Questions tagged [liveagent]
Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The information collected during the chat can then be saved into your Salesforce instance and reported on.
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How to setup pre-chat form in HTML to embed in customer website?
I am setting up a Live Agent for my customer and I am very new to Salesforce. I able to setup a chat button upon clicking it will launch chat window.
Now I wanted to have pre-chat window, I search ...
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Is it possible to upsert Prechat data in a custom Lightning Snap-in?
Here are some related links:
Custom Pre-Chat Component Sample Using Aura
Custom Pre-Chat Component Sample Using JavaScript
Find and Create Records Pre-Chat API Code Sample
Based on link 3, it seems ...
- 150k
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Live Agent, What is the correct syntax to create a case from the pre-chat form?
I am trying to create a case once the visitor submits the pre-chat form but is not working, the record is not created. I managed to get it working using the deployment API but not from the pre-chat ...
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Live Agent- Pre-Chat
I am not able to create/find record using the Pre-Chat Api tags...Any help you guys can give will be appreciated. Here is a snippet of the code:
<apex:outputPanel id="prechatFormPanel">
<...
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Live Agent Supervisor alert
Our requirement is to provide an alert message for Supervisors in Live Agent when agent is not responding to a customer for specific period of time. Is there any standard or customized way to this ?
...
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7
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1
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652
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Chat persistence in Live Agent
The Live Agent code is hosted in a specific page of the website. When the user goes/navigates to other page or refreshes the page, all the chat data is lost. The chat window shows "Start Chat" button. ...
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first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception: []
Following insert statement on PendingServiceRouting object is failing with this error : System.DmlException: Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, field ...
- 1,357
6
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0
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Lack of CaseId on LiveChatTranscript
TL;DR: For some LiveChatTranscript records, CaseId is empty although standard Salesforce functionality is used and Case is created before Chat is ended.
Although this problem was already mentioned ...
- 456
5
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1
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Quick Text functionality
I am trying to set up the Quick Text, this feature goes along with the Live Agent but in order to get we need to get the "new" Developer Edition version as of 14 June 2012.
My issue is that I have ...
5
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1
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Possible to determine Liveagent API endpoint host programmatically?
When you create a Liveagent Deployment in the UI, you are presented with a script snippet to paste into the page where you will deploy Liveagent; the first line includes a reference to the liveagent ...
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Locker Service for Communities blocks any attempts to include Salesforce Live Agent. Is this a bug?
I am leaning on my friends at Salesforce Stack for a very important
question that I have spent a great deal of time on over the past few
weeks. Warning: This is a long one, please grab yourself a ...
- 3,554
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Is it possible to configure a fall back queue (button) in Live Agent (Native)?
I have going through the documentation and can't find any clear information on setting up a fa ll back queue.
Example: In a French support page, if no French agents are available to chat and English ...
- 8,001
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votes
1
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Live agent chat in bottom corner of page, not popup
We're implementing a Salesforce LiveAgent chat for a customer, and they want the chat to appear in the bottom right corner of the page, in a layer, not a popup. My question is: is this even possible ...
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Live Agent: bug with <liveAgent:clientChatQueuePosition />?
Has anyone got <liveAgent:clientChatQueuePosition /> to work correctly with Live Agent in a custom chat page? I was trying to do this, and I could not get it to show the queue position. After ...
- 2,767
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0
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Passing a variable to lightning component through snapin chat
I have a snapin chat component embedded on our custom application (not salesforce or a community). I'm trying to allow a parameter to pass through to my lightning component for use in the prechat ...
- 1,854
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How to use the preChatinit method from the Live Agent API?
I am trying to get the details passed from the deployment API into the pre-chat form so that I can store some of them on fields in the record that gets automatically created. The problem is that I don'...
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Is there any timeout for Liveagent Chat Requests when using Choice routing?
Per the docs, a Liveagent Chat button/link can be configured to route chat requests to agents using one of three methods: Choice, Least Active, and Most Available. Least Active and Most Available ...
- 11.9k
5
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liveagent.startChatWithWindow with userId ignore 'Custom Chat Page' and open default chat
When liveagent chat is started by liveagent.startChatWithWindow without specifying userId - Custom Chat Page is used (ok), but when userId is specified - Custom Chat Page is ignored and default chat ...
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3
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Debug Live Agent
We are developing a custom prechat page for Live Agent. It is working exactly how we think it should, with one major exception: it is NOT creating a Case when the chat is accepted. My question is ...
- 2,767
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Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?
I would like to create two buttons on Snap-ins pre-chat form to route customer to different support departments.
According to documentation we can control the agent routing with embedded_svc.settings....
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Automatically associate chat transcript to case and account
We're using the service cloud console and live agent chat. We have chosen not to automatically create a new case for every inbound chat request (So Deployment API and pre-chat API are probably not in ...
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Is it possible to create the SkillUser object from apex
We are using Live Agents for a service implementation, but due to implementation decisions made, cant use Profiles to assign Skills for the Live Agents, and need to assign individual users to their ...
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Preventing multiple LiveAgent chat windows from being opened
I've been looking through the Live Agent Developer's Guide without much success in trying to determine if there is a way to determine if a visitor is currently engaged in a Live Agent chat, and if so ...
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Affinity token missing from SessionId call
I've recently tried using the Live Agent Rest API and I am unable to even establish a session. I'm following the official online documentation, and according to it when I do the initial SessionId call,...
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Any way to get the current wait time in a chat queue?
I have been reading all the documentation and have yet to really find an answer to this question:
Is there any way to get the current wait time in a live agent chat queue? From what I was reading ...
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2
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Embedded Service Chat component in community - using "Snippet Settings File" javascript to override pre-chat file is not working
I am using chat (what was called live agent) and I am using the client side inside a Salesforce community - As explained here.
I am doing that with the Embedded Service Chat component in the ...
- 5,025
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1
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400 Request is not a valid ChasitorInit - live agent rest api
Hi i'm trying to reach this endpoint with live agent rest api
https://d.la1-c1-frf.salesforceliveagent.com/chat/rest/Chasitor/ChasitorInit
Then got 400 Request is not a valid ChasitorInit
Here is my ...
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Is there any way to get access to Live Agent status?
The LiveAgent Supervisor Tab makes has access to a streaming API that updates as agents come on and offline. However, I haven't been able to find any documented APIs that allow for this.
I'm working ...
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What is the Integration Toolkit use case? Can I use it to watch for Live Agent chat events like Chat End?
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/
I am confused about the usecase of this.
Can I use this on the page to invoke some functions on parent end to ...
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Live Agent Case creation from Pre Chat
I try to create a case as soon as I accept the chat. The case record type should be picked from the guest user profile which I mentioned only one, but in console the case gets created with the default ...
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LiveAgent.startChat(): wrong redirecting
<apex:page docType="html-5.0" showHeader="false" cache="true" >
<head> Redirecting to the Liveagent chat Page </head>
<div id="liveagent_invite_button_5732500000XXXXX" style='...
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CaseId is not associated to LiveChatTranscript record as expected
I'm using the Live Agent Deployment API to trigger the live chat flow, before initialize the chat window we also run saveToTranscript to associate a Case to LiveChatTranscript by filling the case id, ...
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Contact and Case records created from Pre-chat form(Snap-in) are not attached to Live Chat transcript record
I am using snap-in chat feature released couple of releases ago.
Unlike the old Live Agent, Snap-in lets admin customize what information to be collected from the pre-chat form and what records to be ...
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349
views
Custom time-dependent greeting on User does not show correctly when used with Live Agent
We have a custom formula on User that's like this:
IF(HOUR(TIMEVALUE(NOW())) < 18, "Good morning", "Good evening")
This evaluates correctly on the User object. When we ...
- 1,932
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Create Pre Chat Records using Live Agent Mobile SDK
I'm trying to implement a native Android app using the Live Agent Android SDK, however I was unable to find how to create records using the API provided in the SDK.
I want to implement something ...
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2
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adding live agent user photo on chat window
I want to have the photo of the live agent who has accepted to chat .His photo should appear on the chat window of visitor.
I tried using "Chat Window Branding Image", i think its good for displaying ...
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Live Agent for Service Cloud Console Problems
We have rolled out Live Agent for Service Cloud Console and are having some intermittent problems.
Sometimes we will get an "insufficient privileges" error upon accepting a chat. Other times a chat ...
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Live agent disconnection of a chat
3 weeks ago I deployed Live agent in a Salesforce org.
Since then, everyday, all day long, there are about 5 agents in the console waiting for someone's chat contact. Recently, we have been starting ...
4
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Implementing a pre-chat form with Live Agent and Community Builder
Is there any documentation (or any standard way) to create a pre-chat form for Live Agent if we are using the Napili template in Community Builder?
I was able to get the pre-chat button working ...
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add dynamic values in liveagent.addCustomDetail('name',name)..?
I want pass some custom details filled on html page to pre chat form by live agent
addCustomDetails method. This should be written before iveagent.init method otherwise it gives error:
Uncaught Error: ...
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How to determine Omni-Channel Agent Status in APEX?
Is there a reliable way to get an Agent's current Omni-Channel presence status using APEX?
The UserServicePresence table records some status changes, but notably offline is not a status change that ...
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LiveAgent Availability Check?
I'm trying to check availability for a LiveAgent deployment/button. Which seems to be quite undocumented.
I can GET /rest/System/MultiNoun.jsonp?nouns=Settings&Settings.prefix=Visitor&...
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Logging into OmniChannel does not login to LiveAgent
I am wondering how the connection between omni channel and liveagent happens. We are starting with omni, then launching LiveAgent next. When I enabled omni the Presence Configurations were made using ...
- 1,092
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Live Agent Geo-location feature
Has anyone implemented a way to prevent users from initiating a chat if a visitor is coming from a country where customer has no presence using geo-location within live agent. Are their any best ...
- 31
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Wait until liveagent.init() finishes
It looks like the init() function is asynchronous - is there any way to know when it finishes? Something like jQuery complete? For example
.getJSON('/blah', function(data) {
/* Invoked when request ...
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Link a new Live Agent Chat to an Existing Case
I have a page where I know the Id of the case I want create a new chat session about. The desired goal is to have the case open for the agent and link the transcript to the existing case. I'm trying ...
- 25k
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Way to open Pre-chat form window in the centre of the parent browser screen
when the Agents are online and visitor clicks to engage an agent. If pre-chat form is configured, then it has the tendency to launch on top-left corner of the browser window.
I am trying to explore ...
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Live Chat error message "Session required but was invalid or not found"
I'm trying to develop an apex function to connect my Org with live agent based on Salesforce official guide.
Apex function connect with live agent got 2 main step as following:
Create a Live Agent ...
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2
answers
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Liveagent: Possible to use Custom Chat Window without creating a Force.com Site?
From the Chat Button edit screen (Setup->Customize->Live Agent->Chat Buttons & Invitations):
Note that "Custom Chat Page" does not have an input box. If I set up a Force.com Site, I get the ...
- 11.9k
3
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Package a custom field on LiveChatTranscript object using 2gp
We are creating an AppExchange application where we need to package a custom field on the LiveChatTranscript object.
While creating a 2GP package, we are getting an error:
LiveChatTranscript....
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