Questions tagged [lightning-knowledge]

Use for questions related to deciding between or migrating from Salesforce Classic Knowledge to Salesforce Lightning Knowledge

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7 views

Configure knowledge in Salesforce Communities

Is there any way to enable/display chatter (private group) in the Salesforce community? Also is there any OOB configuration to bring knowledge record type as titles in the Community home page
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1answer
43 views

Enable Multiple Languages via knowledgeSettings in Scratch Org Definition File

I'm creating a scratch org definition file (project-scratch-def.json) in order to create an Unlocked Package that will interact with Salesforce Knowledge. I'm currently stuck when I try to add a ...
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1answer
36 views

Articles not displaying in Lightning Community

We are developing a Lightning Community which will be used only by authenticated users. We have also set up a knowledge base and have done all the steps in adding the knowledge articles to topics/data ...
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10 views

Knowledge: Get the list of article ID associated with a record type or get the record type from an article ID?

I have gotten the record type following the step in this questions Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API? Is there any method by which I can get all the knowledge ...
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1answer
44 views

Where does like & dislikes stores when we give knowledge article feedback

When we open any knowledge article in community then at the bottom we have an option like Was this article helpful? So when we click on like or dislike then on which object that count stores. I want ...
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1answer
38 views

Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API?

Here's what I did so far. I got the access token in Postman using the Connected App. I then send a request to /services/data/v47.0/support/knowledgeArticles Here I could only find groupLabels and ...
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1answer
53 views

Challenges on publishing knowledge Translated article

We have created approval process in Lightning on knowledge object, where Internal user will assign article to translators. Then translators will send article to Internal user for review and approval. ...
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15 views

Not able to view articles in community

I have a partner community and I have done below steps as per this video- https://www.youtube.com/watch?v=oKRFsKQCp8c&t=88s 1.Enabled Knowledge 2.Created FAQ record type for knowledge Created ...
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1answer
98 views

How to create a custom lightning web component for Knowledge Articles to show article title and article body only?

I have been trying to create a lwc that will only show the article title and body within our community. so far I am running into some trouble with the lightning record view form commnd and assigning a ...
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1answer
30 views

Lightning Knowledge Migration - No primary custom field found

I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error. ...
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21 views

Lightning Knowledge and Cases

Has anyone got any good tips about using lightning knowledge with cases and especially emails. We were using solutions with some custom code to basically insert the solution text into a defined email ...
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18 views

Salesforce Lightning Knowledge Component (Standard) Not Refreshed From Custom Component

In Lightning Record Page - We have used Standard Lightning Knowledge Component. When CSP Edit/Save (OOB) Data in Salesforce Standard Details View, Salesforce Standard Lightning Knowledge Component ...
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17 views

Lightning Knowledge external access

I'd like to have publicly available Knowledge base inside my partner community. What is already done: Created Partner Community Enabled guest access to the community Enabled Lightning Knowledge and ...
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12 views

Unable to republish archived articles in lightning knowledge

I have created knowledge record in lightning and it is archived. I am unable to re publish archived article again. Getting error like 'Some of your articles were not published. 1 article was not ready ...
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21 views

Approve or Reject your Approval Process Using Chatter in lightning knowledge

I have approval process on knowledge. When draft knowledge is created record is submitted for approval. How to approve or Reject knowledge record Using Chatter in lightning knowledge.
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16 views

Create Tasks for User on publishing new version of Knowledge Article

Is there any possibility to create Tasks for group of Users(for example all internal ones) when new version of specific Knowledge Article is published? Currently I have one solution -> Schedule Job ...
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9 views

How to call back imported articles in salesforce knowledge

I have imported knowledge articles using 'Import article' tool in salesforce. Is there any way if I want to call back the inserted articles from org.
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1answer
43 views

How to map case and category while import articles in lightning knowledge using article import

In classic there are multiple article types. I have taken backup and need to import them again to lightning knowledge using article import tool. I am able to import articles using csv file and ...
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1answer
23 views

Lightning knowledge advance search behavior

How advance search behaves. Because when I set filters and click apply it will not show any knowledge articles in the surface. We have to type some string in search bar and click enter then only it ...
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1answer
43 views

Sort by option is disabled in standard knowledge component

I have added standard knowledge component to Case record page and when I click on Sort by button all options looks disabled. I am unable to sort knowledge articles by relevance and others.
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1answer
49 views

Deployment issue with knowledge page layout required fields

I have custom field on Knowledge object. And made that custom field as required on Knowledge page layout. When I deploy using ant from one sand box to another that custom field is not effected(means ...
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1answer
37 views

How to show community articles to users based on custom field in user object?

I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:- Visible in Internal app. Visible to Customer. Visible to Partner. ...
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1answer
23 views

How to show a view with a side by side comparison of Knowledge Articles?

I wish to compare the last published version of a Knowledge article with the corresponding unreleased draft, as these are often very long and hence it is very difficult to spot what the change was in ...
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25 views

How to delete article type in a managed package development org? [duplicate]

We publish an app which is a managed package and contains an article type object in Classic Knowledge. With Lightning Knowledge coming in picture, Lightning knowledge customer upgrades are failing due ...
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57 views

How to alter package to support Lightning Knowledge and Classic Knowledge both?

We manage a Salesforce app via a managed package which includes a Classic knowledge article type object lets say 'Comm_Article__kav' . Now that our customers are using Salesforce orgs with Lightning ...
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12 views

Solutions to Knowledge Issue

I've formatted my Solutions articles to fit the Knowledge fields and rich-text fields, downloaded and enter the correct parameter for my .property file and I keep getting an error of: The ....
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1answer
53 views

Mass update on the recordType of articles in lightning?

I need to change the record type of almost 700 articles in lightnning. I am trying this approach to change the articles to Draft: //STEP 1: draft the articles List<knowledge__kav> arts = [...
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32 views

How to get the RecordTypeId of the parent of Knowledge__kav ViewStat?

I have migrated from Classic Knowledge to Lightning Knowledge and now I need to get the viewstat from this newly created Knowledge__kav object. Since, we cannot use the ArticleName__ViewStat for this ...
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1answer
243 views

LWC is not showing up in Record page for Knowledge Record Page

I am trying to Create a LWC to attache multiple cases to an Knowledge article , But when i am going to Knowldege Record Page the Lwc is not showing up in the Custom Components Drop down. I have ...
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2answers
174 views

How to update a field in a case when an article is attached?

I have a requirement to update a field in a case when an article is attached to the case. Any advice about which object should be trigger? We are using the lightning knowledge base.
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1answer
20 views

SCSCategory renamed to Category in Swift version of the mobileSDK generates error

I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce. The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...
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1answer
64 views

how do i fetch articles from lightning knowledge on Salesforce using Native iOS Mobile SDK

In our native iOS app, I included the ServiceSDK using Cocoapods. Referring to https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/servicesdk_ios_dev_guide....
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22 views

Installation of Package with Knowledge Articles Error

I received this error when I install my unmanaged package (Einstein BOT) to my trailhead org. (FAQ__kav.General) Lightning Knowledge is not enabled, or you are in the unsupported Migration Stage. ...
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31 views

Show Knowledge Article for the specific profile

I need help for the Knowledge Article Visibility. I have 1 Knowledge licence and I want to categorized those Article base on the User Profiles, I am using "Default Data Category Visibility" setting ...
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1answer
88 views

Query draft knowledge articles with custom fields (lightning knowledge)

I am doing a knowledge migration from an external KB into Salesforce. I was planning on doing the migration in multiple steps: first get the articles added and then do more updates to the articles ...
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16 views

Preview knowledge article attachment on VF page from content document object

We have migrated our knowledge base from classic to lightning. We are using classic community(VF pages and tabs) to show KA to the external users. Earlier we were able to preview the article ...
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55 views

Query Article Record type from KnowledgeArticleVersion object

How to query lightning knowledge article record type from KnowledgeArticleVersion object? We used to query like this before enabling lightning knowledge. Now article type field replaced with record ...
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52 views

Sharing Rules for Knowledge in Salesforce

Is it possible to create sharing rules for Knowledge? How can I share knowledge record with Role/Public Groups?
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1answer
64 views

How do I embed a visualforce page into a knowledge article?

I created a Visualforce page in order to embed a video that is hosted within our own company's digital asset software. <apex:page showHeader="false" showChat="false" sidebar="false"> <...
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100 views

Some users not seeing “Edit as Draft” action on Lightning Knowledge detail page, but see it on list views

I'm trying to find out why some of our users in one profile are not able to see the "Edit as Draft" action on a Lightning Knowledge article detail page, even though they see it on a list view, and can ...
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37 views

Lock Master Article when translation in progress

I am working on Lightning Knowledge. I need to lock the master article when translation is in progress. I am able to do so using After Update Trigger and Approval.Lock() method. However, the message ...
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77 views

Future Publication date for Salesforce Lightning Knowledge Articles

I am working on Salesforce Lightning Knowledge. Salesforce out of the box functionality allows users to schedule publishing of article for future date. Howeever this date is not visible on UI or ...
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46 views

Creating custom list view for Knowledge object

I have to create custom list view for knowledge article object in visualforce and lightning. I saw in the document that lightning:listview does not support knowledge object. Can we create it in ...
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34 views

How to remove Lightning Knowledge URL from the assignment email

When you assign an article draft to someone and click "send email" it sends an email with the following details. John Smith has assigned you the article listed below. Due date: 5/1/2019 Instructions:...
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22 views

Knowledge Article Record Type is not sorted in Classic UI

As per Salesforce document Knowledge Record Type order is random in Classic UI was a known issue wherein the Lightning Knowledge Record Types were not sorted in Classic UI. However the document also ...
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379 views

How to create a correct test for knowledge articles?

I'm creating a package with a simple Apex class that retrieves info about knowledge article (Lighting Knowledge). However, I'm having an issue with a test. When installing the package via installation ...
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184 views

How to update “Assigned To” field on Knowledge Article Version with Apex?

If I use standard button on Knowledge Article Version (KAV) called Assign (api name: AssignKnowledgeArticleVersion), it successfully updates the Assigned To (AssignedToId) field, however, I can't seem ...
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1answer
104 views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
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1answer
765 views

Knowledge Article Version (Knowledge__kav) query returns only articles with the same language as current user

I started working with Salesforce Knowledge objects and so far I've been surprised at least 3 times per hour. The latest issue I'm facing is that I can't seem to be able to query Knowledge_kav ...
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112 views

scratch org with knowledge enabled won't accept custom fields when importing json

Given the following scratch org definition file: { "orgName": "ScratchMe", "edition": "Developer", "features": ["Knowledge"], "hasSampleData": "false", "settings": { "...