Questions tagged [lightning-knowledge]

Use for questions related to deciding between or migrating from Salesforce Classic Knowledge to Salesforce Lightning Knowledge

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2answers
64 views

Notification after Knowledge Article is Published

I have a requirement to send custom notification to a group every time knowledge articles are published. Now my problem is that when I am writing Apex trigger (After Insert, After Update, Before ...
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8 views

Report of All Knowledge Articles with Data Categories

I have created a report on Knowledge Articles with Data Categories as mentioned in the article https://releasenotes.docs.salesforce.com/en-us/summer19/release-notes/rn_knowledge_reports.htm?edition=&...
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1answer
24 views

How to get Sum of Knowledge Article Thumbs Up and Down Votes based on Role / Profile

Please help with the below problem: Currently using Report on Article Vote Statistics we can get the sum of the count of thumbs up and down channel wise (Internal App, Customer etc). Is there any ...
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17 views

Unable to see Edit button on lightning knowledge record for approved uder after record submitted for approve

I have approval process on Knowledge record. Once record submitted for record approval, assigned approver able to see publish/reject/reassign buttons but not able to see 'Edit' button in salesforce ...
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5 views

Unable to Acheive Copy Feeditem and related feedcomment and attachment copy from case to knowledge

We had a requirement to copy, case's related feedItem, feedcomment and Attachment. I have tried to approach this through trigger, however the feedItem is copied to Related Knowledge article feedItem. ...
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8 views

Is it possible to copy feed item and case files from case object to its related Knowledge ARTICLE?

We have a development request from our client to set up KB in existing salesforce system there are many parts in this development . Part 1: Create knowledge article from case when a case status is ...
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15 views

Are there other workarounds for posting to chatter when knowledge article is published?

I have read existing questions regarding this one and they are from 2018 so I am wondering if there are new workarounds besides the one suggested in the links below. Not able to perform chatter post ...
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0answers
111 views

Lightning Knowledge component is not refreshed when the case changed programatically

In the detail page below, the standard Knowledge component is properly refreshed when I change the "Verbatim (English Language)" field through the UI. However, if I change the value of "Verbatim (...
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0answers
14 views

What is the Metadata API name for Knowledge Setting “Enable list of cases linked to an article in Salesforce Classic (Classic Only)”?

Does anyone know the Metadata API setting for "Enable list of cases linked to an article in Salesforce Classic (Classic Only)" under Knowledge Settings? I can not find it under https://developer....
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31 views

How to alter or reset Vote object for knowledge article

We are currently using partner community with knowledge articles where there is voting capability at the bottom. There is Vote object(SF) which create records against each user when they vote. ...
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0answers
13 views

Implement Salesforce Knowledge Edit as Draft in Custom Knowledge Component

I have a Custom Knowledge Component. In That component i have a button name "Edit as Draft". How to replicate similar salesforce functionality in custom component.
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1answer
52 views

Unable to create Knowledge Article through Process builder

I was trying to create a New knowledge Article through Process builder, When a case status is set to validated. As a part of creation We are referencing Case custom and standard fields to knowledge ...
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13 views

How to restrict authors to specific data categories in Lightning Knowledge?

I want a visibility model that is as private as possible. In order to do so I disabled default data category visibility, I set to None the data category group for roles and profiles. I want to manage ...
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1answer
46 views

How to retrieve Data Category Group Visibility on Profiles, Permission Sets and Roles?

Data category visibility can be set with roles, permission sets, or profiles. I'm not able to retrieve any of these settings. This is the Knowledge relevant part of my package.xml: <?xml version="...
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1answer
40 views

Bulk Upload Attachments into Lightning Knowledge Articles

I would like to bulk upload list of pdfs as attachments against knowledge articles. I think the documents are getting stored in ContentDocument, but how can I use dataloader to load attachments and ...
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1answer
41 views

Update Vote of KnowledgeArticle With API

I have come up with a specific requirement, wherein I need to update the vote(Like/Dislike) of the guest user on the knowledgearticle published in salesforce from any API. I researched and found ...
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1answer
80 views

Automatically Publish Knowledge Article

I am trying to implement a requirement where few knowledge articles based on the priority(custom picklist) will be auto published immediately they are getting created. I am currently doing this with ...
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0answers
24 views

Sharing knowledge articles between multiple data categories

I am trying to solve a use case for which I need expert advice whether the solution I am thinking is good or there is any better solution available. Customer is having below data categories – ...
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2answers
35 views

Knowledge Article Not Copying Related Custom Object Record when in Draft Mode

I am using Lightning Knowledge and I have a custom object linked with (Lookup) to Knowledge object. Now when I edit one published article as "Edit as draft", what I seeing is that not the related ...
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8 views

Configure knowledge in Salesforce Communities

Is there any way to enable/display chatter (private group) in the Salesforce community? Also is there any OOB configuration to bring knowledge record type as titles in the Community home page
3
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1answer
76 views

Enable Multiple Languages via knowledgeSettings in Scratch Org Definition File

I'm creating a scratch org definition file (project-scratch-def.json) in order to create an Unlocked Package that will interact with Salesforce Knowledge. I'm currently stuck when I try to add a ...
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1answer
72 views

Articles not displaying in Lightning Community

We are developing a Lightning Community which will be used only by authenticated users. We have also set up a knowledge base and have done all the steps in adding the knowledge articles to topics/data ...
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12 views

Knowledge: Get the list of article ID associated with a record type or get the record type from an article ID?

I have gotten the record type following the step in this questions Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API? Is there any method by which I can get all the knowledge ...
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1answer
180 views

Where does like & dislikes stores when we give knowledge article feedback

When we open any knowledge article in community then at the bottom we have an option like Was this article helpful? So when we click on like or dislike then on which object that count stores. I want ...
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1answer
73 views

Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API?

Here's what I did so far. I got the access token in Postman using the Connected App. I then send a request to /services/data/v47.0/support/knowledgeArticles Here I could only find groupLabels and ...
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1answer
80 views

Challenges on publishing knowledge Translated article

We have created approval process in Lightning on knowledge object, where Internal user will assign article to translators. Then translators will send article to Internal user for review and approval. ...
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0answers
16 views

Not able to view articles in community

I have a partner community and I have done below steps as per this video- https://www.youtube.com/watch?v=oKRFsKQCp8c&t=88s 1.Enabled Knowledge 2.Created FAQ record type for knowledge Created ...
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1answer
309 views

How to create a custom lightning web component for Knowledge Articles to show article title and article body only?

I have been trying to create a lwc that will only show the article title and body within our community. so far I am running into some trouble with the lightning record view form commnd and assigning a ...
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1answer
45 views

Lightning Knowledge Migration - No primary custom field found

I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error. ...
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0answers
21 views

Lightning Knowledge and Cases

Has anyone got any good tips about using lightning knowledge with cases and especially emails. We were using solutions with some custom code to basically insert the solution text into a defined email ...
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0answers
23 views

Salesforce Lightning Knowledge Component (Standard) Not Refreshed From Custom Component

In Lightning Record Page - We have used Standard Lightning Knowledge Component. When CSP Edit/Save (OOB) Data in Salesforce Standard Details View, Salesforce Standard Lightning Knowledge Component ...
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0answers
29 views

Lightning Knowledge external access

I'd like to have publicly available Knowledge base inside my partner community. What is already done: Created Partner Community Enabled guest access to the community Enabled Lightning Knowledge and ...
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0answers
22 views

Unable to republish archived articles in lightning knowledge

I have created knowledge record in lightning and it is archived. I am unable to re publish archived article again. Getting error like 'Some of your articles were not published. 1 article was not ready ...
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23 views

Approve or Reject your Approval Process Using Chatter in lightning knowledge

I have approval process on knowledge. When draft knowledge is created record is submitted for approval. How to approve or Reject knowledge record Using Chatter in lightning knowledge.
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18 views

Create Tasks for User on publishing new version of Knowledge Article

Is there any possibility to create Tasks for group of Users(for example all internal ones) when new version of specific Knowledge Article is published? Currently I have one solution -> Schedule Job ...
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9 views

How to call back imported articles in salesforce knowledge

I have imported knowledge articles using 'Import article' tool in salesforce. Is there any way if I want to call back the inserted articles from org.
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1answer
64 views

How to map case and category while import articles in lightning knowledge using article import

In classic there are multiple article types. I have taken backup and need to import them again to lightning knowledge using article import tool. I am able to import articles using csv file and ...
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1answer
28 views

Lightning knowledge advance search behavior

How advance search behaves. Because when I set filters and click apply it will not show any knowledge articles in the surface. We have to type some string in search bar and click enter then only it ...
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1answer
54 views

Sort by option is disabled in standard knowledge component

I have added standard knowledge component to Case record page and when I click on Sort by button all options looks disabled. I am unable to sort knowledge articles by relevance and others.
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1answer
70 views

Deployment issue with knowledge page layout required fields

I have custom field on Knowledge object. And made that custom field as required on Knowledge page layout. When I deploy using ant from one sand box to another that custom field is not effected(means ...
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1answer
51 views

How to show community articles to users based on custom field in user object?

I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:- Visible in Internal app. Visible to Customer. Visible to Partner. ...
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1answer
26 views

How to show a view with a side by side comparison of Knowledge Articles?

I wish to compare the last published version of a Knowledge article with the corresponding unreleased draft, as these are often very long and hence it is very difficult to spot what the change was in ...
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0answers
27 views

How to delete article type in a managed package development org? [duplicate]

We publish an app which is a managed package and contains an article type object in Classic Knowledge. With Lightning Knowledge coming in picture, Lightning knowledge customer upgrades are failing due ...
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0answers
70 views

How to alter package to support Lightning Knowledge and Classic Knowledge both?

We manage a Salesforce app via a managed package which includes a Classic knowledge article type object lets say 'Comm_Article__kav' . Now that our customers are using Salesforce orgs with Lightning ...
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0answers
14 views

Solutions to Knowledge Issue

I've formatted my Solutions articles to fit the Knowledge fields and rich-text fields, downloaded and enter the correct parameter for my .property file and I keep getting an error of: The ....
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1answer
100 views

Mass update on the recordType of articles in lightning?

I need to change the record type of almost 700 articles in lightnning. I am trying this approach to change the articles to Draft: //STEP 1: draft the articles List<knowledge__kav> arts = [...
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0answers
52 views

How to get the RecordTypeId of the parent of Knowledge__kav ViewStat?

I have migrated from Classic Knowledge to Lightning Knowledge and now I need to get the viewstat from this newly created Knowledge__kav object. Since, we cannot use the ArticleName__ViewStat for this ...
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1answer
384 views

LWC is not showing up in Record page for Knowledge Record Page

I am trying to Create a LWC to attache multiple cases to an Knowledge article , But when i am going to Knowldege Record Page the Lwc is not showing up in the Custom Components Drop down. I have ...
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2answers
286 views

How to update a field in a case when an article is attached?

I have a requirement to update a field in a case when an article is attached to the case. Any advice about which object should be trigger? We are using the lightning knowledge base.
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1answer
20 views

SCSCategory renamed to Category in Swift version of the mobileSDK generates error

I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce. The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...