Questions tagged [lightning-knowledge]

Use for questions related to deciding between or migrating from Salesforce Classic Knowledge to Salesforce Lightning Knowledge

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27 views

How to create a custom lightning web component for Knowledge Articles to show article title and article body only?

I have been trying to create a lwc that will only show the article title and body within our community. so far I am running into some trouble with the lightning record view form commnd and assigning a ...
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22 views

Lightning Knowledge Migration - No primary custom field found

I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error. ...
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18 views

Lightning Knowledge and Cases

Has anyone got any good tips about using lightning knowledge with cases and especially emails. We were using solutions with some custom code to basically insert the solution text into a defined email ...
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11 views

Salesforce Lightning Knowledge Component (Standard) Not Refreshed From Custom Component

In Lightning Record Page - We have used Standard Lightning Knowledge Component. When CSP Edit/Save (OOB) Data in Salesforce Standard Details View, Salesforce Standard Lightning Knowledge Component ...
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13 views

Lightning Knowledge external access

I'd like to have publicly available Knowledge base inside my partner community. What is already done: Created Partner Community Enabled guest access to the community Enabled Lightning Knowledge and ...
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9 views

Unable to republish archived articles in lightning knowledge

I have created knowledge record in lightning and it is archived. I am unable to re publish archived article again. Getting error like 'Some of your articles were not published. 1 article was not ready ...
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19 views

Approve or Reject your Approval Process Using Chatter in lightning knowledge

I have approval process on knowledge. When draft knowledge is created record is submitted for approval. How to approve or Reject knowledge record Using Chatter in lightning knowledge.
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14 views

Create Tasks for User on publishing new version of Knowledge Article

Is there any possibility to create Tasks for group of Users(for example all internal ones) when new version of specific Knowledge Article is published? Currently I have one solution -> Schedule Job ...
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9 views

How to call back imported articles in salesforce knowledge

I have imported knowledge articles using 'Import article' tool in salesforce. Is there any way if I want to call back the inserted articles from org.
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1answer
35 views

How to map case and category while import articles in lightning knowledge using article import

In classic there are multiple article types. I have taken backup and need to import them again to lightning knowledge using article import tool. I am able to import articles using csv file and ...
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17 views

Lightning knowledge advance search behavior

How advance search behaves. Because when I set filters and click apply it will not show any knowledge articles in the surface. We have to type some string in search bar and click enter then only it ...
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1answer
34 views

Sort by option is disabled in standard knowledge component

I have added standard knowledge component to Case record page and when I click on Sort by button all options looks disabled. I am unable to sort knowledge articles by relevance and others.
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24 views

Deployment issue with knowledge page layout required fields

I have custom field on Knowledge object. And made that custom field as required on Knowledge page layout. When I deploy using ant from one sand box to another that custom field is not effected(means ...
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28 views

How to show community articles to users based on custom field in user object?

I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:- Visible in Internal app. Visible to Customer. Visible to Partner. ...
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9 views

How to show a view with a side by side comparison of Knowledge Articles?

I wish to compare the last published version of a Knowledge article with the corresponding unreleased draft, as these are often very long and hence it is very difficult to spot what the change was in ...
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25 views

How to delete article type in a managed package development org? [duplicate]

We publish an app which is a managed package and contains an article type object in Classic Knowledge. With Lightning Knowledge coming in picture, Lightning knowledge customer upgrades are failing due ...
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49 views

How to alter package to support Lightning Knowledge and Classic Knowledge both?

We manage a Salesforce app via a managed package which includes a Classic knowledge article type object lets say 'Comm_Article__kav' . Now that our customers are using Salesforce orgs with Lightning ...
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11 views

Solutions to Knowledge Issue

I've formatted my Solutions articles to fit the Knowledge fields and rich-text fields, downloaded and enter the correct parameter for my .property file and I keep getting an error of: The ....
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1answer
30 views

Mass update on the recordType of articles in lightning?

I need to change the record type of almost 700 articles in lightnning. I am trying this approach to change the articles to Draft: //STEP 1: draft the articles List<knowledge__kav> arts = [...
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20 views

How to get the RecordTypeId of the parent of Knowledge__kav ViewStat?

I have migrated from Classic Knowledge to Lightning Knowledge and now I need to get the viewstat from this newly created Knowledge__kav object. Since, we cannot use the ArticleName__ViewStat for this ...
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1answer
78 views

LWC is not showing up in Record page for Knowledge Record Page

I am trying to Create a LWC to attache multiple cases to an Knowledge article , But when i am going to Knowldege Record Page the Lwc is not showing up in the Custom Components Drop down. I have ...
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2answers
111 views

How to update a field in a case when an article is attached?

I have a requirement to update a field in a case when an article is attached to the case. Any advice about which object should be trigger? We are using the lightning knowledge base.
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1answer
20 views

SCSCategory renamed to Category in Swift version of the mobileSDK generates error

I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce. The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...
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1answer
55 views

how do i fetch articles from lightning knowledge on Salesforce using Native iOS Mobile SDK

In our native iOS app, I included the ServiceSDK using Cocoapods. Referring to https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/servicesdk_ios_dev_guide....
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22 views

Installation of Package with Knowledge Articles Error

I received this error when I install my unmanaged package (Einstein BOT) to my trailhead org. (FAQ__kav.General) Lightning Knowledge is not enabled, or you are in the unsupported Migration Stage. ...
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30 views

Show Knowledge Article for the specific profile

I need help for the Knowledge Article Visibility. I have 1 Knowledge licence and I want to categorized those Article base on the User Profiles, I am using "Default Data Category Visibility" setting ...
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1answer
60 views

Query draft knowledge articles with custom fields (lightning knowledge)

I am doing a knowledge migration from an external KB into Salesforce. I was planning on doing the migration in multiple steps: first get the articles added and then do more updates to the articles ...
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13 views

Preview knowledge article attachment on VF page from content document object

We have migrated our knowledge base from classic to lightning. We are using classic community(VF pages and tabs) to show KA to the external users. Earlier we were able to preview the article ...
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38 views

Query Article Record type from KnowledgeArticleVersion object

How to query lightning knowledge article record type from KnowledgeArticleVersion object? We used to query like this before enabling lightning knowledge. Now article type field replaced with record ...
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27 views

Sharing Rules for Knowledge in Salesforce

Is it possible to create sharing rules for Knowledge? How can I share knowledge record with Role/Public Groups?
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1answer
47 views

How do I embed a visualforce page into a knowledge article?

I created a Visualforce page in order to embed a video that is hosted within our own company's digital asset software. <apex:page showHeader="false" showChat="false" sidebar="false"> <...
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56 views

Some users not seeing “Edit as Draft” action on Lightning Knowledge detail page, but see it on list views

I'm trying to find out why some of our users in one profile are not able to see the "Edit as Draft" action on a Lightning Knowledge article detail page, even though they see it on a list view, and can ...
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36 views

Lock Master Article when translation in progress

I am working on Lightning Knowledge. I need to lock the master article when translation is in progress. I am able to do so using After Update Trigger and Approval.Lock() method. However, the message ...
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65 views

Future Publication date for Salesforce Lightning Knowledge Articles

I am working on Salesforce Lightning Knowledge. Salesforce out of the box functionality allows users to schedule publishing of article for future date. Howeever this date is not visible on UI or ...
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39 views

Creating custom list view for Knowledge object

I have to create custom list view for knowledge article object in visualforce and lightning. I saw in the document that lightning:listview does not support knowledge object. Can we create it in ...
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27 views

How to remove Lightning Knowledge URL from the assignment email

When you assign an article draft to someone and click "send email" it sends an email with the following details. John Smith has assigned you the article listed below. Due date: 5/1/2019 Instructions:...
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22 views

Knowledge Article Record Type is not sorted in Classic UI

As per Salesforce document Knowledge Record Type order is random in Classic UI was a known issue wherein the Lightning Knowledge Record Types were not sorted in Classic UI. However the document also ...
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282 views

How to create a correct test for knowledge articles?

I'm creating a package with a simple Apex class that retrieves info about knowledge article (Lighting Knowledge). However, I'm having an issue with a test. When installing the package via installation ...
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138 views

How to update “Assigned To” field on Knowledge Article Version with Apex?

If I use standard button on Knowledge Article Version (KAV) called Assign (api name: AssignKnowledgeArticleVersion), it successfully updates the Assigned To (AssignedToId) field, however, I can't seem ...
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1answer
62 views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
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1answer
605 views

Knowledge Article Version (Knowledge__kav) query returns only articles with the same language as current user

I started working with Salesforce Knowledge objects and so far I've been surprised at least 3 times per hour. The latest issue I'm facing is that I can't seem to be able to query Knowledge_kav ...
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86 views

scratch org with knowledge enabled won't accept custom fields when importing json

Given the following scratch org definition file: { "orgName": "ScratchMe", "edition": "Developer", "features": ["Knowledge"], "hasSampleData": "false", "settings": { "...
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157 views

How to add Knowledge Component to Case Page Layout (LEx)?

I am trying to add the Knowledge Component to a Case page layout in LEx. https://help.salesforce.com/articleView?id=knowledge_lightning_sidebar.htm&type=5 The above article states:"TIP The ...
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1answer
90 views

Knowledge Articles Query Partner Community

I'm trying to query Knowledge Articles in our community, so I am not using standard layouts. (The query is in a lightning component.) But when I log in with a Partner Community Profile I get no ...
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1answer
715 views

Public Knowledge Base for Lightning Knowledge

We are looking for various solutions to expose lightning knowledge articles to external users (Like... PKB). There is an appexchange application available for Salesforce classic knowledge, but not for ...
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1answer
899 views

Knowledge Data Categories in Lightning Knowledge

I'm working on a knowledge conversion from classic to lightning. I've migrated a small collection of article types to record types and enabled lightning knowledge. The problem I'm having is related to ...
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1answer
133 views

Knowledge__kav visualforce not shown in Article page layouts

I have create a visualforce with KnowledgeArticleVersion as standardController Visualforce page: <apex:page standardController="KnowledgeArticleVersion" extensions="MyController" showHeader="...
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1answer
581 views

Knowledge Article Suggestions: behavior differs between Classic and Lightning

I'm working on a solution that's expected to be entirely declarative. The objective is to deterministically surface one or more Knowledge articles as suggestions in the Knowledge component, based upon ...
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1answer
701 views

Configure Einstein Chat Bots to show Knowledge Base Articles

I used the Cookbook(http://go.pardot.com/l/349921/2018-06-13/gq59) to get Knowledge Articles into my bot.But it's not working... The problem that I'm having is that my bot seems to have no rights ...
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1answer
157 views

Important Salesforce documentation missing regarding Lightning Knowledge

As per the Salesforce, Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...