing Cloud
An instance migration is planned next week for our SF org. We have a marketing cloud business unit which is connected to it.
As part of our preparation for the migration we followed the instructions ...
0
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1
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82
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Marketing Cloud Unsubscribe on CRM
Recently I have been setting up to sync unsub data on CRM to MC.
I mentioned sync but what I want is this link(highlighted yellow) to work well.
However when I click the link, this error message ...
0
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1
answer
137
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Multiorg using a Corporate License
My client purchased a Corporate licence.
I planned to ask him to purchase a second BU so that I can have these setting:
1 service cloud org (production) -> MC Account [trackingProd->apiuserProd]...
0
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1
answer
824
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Billable Contacts Count in SFMC [closed]
The only sendable records in our SFMC org are contacts, leads and users synchronized from our sales/service cloud account with marketing cloud connect.
I have filtered our synchronized objects to only ...
0
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3
answers
11k
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Extracting all contacts from Marketing Cloud Contact Builder
I am looking to clean up the contacts in Contact Builder.
There are many records (about 5x the amount) than I am actually using in my Marketing Cloud Email Studio instance (All Subscribers).
We ...
2
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2
answers
5k
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Journey Builder and Decision Splits with Contact Data
When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place.
By using Journey Builder Salesforce ...
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1
answer
113
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UpdateSingleSalesforceObject Recording Lock
Does calling the UpdateSingleSalesforceObject() Salesforce AMPscript function lock records in Salesforce when an update is occurring?
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1
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465
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UpdateSingleSalesforceObject(...) failing when trying to update a Date/Time in the CRM with Now()
I have AMPScript within an SMS message, and I'm trying to update an Account record in the connected GovCloud (Salesforce CRM). Here's my code:
UpdateSingleSalesforceObject('Account', AccountId, '...
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1
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66
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Are there any Salesforce Marketing Cloud logs available which show the start/end times for synchronised data extensions?
I currently have synchronised data extensions set up to pull data from Salesforce into Salesforce Marketing Cloud. I'm trying to ascertain whether I can move the sync frequency of one of those ...
3
votes
1
answer
843
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Contact Key & Subscriber Key for Non-CRM Contacts (Adding Sales & Service Cloud Later)
We currently do not have SalesCloud set up but it is on the road map. We are looking to first setup MC and will be emailing current customers and any newsletter signups.
How do I generate a ...
0
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1
answer
26
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MC Connect - Select Email address from a connected DE in "data designer"
we are having a MC Connector integration between SFCRM and SFMC . Currently the Journey settings ]doesnt allow to use any other data extension connected in the Conatct Builder to be used as source for ...
0
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0
answers
654
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Marketing Cloud Connect in Sandbox when previously set up
I attempted to set up marketing cloud connect with API users between a new child BU and our sandbox CRM environment. It looks like sandbox could have been previously connected as the permission sets ...
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2
answers
129
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Check the Subscriber Consent Before sending an Email
When any Email Campaign is send from the Marketing cloud, I want to check the latest Subscriber Consent for Email_Optin from the Master_lead DE which is Sync with CRM.
If the Email_Optin is not true ...
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1
answer
1k
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Using alternative ID as contact key with MC Connect
When installing a MC connector , is it possible to chose any other ID (other than Lead/ContactID) as subscriber Key . The logic is below
For contacts , use external ID as subscriber Key and not ...
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1
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196
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Which API version is supported by Marketing Cloud Connect?
Marketing Cloud Connect:
what is the process to follow in order to know what is the API version used in a org?
Thanks
0
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0
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46
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Difference between MC Connect in SF, Salesforce Integration Tab and Salesforce.com Status in Email Studio? [duplicate]
What exactly is the difference between MC Connect in SF, Salesforce Integration Tab, and Salesforce.com Status in Email Studio?
I have some basic scenarios like the below:
Scenario 1. What will happen ...
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1
answer
316
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What is Salesforce Integration Tab and Salesforce.com Status in Email Studio?
Can anyone explain the below topic with a real-time example :
Email Studio > Admin > Salesforce Integration Tab
Email Studio > Admin > My User > Click on any User > Salesforce.com ...
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2
answers
1k
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What is IndividualId and MasterRecordId?
So I've set up Marketing Cloud Connect between my Marketing Cloud instance to my Sales Cloud instance. Then I went to Contact Builder > Data Sources, and then proceeded to "Set up object" ...
1
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1
answer
782
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Deleted Contacts are being added back into Marketing Cloud
We have recently removed a large number of old Contacts from Marketing Cloud in order to reduce the billable contacts that we're paying for. We did this by using the Trash Can icon/utility in All ...
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0
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238
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Impacts of using Salesforce object with a Lookup to the Account part of the PersonAccount as Entry Source
Here is my question regarding PersonAccount and Lookup to the Account Part of the PersonAccount.
On a Journey, when using an object as Entry Source, on which there is a Lookup field to the ...
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1
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283
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Business Unit Data model in Contact builder
In the my BU I don't having access to DE syncronized, so my
Corporate created me filtered and shared DEs in the shared DE folder.
How do I build the data model in Contact and set up the different ...
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0
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46
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How can I see emails sent from Marketing Cloud on Salesforce Records other than the who coming from journeys? [duplicate]
I have read this thread : How can I see emails sent from Marketing Cloud on Salesforce Records?, but the method seems to work only for emails from journeys, is there a way to see all eblast sent?
...
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1
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2k
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How to make current parent Business unit to child BU without breaking existing functionality and integrations?
I have a Marketing cloud org that have only one BU and that is connected with SF Production environment, Now we want to make this as a Child and want to create a new parent BU so can we do this ...
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1
answer
579
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Marketing Cloud Connector Objects not visible
I recently installed the marketing Cloud Connector and configured the connector as per salesforce documentation/trailhead module(https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-...
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1
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82
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Restrict users to use incorrect Subkey
Is there a way to apply a restriction so users can only import ContactID as Subkey to a sendable DE?
The use case is our SFMC users have been using Member_ID (a 6 or 7 digit number) as Subkey for ...
1
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1
answer
2k
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How to sync (bi-directional) a field between service cloud and marketing cloud
Just wondering if there is a way or non-formal way to sync a field between SFMC and SFSC?
I researched and came across data streams but it is a one way sync between service cloud to marketing cloud ...
0
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3
answers
476
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Deployment Manager not opening
I have installed deployment manager on SFMC account enterprise BU but it is continuously throwing the following error. Can anybody have an idea why i am getting this error.
error : mc9gph0gwn67-wz4y01....
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1
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499
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SFMC ampscript update salesforce object limit
We have an email that is meant to generate coupons via ampscript into Sales Cloud.
We use the update salesforce object to generate and assign the coupon (coupon object).
We noticed a discrepancy ...
0
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1
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389
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Enabled multi-org connector but can see existing sync'ed entities in child BU's
We have recently upgraded our MC account to multi org, I have connected the child business unit to the same ORG as our parent BU. We have one org, two BU's, both need to be connected independently to ...
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2
answers
130
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"Disconnect Account" button not working in Google Chrome
The Disconnect Account button governing the connection with Sales is currently not performing the disconnect when used in Google Chrome. This was tested by two different users on different machines.
...
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1
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2k
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Synchronized Data Sources fields not available in Marketing Cloud
When synchronizing object's fields, some fields are missing in MC to synchronize even though they have the box visibly checked for the system administrator. These fields are:
Account - ShippingAdress
...
0
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1
answer
1k
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Unable to Import a Report into Marketing Cloud from Service Cloud
Our org was recently integrated with our service cloud application and I can currently sync over objects. When I attempt to import a report into marketing cloud via EmailStudio --> Interactions --&...
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1
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448
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Salesforce Entry Event Campaign Does Not Pull in Contacts on Activation
When selecting a campaign from a salesforce data entry event in Journey Builder it states "Select campaigns to add members to the Journey. Only members added to these campaigns after activation ...
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1
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644
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Journey Builder Salesforce Data Source Campaigns not showing all Campaigns in Marketing Cloud
When I use Salesforce Data as an entry source in Marketing Cloud I'm not seeing all the Campaigns that are active on the CRM side. There are some that I am seeing but a vast majority are not showing ...