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Questions tagged [lightning-knowledge]

Use for questions related to deciding between or migrating from Salesforce Classic Knowledge to Salesforce Lightning Knowledge

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22 views

Lock Master Article when translation in progress

I am working on Lightning Knowledge. I need to lock the master article when translation is in progress. I am able to do so using After Update Trigger and Approval.Lock() method. However, the message ...
2
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0answers
35 views

Future Publication date for Salesforce Lightning Knowledge Articles

I am working on Salesforce Lightning Knowledge. Salesforce out of the box functionality allows users to schedule publishing of article for future date. Howeever this date is not visible on UI or ...
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0answers
12 views

Creating custom list view for Knowledge object

I have to create custom list view for knowledge article object in visualforce and lightning. I saw in the document that lightning:listview does not support knowledge object. Can we create it in ...
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0answers
16 views

How to remove Lightning Knowledge URL from the assignment email

When you assign an article draft to someone and click "send email" it sends an email with the following details. John Smith has assigned you the article listed below. Due date: 5/1/2019 Instructions:...
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11 views

Knowledge Article Record Type is not sorted in Classic UI

As per Salesforce document Knowledge Record Type order is random in Classic UI was a known issue wherein the Lightning Knowledge Record Types were not sorted in Classic UI. However the document also ...
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29 views

How to create a correct test for knowledge articles?

I'm creating a package with a simple Apex class that retrieves info about knowledge article (Lighting Knowledge). However, I'm having an issue with a test. When installing the package via installation ...
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35 views

How to update “Assigned To” field on Knowledge Article Version with Apex?

If I use standard button on Knowledge Article Version (KAV) called Assign (api name: AssignKnowledgeArticleVersion), it successfully updates the Assigned To (AssignedToId) field, however, I can't seem ...
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1answer
13 views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
3
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1answer
61 views

Knowledge Article Version (Knowledge__kav) query returns only articles with the same language as current user

I started working with Salesforce Knowledge objects and so far I've been surprised at least 3 times per hour. The latest issue I'm facing is that I can't seem to be able to query Knowledge_kav ...
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0answers
30 views

scratch org with knowledge enabled won't accept custom fields when importing json

Given the following scratch org definition file: { "orgName": "ScratchMe", "edition": "Developer", "features": ["Knowledge"], "hasSampleData": "false", "settings": { "...
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25 views

How to add Knowledge Component to Case Page Layout (LEx)?

I am trying to add the Knowledge Component to a Case page layout in LEx. https://help.salesforce.com/articleView?id=knowledge_lightning_sidebar.htm&type=5 The above article states:"TIP The ...
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1answer
45 views

Knowledge Articles Query Partner Community

I'm trying to query Knowledge Articles in our community, so I am not using standard layouts. (The query is in a lightning component.) But when I log in with a Partner Community Profile I get no ...
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1answer
103 views

Public Knowledge Base for Lightning Knowledge

We are looking for various solutions to expose lightning knowledge articles to external users (Like... PKB). There is an appexchange application available for Salesforce classic knowledge, but not for ...
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1answer
193 views

Knowledge Data Categories in Lightning Knowledge

I'm working on a knowledge conversion from classic to lightning. I've migrated a small collection of article types to record types and enabled lightning knowledge. The problem I'm having is related to ...
0
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1answer
70 views

Knowledge__kav visualforce not shown in Article page layouts

I have create a visualforce with KnowledgeArticleVersion as standardController Visualforce page: <apex:page standardController="KnowledgeArticleVersion" extensions="MyController" showHeader="...
2
votes
1answer
214 views

Knowledge Article Suggestions: behavior differs between Classic and Lightning

I'm working on a solution that's expected to be entirely declarative. The objective is to deterministically surface one or more Knowledge articles as suggestions in the Knowledge component, based upon ...
1
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1answer
262 views

Configure Einstein Chat Bots to show Knowledge Base Articles

I used the Cookbook(http://go.pardot.com/l/349921/2018-06-13/gq59) to get Knowledge Articles into my bot.But it's not working... The problem that I'm having is that my bot seems to have no rights ...
0
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1answer
75 views

Important Salesforce documentation missing regarding Lightning Knowledge

As per the Salesforce, Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
0
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1answer
90 views

Setup for Lightning Knowledge remains in Salesforce Classic?

I have enabled the Lightning Knowledge and can see the setup for it in Salesforce Classic, but not in Lightning Experience. I looked into this question thread mentioning: The knowledge tab(s) (for ...
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0answers
105 views

Knowledge Community Filter topics based on Data Category

We are working on setting up a knowledge base community for all of our products. But we want to keep the Categories(Topics) separate from each product. We went ahead and created a main Data Category "...
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0answers
87 views

Validation rule before publish article

There is a approval field on my knowledge object and there is a approval process which changes this field to approved upon approval. I don't want article to be published when 'approval' field is not '...
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2answers
239 views

Rest callout via Batch Apex throws invalid session Id error

My Question is exactly same as this one - https://developer.salesforce.com/forums/?id=9060G0000005MLWQA2 But i will give more details. We just turned on Lightning Knowledge on in our environment, ...
0
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1answer
111 views

How to Retrieve Knowledge Validation Status Picklist custom values?

Validation Status is a standard picklist available in Lightning Knowledge (Knowledge_kav), however the field metadata is not available in Knowledge Settings or Knowledge Object. I even tried Standard ...
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2answers
17 views

Knowledge Tab not able to see in Production - giving error

User is not able to see Knowledge Tab. I have checked below settings, User is knowledge User also Knowledge One is enable on his profile. But Tab for Knowledge is set to Default Off. When I try to ...
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2answers
621 views

Can't enable Salesforce Knowledge in my sandbox

I've read from this trailhead how to enable Salesforce Knowledge. I don't see "Knowledge User" in my User record when I edit it. My sandbox is Enterprise Edition. I've checked my User record in edit ...
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3answers
520 views

can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?

i want to know weather the community user can able to view the knowledge article published . without enabling the knowledge user check box in the user details. thank you!
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2answers
945 views

How do I create a Custom Component for Knowledge in Communities?

I am trying to set up Knowledge in a Community, using the Napili template and the Article Detail page template. I just need to be able to show the Title and Article Body fields in the page, and not ...
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2answers
1k views

How do I show Knowledge Article content in Community page?

I am trying to set up Knowledge in a Community, using the Napili template and the Article Detail page template. I am having trouble getting the page to show just the Article body and not all of the ...
1
vote
2answers
1k views

Unable to publish knowledge article in apex test class

I am trying to publish an article in my test code yet even with the exact code copied from the salesforce documentation nothing will allow me to publish an article. I have been working on this for ...
1
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1answer
1k views

Knowledge tab in Salesforce Lightning

Lightning App Launcher: Classic: Knowledge tab is not visible in Lightning. I have checked all the permission, not sure why it's not appearing. I went through most of the question on this topic but ...
0
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1answer
283 views

Opening a Knowledge Article in lightning

Is there an equivalent of $Action.KnowledgeArticle.View in lightning component? I am displaying a list of articles in lightning component, but not sure how to implement the mechanism of user being ...
1
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1answer
250 views

What is the best way to check if Lightning Knowledge is enabled via Apex code

We are building the application that needs to support Salesforce Classic Knowledge and Lightning Knowledge. As you might know these two knowledge types are not compatible between each other. In ...
0
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1answer
410 views

How to hide archived/draft Articles in Salesforce Knowledge for certain users

In Salesforce Lightning Knowledge, I need to either hide the 'Draft Articles' and 'Archived Articles' List Views from Knowledge tab or hide the archived/draft articles from certain users/profiles. ...
0
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1answer
410 views

SOQL Query to fetch articles submitted for approval

I want to fetch KB Articles which are "Submitted for Approval". In PublishStatus - We only have two values - Draft and Published. How to query articles which are in Draft and Submitted to Approval(...
5
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1answer
252 views

Lightning performance with over 300 Data categories in knowledge

I was surprised to read from the lightning knowledge guide that for orgs with over 300 Data Categories, if switching to lightning knowledge : "you may experience slower performance." I was under ...