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Questions tagged [liveagent]

Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.

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181 views

live agent querying existing case fields

After agent accepts the chat for existing case, querying existing case from customized prechat form, can i check whether first response (SLA) of the case is completed or not ? if yes, how can i check ?...
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297 views

Embedding chat on other sites, $A.util methods are undefined

I am trying to embed Live Agent chat on one of the intranet websites in our organization. I am getting the following error when I click on "Click to Chat". SCRIPT5007: Unable to get property 'isEmpty'...
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414 views

Salesforce Live agent custom message display

How can i display a message to the user when an agent is away in Salesforce Live Agent chat.Where do i need to configure the message?Currently when an agent is away and the user clicks on the chat ...
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1answer
1k views

How to check live agent availability from apex?

I've been using JavaScript to check live agents availability for a while now and it was working fine until a recent change of requirements. This is what I currently do: if (!window._laq) { window....
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1answer
379 views

Prechat JScripts creating Duplicate contacts in the Snap-In Rollout

Currently roll-out Snap-Ins Yesterday (used below Prechat JScripts). Found that they are creating duplicate Contacts everytime customer log a chat. This is creating huge problem linking the contacts ...
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1answer
23 views

Non javascript link to Live Chat

We have a requirement to emebed a link to Live Chat within an article. The article cannot contain Javascript. I'm pretty sure this can't be done, but just throwing this out to see if anyone has ever ...
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1answer
589 views

How to manage Live Agent Chat Session at visiter End?

I Configure Chat Button in Live Agent(SelesForce). That Chat button integrated with all pages in my website. Problem Now, When I Reload my page or go to next page new chat session will be created ...
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1answer
428 views

Request is not a valid ChasitorInit

I am facing an issue trying to establish the chat with chasitorinit api. It always comes back as "Request is not a valid ChasitorInit" (400-Bad Request).I am able to retrieve the SeesionId without any ...
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31 views

Service - Live Agent

Somedoy knows how Live Agent manage the information the information getted from customer?? I can see some problems based on storage this information. How can use Live Agen without this problem?
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1answer
461 views

Issues with the Live Agent Queue

I'm attempting to use the chat queue position as noted below, but all I'm getting is the text in testing, even when all agents are at capacity. I imagine it's something simple, but any help would be ...
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34 views

How do I search contacts using email address rather than name?

During live chat our customers can talk to CS agents without logging in, hence we cannot capture customer information using pre-chat form. Now the problem is we cannot search the customers using their ...
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1answer
135 views

Live Agent- Translation

I have developed a pre-chat form with French as its language. I could translate everything except for the attached image. Can someone please help me understand what I need to do to translate this ...
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249 views

How do I remove [New Lead] from the Live Agent Chat Transcript information?

When a user opens my live agent chat, the Agent receives this Live Agent Chat user information form that contains their webpage/browser information as well as the Contact information. I can't seem to ...
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1answer
255 views

How do i show pushtime out on omni channel widget

My routing configuration has a push time out of 60 seconds.I want to achieve the below things i want to show a timer that runs down from 60 seconds to 0 in the omni channel widget just to indicate my ...
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1k views

No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'null' is therefore not allowed access for Liveagent -Snap In

I am trying to implement the SnapIn part for the Liveagent console so that, I can provide chat option on my website to chat with agents using the console. For now, it's a public force.com site on ...
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1answer
64 views

Animate the call to action

When initiating the Live Agent CTA I'm calling liveagent.showWhenOnline(id, onlineButton); This will show the onlineButton. At this point I need to animate the onlineButton, is there a way of doing ...
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1answer
817 views

Omni-Channel Beta: Pop Case using Pre-Chat form

Currently we have a Pre-Chat form that was working with just live agent but is not longer working when we enable omni-channel. The Pre-Chat form lookup up an Account, Product, and then associated the ...
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1answer
387 views

Transferring ownership of a case with live agent

My questions is the following: I am implementing live agent, and when an agent accepts a chat a case will be created. During the chat if the agent transfers the chat to another agent, the case will ...
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71 views

How to accept chat if acceptChat() method isn't supported with Omni-Channel in API version 38

I need to use this accept function sforce.console.chat.acceptChat(chatKey:String, (optional)callback:Function) in API version 38.0 - but in documentation it says that acceptChat() isn't supported ...
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1answer
74 views

Unable to align time stamps in custom chat template

Looks like Salesforce renders these differently in standard implementation, therefore my CSS class is not able to align operator and client timestamps to each side. Have a look at screenshots.
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1answer
95 views

Private Messages between Agent and supervisor

In live agent set up we have an option for private messages between Supervisor and Agent which means if an agent raised a flag to supervisor then supervisor reacts to that an he messages to Agent,if ...
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1answer
37 views

Fetching Case history into agent console in service cloud live agent

I am learning service cloud live agent. When a customer chats with an agent, if the customer's case is already added, then the agent is able to view the case history in service cloud console. How is ...
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1answer
171 views

Live Agent Custom Chat Issue error Interact is down for maintenance Sorry for the inconvenience

I am getting the above error when my user tries to start a chat and fills up the pre-chat form page. Now, when the user navigates from pre chat to custom chat page to start the chat error occurs. In ...
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133 views

LiveAgent create a case and show it in EDIT mode, where the agent can go add more information

I have the read documentation multiple times, I am able to create the Case with the information from prechat form, show the created Case, but I want the Case to be shown in EDIT mode where in agent ...
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1answer
847 views

Is there any way get the customer chat window in the same window. rather it open in different window .like i want like live agent popup

I want customer chat in the same window rather it open in new window .I don't want to open in separate window it will happen in same window . like popup chat window
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255 views

Live agent not connecting VF page.?

I am unable to connect.When i click on chat..It just stays on the page .. "Please hold while we connect you to an agent." and no window is popped up in Console. Please help its really very urgent for ...
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1answer
364 views

Can we render post chat survey form to user(Agent) once chat window is closed instead of Customer?

I have a requirement on salesforce live agent that instead of showing post chat survey form to customer, we need to display the form to agent and agent will complete the survey. Please guide me ...
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1answer
56 views

How to include Live Chat in more than one places on site.com page?

I want to include Live Chat in more than one places on my site.com page, for example, header, footer, navigation, etc. But I found out that if we put the same code in more than one places on the same ...
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1answer
306 views

Automated Chat Animation

I am using Auto Chat invite on one of our company pages and the invite gets triggered again after "x" number of seconds of customer rejecting the invite. Is this because i have selected " Allow ...
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1answer
102 views

CipherCloud and Live Agent Compatiable

Our organization is currently using Cipher Cloud for encryption. We're looking at implementing Live Agent for our call center. I'm wondering if anyone has any experience with using these two ...
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2k views

I want live agent user name on the custom chat window

I have created the custom chat page and i want the live agent user name to appear on custom chat window.I am using live agent session object to get live agent user name but i am getting the following ...
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1answer
1k views

Live Agent - Custom Pre-Chat From

I have created a Visualforce page with below details and have it linked on Chat Buttons & Invitations as custom Pre-Chat Form and Site for Resources. However when I click on the chat button it ...
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1answer
776 views

How to close iframe using 'end chat' button?

I have placed the Live Chat into an iFrame and the chat functionality works. Unfortunately, when I click the 'cancel chat' button, the chat ends, but the iFrame is still visible. Is there a way to ...
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1answer
316 views

How can I use OAUTH on Salesforce Live Agent REST API

We want to use OAUTH - userid/password flow to access salesforce live agent rest API. We have implemented this for other rest api provided by salesforce. However the live agent rest api are wide open ...
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1answer
826 views

How can I get the messages that was sent by agent using Live Agent API?

I am getting error 503 for Live Agent APIs. How can I get the messages that was sent by agent using Live Agent API? HttpResponse res = new HttpResponse(); Map<String,String> mapHeader = new Map&...

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