Questions tagged [marketing-cloud-connect]

Marketing Cloud Connect is an integration tool for connecting your Marketing Cloud instance with Salesforce Sales Cloud or Service cloud . It provides a seamless view into contact, lead or campaigns in Salesforce and also allows for users in Salesforce to send emails directly from Sales or Service Cloud.

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31 views

Marketing Cloud (Connect) Veeva

We want to use Marketing Cloud Connect to connect SFMC with Veeva (2 way connection). Our use case is following: Our consents are already coming to SFMC from our MDM that is already connected to ...
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1answer
38 views

Marketing Cloud - Pass Date/Timestamp to Custom SF Field with Journey Object Activity

I'm hoping to be able to create a custom field in Salesforce, and update that field using the Journey Builder 'Object Activity'. Ideally, at the end of a Journey, the Object Activity would pass a ...
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25 views

Marketing Cloud Preference center with Sendable Data Extensions

We're trying to rearchitect Marketing Cloud implementation in my organization. In the current set up, we have an external Preference center database (SQL Server). A User updates preferences on an ...
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1answer
3k views

Salesforce Marketing Cloud Architecture

I have tried searching for an SFMC architecture diagram to understand how to links and interacts withe the normal SFDC platform. All I could find is this: Security, Privacy and Architecture of the ...
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2answers
32 views

When I create a Triggered Send I can't active it

Each time I create a Salesforce Triggered Send in Marketing Cloud Connect, I am unable to active it. If I follow the help steps (https://help.salesforce.com/articleView?id=...
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1answer
180 views

How do I inject an Individual into a Marketing Cloud Journey?

I want to inject an 'Individual' from the Sales Cloud Individual Object into a Marketing Cloud Journey. Currently I can only seem to inject Users, Contacts or Leads. Does anybody know how to allow ...
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1answer
1k views

Marketing Cloud - Lead becomes Contact

What happens when a lead becomes a contact inside Marketing Cloud? I read that "All open and closed activities from the leads are attached to the accounts, contacts, and opportunities." in Salesforce. ...
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1answer
36 views

Why is a Custom Preference Center required for Multi-Org Accounts?

One of my clients has a Multi-Org account and I am trying to explain why they need a custom Preference Center. I checked the documentation: https://help.salesforce.com/articleView?id=...
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1answer
23 views

Merged Records in SFDC CRM (Leads, Contacts, Accounts, etc.) & Impact on Salesforce Data Entry Event in Journey Builder

Does someone know what happens in Journey Builder when records are merged in SFDC CRM for journeys that have Salesforce Data Entry events and entry criteria that are made of a data field update action?...
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1answer
672 views

Marketing Cloud Connect Storage

I am trying to find the storage amount that the Marketing Cloud Connect requires in SFDC. I know it creates 20 objects and I need to know how much space that will require.
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2answers
448 views

How do I check from Journey Builder if a record exists in SFDC?

I have a requirement where in I need to check from Journey Builder if a record exists in SFDC (we have marketing cloud connect in place to connect to SFDC). We have an Automation that checks an FTP ...
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1answer
28 views

Journey entry on Opportunity Contact Role

In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
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1answer
650 views

Link a synchronised data extension in Data Designer

I am currently working in a multicloud project (Service and Marketing) and I will use the Data Stream to stream objects from Service Cloud to Marketing Cloud. I want to know what is the best ...
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1answer
357 views

Individual Email Results Issue (same JobID different BatchID)

we are having a problem with Individual email results. Our aim is to show individual email results in Salesforce after sending emails from a journey configured in Marketing Cloud. We sent several ...
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1answer
26 views

Extracting all contacts from Marketing Cloud Contact Builder

I am looking to clean up the contacts in Contact Builder. There are many records (about 5x the amount) than I am actually using in my Marketing Cloud Email Studio instance (All Subscribers). We ...
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29 views

Connecting Marketing Cloud with another SF org

I am trying to connect a Salesforce org with the Marketing Cloud. I have installed the Marketing Cloud connector managed package but I am not able to find the (Salesforce Marketing Cloud) in the ...
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1answer
802 views

Sending SMS to contacts using MobileConnect inside Salesforce

With the Marketing Cloud Connector in place is it possible to send a SMS message to an individual Salesforce lead/contact from within Salesforce through MobileConnect?
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25 views

error in marketing cloud- connector

i am getting marketing cloud connector error while i am trying to connect salesforce marketing cloud user from the marketing cloud. error displays following messege (An exception occurred while ...
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2answers
63 views

Marketing Cloud Campaigns Vs Sales Cloud Campaigns?

We will have a MC org integrated with a Sales cloud org. There is one simple welcome journey and one newsletter campaign/publication list to begin with. This will be expanded in the future to more ...
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1answer
34 views

Bounced Subscribers, do they translate into Opted Out of Emails in Salesforce?

Hard bounces in Marketing Cloud automatically set Held status in All Subscribers, if we have Marketing Cloud Connector setup, how does this translate into Sales/Service Cloud? Will they appear as ...
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1answer
28 views

How to use Journey Data to personalize Email when using Salesforce Entry Data

I want to create an Email which contains the first name of the person to whom the mail is sent. I am using the journey builder through which I am sending the mails and my entry source is Salesforce ...
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1answer
35 views

Is there any way to pass data extension values to salesforce CRM

I have a Data Extension that stores user details like FirstName,LastName and Email. Is there any way that allows us to pass these values to our Salesforce CRM. Maybe as a record in Contact?
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333 views

Entry event doesn't evaluate contacts from Salesforce

I have set up a SalesforceDataEvent as entry event for a journey, which is now in testing mode. The entry event is set to fire, each time a Contact in Sales Cloud is either created or updated. Even ...
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0answers
26 views

SurveyInvitation object: how to use survey invitation in Journey Builder?

We are trying to use Salesforce Surveys within a Journey builder. We enabled and created a survey through salesforce survey, but we don't get how such survey should be sent via journey builder. We ...
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2answers
50 views

Can we connect a specific Marketing Cloud's BU to a sandbox of service cloud?

I want to use a BU as a test environment by connecting it to a sandbox of service cloud. And perform development and testing activities. Is it possible?
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2answers
69 views

Salesforce Data as Entry Event - System Generated Data Extension is not getting updated

I have a journey that is using Salesforce Data as the entry event. SFMC automatically creates a data extension for that journey and automatically links it in Data Designer in the Sales and Service ...
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1answer
40 views

Using Wait By Attribute with Salesforce Entry Data ignoring time

My client wants to send SMS to campaigns in Salesforce. The send creates a Task, which is later updated in the journey with a status of SMS Delivered or not. A campaign send can be created on a ...
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1answer
46 views

CreateSalesforceObject function not working

I wrote the below code to store the form information directly into the salesforce contact object but it is not working. The cloud page is showing the 500 - Internal server error. %%[VAR @fname,@lname,...
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1answer
349 views

Linking Tracking Data back to Salesforce CRM from non-sync Data Extension

Using the Filtered Data Extension, is there any way to link tracking data from the subscriber with the contactId in order to sync it back to Sales Cloud? We were using Salesforce Data as entry data ...
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24 views

Getting an error when I am connecting CRM with Marketing Cloud

I am trying to integrate my Salesforce CRM Account with my Salesforce Marketing Account. I am following steps that are given in the Trailhead: Marketing Cloud Connect. https://trailhead.salesforce....
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1answer
749 views

Any way to merge subscriber records in Marketing Cloud?

Salesforce and Marketing Cloud are integrated using Connect. However if you haven't noticed, when you merge two Salesforce records, all that happens in Marketing Cloud is that the SF ID that is kept ...
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1answer
23 views

Entry source criteria not working

I have the following criteria on my entry source in a journey: CRITERIA CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received The ...
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1answer
544 views

Salesforce email sends using Reports or campaigns the tracking is not showing Report or campaigns name

I used salesforce Campaigns and Reports from Guided sends in marketing cloud. The email have been sent successfully but when i look under Tracking ->My tracking ->overview summary. It's showing Api ...
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1answer
200 views

Connect Individual Email Results from Marketing Cloud to Campaign in Sales Cloud

this is our situation: We are using Marketing Cloud as a tool to send out emails to customers. Sales Cloud is being used to store the customer data and perform all the reporting etc. We are now ...
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0answers
36 views

lead object synchronization issue in marketing cloud

I have done all the steps needed to synchronize salesforce sales cloud objects to the marketing cloud and i can synchronize all the objects except lead. when I try to sync lead the cogwheel just keeps ...
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60 views

Attach PDF File in an Email

I need to attach a PDF file in an Email in Salesforce marketing cloud. i use the function AttachFile() and i use an LINK of that PDF: %%[ var @fileName, @fileAlias set @fileName = "https://UAT2.cs88....
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2answers
50 views

Email tracking is not synchronizing to Salescloud

I sent an email to a filtered Data Extension that contains a PersonAccount (the PersonContactID is related to the subscriberkey) but I don't see that email tracking in the profile of this Account in ...
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1answer
22 views

Aggregate Level Tracking in Salescloud

I configured the Marketing Cloud Connector enabling all the tracking info to be synchronized to Salescloud (see picture below) but, after sending some emails, I don't see where in Salescloud I can ...
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20 views

Connection issue with distributed marketing cloud and Marketing cloud

We have installed the Distributed marketing cloud manage package inside salesforce org and assigned necessary permission set to the user. Now from the distributed marketing Admin tab, We have to ...
3
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1answer
37 views

Multiple CRM (Sales Cloud/Service Cloud) to Marketing Cloud BUs

With multi-org I know it's possible to connect: Multiple business units connected to multiple orgs. Multiple business units connected to a single org. If I have 5 Sales Cloud orgs, would the ...
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2answers
50 views

Storing data from cloud page to salesforce using Rest API [closed]

We want to fetch the data from the cloud page and instead of storing that in a data extension we want to store that in salesforce but we don't want to use marketing cloud connect. Is it possible to do ...
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2answers
3k views

AMPscript Lookup function

%%[ VAR @EventType, @DateTime, @Address SET @EventType = Lookup("CampaignMember_Contact_Builder", "Event_Type__c", "ContactId", _subscriberkey) SET @DateTime = Lookup("CampaignMember_Contact_Builder", ...
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1answer
997 views

Clear Data - Synchronized data extension

Is it possible to clear Synchronized data extension? I want to clear all data and resynch as I want to remove some fields from Synchronized data extension.
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1answer
378 views

Create Sales Cloud Individual Email Results (IER) from Marketing Cloud API sends

We have an external process that generates an email (still Classic Content, but want to move to Content Builder), extracts the recipients from Salesforce, creates a data extension and sends to it. ...
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1answer
42 views

What does the SMS Sends object in the MC Connector do?

I have Marketing Cloud connector setup in our Service Cloud org. I have sent SMS messages via Journeys and using Data Extension lists in MC but have noticed none of my accounts show any records in the ...
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1answer
759 views

Marketing cloud connector opt out field

We have a Synchronized Account object in our Marketing Clou and query relevant data to a Salesforce Data Extension but as soon as we send to this DE and a user unsubscribes no changes are ssen in ...
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1answer
46 views

Pass line break to Long Text Field from Journey Builder

I have a Journey in Marketing Cloud that is creating records in an object in the Sales & Service Cloud from data stored in an SFMC Data Extension. That object has a long text field that I ...
2
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1answer
368 views

Contact builder structure for SFSC and SFMC integration and exposing synced data to email studio

My company is moving its db to service cloud and integrating through marketing cloud connect to push data into synchronised tables in SFMC. As far as I know this means the unique contact key and ...
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1answer
388 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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0answers
33 views

Switching to a multi business account

We are in a tricky situation with a customer regarding his initial Marketing Cloud license setup. The customer already has Salesforce CRM and is now planning to introduce Marketing Cloud. For the ...