Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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2answers
3k views

AMPscript Lookup function

%%[ VAR @EventType, @DateTime, @Address SET @EventType = Lookup("CampaignMember_Contact_Builder", "Event_Type__c", "ContactId", _subscriberkey) SET @DateTime = Lookup("CampaignMember_Contact_Builder", ...
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1answer
933 views

Clear Data - Synchronized data extension

Is it possible to clear Synchronized data extension? I want to clear all data and resynch as I want to remove some fields from Synchronized data extension.
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1answer
341 views

Create Sales Cloud Individual Email Results (IER) from Marketing Cloud API sends

We have an external process that generates an email (still Classic Content, but want to move to Content Builder), extracts the recipients from Salesforce, creates a data extension and sends to it. ...
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1answer
31 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
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1answer
720 views

Marketing cloud connector opt out field

We have a Synchronized Account object in our Marketing Clou and query relevant data to a Salesforce Data Extension but as soon as we send to this DE and a user unsubscribes no changes are ssen in ...
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1answer
32 views

Pass line break to Long Text Field from Journey Builder

I have a Journey in Marketing Cloud that is creating records in an object in the Sales & Service Cloud from data stored in an SFMC Data Extension. That object has a long text field that I ...
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1answer
341 views

Contact builder structure for SFSC and SFMC integration and exposing synced data to email studio

My company is moving its db to service cloud and integrating through marketing cloud connect to push data into synchronised tables in SFMC. As far as I know this means the unique contact key and ...
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1answer
342 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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0answers
25 views

Switching to a multi business account

We are in a tricky situation with a customer regarding his initial Marketing Cloud license setup. The customer already has Salesforce CRM and is now planning to introduce Marketing Cloud. For the ...
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2answers
3k views

Can we sync Salesforce custom object into Marketing Cloud using Synchronized Data Sources?

I have setup Marketing Cloud Connect app in my Salesforce org and also setup Salesforce Integration under Marketing Cloud (Email Studio -> Email -> Admin -> Salesforce Integration). Now, when I go to ...
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2answers
254 views

Marketing Cloud integration with Veeva CRM

As I am new for the integration part so my query may very basic. We want to integrate the Marketing cloud and Veeva CRM so Marketing Cloud Connect will work as same like Salesforce or any other ...
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1answer
672 views

Marketing Cloud Connect - Connecting to mc.test.exacttarget (test / production support) via Authenticated App

We have an account on mc.test.exacttarget.com (production support / test account). We are working through the install instructions of Marketing Cloud Connect. We have reached the step of supplying ...
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3answers
857 views

Sending welcome email to customer after registering

We have a scenario where we have to send welcome email through marketing cloud whenever a customer registers. whenever customer registers the "registration date" field in salesforce captures the date ...
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2answers
45 views

Email Sends in Sales Cloud is not populating

We have a data extension stored in Salesforce Data Extension folder with subscriber key as 18 digit contact ID. We are doing sends using send flow(manual send) using this Data Extension. But somehow ...
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2answers
1k views

[ETMC]OAuth issue when setup MC Connect

Hi I have a OAuth issue when setup MC connect. In MC, I have already connected system API user on connector setup page. When I try to integrate individual user, there is a error message: "There ...
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1answer
24 views

Updating 'My Domain' with live Marketing Cloud Connect integration

We are looking to update the custom URL applied as part of 'My Domain' within Salesforce - does anybody know if this will impact a live instance of Marketing Cloud Connect in any way? To confirm, '...
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2answers
340 views

Marketing Cloud Connect and Subscriber Key

Hi we have been using MC for a while, but not connected to SFDC. We are currently use email as subscribers key. I understand that tracking info will not come to SFDC if we don't use Contact/Lead ID ...
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0answers
25 views

What is the best way to auto subscribe new Salesforce Contacts in MobileConnect?

I want to automatically subscribe new Contacts in Service Cloud in Mobile Connect to a particular keyword. How can I do this? I could potentially query all contacts and do mobileconnect import, but ...
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1answer
64 views

Ampscript / syntax for empty field?

I created an ampscript on a Landing page that should update Salesforce boolean fields and also suppress the current value of a specific text field (so that we get an empty value). The URL of the ...
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2answers
1k views

Synchronizing Unsubscribe/Subscribe from marketing cloud to salesforce

when we use V2 Connector the email Opt-out checkbox in salesforce is used to unsubscribe and subscribe the subscribers in marketing cloud and in V5 we are having the below scenario we are ...
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0answers
40 views

Inserting data via Rest API not working

I am trying to insert data to a data extension but getting below error- { "message": "Primary key 'SUBSCRIBER_KEY' does not exist.", "errorcode": 10000, "documentation": "" } Please see ...
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0answers
24 views

Journey builder cross object data

We have a custom object "Coupon" in Sales Cloud. This object has Contact lookup field and 'coupon code' text field. When Coupon record is assigned to a contact, s/he will become a campaign member (...
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1answer
25 views

Related Salesforce Objects not showing in Journey Builder

I have created a Journey which uses Salesforce Data as my entry event. When I am setting up the Filter Criteria, some of my related objects are not shown. All objects used are synced from Salesforce ...
2
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1answer
45 views

Syncing Person accounts

when the MC connector is installed and when there are Person Accounts on the Salesforce org, we have to sync the Contacts AND the Accounts objects in SFMC, because most of the time, we also need ...
2
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2answers
414 views

Using AttributeValue function with SMS send inside a journey builder

I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder: %%[set @fname = AttributeValue('Contact:FirstName')]%% Hello %%=v(@fname)=%%! This doesn't return any ...
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0answers
59 views

Ampscript / how to identify the contact if there is no subscriberkey?

I create an ampscript to retrieve some basic information based on Synchronised DE, because I want to send to a Salesforce campaign and Salesforce Report. Here is the ampscript: %%[ Set @FirstName = ...
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2answers
49 views

Salesforce Data as Entry Event - System Generated Data Extension is not getting updated

I have a journey that is using Salesforce Data as the entry event. SFMC automatically creates a data extension for that journey and automatically links it in Data Designer in the Sales and Service ...
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0answers
28 views

Campaign object not available in Contact Builder

I am trying to synchronize the standard Campaign Object from Salescloud to Marketing Cloud but it doesn't appear in Data Sources / Set-Up Object. I am only having this issue with this object. I ...
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1answer
1k views

Email Send failing in Journey Builder

I have created a simple Journey Builder Interaction where the Entry Event is Lead Creation in Sales Cloud. When I create a Lead in Sales Cloud, I can see the Lead entering the Journey, however it ...
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1answer
33 views

Using object relationships with RetrieveSalesforceObject and Marketing Cloud Connect

I need to personalize a triggered send using Marketing Cloud Connect and a custom object to contact relationship, but I'm not getting results for the relationship. My AMPscript looks like this: %[ ...
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0answers
20 views

Bulk update of which fields synchronize from Sales Cloud in multiple objects

We are using Marketing Cloud Connect to bring data from Sales Cloud to Marketing Cloud. Currently we are synchronizing almost 20 different objects with numerous fields, as this data is needed for many ...
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3answers
839 views

MC Connect: Too much contacts after sync

here are my synchronized Data Sources I understand that Lead and Accounts are counted as Contacts. But the SAP Data is only data which belongs to Accounts, but in the moment it is counted as ...
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1answer
427 views

Journey Builder Error

I created a journey, and contacts were evaluated and accepted to enter into the journey. However, it failed to send email. Result says, " A subscriber error occered invoiking triggered send. There ...
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2answers
3k views

Subscriber Key Email Address and Salesforce ID

Situation The salesforce marketing cloud connector recommended for a long time to use the email address as subscriber key. With the newest release it is possible to use data streams or data sources ...
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2answers
46 views

Prioritize email addresses when there are multiple addresses for a subscriber

Our client has several email address fields (3 email address fields) in his Salesforce CRM that he wants to sync with SFMC. He wants to be able to prioritize which email address field to use to send ...
2
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1answer
36 views

Email Sends object creating empty records when email is sent from SFMC

We have integrated our Marketing Cloud environment with Salesforce CRM, but we're not able to see the data in the Email Sends object when a Email is sent from Marketing cloud. We created a ...
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1answer
17 views

In regards to Unsubscribe a subscribers from sales cloud without using MC Connector

I am new to Salesforce Marketing Cloud and I have question in regards to Salesforce Marketing Cloud Connector , What can be the process of unsubscribing the subscriber from sales cloud without using ...
5
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2answers
406 views

Marketing Cloud Connect - Scope by user - Journey Builder

We set up Marketing Cloud Connector with option "scope by user". Everything is working fine, but Salesforce Entry events in Journey Builder were only accessible after adding Salesforce.com Status to ...
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1answer
33 views

Build a Custom Profile Center for Multi-Org purpose [closed]

We're going to upgrade to Multi-Org soon and I would like to know how can I create a Custom Profile Center, since the documentation says that it is required. I followed this guide (https://developer....
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0answers
20 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
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1answer
22 views

Contact Builder mapped using Salesforce Id field (15-digit)

I am currently using Cloud Connect to synchronize Contacts and a related object. I ran into some issues when attempting query activities to join related records with contacts into a Salesforce DE. I ...
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1answer
129 views

How to give a permission to create marketing api user in marketing cloud

How do I give permission to create marketing API user in Marketing Cloud? I am not able to create users.
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1answer
755 views

How do I track Marketing cloud Mobile Connect(SMS) data in Salesforce?

How can I have my Marketing Cloud Mobile connect(SMS) data in Salesforce? I am aware of Individual Email Send's related list which consists of Email's tracking data back in Salesforce. I would like to ...
2
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2answers
2k views

Marketing Cloud Connector permission issue

I recently got an admin access to salesfroce crm and i wanted to test the marketing cloud connector by sending out an email from crm. I clicked on the email send and clicked on new. After some time i ...
2
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1answer
51 views

Using a different Subscriber Key in Marketing Cloud when using MC Connector

We have both MC and Service Cloud (connected with the MC Connector) and wanted to know if its possible to use a customer unique ID (External ID in Service Cloud) as the Subscriber Key in Marketing ...
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0answers
32 views

Salesforce Data entry source for child business unit journeys

Just wanted to make sure I was thinking about this the right way. If we are creating journeys in a child business unit, if we want to leverage our MC Connect data, we will have to utilize the ...
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1answer
18 views

Cloud Connect Configuration

Wondering if it may be possible to practice configuring Marketing connect when I dont have a Marketing and Sales Cloud Account Sandbox to experiment on?
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1answer
37 views

Delete all contacts in Marketing Cloud to delete all duplicates

We have duplicates in our all contacts in Marketing Cloud. To solve this, we want to delete all contacts (audience builder). We use the Marketing Cloud connector, and send emails to synchronized ...
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0answers
17 views

Apex Trigger Code Coverage Error for Triggered Send with Marketing Cloud Connect

I've read several threads and documentation related to this issue but can't seem to figure out what I need to do differently. I'm trying to activate triggered sends via Marketing Cloud Connect in ...
3
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0answers
538 views

Synchronisation of Foreign Key in Mobile Push and Contact Key in Contact Builder

I am implementing Marketing Cloud MobilePush for one of my clients and I need some clarification regarding the data model of Mobile Push system tables and their relation with the populations. The ...