Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

132 questions with no upvoted or accepted answers
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338 views

Individual Email Results Issue (same JobID different BatchID)

we are having a problem with Individual email results. Our aim is to show individual email results in Salesforce after sending emails from a journey configured in Marketing Cloud. We sent several ...
3
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1answer
33 views

Multiple CRM (Sales Cloud/Service Cloud) to Marketing Cloud BUs

With multi-org I know it's possible to connect: Multiple business units connected to multiple orgs. Multiple business units connected to a single org. If I have 5 Sales Cloud orgs, would the ...
3
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2answers
81 views

Custom Journey Builder Flow Control Activity

I would like to build a custom journey builder flow control activity to read directly into Salesforce org with field encryption. This is to bypass the need to bring entry data into marketing cloud. ...
3
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0answers
541 views

Synchronisation of Foreign Key in Mobile Push and Contact Key in Contact Builder

I am implementing Marketing Cloud MobilePush for one of my clients and I need some clarification regarding the data model of Mobile Push system tables and their relation with the populations. The ...
3
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0answers
1k views

Marketing Cloud Connect multi-org configuration for Quality environment

Since Marketing Cloud does not provide a quality environment, a possible workaround when using it connected to a Salesforce org (via Marketing Cloud Connect) could be to configure it as multi-org and ...
2
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1answer
51 views

Syncing Person accounts

when the MC connector is installed and when there are Person Accounts on the Salesforce org, we have to sync the Contacts AND the Accounts objects in SFMC, because most of the time, we also need ...
2
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0answers
24 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
2
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1answer
38 views

Email Sends object creating empty records when email is sent from SFMC

We have integrated our Marketing Cloud environment with Salesforce CRM, but we're not able to see the data in the Email Sends object when a Email is sent from Marketing cloud. We created a ...
2
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1answer
39 views

Can we filter by a Boolean Formula field during the McConnect Sync?

I am trying to sync Sales cloud with Marketing Cloud. I have 3 parameters to check before I bring the data into marketing cloud. I decided to create a boolean formula field on the Sales cloud and use ...
2
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1answer
52 views

Why can I no longer access Synchronized Data Extensions folder in Data Designer?

For the past six months, when creating new attribute groups in Data Designer my team and I had the ability to access the Synchronized Data Extensions folder and simply drag and drop a synchronized ...
2
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1answer
65 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
2
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1answer
77 views

How to consume JSON data into data extensions when third party is sending JSON into marketing cloud

Can any one please help me how to implement this in marketing cloud. since i am new to marketing cloud and I know how we can do that in salesforce service/sales cloud. Scenario : we are digital ...
2
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0answers
131 views

Syncing campaign members to data extensions

I have a Salesforce campaign with 8000 records. My Marketing cloud connector is in place, but I can only see 1100 records in my designated data extension. Can someone tell me what I am doing wrong?
2
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1answer
62 views

Pro/Con for Salesforce Send (Report vs Campaign)

Are there any Pro/Con for Salesforce Sends using Marketing Cloud Connect between Reports and Campaigns? Why would you send to a Report versus send to a Campaign?
2
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2answers
2k views

Marketing Cloud Connector permission issue

I recently got an admin access to salesfroce crm and i wanted to test the marketing cloud connector by sending out an email from crm. I clicked on the email send and clicked on new. After some time i ...
2
votes
1answer
212 views

Merging sandbox to production - SFMC integration

We have integrated SFMC with our SIT SFDC sandbox. But what will happen with the integration when we merge to production? The integration is linked to the SFDC Org ID, so we assume that we will lose ...
2
votes
1answer
197 views

Can I sync the Subscriber status from SFMC to Service Cloud?

I am looking for a way to synch the Subscriber Status from SFMC to SC so that it can be displayed on the Contact records. Is this possible?
2
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2answers
3k views

AMPscript Lookup function

%%[ VAR @EventType, @DateTime, @Address SET @EventType = Lookup("CampaignMember_Contact_Builder", "Event_Type__c", "ContactId", _subscriberkey) SET @DateTime = Lookup("CampaignMember_Contact_Builder", ...
2
votes
1answer
351 views

Contact builder structure for SFSC and SFMC integration and exposing synced data to email studio

My company is moving its db to service cloud and integrating through marketing cloud connect to push data into synchronised tables in SFMC. As far as I know this means the unique contact key and ...
2
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0answers
349 views

Sending marketing cloud mails from Salesforce instantly

We have a unique problem in Sending marketing cloud mails from Salesforce. Contact records are available in Salesforce and the logic to select which contact should receive the marketing cloud mail is ...
2
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2answers
1k views

Synchronizing Unsubscribe/Subscribe from marketing cloud to salesforce

when we use V2 Connector the email Opt-out checkbox in salesforce is used to unsubscribe and subscribe the subscribers in marketing cloud and in V5 we are having the below scenario we are ...
1
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0answers
31 views

Switching to a multi business account

We are in a tricky situation with a customer regarding his initial Marketing Cloud license setup. The customer already has Salesforce CRM and is now planning to introduce Marketing Cloud. For the ...
1
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0answers
26 views

What is the best way to auto subscribe new Salesforce Contacts in MobileConnect?

I want to automatically subscribe new Contacts in Service Cloud in Mobile Connect to a particular keyword. How can I do this? I could potentially query all contacts and do mobileconnect import, but ...
1
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0answers
29 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...
1
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0answers
21 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
1
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0answers
39 views

Salesforce Data entry source for child business unit journeys

Just wanted to make sure I was thinking about this the right way. If we are creating journeys in a child business unit, if we want to leverage our MC Connect data, we will have to utilize the ...
1
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1answer
40 views

Delete all contacts in Marketing Cloud to delete all duplicates

We have duplicates in our all contacts in Marketing Cloud. To solve this, we want to delete all contacts (audience builder). We use the Marketing Cloud connector, and send emails to synchronized ...
1
vote
1answer
17 views

Is it Possible to Read CRM Data for a Decision Split without Synchronized Data Sources?

We would like to exit leads from a journey based on a event that occurs in the Sales Cloud. After a Wait event in a journey, we need to check the current value of a field on the Lead object before ...
1
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3answers
194 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
1
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0answers
65 views

Ampscript / how to identify the contact if there is no subscriberkey?

I create an ampscript to retrieve some basic information based on Synchronised DE, because I want to send to a Salesforce campaign and Salesforce Report. Here is the ampscript: %%[ Set @FirstName = ...
1
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0answers
27 views

Marketing Cloud API calls error

We are integrating our marketing cloud with the third-party weather application. We have 450 outcalls for getting data from the weather application. However, when we are trying to make the 450 calls, ...
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0answers
37 views

Query keyword and shortCode of a mobile number | Mobile Connect

Does anyone have any idea how to retrieve the mobile numbers by an SQL query using the Automation Studio passing as a keyword parameter or a shortCode. I just found the _MobileAddress extensions and ...
1
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1answer
47 views

Tying accountID to ContactID in Marketing Cloud

We use person accounts in SF CRM. This is integrated with other systems using the accountID as identifier for our customers. We are integrating Marketing Cloud with an orchestration service we have ...
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0answers
24 views

When using mc connector, how can I calculate data storage usage amount in salescloud or marketing cloud?

I'd like to connect a salescloud and marketing cloud by using mc connector. After connecting, I will upload customer's website data into a salescloud first and then, I want to make a syncronized data ...
1
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1answer
363 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
1
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1answer
47 views

Marketing Cloud Connect - Tracking with a new connection

If we disconnected our org from once Marketing Cloud account and connected it to a new MID thats not connected to the old one, if we send in the new account to the same contact keys, will tracking ...
1
vote
2answers
223 views

change Salesforce System USer

I want to change the Salesforce System user in Marketing Cloud. I am using Marketing Cloud Connector for the integration between Sales Cloud and Marketing Cloud. Now i want to update Salesforce System ...
1
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0answers
49 views

Sending emails from sales or service cloud or sending through marketing cloud.

Sending emails from sales or service cloud using Marketing cloud connector or sending through marketing cloud, Which will take more time or there will be no time lag as the sending vehicle is still ...
1
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0answers
71 views

Automate Dynamic Email Send using Salesforce Data without Automation Studio (Basic Edition)

In Basic Edition of Marketing Cloud (No Automation Studio) - Is it possible to: Update a Sendable Data extension based on a Salesforce Report Send an Email Template that references another Data ...
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0answers
68 views

Salesforce Data Event on a related object

We have a custom object called Reservation. This has a lookup field to Contact (called Customer__r.ID. If I configure a Salesforce Data Event to look for when a record is created or updated and a ...
1
vote
1answer
359 views

Create Sales Cloud Individual Email Results (IER) from Marketing Cloud API sends

We have an external process that generates an email (still Classic Content, but want to move to Content Builder), extracts the recipients from Salesforce, creates a data extension and sends to it. ...
1
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0answers
32 views

Is it possible to customize the Marketing Cloud “Send Email” screen in Sales Cloud?

We are looking to create a custom page to replace the Marketing Cloud Connect "Send Email" interface that is in Salesforce Sales Cloud. We would be interested to know if there is a way to customize ...
1
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0answers
63 views

Salesforce entry event required field

We have the following setup. Multi-Org with multiple market specific BU‘s One Salesforce org for all markets SF Connector at each Business Unit to the same SF Org We‘re currently facing one issue. ...
1
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0answers
370 views

Access Token URL & Authorization Token URL

I am trying to define HTTP Client connection in Dell Boomi to make REST API Calls for Marketing Cloud. I am having issues in configuring Access Token URL & Authorization Token URL in the HTTP ...
1
vote
1answer
621 views

Link a synchronised data extension in Data Designer

I am currently working in a multicloud project (Service and Marketing) and I will use the Data Stream to stream objects from Service Cloud to Marketing Cloud. I want to know what is the best ...
1
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0answers
48 views

Predictive Content in Sales Cloud

I once saw a Marketing Cloud demo where they had the Attribute View (see screenshot) from Marketing Cloud Contacts within Sales Cloud Lead record view. I can't find anything in AppExchange, so I'm ...
1
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1answer
966 views

Clear Data - Synchronized data extension

Is it possible to clear Synchronized data extension? I want to clear all data and resynch as I want to remove some fields from Synchronized data extension.
1
vote
1answer
1k views

Marketing Cloud - Lead becomes Contact

What happens when a lead becomes a contact inside Marketing Cloud? I read that "All open and closed activities from the leads are attached to the accounts, contacts, and opportunities." in Salesforce. ...
1
vote
1answer
44 views

Is there a way to transfer data from MC reports to the custom preference center?

I am trying to find a way to transfer data from Marketing Cloud reports to custom preference center, so that I can ultimately move it to Sales Cloud. Does anyone has a suggestion? The ultimate goal ...
1
vote
3answers
881 views

Sending welcome email to customer after registering

We have a scenario where we have to send welcome email through marketing cloud whenever a customer registers. whenever customer registers the "registration date" field in salesforce captures the date ...