Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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4answers
5k views

Individual Email Results not appearing for Salesforce Send Emails

We are sending Salesforce Send Emails from Marketing Cloud using a Salesforce Data Extension. We can view the Email Send from the 'Email Sends' tab within Sales Cloud, however the 'Individual Email ...
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3answers
1k views

'Contacts Registration Failed' Marketing Cloud Connect error

We have set up Marketing Cloud Connect and have (for now) integrated our Marketing Cloud Instance with our Salesforce Sandbox. After we have taken care of everything for configuring the Connector, ...
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1answer
2k views

Salesforce Marketing Cloud Architecture

I have tried searching for an SFMC architecture diagram to understand how to links and interacts withe the normal SFDC platform. All I could find is this: Security, Privacy and Architecture of the ...
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1answer
365 views

Marketing Cloud (MC) Connect - Syncing Email Unsubscribes With Sales Cloud (SC)

The Marketing Cloud Connector only sync's email subscription data back to Sales Cloud (SC) under specific circumstances defined here How can we ensure that these remained updated correctly if a lead ...
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0answers
1k views

Marketing Cloud Connect multi-org configuration for Quality environment

Since Marketing Cloud does not provide a quality environment, a possible workaround when using it connected to a Salesforce org (via Marketing Cloud Connect) could be to configure it as multi-org and ...
2
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2answers
427 views

Using AttributeValue function with SMS send inside a journey builder

I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder: %%[set @fname = AttributeValue('Contact:FirstName')]%% Hello %%=v(@fname)=%%! This doesn't return any ...
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1answer
1k views

Drawbacks of Marketing Cloud field level encryption?

I have a client who has sensitive data that they will be connecting to Marketing cloud via Marketing cloud connector. I'm investigating whether field level encryption is the way forward once the data ...
3
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0answers
542 views

Synchronisation of Foreign Key in Mobile Push and Contact Key in Contact Builder

I am implementing Marketing Cloud MobilePush for one of my clients and I need some clarification regarding the data model of Mobile Push system tables and their relation with the populations. The ...
3
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1answer
444 views

Personalization Strings for Salesforce Campaigns

I'm sending an email to a Campaign from Content Builder. That is, I select Salesforce Audiences > Salesforce Campaigns > [campaign name] as the Audience when I send the email. This works fine, but I ...
2
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1answer
515 views

Leads converting to Contacts in Journey Builder

How do I handle the use case in a Journey where a lead in Salesforce can convert and become a contact, in which case we still want the customer record (lead or contact) to go through the same seamless ...
2
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2answers
353 views

Is it possible to have unsubscribe from parent business unit doesn't affect the child business unit?

Is it possible to change the Parent BU Setting to "Subscribers will be unsubscribed from this business unit only" Because If we have a parent and child Business Unit. If the Subscriber exists in both ...
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3answers
3k views

Error in importing data from salesforce in exacttarget

In my exacttarget when I'm importing data from salesforce report I'm getting "Casesensitive Salesforce Id" error. I'm importing data from salesforce Campaign reports which contains Lead/Contact Id ...
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3answers
834 views

Individual Email Sends in Salesforce

We have installed the Marketing Cloud Connector for Salesforce, but now we want to see the Individual send results per contact in Salesforce. How is this possible?
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1answer
407 views

Personalization strings when sending to Campaign or Report

When performing a guided send from MC to a Sales Cloud Campaign, is there a way to access the Campaign Member ID via a personalization string so it can be saved in the SendLog? Same when sending to a ...
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1answer
1k views

Accessing data from journey object/event in Emails using Journey Builder

I am using Marketing Cloud Journey Builder to send emails to Contacts when a related Custom Object (via Lookup field) is inserted. In my Event Source I have select the Salesforce Object and selected ...
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2answers
65 views

Salesforce Data as Entry Event - System Generated Data Extension is not getting updated

I have a journey that is using Salesforce Data as the entry event. SFMC automatically creates a data extension for that journey and automatically links it in Data Designer in the Sales and Service ...
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2answers
46 views

Email tracking is not synchronizing to Salescloud

I sent an email to a filtered Data Extension that contains a PersonAccount (the PersonContactID is related to the subscriberkey) but I don't see that email tracking in the profile of this Account in ...
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1answer
811 views

How do I track Marketing cloud Mobile Connect(SMS) data in Salesforce?

How can I have my Marketing Cloud Mobile connect(SMS) data in Salesforce? I am aware of Individual Email Send's related list which consists of Email's tracking data back in Salesforce. I would like to ...
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1answer
200 views

Will Instance Refresh in salesforce effect the marketing cloud connector integration

We have NA Instance refresh in salesforce in the coming weeks, so after refresh if salesforce Org ID changes, does it have any impact on marketing cloud connector as Marketing cloud uses salesforce ...
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1answer
1k views

Salesforce Data Extensions in Journey Builder?

Is it possible to use SF Data Extensions in Journey Builder and Automation Studio? We basically need to send tracking data to Sales Cloud and to do that, it seems the Data Extensions need to be in ...
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3answers
3k views

Update record in salesforce from Marketing Cloud

Currently I have my salesforce org and Markting cloud integrated using Marketing Cloud Connect.Is there a way if I update any contact information (ex:Subscribtion details) in Marketing Cloud , I can ...
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1answer
831 views

Difference between a Multi Org v/s Non-multi org setup for mapping multiple MC Business Units to 1 Sales Cloud Org

I believe with a non-multi org setup, it is possible to map multiple Business Units, i.e, a Parent and a Child MC BU to 1 Salesforce Org. Then, what is the difference between this scenario and a ...
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1answer
6k views

Salesforce Marketing Cloud (Exact Target) Limits

Just wondering if anyone aware of Marketing Cloud Limits, for example: Any Activity Limit (import, query, Filter etc). Any Data Extension /Custom object/ Lists limits. Emails. Any Automation ...