Questions tagged [marketing-cloud-connect]
Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.
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How to insert the owner of a related object into the journey?
I am building a journey that will be triggered by the Quote object status being updated in Sales Cloud. However, the owner of the related Opportunity object is who I want to be inserted into the ...
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Download All Data Extension SFMC
I would like to know if I can download all the extension data that I have in marketing cloud (4,992), be it with a query or another way, this in order to make an inventory and in the future delete and ...
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27
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Send data from Webikeo to a Data Extension in Marketing Cloud (API)
I red the documentation (https://segment.com/docs/connections/destinations/catalog/actions-salesforce-marketing-cloud/) and it seems that I have to create an API package directly in Marketing Cloud. I ...
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47
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Fixing email address discrepancies between Salesforce and All Subscribers
I'm looking to do this automatically using SQL, data extract and import activities in an automation that runs hourly.
My query looks like this:
SELECT
C.Id as SubscriberKey,
C.Email as ...
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40
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Can I still send back the tracking data of IER to Salesforce even after doing a send?
We have a Salesforce CRM and IER is enabled. I sent out an email using guided-send/user-initiated and the DE coming from the Data Extension folder only, is there a way to send the IER tracking data ...
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22
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Marketing Cloud Connect - Unable to acquire a session id
Even after the following all the steps to connect between a Salescloud Sandbox and Marketing cloud via Marketing Cloud Connect, we encounter the following error. Multiple checks were made for the user ...
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31
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Do the Update Salesforce Object Activities in Journey Builder count towards CRM’s API limit?
When using the Marketing Cloud Connector, the documentation states that:
“Connected App Authentication is a secure authentication mechanism
used by Marketing Cloud Connect. It removes SOAP and REST ...
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32
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Get only the Clicks that has not been retrieved into the data extension
I have some emails that has been sent to the end customers and I want to track their interactions with the email which I have to send it back to the Sales cloud (CRM).
Following are the steps:
Step 1) ...
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79
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All Subs Unsubscribe Reason Says "SalesForce version 5 Sync"
Some subscribers in our account are having their Unsubscribe Reason set as: "SalesForce
version 5 Sync". I am having difficulty in replicating the behaviour to uncover what series of events ...
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60
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Individual Email Results on custom objects (not on lead or contact) in Sales/Service cloud
I'm sending email from MC based on the marketing cloud connector from Sales/Service cloud. However the object utilized is not contact or lead. It's a brand new custom object where I don't see an ...
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28
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Integrating a BU with another CRM org
We have a Marketing cloud integration with CRM using Marketing cloud connect.
I have created another business unit in MC and I want to connect this unit with another org in CRM so it will be ...
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Scope by User in marketing Cloud
I allow myself to contact you because I have a question concerning the setting of the scope by user.
When implementing Marketing Cloud, the By user scope was checked.
For technical reasons between ...
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Duplicate contacts (Pricing problem) when I convert synchronized data extension to sendable data extension
I am planning to Convert the synchronized data extension (Contacts) to Sendable Data extension. Now when I populate the data extension with contact data will this be counted as a contact and will I be ...
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41
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Use of Filter contacts in the data extension entry source with Jouney builder
What is the use of Filter contacts in the Journey builder under the entry source as data extension.
I have a different fields in the data extension and if i filter using the different field in ...
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How to establish the relationship between the synchronized data extensions in the Marketing cloud
I have a contact and account coming to MC from Sales cloud. I want to establish the relationship between these two so that I can access the account Id in the journey builder using the contact and use ...
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47
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How to fetch data from html tag that stored in Salesforce marketing cloud data extension? [closed]
Example :
I have stored below html tag as one field in data extension. I need to retrieve the href url from this. How to retrieve this ? and also How to retrieve "Visit google.com!" from ...
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41
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Cannot find the declaration of element 'custom-objects'
I have been adhering to the guidelines provided on the SFMC Connector repository, and as per one of the instructions, it is recommended to "import the metadata, custom objects, and job ...
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Subscriber key related to email address and Contact Key related to Contact ID
My company has created Data extensions in Marketing Cloud using the email address as related to Subscriber Key. We have recently acquire Salesforce CRM and decide to synchronise some objects (Users, ...
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77
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Unsubscribed contact delete in marketing cloud - anything to keep in mind?
We have million contacts that are unsubscribed and are billable. We only send emails. No PUSH/SMS.. We want to explore the option of deleting them from marketing cloud and keep a record elsewhere. We ...
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1
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98
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Incorrect syntax near the keyword 'FROM'
I'm trying to activate this this query activity to add it in an automation, I'am facing this error syntaxe : Incorrect syntax near the keyword 'FROM' . I din't build it , I'm juste reusise it. Anybody ...
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Transferring MC Subscribers from old instance to a new one
I just disconnected the MC connector from an old instance of Marketing Cloud and connected our new instance. I have the contacts and leads syncing with SF in the new instance. What is the best way ...
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41
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Where do synchronised objects
We have a parent BU already connected to SF-CRM-1
We have created a child BU and need to connect this to SF-CRM-2 (different instance)
The parent BU synch'ed DE's show up in the synchronised data ...
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46
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Parent business unit deletion
We have a parent business unit.
We are creating a child business unit.
Both BU's synch to their respective SF CRM instance(s). Multi org is enabled.
Both BU's will have their own assets and wont share ...
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88
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FLOW_EXCEPTION : Unable to activate journey
I'm facing this issue with journey builder, The validation goes through fine, but the activation fails and displays this error
FLOW_EXCEPTION;SalesforceObj9361306...... (Decision
Outcome) - The ...
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83
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Marketing Cloud Available entities to Synchronized is empty, are there any certain permission sets to be given in crm side
When trying to set up object, no items are showing to synchronize, is that something I've missed in the configuration
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51
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What would be the best way to send email twice to the same email address with different Salutation, when email is the unique identifier
We have the following architecture in our Salesforce CRM as displayed in the diagram and this was integrated with Salesforce Marketing Cloud.
As we have Emails in separate object and multiple emails ...
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1
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29
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Mobile Connect Reporting - Hidden data vidws for device type / operating system
I am trying to understand what mobile devices our customers have (Smart Phone vs Non Smart phone) so wanted to know if there are any hidden data view fields that store this information around the ...
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1
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104
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Combining Data from Two Synchronized Data Extensions into One New DE
I've just created two synchronized data extensions in Contact Builder and then discovered that both data extension have fields the other does not have. The first synced DE is Account_Salesforce and ...
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141
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Deleting Converted Leads from Marketing Clouds
My Marketing Cloud account has 3 synchronised data extensions: Lead, Contact and Account.
We recently went over out contact limit, and I discovered that Marketing Cloud syncs converted leads twice, ...
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50
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Mapping Profile Attributes to Salesforce
Is it necessary to map Marketing Cloud profile attributes with Salesforce when we are only going to be bringing in data from salesforce through marketing cloud connect? Since the data is being stored ...
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40
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Tracking A/B Test Marketing cloud in Sales
We have done some A/B testing and we have not been able to generate any kind of object in Sales like the IndividualEmailResult of the normal mailings.
I don't know if there is any way to collect this ...
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41
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Multi-org consideration: Multi-org doesn’t support custom fields in webcollect
I am enabling multi-org for SFMC. During the configuration I came across this comment in Salesforce help: Multi-org doesn’t support custom fields in webcollect, which means, if the form contains ...
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236
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Salesforce Marketing Cloud - Object Names
I need to extract data from Salesforce Marketing Cloud. I'm using KingswaySoft SSIS Integration Toolkit to do the ETL, but I don't know the tables that retrieve the columns I need. I've searched on ...
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47
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Journey Builder, Campaigns in Salesforce, and Date/Time Stamping
So I have journey that customers can re-enter after 90 days, whether they've met the goal, exit criteria, or simply timed-out of the journey. To ensure the customer has to wait 90 days before re-entry,...
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52
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Which Data Extensions to use?
I'm new to Marketing Cloud and want to understand the difference between Salesforce Data, Salesforce Campaign, and Synchronized Data Sources.
I want to build a process when a Lead is created and joins ...
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98
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Distributed Marketing Dynamic Content
Are you not able to use dynamic content in an email you use for Distributed Marketing (DM)? If you have a DM DE, I would think that since Salescloud is writting to that DE dynamic content would work. ...
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322
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Individual Email Result ID store in marketing cloud
In sales cloud individual email result records get created after sending emails from the marketing cloud, so can we store that IER ID back in the marketing cloud? or is it available already in the ...
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Does Enabling Enhanced Domains in Salesforce have any downstream effects to SFMC through MCC?
Does enabling Enhanced Domains in Salesforce org have any impact to an existing connection through the Marketing Cloud Connector and data flowing into SFMC?
My gut is saying "no" as the ...
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Marketing Cloud Contact Data
A year ago, my colleagues decided to split the Contacts object in Salesforce into Leads and Accounts (this was before I joined the company). Subsequently, they stopped the syncing of the Contacts ...
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60
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How to ensure Journey Builder references the most up to date Goal/Exit Criteria
My journeys typically use a Goal/Exit Criteria that references data that is being updated in Salesforce, such as when the Opp Stage changes to Finished/Booked.
I currently reference a Data Extension ...
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149
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Create new Task in Salescloud using Ampscript Salesforce Marketing Cloud
When I create a new task using ampscript, a Task is created but 2 tasks are creating at a time.
here is the code
SET @id=CreateSalesforceObject('task',7,'WhatId',@opportunityid, 'OwnerId',@ID,'...
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101
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Use Marketing Cloud Connector API User for custom development
I have connected Marketing Cloud with a Salesforce sandbox and the connector doesn't cover all our requirements, so we need to create some custom interface/code. There is this API User that the ...
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84
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Use Marketing Cloud Connector apex classes
I have connected Marketing Cloud with a Salesforce sandbox and the connector doesn't cover all our requirements, so we need to create some custom interface/code. I was wondering if you guys know a way ...
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CRM API user alternative with less privilege
CRM connector for Marketing Cloud requires CRM api user with Admin Privileges. This user is kind a of unsecured user with hard password.
Is there a way around it to use Access token or a User which ...
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1
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What exactly triggers a record to be synchronised using Synchronised Data Extensions?
What exactly triggers a record to be Synchronised using Synchronised Data Extensions?
When updating a few hundred Account records in Salesforce Core using a bulk file import using Workbench, this didn'...
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264
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Decimal separator comma not working in currency field in Marketing Cloud
I have a currency field (16,2) in Salesforce, with € as currency and comma as the decimal separator. When I try to import Salesforce reports and their data to Marketing Cloud in interactions --> ...
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72
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Changing SFMC Connector from one Sales cloud to another [closed]
Is this possible? How hard would it be to move a client with an exisiting Marketing Cloud to connect it to a different Salesforce org (they are moving to a new org for core CRM, but have marketing ...
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4
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1
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648
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Filtering with Formula Fields Is No Longer Supported
In SFMC Winter 23 release notes, there is an item which says "Filtering with Formula Fields Is No Longer Supported"
Specifically it states -
"Creating objects that use formula fields as ...
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31
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Marketing Cloud "Email Sends" related list is not populating [duplicate]
I have a doubt regarding the IER and Email Sends related list within the CRM after completing the MCC implementation.
When testing the connector - I created an email send to a report (the report had 1 ...
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54
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Batch size used by MC connect to sync IER records
We are having issues with the number of individual email result records the MC connect integration is creating. We have searched in the documentation for the syncing batch size but couldn't find it.
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