Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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1answer
694 views

Contacts deleted in Sales Cloud are not deleted in Marketing Cloud

We have to be missing something simple, but when we delete a contact in Sales Cloud, shouldn't that contact be automatically removed from Marketing Cloud? We tried a bunch of options including many ...
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1answer
20 views

Marketing Cloud Connect - change email address

I have a question about Marketing Cloud Connect: On Marketing Cloud I would like to change these following fields for API USER: Reply email address Notification email address. On the Salesforce CRM ...
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13 views

Marketing Cloud Sync with Salesforce Sandbox using same User in two different BUs automatically Syncing smae objects in both BUs

For our Usecase, we need to integrate two different SFMC BU with the same Salesforce Sandbox using the Same User in Salesforce Sandbox. Let's suppose I have a BU BU A and another BU BU B which is ...
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1answer
16 views

Error while connecting Marketing Cloud Connect

After clicking on "Connect to Marketing Cloud" in Sales cloud, i am getting the following error. I have cross checked the steps, none is missing. Error: Not authorized to use this ...
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1answer
23 views

Formula Field to filter contacts to synchronize in SFMC

We would like to use a formula boolean field to synchronize contacts from Salesforce CRM to SFMC. We know that formula fields are specific and that we should care about its use, because alone it doesn'...
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1answer
43 views

marketing cloud - how to enable user to receive SMS after STOP

We used the STOP keyword to avoid subscribers to receive SMS. Please is there any keyword to re-enable this subscriber to receive it? Thanks
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1answer
22 views

Set up MC Connect before SAP validation?

Does the SAP (Sender Authentication Package) absolutely need to be implemented on the platform before the set up of the connexion between Marketing Cloud and Sales Cloud and the installation on MC ...
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1answer
25 views

How to get list of subscribers whose subscriber status had changed in Salesforce Marketing Cloud?

Use case is to update the subscriber status from SFMC to Sales Cloud.
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1answer
852 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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1answer
365 views

Make Journey Builder Decision Split Based on Sync'd DE

Basic points: • My Journey Has Entry Source from Salesforce Data so the DE is auto-generated. • I created a synced DE from the custom object in SFDC so that after a few days I can check on a field ...
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1answer
27 views

Can you integrate 2 or more SF Users in the same ORG with different MIDs?

If I want to integrate a lot of MIDs from different Enterprise Accounts, can I create more than 1 integrated user in the same SF ORG to be able to integrate this different MIDs? If it not possible, ...
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11 views

Troubled with No Access to the Source Data extension in Salesforce Marketing Cloud? [closed]

I have sync my sf_contacts from salesforce to marketing cloud, In this case the synced sf_contacts name is different than old synced sf_contacts. So, I have Filtered Data Extensions based on the ...
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1answer
614 views

Create Sales Cloud Individual Email Results (IER) from Marketing Cloud API sends

We have an external process that generates an email (still Classic Content, but want to move to Content Builder), extracts the recipients from Salesforce, creates a data extension and sends to it. ...
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1answer
830 views

Marketing Cloud Connect - Connecting to mc.test.exacttarget (test / production support) via Authenticated App

We have an account on mc.test.exacttarget.com (production support / test account). We are working through the install instructions of Marketing Cloud Connect. We have reached the step of supplying ...
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1answer
26 views

Delete Contacts via REST API Using Postman in Marketing Cloud

Trying to setup a way to delete contacts from a synched data extension via REST API. It's from the connector pulled from a CRM object. Connection has been paused, there is no way to delete it directly ...
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12 views

Enabling Shield Platform Encryption in an ORG which is connected to MC BU

Our MC env is already connected using MC connect to a SF org. We're planning to enable Shield Platform Encryption in our org. We would like to know how this will affect our data/journeys in MC: Are ...
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3answers
1k views

Sending welcome email to customer after registering

We have a scenario where we have to send welcome email through marketing cloud whenever a customer registers. whenever customer registers the "registration date" field in salesforce captures the date ...
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10 views

Journey Builder object activity fail to create a record in Salesforce CRM

In our org, we have a parent child BU structure. We are passing tracking details from Child BU to parent BU. After that we are trying to create a custom object record in salesforce CRM using journey ...
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1answer
432 views

What can cause a Journey Builder object activity to fail?

We have two BUs in our Enterprise 2.0 account. One BU is treated as the Parent and the other is treated as a Child. We recently connected the Child BU to a Service Cloud Sandbox account. We have ...
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1answer
25 views

How do I update a subscriber's email address in Marketing Cloud when the corresponding Contact mail is changed?

The case is the following: Contact located in Salesforce Service is added with "XXX@mail.com" mail. Salesforce Service is connected to Marketing Cloud. Note: Subscriber Key is Salesforce ...
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2answers
2k views

Synchronizing Unsubscribe/Subscribe from marketing cloud to salesforce

when we use V2 Connector the email Opt-out checkbox in salesforce is used to unsubscribe and subscribe the subscribers in marketing cloud and in V5 we are having the below scenario we are ...
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3answers
696 views

Email Frequency Capping in Marketing Cloud Connect

I want to do the Frequency Capping to those Emails which are sent/triggered from the Marketing Cloud Connect. I know that we can add the exclusion Script to the Journey Emails, Content Builder Emails,...
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2answers
2k views

[ETMC]OAuth issue when setup MC Connect

Hi I have a OAuth issue when setup MC connect. In MC, I have already connected system API user on connector setup page. When I try to integrate individual user, there is a error message: "There ...
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2answers
112 views

Do I need Multi-org enabled to use SF data entry in journey builder for a Child BU?

We are trying to set up an SF data entry in Journey Builder for a child BU. It works in the parent BU which means it is nothing to do with the connection but not for the Child Bu. We are getting the ...
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0answers
22 views

Trigger Marketing Cloud Transactional SMS from Automated Process Builder or Flow

I'm aware of the Marketing Cloud transactional SMS REST API. But, before I build an integration to the API using Apex, to enable Sales Cloud or Service Cloud to automate the process of sending ...
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2answers
3k views

Subscriber Key Email Address and Salesforce ID

Situation The salesforce marketing cloud connector recommended for a long time to use the email address as subscriber key. With the newest release it is possible to use data streams or data sources ...
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1answer
30 views

Bypassing All Subscribers list

We want to use Salesforce data as entry source in Journey Builder for triggered sends to Sales Cloud records (new consents added). For this purpose, first, we would like to avoid these contacts ...
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1answer
678 views

Journey Builder Error

I created a journey, and contacts were evaluated and accepted to enter into the journey. However, it failed to send email. Result says, " A subscriber error occered invoiking triggered send. There ...
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1answer
37 views

RetrieveSalesforceObjects returns invalid row error

I created a Triggered Send for a Custom Object (CreditFlow__c) in SFDC to be send via MC Connect. Without any personalization the email is sent successfully, but when adding personalization things get ...
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1answer
66 views

Using Salesforce AMPscript functions in Marketing Cloud - Limitations

We haven't found the answer for this in the documentation so perhaps someone here can help us. We would like to know if using Salesforce AMPScript functions such UpdateSingleSalesforceObject counts ...
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0answers
24 views

Is there any way to force a Connector synchronization of an object via SSJS?

I couldn't find anywhere in the API documentation, but is there a way to, via SSJS, force an entity synchronization on an object (Connector)? The issue I'm running into is I created an automation ...
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1answer
19 views

Journey is not recognizing the related object

I have a problem on my journey that uses salesforce data as input. It seems that it is not recognizing the criteria of our related object. At the entrance we are configuring the "rule criterion&...
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2answers
53 views

how to prevent duplicate contacts in salesforce marketing cloud when email is changed?

If salesforce marketing cloud is connected with SFDC. When contacts are pushed from SFDC to SFMC and email is sent to contacts from SFMC, contacts are saved in all subscribers in SFMC. What is some ...
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1answer
25 views

Marketing Cloud interactive email to include a catch-all triggered send upon successful submission

We're rolling out a campaign with an interactive email trial included, inviting customer's who we've identified as having a non-communicating meter (we're a utility provider) the opportunity to submit ...
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1answer
57 views

Pardot and Marketing Cloud Sends running in parralel

We have a use case where we will be using Pardot and Marketing Cloud for email sends simultaneously while we transition off Pardot. Since Subscribers/Contacts can exist in both systems, I would like ...
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21 views

Marketing Cloud Connect Best Practice for Journey Builder use Sync DE or Salesforce event as entry source?

When integrating Marketing Cloud and Sales Cloud using MC Cloud Connect, what's the best practice to use Salesforce Contact data in Journey Builder: Synchronized Data Extension or Salesforce Data ...
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1answer
653 views

Synchronisation of Foreign Key in Mobile Push and Contact Key in Contact Builder

I am implementing Marketing Cloud MobilePush for one of my clients and I need some clarification regarding the data model of Mobile Push system tables and their relation with the populations. The ...
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2answers
36 views

Sending to subscribers that are not in Salesforce SalesCloud

We are currently using Marketing Cloud Connect to connect with SalesCloud, our Subscriber Key being the SalesCloud Contact ID. We sometimes receive lists of email addresses we need to send to that may ...
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1answer
41 views

Abandoned Carts Contact Key

We have Sales Cloud as our database of record and contacts flow through from Sales Cloud to Marketing Cloud. Our contact key is currently the 18 digit contact/lead key from CRM. We have a new use case ...
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1answer
433 views

Synchronised data extensions not coming in journey

i wanted to use the synchronized data extensions in the journey but they are not coming, i have synced the account and contact entities in my mc instant but cannot see them in journey
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2answers
730 views

change Salesforce System USer

I want to change the Salesforce System user in Marketing Cloud. I am using Marketing Cloud Connector for the integration between Sales Cloud and Marketing Cloud. Now i want to update Salesforce System ...
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1answer
29 views

is the Security Token in Salescloud affecting our connection with Marketing Cloud?

For security reasons, we have to reset our security token following this article: https://help.salesforce.com/articleView?id=user_security_token.htm&type=5 Would this affect our connection with ...
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1answer
28 views

Is it possible to avoid synchronizing certain contacts from Salesforce into Marketing Cloud?

Some contacts are not supposed to be reachable by Marketing Cloud. They are created for other, internal purposes, not related to marketing at all. Is it possible to avoid the synchronization of ...
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1answer
21 views

Multiple field in Journey Salesforce Task

Hi I would like to append 2 fields in a description field [as per the screenshot you can only select once a time]. Probably he is changing manually the {{Event}} and adding two fields there where it's ...
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1answer
57 views

MC Connector -Sync Lead and Contact Object using Email as Subscriberkey

Is there any way to define our own Subscriberkey when syncing SF lead and contact object into MC? By default, MC takes the ID field of an object and uses it as Subscriberkey. So let's say I want to ...
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1answer
487 views

Sending emails only to half of data extension list

There are data extensions. I am sending emails by selecting the whole list. But email is being sent to only half or less than half in the list. What could be possible reasons?
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2answers
145 views

Marketing Cloud Connector Error Message After Connecting to Sales CRM

The following actions failed and should be performed manually to complete your marketing cloud configuration. Please refer to help.salesforce.com for instructions. Email Send Scheduled Send Workflow : ...
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1answer
47 views

Populating campaign id field in IndividualEmailResult (during an email send from MC)

When sending emails from MC (via journeys, email studio etc...) we would like to populate the campaign id field in IndividualEmailResult object in SF. An idea suggested was to use the ...
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0answers
22 views

Business Unit Data model in Contact builder

In the my BU I don't having access to DE syncronized, so my Corporate created me filtered and shared DEs in the shared DE folder. How do I build the data model in Contact and set up the different ...
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0answers
22 views

Email Send and IERs not appear in CRM Salesforce

I'm sending an Email from Marketing Cloud within Journey Builder with Salesforce Data Event (Object: Contact; WHO: PersonContactID). I can't view the Email Send from the 'Email Sends' tab within Sales ...

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