Questions tagged [liveagent]

Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.

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303 views

Getting java.net.UnknownHostException: d.lb2-a1-gc4.salesforceliveagent.com for Salesforce Live Agent API endpoint

Here is the stacktrace for the Rest request error: org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://d.lb2-a1-gc4.salesforceliveagent.comm/chat/rest/...
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254 views

How can we change the header text and its color for the Salesforce Einstein chatbot?

The Einstein Chatbot header has default greeting text as "Hello Guest! An agent is on the way. And this text on header is white in color. I want to change it into a different color, probably ...
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25 views

Salesforce Chat Transcript Tab crash

I am new the the whole salesforce chat and its setup. I have an agent using Salesforce Chat and the Chat Transcript Tab seems to be crashing intermittently with this error: Uncaught Action failed: ...
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Live Agent - Showing Case / Contact on accepting case

<input type="hidden" name="liveagent.prechat.findorcreate.map.doFind:Contact" value="Id,true"/> <input type="hidden" name="liveagent.prechat....
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1answer
205 views

New Lightning component with custom 'Send to chat' button

we have a basic lightning component that is generating a link, we would like to add a new button to send directly this content to the standard chat component, without agent interaction. Something like ...
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119 views

Add Images to a Live Agent that is embedded in an external Website

I am trying to add images to a live agent deployment that is embedded in an External Website. The images are stored in Static Resource and I have set the Cache-Control as Public. If I put the live ...
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644 views

Get Pre chat data in Einstein Bots

I have a bot deployed using Embedded Service. I'm following Einstein Bots Developer Cookbook. In my PreChat form, I'm getting customer Name, which I want to use while greeting. I have added below ...
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78 views

Is it possible to alert someone when no Agents are logged into Live Chat?

Is it possible to alert someone when no Agents are logged into Live Chat? perhaps during business hours? I found this idea: Live Agent configuration/triggers to send email alert if no agent is online ...
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How to add custom object fields in a pre chat form

I have to display fields from a custom object in a Pre-chat form. The pre chat form currently allows the fields from standard objects (Case, Lead, Contact). If we design a VF page to display the ...
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208 views

How to send auto greeting custom message in salesforce live chat for omni channel

Below is my custom code for live chat which is working good but I need to implement an auto greeting message to the customer which should include salutation last name. (EX. Hi MR Pal how may I help ...
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412 views

Embedded Chat - Custom Minimized Component

I'm implementing a custom Minimized LWC component for my snap-in chat, but when the page loads, it always loads the standard UI. My custom UI loads, but not until I first initialize it on the page. ...
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542 views

Integrating liveagent chat into a react/webapp

I'm trying to implement a liveagent chat instance that's triggered from within a (React) web app. I've got the deployment script in my HTML 'https://c.la1-c1-fra.salesforceliveagent.com/content/g/js/...
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408 views

Live agent (Chat) error in script on external website

Implementing live agent embedded service code snippet and when testing through google tag manager we inject the HTML portion for the embedded service snippet through the following javascript code: ...
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How can i alter live agent to show previous chats to the end user if they are the same contact?

How can we shows past chats to the end user in live agent? I observed that past chats are available to the agent but how can I make it visible to the end user? Is there a way to make live agent work ...
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34 views

Live Agent Chat - How Do You Append A Value From The Prechat Form To A Chat Conversation?

I currently have a textarea on my prechat form that looks like: <textarea name='liveagent.prechat:CaseSubject' class="form-control-desc" id='subject' cols="75" rows="3" maxlength="255" size="250" ...
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50 views

Android Live Chat pre-chat field form screen shows duplicate views when exiting

I recently implemented the Live Chat UI from the Android SDK, and have encountered an issue where it appears that when showing the screen for pre-chat fields to the live chat, upon exiting the pre-...
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135 views

Live Chat Time-out

How to configure a chat timeout message for the customer if he/she didnot reply in a given timeframe.Also how to set that timeframe on the customer end?
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67 views

Liveagent Stateless Chat - Persistent Chat

Does anyone implemented a custom visualforce chat and was able to make it persistent? chat not disconnecting on page navigate/refresh?
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142 views

How to retrieve custom field from User object using liveagent.chasitor.getDetails()

I have a VF page for my LiveAgent chat application. I am using the below JS code to retrieve UserId of the current user without querying. try { var agentDetails = liveagent.chasitor.getDetails()...
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155 views

Live Chat SDK - How to disable minimize chat button for Android?

For iOS, I was setup SCSChatConfiguration for disabme minimize button. [allowMinimization] (http://forcedotcom.github.io/ServiceSDK-iOS/releases/api/224.0/Classes/SCSChatConfiguration.html) Android ...
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1answer
77 views

Scheduling a live agent/web chat agent in Salesforce Web Chat

We have configured web chat in salesforce. Currently, the end-users can chat with the agents only if the agent is available, and there is no option for them the schedule an appointment with the live ...
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1answer
456 views

Record is not getting created from Pre-Chat form

Pre-Chat form has a feature that tries to match the information entered, with existing records. If no match found, a record will be created and Chat transcript is associated with that record. For ...
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1answer
17 views

How can we provide the access for running chat ie Chat supervisior in live agent [closed]

while agent and user are chatting in live agent ,another user should access and see the chat,we have configured the live agent and we need a user to access the running chat
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299 views

What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?

What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities? Is there a way to create a custom help button that initiates an embedded service chat session? I ...
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170 views

Can Embedded Service Chats be copied and pasted into HTML similar to chat button and deployment code from Live Agent

Currently, we have a Live Agent implementation that uses chat button code and deployment code which is pasted into the Html of our pages. We are thinking of moving the current code functionality into ...
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1answer
204 views

Live Chat working in Lightning Service Console but not in Classic Service Console

I have set up Live Chat buttons with Omni-Channel Queues for routing. A custom visualforce page was created to handle routing using buttons, this is working fine. I should mention I am using the code ...
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304 views

How to support Chat in multiple languages: one deployment multiple button ids?

Goal: We want to display the same chat deployment on all different language locales in a community page, and then dynamically set the chat deployment button id based on the language. Ideas: We know ...
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937 views

Live Chat button not showing agent status

I have a standard Live Chat setup, but for whatever reason the button does not show the agent status. It keep showing that agents are offline. This is what I have done so far: My user has the "Chat ...
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1answer
795 views

Einstein Bot - Queuing enabled on button level but “Transfer to Agent” dialog is giving NO AGENT available message

My use case is: Omni Channel Queue based routing enabled. Presence Configuration capacity:1 Bot enabled and configured Snap-in deployment in use Chat Button level "Enable Queue" is checked and "...
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1answer
245 views

Salesforce Community - Main page displays “Try reloading the page or try again later” prompt on page load. What causes this?

In our primary sandbox environment we had an issue with the main Community page. Whenever the page was loaded in the browser, a prompt would appear reading "Try reloading the page or try again later". ...
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1answer
405 views

How to store the pre chat form details in the chat transcript

I just need some help in live agent chat, I have to store the pre-chat form records in the chat transcript object. For now, the record is creating in the contact object but fetch the record details in ...
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15 views

Disable live chat option if all agent's capacity is full [duplicate]

I have a requirement to disable live chat button when all agent's capacity is full. But I could't find any possible solution for this. Any help you can give will be highly appreciated. Thank You
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114 views

Disable live chat option if agents are not online

I need to disable the live chat option when all agents are offline. I used liveagent.showWhenOnline and liveagent.showWhenOffline methods in the controller. liveagent.showWhenOnline('button_id', ...
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39 views

Salesforce Chat - Direct-to-Agent

any one knows why when using direct-to-agent using deployment api it doesn't launched the custom chat page? it always launch the standard chat window with plain design. I'm launching it using the ...
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1answer
458 views

Masking sensitive content in a Chat Transcript

During a live Salesforce Chat session we want to allow agents to view anything that is typed by a visitor. However to remain compliant we don't want certain sensitive content to be viewable or ...
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1answer
46 views

Unable to fill Date/Time field via Live Agent REST API

I have implemented an application that connects to SF Live Agent via it's REST API (https://developer.salesforce.com/docs/atlas.en-us.live_agent_rest.meta/live_agent_rest/) In order to initialize a ...
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102 views

LiveAgent Chat + Lightning Out throws “$Lightning.use() already invoked with application”

When attempting to embed LiveAgent Chat on a public facing page that also contains a lightning out packaged aura/LWC, lightning.out.js throws $Lightning.use() already invoked with application: c:...
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26 views

VF Page unable to show Custom Setting Value when accessed from Live Chat

I have fetched certain data from Custom settings and used them in a VF Page.When the vf page is previewed it shows the values in the picklist of vf but when the vf is opened from Live Chat.It shows ...
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243 views

Salesforce Liveagent retrieve and display chat history on chat window

I've implemented a custom chat window using visualforce due to requirements not available out of the box, it works quite well but the next challenge is to display the chat history when the customer ...
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0answers
394 views

Content Security Policy in Embedded Service's Post-chat VF page

Hi Salesforce community! I have set up an embedded service with a Post-chat page, which is overriden by a simple Visualforce page. The VF page code is very simple: <apex:page showHeader="false"&...
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26 views

How to disable “text-transform: capitalization” for embedded service chat button label on community?

Does anybody know how to disable "text-transform: capitalization" for embedded service chat button label on community?
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51 views

Mobile Live Chat Agent update prechat fields doesn't work

I couldn't update a value for the new custom prechat fields. I am using Mobile chat-ui SDK to send a a new custom fields in Contact Entity. This custom field shows in CLT dashboard but didn't get the ...
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93 views

Set up Live Agent on hybrid (Angular/Ionic) app

I've been reading about implementing Live Agent into Angular/Ionic app and the documentation only provides information for iOS and Android native apps. I also tried standard method we already ...
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216 views

Unable to setup Einstein Bot in my enterprise edition

I have a enterprise edition with required licences for Einstein bots but I can't see the "Einstein bots" in the setup. In the documentation, it says I need the "Service Cloud" license and the "Chat ...
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198 views

Lack of CaseId on LiveChatTranscript

TL;DR: For some LiveChatTranscript records, CaseId is empty although standard Salesforce functionality is used and Case is created before Chat is ended. Although this problem was already mentioned ...
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0answers
589 views

Einstein Bot not able to transfer chat to No Agent flow

As per the new release of Salesforce Winter ’20 for einstein bot in the service cloud Reference: link We have the new feature enabled which is based on the agent's availability i.e. when the user ...
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1answer
199 views

Agent Chat : Chat pop-up window if user is idle for xx seconds on the page

In the agent chat(live chat) in salesforce can we show the notification popup when the user is ideal for xx seconds on the community page. Like salesforce live chat window popup show on the login page
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130 views

Snap-ins to create Person Account instead of contact

I want to use snap-ins but as a chat service. But instead of creating a contact, I want to create and find a Person Account based on the PersonEmail field. Is this something possible? I have tried ...
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2answers
747 views

Omni channel for sales cloud

I have tried the omni channel for chatting on the service cloud. Can we use the omni channel for chatting on the Sales cloud? If yes, then how to configure it? Also, what is the cost for using the ...
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1answer
198 views

Is there any way to get the number of pending chat request on omni channel?

I have a requirement to get the number of pending chat request in the omni channel. I have set the presence configuration capacity to 5 so that an agent can have only 5 chat requests. if a case is ...

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