Questions tagged [lightning-knowledge]
Use for questions related to deciding between or migrating from Salesforce Classic Knowledge to Salesforce Lightning Knowledge
38
questions
0
votes
0answers
19 views
Sharing Rules for Knowledge in Salesforce
Is it possible to create sharing rules for Knowledge? How can I share knowledge record with Role/Public Groups?
-1
votes
1answer
30 views
How do I embed a visualforce page into a knowledge article?
I created a Visualforce page in order to embed a video that is hosted within our own company's digital asset software.
<apex:page showHeader="false" showChat="false" sidebar="false">
<...
0
votes
0answers
19 views
Some users not seeing “Edit as Draft” action on Lightning Knowledge detail page, but see it on list views
I'm trying to find out why some of our users in one profile are not able to see the "Edit as Draft" action on a Lightning Knowledge article detail page, even though they see it on a list view, and can ...
1
vote
0answers
25 views
Lock Master Article when translation in progress
I am working on Lightning Knowledge. I need to lock the master article when translation is in progress. I am able to do so using After Update Trigger and Approval.Lock() method. However, the message ...
3
votes
0answers
49 views
Future Publication date for Salesforce Lightning Knowledge Articles
I am working on Salesforce Lightning Knowledge. Salesforce out of the box functionality allows users to schedule publishing of article for future date. Howeever this date is not visible on UI or ...
0
votes
0answers
16 views
Creating custom list view for Knowledge object
I have to create custom list view for knowledge article object in visualforce and lightning. I saw in the document that lightning:listview does not support knowledge object. Can we create it in ...
0
votes
0answers
18 views
How to remove Lightning Knowledge URL from the assignment email
When you assign an article draft to someone and click "send email" it sends an email with the following details.
John Smith has assigned you the article listed below.
Due date: 5/1/2019 Instructions:...
0
votes
0answers
17 views
Knowledge Article Record Type is not sorted in Classic UI
As per Salesforce document Knowledge Record Type order is random in Classic UI was a known issue wherein the Lightning Knowledge Record Types were not sorted in Classic UI.
However the document also ...
0
votes
0answers
66 views
How to create a correct test for knowledge articles?
I'm creating a package with a simple Apex class that retrieves info about knowledge article (Lighting Knowledge).
However, I'm having an issue with a test. When installing the package via installation ...
0
votes
0answers
47 views
How to update “Assigned To” field on Knowledge Article Version with Apex?
If I use standard button on Knowledge Article Version (KAV) called Assign (api name: AssignKnowledgeArticleVersion), it successfully updates the Assigned To (AssignedToId) field, however, I can't seem ...
0
votes
1answer
20 views
The object you're trying to delete is in use on site SITE_NAME, which is published
I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
3
votes
1answer
174 views
Knowledge Article Version (Knowledge__kav) query returns only articles with the same language as current user
I started working with Salesforce Knowledge objects and so far I've been surprised at least 3 times per hour.
The latest issue I'm facing is that I can't seem to be able to query Knowledge_kav ...
0
votes
0answers
42 views
scratch org with knowledge enabled won't accept custom fields when importing json
Given the following scratch org definition file:
{
"orgName": "ScratchMe",
"edition": "Developer",
"features": ["Knowledge"],
"hasSampleData": "false",
"settings": {
"...
0
votes
0answers
67 views
How to add Knowledge Component to Case Page Layout (LEx)?
I am trying to add the Knowledge Component to a Case page layout in LEx.
https://help.salesforce.com/articleView?id=knowledge_lightning_sidebar.htm&type=5
The above article states:"TIP The ...
0
votes
1answer
57 views
Knowledge Articles Query Partner Community
I'm trying to query Knowledge Articles in our community, so I am not using standard layouts. (The query is in a lightning component.) But when I log in with a Partner Community Profile I get no ...
0
votes
1answer
225 views
Public Knowledge Base for Lightning Knowledge
We are looking for various solutions to expose lightning knowledge articles to external users (Like... PKB). There is an appexchange application available for Salesforce classic knowledge, but not for ...
0
votes
1answer
406 views
Knowledge Data Categories in Lightning Knowledge
I'm working on a knowledge conversion from classic to lightning. I've migrated a small collection of article types to record types and enabled lightning knowledge. The problem I'm having is related to ...
0
votes
1answer
86 views
Knowledge__kav visualforce not shown in Article page layouts
I have create a visualforce with KnowledgeArticleVersion as standardController
Visualforce page:
<apex:page standardController="KnowledgeArticleVersion" extensions="MyController" showHeader="...
2
votes
1answer
307 views
Knowledge Article Suggestions: behavior differs between Classic and Lightning
I'm working on a solution that's expected to be entirely declarative. The objective is to deterministically surface one or more Knowledge articles as suggestions in the Knowledge component, based upon ...
1
vote
1answer
394 views
Configure Einstein Chat Bots to show Knowledge Base Articles
I used the Cookbook(http://go.pardot.com/l/349921/2018-06-13/gq59) to get Knowledge Articles into my bot.But it's not working...
The problem that I'm having is that my bot seems to have no rights ...
0
votes
1answer
94 views
Important Salesforce documentation missing regarding Lightning Knowledge
As per the Salesforce,
Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
0
votes
1answer
121 views
Setup for Lightning Knowledge remains in Salesforce Classic?
I have enabled the Lightning Knowledge and can see the setup for it in Salesforce Classic, but not in Lightning Experience.
I looked into this question thread mentioning:
The knowledge tab(s) (for ...
0
votes
0answers
135 views
Knowledge Community Filter topics based on Data Category
We are working on setting up a knowledge base community for all of our products. But we want to keep the Categories(Topics) separate from each product. We went ahead and created a main Data Category "...
0
votes
0answers
99 views
Validation rule before publish article
There is a approval field on my knowledge object and there is a approval process which changes this field to approved upon approval. I don't want article to be published when 'approval' field is not '...
0
votes
2answers
278 views
Rest callout via Batch Apex throws invalid session Id error
My Question is exactly same as this one - https://developer.salesforce.com/forums/?id=9060G0000005MLWQA2
But i will give more details.
We just turned on Lightning Knowledge on in our environment, ...
0
votes
1answer
137 views
How to Retrieve Knowledge Validation Status Picklist custom values?
Validation Status is a standard picklist available in Lightning Knowledge (Knowledge_kav), however the field metadata is not available in Knowledge Settings or Knowledge Object. I even tried Standard ...
0
votes
2answers
17 views
Knowledge Tab not able to see in Production - giving error
User is not able to see Knowledge Tab.
I have checked below settings, User is knowledge User also Knowledge One is enable on his profile. But Tab for Knowledge is set to Default Off. When I try to ...
0
votes
2answers
808 views
Can't enable Salesforce Knowledge in my sandbox
I've read from this trailhead how to enable Salesforce Knowledge. I don't see "Knowledge User" in my User record when I edit it.
My sandbox is Enterprise Edition. I've checked my User record in edit ...
0
votes
3answers
697 views
can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?
i want to know weather the community user can able to view the knowledge article published .
without enabling the knowledge user check box in the user details.
thank you!
0
votes
2answers
1k views
How do I create a Custom Component for Knowledge in Communities?
I am trying to set up Knowledge in a Community, using the Napili template and the Article Detail page template. I just need to be able to show the Title and Article Body fields in the page, and not ...
1
vote
2answers
2k views
How do I show Knowledge Article content in Community page?
I am trying to set up Knowledge in a Community, using the Napili template and the Article Detail page template. I am having trouble getting the page to show just the Article body and not all of the ...
1
vote
2answers
2k views
Unable to publish knowledge article in apex test class
I am trying to publish an article in my test code yet even with the exact code copied from the salesforce documentation nothing will allow me to publish an article. I have been working on this for ...
1
vote
1answer
1k views
Knowledge tab in Salesforce Lightning
Lightning App Launcher:
Classic:
Knowledge tab is not visible in Lightning. I have checked all the permission, not sure why it's not appearing.
I went through most of the question on this topic but ...
0
votes
1answer
309 views
Opening a Knowledge Article in lightning
Is there an equivalent of $Action.KnowledgeArticle.View in lightning component?
I am displaying a list of articles in lightning component, but not sure how to implement the mechanism of user being ...
1
vote
1answer
283 views
What is the best way to check if Lightning Knowledge is enabled via Apex code
We are building the application that needs to support Salesforce Classic Knowledge and Lightning Knowledge. As you might know these two knowledge types are not compatible between each other. In ...
0
votes
1answer
471 views
How to hide archived/draft Articles in Salesforce Knowledge for certain users
In Salesforce Lightning Knowledge, I need to either hide the 'Draft Articles' and 'Archived Articles' List Views from Knowledge tab or hide the archived/draft articles from certain users/profiles.
...
0
votes
1answer
435 views
SOQL Query to fetch articles submitted for approval
I want to fetch KB Articles which are "Submitted for Approval".
In PublishStatus - We only have two values - Draft and Published.
How to query articles which are in Draft and Submitted to Approval(...
4
votes
1answer
262 views
Lightning performance with over 300 Data categories in knowledge
I was surprised to read from the lightning knowledge guide that for orgs with over 300 Data Categories, if switching to lightning knowledge :
"you may experience slower performance."
I was under ...
