Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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1answer
1k views

Clear Data - Synchronized data extension

Is it possible to clear Synchronized data extension? I want to clear all data and resynch as I want to remove some fields from Synchronized data extension.
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1answer
32 views

Customer Marketing Cloud unsubscribe process, do we need to handle complaints, bounces etc

I am building a custom unsubscribe process. We make use of the connector. Everything works fine, but I'm wondering if we need to take care of _Complaints, _Bounces and _Unsubscribes. These are held ...
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1answer
397 views

Contact builder structure for SFSC and SFMC integration and exposing synced data to email studio

My company is moving its db to service cloud and integrating through marketing cloud connect to push data into synchronised tables in SFMC. As far as I know this means the unique contact key and ...
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1answer
41 views

Data Extension Synchronisation of child BU

I have a task of synchronising object from sales cloud to marketing cloud as DE . The problem is that I only want the child business unit object to be synchronised in marketing cloud. I have used ...
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18 views

Journey Builder powered by Automation: Create lead in SFDC doesn't work

I have a Cloud page capturing Lead information from my website. On an hourly automation, I collect the latest enquiries (in the entry DE of Journey) and I create a LEAD in Salesforce, based on Journey ...
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Create an automated / scheduled account summary report for all active MIDS on a qtrly basis [closed]

Purpose - to track and summarize email activity for quarterly metrics reporting for management. Thank you! DJ
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1answer
469 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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1answer
698 views

Marketing Cloud Connect - Connecting to mc.test.exacttarget (test / production support) via Authenticated App

We have an account on mc.test.exacttarget.com (production support / test account). We are working through the install instructions of Marketing Cloud Connect. We have reached the step of supplying ...
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28 views

Tracking From Marketing Cloud to Salesforce stopped working

tracking flow between Marketing Cloud and Salesforce has stopped working for our SF org since December 2019. I do not know what caused it; we currently have a case raised with support but doesn't seem ...
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371 views

Contacts deleted in Sales Cloud are not deleted in Marketing Cloud

We have to be missing something simple, but when we delete a contact in Sales Cloud, shouldn't that contact be automatically removed from Marketing Cloud? We tried a bunch of options including many ...
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3answers
944 views

Sending welcome email to customer after registering

We have a scenario where we have to send welcome email through marketing cloud whenever a customer registers. whenever customer registers the "registration date" field in salesforce captures the date ...
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1answer
53 views

Web service callout failed: Unable to find header type info forsecurityHeader

How to construct a security WSSE header in APEX code to make a SOAP call out? I keep getting this error when trying to execute my request: Web service callout failed: Unable to find header type info ...
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2answers
1k views

[ETMC]OAuth issue when setup MC Connect

Hi I have a OAuth issue when setup MC connect. In MC, I have already connected system API user on connector setup page. When I try to integrate individual user, there is a error message: "There ...
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2answers
165 views

Salesforce Integration - An exception occurred while saving the integration

I'm stuck in the middle of switching from single-org to multi org. In Marketing Cloud Setup > Salesforce Integration, I am getting the following error: An exception occurred while saving the ...
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2answers
1k views

Synchronizing Unsubscribe/Subscribe from marketing cloud to salesforce

when we use V2 Connector the email Opt-out checkbox in salesforce is used to unsubscribe and subscribe the subscribers in marketing cloud and in V5 we are having the below scenario we are ...
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1answer
35 views

Salesforce Send - Report - question on import behaviour?

I have created a Salesforce Send which use a Report in Sales cloud. My report in Sales cloud gets updated weekly! If I use this SalesforceSend in my automation, which is set to run Weekly and send ...
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2answers
3k views

Change Marketing Cloud Subscriber Key

We're moving our usage of Salesforce Marketing Cloud over to a different Salesforce instance. Currently, the subscriber key for each user is their Contact Id, but that obviously won't work once we ...
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2answers
3k views

Subscriber Key Email Address and Salesforce ID

Situation The salesforce marketing cloud connector recommended for a long time to use the email address as subscriber key. With the newest release it is possible to use data streams or data sources ...
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1answer
507 views

Journey Builder Error

I created a journey, and contacts were evaluated and accepted to enter into the journey. However, it failed to send email. Result says, " A subscriber error occered invoiking triggered send. There ...
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36 views

Create new record in Journey Builder gives error that activity contains field mappings to an event which does not exist on canvas

We synced our Marketing Cloud with our Service cloud and today we tried to create a new object through journey builder. However, although our mappings are correct (checked 20 times already) we get ...
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2answers
39 views

ERROR 500 when using UpdateSingleSalesforceObject

I've created a landing page that updates some fields in Salesforce Object 'MktStatus__c'. %%[ var @updateRecord set @sk = '003D000000zm6gXIAQ' set @mct = '03' set @fieldname1 = concat('...
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1answer
20 views

Use CRM field change to act as a trigger for a contact getting into a SFMC journey

I'll appreciate your help, We have already established MC connect to our client's CRM (SF Sales). In the CRM, we have an Object that is connected to a second object. We want that a certain change in ...
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42 views

Activation Failed !! Trigger send in Sales cloud using Marketing Cloud Connect

This seems strange, where in I had activated the same Triggered send and was working fine... The only change I performed was I added a Triggered send data extension in to the definition and added a ...
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42 views

Accessing/storing additional attributes using Salesforce Triggered Sends

I have setup a Triggered Send inside Sales Cloud (using the MC Connector) and have created a Triggered Send Data Extension which records get appended to when they're triggered. I would like to know ...
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1answer
714 views

Link a synchronised data extension in Data Designer

I am currently working in a multicloud project (Service and Marketing) and I will use the Data Stream to stream objects from Service Cloud to Marketing Cloud. I want to know what is the best ...
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0answers
20 views

Some Facebook Leads are not recording into Marketing Cloud Data Extension

We have configured the Lead Capture in marketing cloud org and created the Lead Capture Task and connected it with the Facebook ads page. It is working fine and most of the leads are recording in ...
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420 views

Marketing Cloud - acquire an access token

I am trying to define HTTP Client connection in Dell Boomi to make REST API Calls for Marketing Cloud. I am having issues in configuring Access Token URL & Authorization Token URL in the HTTP ...
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1answer
37 views

How to get unsubscriber data in Service cloud using Marketing Cloud Connect

We are using Salesforce object as the entry criteria for a journey in Marketing Cloud. We need to update a custom field on Service cloud if the email receiver unsubscribes. Whats the best approach to ...
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0answers
64 views

How to Import Salesforce Data to Marketing Cloud using Import Activity?

I'm Trying to Import Salesforce Data to Marketing Cloud using Import Activity. But that's cannot work with marketing cloud. and I've refered following document : https://help.salesforce.com/...
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1answer
413 views

Synchronised data extensions not coming in journey

i wanted to use the synchronized data extensions in the journey but they are not coming, i have synced the account and contact entities in my mc instant but cannot see them in journey
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3answers
625 views

Query All contacts for mass contacts delete

I need to delete 2M Contacts from All contacts. Actually, my colleague synced the Contact object from Salesforce without checking the box "only import contact with email address". I checked it later ...
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1answer
30 views

Getting an error when I am connecting CRM with Marketing Cloud

I am trying to integrate my Salesforce CRM Account with my Salesforce Marketing Account. I am following steps that are given in the Trailhead: Marketing Cloud Connect. https://trailhead.salesforce....
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3answers
3k views

Marketing Cloud Connector permission issue

I recently got an admin access to salesfroce crm and i wanted to test the marketing cloud connector by sending out an email from crm. I clicked on the email send and clicked on new. After some time i ...
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1answer
40 views

error in marketing cloud- connector

i am getting marketing cloud connector error while i am trying to connect salesforce marketing cloud user from the marketing cloud. error displays following messege (An exception occurred while ...
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1answer
315 views

Marketing Cloud Connector - what happens when Salesforce Integration is disconnected?

I am looking at reconfiguring our Marketing Cloud connector. The reason is that I want to use dedicated users (on the Salesforce and MC side) for the connector to improve our ability to track changes ...
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1answer
1k views

Tracking of the sent emails using Marketing Cloud in Salesforce

We did some tests regarding the tracking of the sent email on the sales cloud, but we are not seeing any record in the contact page into the Individual Email Results and the Email Sends sections. I ...
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0answers
53 views

Move filtered data extension into Salesforce data extensions

I have created a filtered data extension (via a filter activity) inside MC, our MC instance has Marketing Cloud connector which creates a "Salesforce Data Extensions" folder. I cannot move my ...
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0answers
31 views

Convert Lead activity issue in JB

Journey ScreenshotOur MC org is integrated with a Sales Cloud org. I have attached Journey screenshots with client name blanked out. I have been trying all sorts of configuration options on the "...
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2answers
453 views

Is it possible to have unsubscribe from parent business unit doesn't affect the child business unit?

Is it possible to change the Parent BU Setting to "Subscribers will be unsubscribed from this business unit only" Because If we have a parent and child Business Unit. If the Subscriber exists in both ...
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1answer
54 views

Email tracking data NOT syncing SalesCloud, for the Email Sent from Journey Builder!

Why the Tracking Data of emails sent from below journey are NOT synced and showed under Individual Email Results? IS THIS SOMETHING TO DO WITH AS I HAVE TAKEN API AS ENTRY SOURCE!! I am aware of the ...
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1answer
453 views

Send marketing cloud email to campaign automatically

I want to send a marketing cloud email from Salesforce on all the campaign whenever they are created with some criteria or meet the criteria whenever a campaign is updated . Is this possible to ...
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1answer
58 views

Can we Integrate Salesforce Sales Cloud data with Social Studio?

I have an account set up with Marketing Cloud Connect. Can I sync Sales cloud and Social studio? - Suppose If I want to track/post on the Facebook account of my Contact/Leads [along with their consent]...
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2answers
42 views

What is the average time taken to populate tracking data in Marketing cloud and “Individual Email Results” in Sales Cloud [duplicate]

I am working on a API triggered journey with a single email send activity. Though the trigger successfully sent the email and also received the email. I am unable to see the trackig data neighter in ...
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1answer
43 views

Marketing Cloud (Connect) Veeva

We want to use Marketing Cloud Connect to connect SFMC with Veeva (2 way connection). Our use case is following: Our consents are already coming to SFMC from our MDM that is already connected to ...
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1answer
44 views

Marketing Cloud - Pass Date/Timestamp to Custom SF Field with Journey Object Activity

I'm hoping to be able to create a custom field in Salesforce, and update that field using the Journey Builder 'Object Activity'. Ideally, at the end of a Journey, the Object Activity would pass a ...
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0answers
32 views

Marketing Cloud Preference center with Sendable Data Extensions

We're trying to rearchitect Marketing Cloud implementation in my organization. In the current set up, we have an external Preference center database (SQL Server). A User updates preferences on an ...
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1answer
3k views

Salesforce Marketing Cloud Architecture

I have tried searching for an SFMC architecture diagram to understand how to links and interacts withe the normal SFDC platform. All I could find is this: Security, Privacy and Architecture of the ...
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2answers
41 views

When I create a Triggered Send I can't active it

Each time I create a Salesforce Triggered Send in Marketing Cloud Connect, I am unable to active it. If I follow the help steps (https://help.salesforce.com/articleView?id=...
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1answer
204 views

How do I inject an Individual into a Marketing Cloud Journey?

I want to inject an 'Individual' from the Sales Cloud Individual Object into a Marketing Cloud Journey. Currently I can only seem to inject Users, Contacts or Leads. Does anybody know how to allow ...
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1answer
1k views

Marketing Cloud - Lead becomes Contact

What happens when a lead becomes a contact inside Marketing Cloud? I read that "All open and closed activities from the leads are attached to the accounts, contacts, and opportunities." in Salesforce. ...