Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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36 views

Marketing Cloud Connector integration with Sales Cloud

Anyone ever run into this issue? Here’s what happened. Salesforce connector just finished integration last week. Everything worked - I set up objects to sync, they were syncing just fine (synchronized ...
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33 views

Email Tracking Results not populating

We did a Marketing Cloud Connect configuration on a new customer project and came across an issue we've never seen before and none of the usual integration fixes work: Sends from Marketing Cloud to ...
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34 views

Customer Marketing Cloud unsubscribe process, do we need to handle complaints, bounces etc

I am building a custom unsubscribe process. We make use of the connector. Everything works fine, but I'm wondering if we need to take care of _Complaints, _Bounces and _Unsubscribes. These are held ...
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46 views

Data Extension Synchronisation of child BU

I have a task of synchronising object from sales cloud to marketing cloud as DE . The problem is that I only want the child business unit object to be synchronised in marketing cloud. I have used ...
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Journey Builder powered by Automation: Create lead in SFDC doesn't work

I have a Cloud page capturing Lead information from my website. On an hourly automation, I collect the latest enquiries (in the entry DE of Journey) and I create a LEAD in Salesforce, based on Journey ...
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31 views

Tracking From Marketing Cloud to Salesforce stopped working

tracking flow between Marketing Cloud and Salesforce has stopped working for our SF org since December 2019. I do not know what caused it; we currently have a case raised with support but doesn't seem ...
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55 views

Web service callout failed: Unable to find header type info forsecurityHeader

How to construct a security WSSE header in APEX code to make a SOAP call out? I keep getting this error when trying to execute my request: Web service callout failed: Unable to find header type info ...
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171 views

Salesforce Integration - An exception occurred while saving the integration

I'm stuck in the middle of switching from single-org to multi org. In Marketing Cloud Setup > Salesforce Integration, I am getting the following error: An exception occurred while saving the ...
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1answer
35 views

Salesforce Send - Report - question on import behaviour?

I have created a Salesforce Send which use a Report in Sales cloud. My report in Sales cloud gets updated weekly! If I use this SalesforceSend in my automation, which is set to run Weekly and send ...
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Create new record in Journey Builder gives error that activity contains field mappings to an event which does not exist on canvas

We synced our Marketing Cloud with our Service cloud and today we tried to create a new object through journey builder. However, although our mappings are correct (checked 20 times already) we get ...
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ERROR 500 when using UpdateSingleSalesforceObject

I've created a landing page that updates some fields in Salesforce Object 'MktStatus__c'. %%[ var @updateRecord set @sk = '003D000000zm6gXIAQ' set @mct = '03' set @fieldname1 = concat('...
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Activation Failed !! Trigger send in Sales cloud using Marketing Cloud Connect

This seems strange, where in I had activated the same Triggered send and was working fine... The only change I performed was I added a Triggered send data extension in to the definition and added a ...
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Accessing/storing additional attributes using Salesforce Triggered Sends

I have setup a Triggered Send inside Sales Cloud (using the MC Connector) and have created a Triggered Send Data Extension which records get appended to when they're triggered. I would like to know ...
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Some Facebook Leads are not recording into Marketing Cloud Data Extension

We have configured the Lead Capture in marketing cloud org and created the Lead Capture Task and connected it with the Facebook ads page. It is working fine and most of the leads are recording in ...
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20 views

Use CRM field change to act as a trigger for a contact getting into a SFMC journey

I'll appreciate your help, We have already established MC connect to our client's CRM (SF Sales). In the CRM, we have an Object that is connected to a second object. We want that a certain change in ...
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37 views

How to get unsubscriber data in Service cloud using Marketing Cloud Connect

We are using Salesforce object as the entry criteria for a journey in Marketing Cloud. We need to update a custom field on Service cloud if the email receiver unsubscribes. Whats the best approach to ...
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Move filtered data extension into Salesforce data extensions

I have created a filtered data extension (via a filter activity) inside MC, our MC instance has Marketing Cloud connector which creates a "Salesforce Data Extensions" folder. I cannot move my ...
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31 views

Convert Lead activity issue in JB

Journey ScreenshotOur MC org is integrated with a Sales Cloud org. I have attached Journey screenshots with client name blanked out. I have been trying all sorts of configuration options on the "...
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56 views

Email tracking data NOT syncing SalesCloud, for the Email Sent from Journey Builder!

Why the Tracking Data of emails sent from below journey are NOT synced and showed under Individual Email Results? IS THIS SOMETHING TO DO WITH AS I HAVE TAKEN API AS ENTRY SOURCE!! I am aware of the ...
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59 views

Can we Integrate Salesforce Sales Cloud data with Social Studio?

I have an account set up with Marketing Cloud Connect. Can I sync Sales cloud and Social studio? - Suppose If I want to track/post on the Facebook account of my Contact/Leads [along with their consent]...
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43 views

What is the average time taken to populate tracking data in Marketing cloud and “Individual Email Results” in Sales Cloud [duplicate]

I am working on a API triggered journey with a single email send activity. Though the trigger successfully sent the email and also received the email. I am unable to see the trackig data neighter in ...
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64 views

How to Import Salesforce Data to Marketing Cloud using Import Activity?

I'm Trying to Import Salesforce Data to Marketing Cloud using Import Activity. But that's cannot work with marketing cloud. and I've refered following document : https://help.salesforce.com/...
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46 views

Marketing Cloud - Pass Date/Timestamp to Custom SF Field with Journey Object Activity

I'm hoping to be able to create a custom field in Salesforce, and update that field using the Journey Builder 'Object Activity'. Ideally, at the end of a Journey, the Object Activity would pass a ...
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Marketing Cloud Preference center with Sendable Data Extensions

We're trying to rearchitect Marketing Cloud implementation in my organization. In the current set up, we have an external Preference center database (SQL Server). A User updates preferences on an ...
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69 views

Why is a Custom Preference Center required for Multi-Org Accounts?

One of my clients has a Multi-Org account and I am trying to explain why they need a custom Preference Center. I checked the documentation: https://help.salesforce.com/articleView?id=...
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Merged Records in SFDC CRM (Leads, Contacts, Accounts, etc.) & Impact on Salesforce Data Entry Event in Journey Builder

Does someone know what happens in Journey Builder when records are merged in SFDC CRM for journeys that have Salesforce Data Entry events and entry criteria that are made of a data field update action?...
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When I create a Triggered Send I can't active it

Each time I create a Salesforce Triggered Send in Marketing Cloud Connect, I am unable to active it. If I follow the help steps (https://help.salesforce.com/articleView?id=...
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Journey entry on Opportunity Contact Role

In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
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170 views

Extracting all contacts from Marketing Cloud Contact Builder

I am looking to clean up the contacts in Contact Builder. There are many records (about 5x the amount) than I am actually using in my Marketing Cloud Email Studio instance (All Subscribers). We ...
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36 views

Connecting Marketing Cloud with another SF org

I am trying to connect a Salesforce org with the Marketing Cloud. I have installed the Marketing Cloud connector managed package but I am not able to find the (Salesforce Marketing Cloud) in the ...
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43 views

error in marketing cloud- connector

i am getting marketing cloud connector error while i am trying to connect salesforce marketing cloud user from the marketing cloud. error displays following messege (An exception occurred while ...
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2answers
163 views

Marketing Cloud Campaigns Vs Sales Cloud Campaigns?

We will have a MC org integrated with a Sales cloud org. There is one simple welcome journey and one newsletter campaign/publication list to begin with. This will be expanded in the future to more ...
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36 views

Bounced Subscribers, do they translate into Opted Out of Emails in Salesforce?

Hard bounces in Marketing Cloud automatically set Held status in All Subscribers, if we have Marketing Cloud Connector setup, how does this translate into Sales/Service Cloud? Will they appear as ...
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How to use Journey Data to personalize Email when using Salesforce Entry Data

I want to create an Email which contains the first name of the person to whom the mail is sent. I am using the journey builder through which I am sending the mails and my entry source is Salesforce ...
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Is there any way to pass data extension values to salesforce CRM

I have a Data Extension that stores user details like FirstName,LastName and Email. Is there any way that allows us to pass these values to our Salesforce CRM. Maybe as a record in Contact?
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Can we connect a specific Marketing Cloud's BU to a sandbox of service cloud?

I want to use a BU as a test environment by connecting it to a sandbox of service cloud. And perform development and testing activities. Is it possible?
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1answer
63 views

CreateSalesforceObject function not working

I wrote the below code to store the form information directly into the salesforce contact object but it is not working. The cloud page is showing the 500 - Internal server error. %%[VAR @fname,@lname,...
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71 views

SurveyInvitation object: how to use survey invitation in Journey Builder?

We are trying to use Salesforce Surveys within a Journey builder. We enabled and created a survey through salesforce survey, but we don't get how such survey should be sent via journey builder. We ...
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30 views

Getting an error when I am connecting CRM with Marketing Cloud

I am trying to integrate my Salesforce CRM Account with my Salesforce Marketing Account. I am following steps that are given in the Trailhead: Marketing Cloud Connect. https://trailhead.salesforce....
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26 views

Entry source criteria not working

I have the following criteria on my entry source in a journey: CRITERIA CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received The ...
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lead object synchronization issue in marketing cloud

I have done all the steps needed to synchronize salesforce sales cloud objects to the marketing cloud and i can synchronize all the objects except lead. when I try to sync lead the cogwheel just keeps ...
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65 views

Attach PDF File in an Email

I need to attach a PDF file in an Email in Salesforce marketing cloud. i use the function AttachFile() and i use an LINK of that PDF: %%[ var @fileName, @fileAlias set @fileName = "https://UAT2.cs88....
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59 views

Email tracking is not synchronizing to Salescloud

I sent an email to a filtered Data Extension that contains a PersonAccount (the PersonContactID is related to the subscriberkey) but I don't see that email tracking in the profile of this Account in ...
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1answer
45 views

Aggregate Level Tracking in Salescloud

I configured the Marketing Cloud Connector enabling all the tracking info to be synchronized to Salescloud (see picture below) but, after sending some emails, I don't see where in Salescloud I can ...
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1answer
54 views

Using Wait By Attribute with Salesforce Entry Data ignoring time

My client wants to send SMS to campaigns in Salesforce. The send creates a Task, which is later updated in the journey with a status of SMS Delivered or not. A campaign send can be created on a ...
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29 views

Connection issue with distributed marketing cloud and Marketing cloud

We have installed the Distributed marketing cloud manage package inside salesforce org and assigned necessary permission set to the user. Now from the distributed marketing Admin tab, We have to ...
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1answer
60 views

Multiple CRM (Sales Cloud/Service Cloud) to Marketing Cloud BUs

With multi-org I know it's possible to connect: Multiple business units connected to multiple orgs. Multiple business units connected to a single org. If I have 5 Sales Cloud orgs, would the ...
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2answers
77 views

Storing data from cloud page to salesforce using Rest API [closed]

We want to fetch the data from the cloud page and instead of storing that in a data extension we want to store that in salesforce but we don't want to use marketing cloud connect. Is it possible to do ...
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44 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
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1answer
56 views

Pass line break to Long Text Field from Journey Builder

I have a Journey in Marketing Cloud that is creating records in an object in the Sales & Service Cloud from data stored in an SFMC Data Extension. That object has a long text field that I ...