Skip to main content

Questions tagged [lightning-knowledge]

Use for questions related to deciding between or migrating from Salesforce Classic Knowledge to Salesforce Lightning Knowledge

Filter by
Sorted by
Tagged with
1 vote
0 answers
52 views

Populate "next review date" knowledge article field

How does everyone utilize the "next review date" field to automatically send an email/alert etc. to article owners? I have been trying to use record triggered flow to populate next review ...
PDitta's user avatar
  • 11
1 vote
0 answers
24 views

How can i Return the Answer in the Enstein Chat bot from Knowledge search?

The Einstein bot only uses Summary to show articles in the chatbot. I'm looking for a solution to return the full Answer either by test or attached PDF or word. Is that possible? can I do it with Apex?...
nazanin hashemipoor's user avatar
0 votes
0 answers
42 views

Experience Site Article - URL Name Isn't Working

In a sandbox (which may be the root of my problems, but unfortunately I only have sandbox access) I am trying to add an aura component to the article detail page, which includes a recordId attribute. ...
ari's user avatar
  • 19
0 votes
0 answers
29 views

Is there a way to group articles in Knowledge?

I have recently started using Knowledge. When I launch Knowledge from apps, I can see 4 default list views - Archived Articles, Draft Articles, Published Articles and Recently Viewed Articles. These ...
Atharva Vadapurkar's user avatar
0 votes
0 answers
30 views

Cannot specify 'externalId' for a CustomField of type Text for entity Knowledge__kav

Why can't we create Custom ExternalId field on Knowledge? We need to automate migration of related junction object which have Knowledge__kav as a parent. Usually we just use bulk upsert, but if we can'...
Patlatus's user avatar
  • 17.3k
1 vote
1 answer
106 views

What might be the reason for Gack Id -2137186094 when deploying KnowledgeValidationStatus standardValueSet picklist values

I am trying to deploy KnowledgeValidationStatus.standardValueSet-meta.xml field and I am receiving an error Error KnowledgeValidationStatus An unexpected error occurred. Please include this ErrorId if ...
Patlatus's user avatar
  • 17.3k
0 votes
1 answer
46 views

How can I implement private Org-wide defaults access to draft Knowledge articles?

My client wants to allow some users to see only draft knowledge articles created by them. I assummed that I could implement this using sharing setting and set Knowledge object to Private Organization ...
Patlatus's user avatar
  • 17.3k
0 votes
0 answers
17 views

Setting Knowledge data category visibility based on Partner Roles

We have several Partner accounts and their hierarchies(point of Sales). Partner account can have multiple child partner accounts. for e.g PartnerAccount 1 => Pos1, Pos 2 PartnerAccount 2 => Sop1,...
AbhishekDEV's user avatar
0 votes
1 answer
321 views

Deploy Knowledge article from one org to another

My requirement is to move Knowledge articles from Production to Dev. When I am searching for options, all articles are pointing to Export with Translation.(which I dont need) Also I dont see any ...
SFDCRookie's user avatar
1 vote
0 answers
182 views

Documentation of allowed HTML formatting for the Lightning Knowledge Rich Text Editor?

Is there any documentation available of exactly what HTML is allowed in the Lightning Knowledge Rich Text Editor? Rich Text Fields in Knowledge Articles (SF Help) states "When you paste content ...
Jason Clark's user avatar
  • 11.9k
0 votes
0 answers
197 views

Knowledge Article - Experience Cloud Site - File Attachment Reporting

Currently, my company publishes knowledge articles on a customer portal (through the Experience Cloud Site). We built out a the knowledge object, which gives the name, author, description, and ...
M.M.19's user avatar
  • 21
1 vote
1 answer
132 views

Query knowledges and datacategory names in a multi language org

The article knowledges are written in two languages: dutch (master) and french. When I run this query: SELECT Id, Title, language, articleNumber, ( SELECT Id, DataCategoryName FROM ...
Sarah De Cock's user avatar
0 votes
0 answers
129 views

Prevent Submit for Translation for different version of languages

I have a requirement where I need to prevent Submit for Translation for different version of languages, for example, if the knowledge article is in English and I need to prevent Submit for Translation ...
Juan Aguilar's user avatar
0 votes
1 answer
88 views

Salesforce Community - Knowledge Articles

I have a Customer Community and I need to provide customers the ability to search knowledge articles based on model numbers and other types of information. So for example they can search a model of a ...
sfdx_guy17's user avatar
0 votes
1 answer
245 views

Problem with Lightning Knowledge in package

I'm developing a managed package in a dev org that uses Lightning Knowledge. My problem is that is seems impossible to include the Lightning Knowledge custom object rather than the old classic article ...
Dond's user avatar
  • 31
1 vote
1 answer
228 views

Flow for Knowledge publication, SCHEDULE_ARTICLE_FOR_PUBLICATION, Invalid date format

I made a flow to schedule publish and archive knowledge , but for SCHEDULE_ARTICLE_FOR_PUBLICATION method, i have to input the 'Schedule Publish Date', i use the date that the user input in the screen,...
Annemark's user avatar
0 votes
0 answers
274 views

Bulk archive knowledge Articles in salesforce

How to archive bulk knowledge articles. I have list of articles 950 provided by business team.Can any one please help me on this.
Aparna's user avatar
  • 1
3 votes
1 answer
902 views

Get Suggested Articles in apex

I am trying to build a component that shows suggested articles for a given case. I would like to get the exact same suggested articles as the Knowledge component on record page gets. The rest api /...
Eugen S.'s user avatar
0 votes
1 answer
205 views

Controlling external visibility of Knowledge record Summary field through page layouts

We are running a Knowledge site, and we have two page layouts for Articles. One internal and one external. It looks like the Summary field is always visible on the published Knowledge site, even ...
akarnid's user avatar
  • 1,842
0 votes
0 answers
118 views

Is it possible to import IsMasterLanguage field from CSV file in UI import articles feature in salesforce lightning?

Hi guys I am trying to import salesforce knowledge articles from CSV file however I am getting an error that displays IsMasterLanguage column in the header cannot be mapped. So I wanted to know ...
Muhammed Rishdhi's user avatar
1 vote
0 answers
2k views

Knowledge articles are not visible in Customer Community Portal template to the community user

The license used is Customer Community Plus and Profile used is Customer Community Plus User. On Profile level all the necessary permissions are given Read on Knowledge object and General User ...
Tushar Saxena's user avatar
5 votes
1 answer
979 views

Object Prefix - Third Character

I stumbled across this known issue, "In Winter' 22 release, On Knowledge articles whose recordID has the 3rd character as Capital , Category and Version comparision tabs shows GACK error" ...
Girbot's user avatar
  • 5,530
1 vote
1 answer
1k views

Is it possible to limit knowledge search results to a data category group in an Experience Site (help center)?

We've created an experience site designed to be a knowledge base/help center. The articles have public visibility, but we were hoping to create an experience site with member-only knowledge articles. ...
Antonio De Palma's user avatar
3 votes
0 answers
507 views

Knowledge Article's href is overridden for 'tel:' links

When I try to insert a call link to an Article with this: <a href="tel:+18475555555">1-847-555-5555</a> On save, it converts automatically to <a href="" target=&...
ipradhansk's user avatar
  • 2,327
0 votes
0 answers
477 views

How to trigger a Process Builder when a DataCategorySelection is created for a Knowledge Article

I am trying to create a Process Builder that copies the Data Category into a custom field on the Lightning Knowledge Article. I have figured the Apex code to do that, thanks to this post Can I pull ...
Avinash's user avatar
  • 103
4 votes
1 answer
543 views

Lightning Knowledge in Scratch Orgs not working

We are using the following scratch org definition file: { "orgName": "test_de", "edition": "Enterprise", "country": "US", "...
smukov's user avatar
  • 5,613
0 votes
1 answer
186 views

Lightning Knowledge Summary field retrieval not possible

I am trying to retrieve Knowledge__kav Object "Summary" field but not able to, I want to remove HelpText of Summary field and then deploy it, is it possible? <types> <members>...
sfdc rowdy's user avatar
0 votes
1 answer
311 views

Einstein Bots - Classic or Lightning Knowledge

I am working on presenting Einstein Service features to our executive team with high focus on Einstein bots. Currently our support team is using Lightning console but Knowledge is still hosted in ...
SGV's user avatar
  • 7
0 votes
1 answer
408 views

Difference between Concrete Knowledge Object and Abstract Knowledge Object?

What is the difference between Concrete Knowledge Object and Abstract Knowledge Object ? KnowledgeArticle and KnowledgeArticleVersion - Abstract Knowledge Objects. Knowledge__ka and Knowledge__kav - ...
steamyfire's user avatar
0 votes
1 answer
601 views

SOQL Knowledge Search Activity

Can we write SOQL on 'Knowledge Search Activity' ? I know we can create reports with 'Knowledge Search Activity' as report type, but unable to find any leads if we can SOQL on it.
steamyfire's user avatar
2 votes
1 answer
513 views

Unable to Set CreatedDate only on Knowledge__kav

This question relates very much to Unable to Set Created date even after enabling Set Audit Fields However, my problem is specifically related to the Knowledge__kav SObject. I'm trying to import ...
Andreas86's user avatar
  • 357
0 votes
0 answers
2k views

Apex Trigger On Knowledge Article Object After Publishing - In Lightning

We have a requirement to update a field on the Knowledge article after the article is published. But it seems that trigger does not fires after the Knowledge Article Published (i.e. PublishedStatus = ...
pranaya bhoyar's user avatar
0 votes
1 answer
3k views

CMS Collection not viewable to public or Community Plus Users. How can I change visibility?

My Salesforce cohort are working on our Capstone project. I am making at FAQ page at https://hawaiiunemployment-developer-edition.na156.force.com/homepage/s/faq?language=en_US. I used CMS Collection ...
ev1lchris's user avatar
0 votes
1 answer
218 views

Community articles rating

I'm trying to understand how to interact with the votes that user can give to an article. When a user clicks on this component, where does the vote get stored? If for example I wanted to query how ...
Francesco Ghiselli's user avatar
1 vote
1 answer
356 views

not able to migrate knowledge articles

I am trying to migrate Knowledge Article from source salesforce to destination salesforce environment. Source salesforce environment is classic while the destination is lightning. In order to start ...
Hunt's user avatar
  • 245
0 votes
1 answer
399 views

Knowledge not showing up in SOQL query even after (SeeAllData=true) (Lightning)

I have deliberately mentioned SeeAllData=true to test some business functionality just in my org. But in System mode the same query returns data, but in Community User context the same query does not ...
Nagendra Singh's user avatar
1 vote
0 answers
70 views

Knowledge as part of Managed Package. Limitations?

We are planning to have knowledge as part of our managed package. I found this article stating : It is not currently possible or supported to include Lightning Knowledge as managed package components....
Nagendra Singh's user avatar
1 vote
1 answer
849 views

Salesforce Knowledge articles import

My company is going to switch from an old KB to Salesforce Knowledge and I was wondering what would the best way to approach the migration would be. We're talking about something like 3000 articles, 3 ...
robruf's user avatar
  • 382
1 vote
0 answers
726 views

Article visibility using data categories

I am trying to hide certain articles for certain users based on the article's data category. I've set the data category visibility to None on the user profile, user role, permission sets and even on ...
robruf's user avatar
  • 382
0 votes
0 answers
1k views

Knowledge Articles don't show up in Content Management section of Community

I am trying to setup community with knowledge base in Salesforce. I have enabled Lightning Knowledge Articles, Chatter and Topics for Objects (for knowledge). I have my Data Categories setup as well. ...
Anas Rashid's user avatar
1 vote
0 answers
717 views

Error when trying to translate Knowledge Articles in a test class

I have a test class in which I'm trying to translate Knowledge Articles into Spanish. Default language is English. If you were to do this from Salesforce UI, you have to publish each version ...
Aryansh04's user avatar
  • 280
0 votes
1 answer
150 views

Can't see knowledge articles in customer center portal

I have a customer portal which is built on salesforce tabs + visual force template. We are integrating with coveo to publish the knowledge articles to external customer user. The issue is in coveo ...
Gayathri's user avatar
0 votes
0 answers
472 views

Salesforce Community knowledge articles - External Site

Anyone know if it's possible to surface a public/guest lightning community or just the knowledge articles on the community to an external site? If so, any pointers or guidance would be amazing. Thanks
Szymon's user avatar
  • 1
0 votes
1 answer
837 views

Not able to see Question and Answer field on Knowledge object

I am working on Developer org and need to create a knowledge article. But I am unable to see Question and Answer fields in the page layout. I checked all the settings from other org where it is ...
SFDC 44's user avatar
  • 664
0 votes
1 answer
1k views

"Manage Articles" permission not visible in profile settings

I am trying to locate user permissions defined in this salesforce article. https://help.salesforce.com/articleView?id=knowledge_setup_users_lex.htm&type=5 I am not able to locate any of them under ...
Priyanshu Chaudhary's user avatar
1 vote
1 answer
475 views

Lightning Knowledge has no related list for article version history [closed]

I want to add history (knowledgearticleversionhistory) related list on knowledge article version layout as related list but it is not available. I can query it through SOQL. Do we have any out of the ...
venky's user avatar
  • 65
0 votes
0 answers
211 views

Use Approver Field of Object Owner Not Available

While configuring Knowledge Approval Process, I don't see the option "Use Approver Field of Knowledge Owner". Any idea why?
Sudipta Deb's user avatar
  • 1,263
1 vote
0 answers
945 views

first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, concertHTMLToLongText: execution of BeforeUpdate

I am trying to update the Knowledge article through data loader. We have a trigger on the Update (before update event) of the Knowledge articles. The trigger calls a apex class is like below trigger ...
user81642's user avatar
  • 687
2 votes
1 answer
1k views

How do we ensure knowledge articles are not shared between communities?

I am working with an org that has two communities. Users in both communities have the ability to search for knowledge articles; however when a customer searches for an article in their community they ...
kabdelr00's user avatar
  • 303
1 vote
1 answer
620 views

Report with Salesforce knowledge votes is getting weird results

I am trying to build a report with Salesforce knowledge articles and votes. In order to achieve that, I have built a report type for knowledge articles and article vote statistics. However, when I ...
Lance Shi's user avatar
  • 13k