Questions tagged [licenses]

Salesforce provides a multitude of different license types. You may have more than one type of user license in your organization. A user license entitles a user to different functionality within Salesforce and determines which profiles and permission sets are available to the user.

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38
votes
2answers
48k views

What is the difference between the “Salesforce” and “Salesforce Platform” licenses?

When creating or editing a Salesforce User, there is a picklist field that lets you assign a specific User License. In my Developer org, there are several options, two of which are confusing to me: ...
18
votes
2answers
5k views

Salesforce OEM license restrictions for end users

When you buy AppExchange products or third-party products they often come with Salesforce licences, typicslly Salesforce Platform licences that then show up in your org under 'company information'. ...
15
votes
2answers
2k views

What are the advantages of Light Application objects

I was hoping that the introduction of "Light Application object" would do something about the data storage of junction objects, but it doesn't seem to do anything about it. The documentation seems ...
14
votes
3answers
9k views

Get the list of users licensed for a Managed Package

I'm developing a managed package and I need the list of users with the license for the managed package within the package. Any idea on where to start will help! Overriding a standard button ...
13
votes
1answer
6k views

What are the differences between High Volume Customer Portal license and Authenticated Website license?

There are cloudy differences mentioned here, but I feel there are more differences.http://na1.salesforce.com/help/doc/en/customer_portal_manage_users.htm#CPuserlicenses What are the differences ...
13
votes
1answer
10k views

What does OEM stands for?

I was trying to find out difference about ISV and OEM licencing. Found many useful resources but did not get what OEM stands for? Here are links which i have already gone through: Salesforce OEM ...
13
votes
2answers
780 views

What happens if our App provider goes away?

I think this is mainly a licensing question: We're assessing an app on the app exchange. I can't find any information about what happens if the company that builds/supplies/supports the app goes out ...
11
votes
1answer
8k views

Salesforce Partner Cost

I can understand the difference between ISV and OEM but can anyone Explain exact steps to become ISV/OEM partner. Also I would like to have clarification on some issues. Please help me with following ...
11
votes
1answer
2k views

Overriding a standard button depending on whether user is licensed

I have Visualforce pages that I use to override the Contact Tab, View and Edit buttons. These pages are part of our package. The client would like users who are not licensed to use our app to be ...
11
votes
0answers
687 views

Negotiating with Salesforce.com [closed]

I recently purchased some additional licenses and had to negotiate terms with my rep. I was wondering if anyone had any information to make this go smoother. The standard terms they are looking for ...
10
votes
2answers
14k views

What is the difference between a “Customer Community Login” license, and a “Customer Community” license?

Among the various Salesforce User Licenses, there exist the following Community-specific types. Customer Community Customer Community Login Partner Community Partner Community Login What is the ...
10
votes
2answers
1k views

Salesforce reseller programme / Partner programme - Apto app - how does work?

I came across this website - http://www.apto.com/. It seems to be Salesforce CRM which already has the org setup in such a way to benefit estate agencies the most. I wasn't aware that this was ...
10
votes
1answer
2k views

What counts as a login for login-limited licenses (Authenticated Sites / High Volume Customer Portal)?

We're re-building a webservice that previously had it's own authentication and security model baked in. Instead of having the webservice handle this we're looking at switching to using Authenticated ...
10
votes
1answer
5k views

Community Licenses - Limit of custom objects

The documentation here says 10 custom objects per license. I have managed to assign more than 10 to a profile using Customer Community License and also was able to query and display data on VF page ...
9
votes
2answers
155 views

Obtaining Licensing Info via API

Is there a way to identify total user licenses and allocated licenses via API? We have multiple orgs and we wanted to keep track of license allocated to each org and how many of them are in use vs ...
9
votes
1answer
398 views

Revenue sharing for ISVforce

I have listed my app in appexchange. I received an LMO and I am able to modify the licences for all installs like adding seats, setting expiration etc. I can't use appexchange checkout as stripe is ...
8
votes
2answers
1k views

Allocate (deallocate) managed package licenses to users via Apex

Our salesforce is integrated with a third party that activates and deactivates users on a daily basis. Given this situation, it would be ideal that licenses for managed packages are allocated/de-...
8
votes
1answer
4k views

'Guest' vs 'Guest User License' in sites?

When I first set up a site, I am always given the option to have the the type of new site be 'Guest' or 'Guest User License'. I have not been able to find any documentation on what the difference is. ...
8
votes
2answers
9k views

User licences on Sandbox

I've not had a chance to look around a production org yet, hence these questions. Every time a new sandbox is created, are we buying a new set of licences? I understand from this answer that its a ...
7
votes
2answers
6k views

Assigning Managed Package Licenses in a Sandbox

In our production organization, we can access the following page either through a related list on the User object (Manage Licenses) or through a link in Installed Packages next to the package. We ...
7
votes
5answers
4k views

How can I import data owned by people who are not Salesforce users?

I am migrating to Salesforce.com from an on premise CRM system. I have a large amount of historical data relating to users who have now left my company. I need to bring this data into Salesforce and ...
7
votes
3answers
11k views

What is the difference between the Salesforce Platform license and Chatter Only license?

Salesforce Platform License: Designed for users who need access to custom apps but not to standard CRM functionality. Users with this user license are entitled to use custom apps developed in your ...
7
votes
1answer
2k views

Why do Partner Developer Edition orgs only have two (2) licenses?

In my day-to-day work, I'm used to spinning up Partner Developer Edition orgs for test and development of managed and unmanaged packages. I thought Partner Developer Edition came with 20 seats, but ...
7
votes
2answers
7k views

Inactive users and User licence usage

This question has been bothering me for quite a while. I've always simply assumed, "deactivating users will not increase the number of available user licences". The help document says: A ...
7
votes
1answer
713 views

Organization roles involved in listing on the AppExchange

What are the organization roles involved in publishing an application on the AppExchange and what is the purpose of each of these orgs? Example org roles: CRM ISV Organization (Business Org) ...
7
votes
2answers
6k views

Find Org expiration date

How to find the expiration date of an org in salesforce.com I tried this query: Select TrialExpirationDate from Organisation but it is returning null as the org is purchased one. So, how can we ...
7
votes
3answers
846 views

Which Salesforce License is required to use Dev Hub (beta)?

Today I've tried to enable the new Dev Hub for some of our Developers. Dev Hub itself is working only for me as I am using a Salesforce license with the Profile System Administrator. Since the Devs ...
6
votes
1answer
742 views

Does deactivating a user in Salesforce remove them from the license count of a managed package?

As the title states, we have several installed packages that requires licenses for users to access the package. If someone leaves the company and we deactivate their Salesforce user, do their licenses ...
6
votes
2answers
977 views

Does Apex really runs in a GOD mode (System Mode)

Please help me understand if apex code really runs in a system mode or is there a technical glitch, in our scenario, we are using multiple license types based on end user need, we have almost 3k 'Full ...
6
votes
1answer
2k views

Authenticated Website licenses obsolete?

I have a customer who has a large volume of Authenticated Website licenses, which are used to do custom Sites logins to a fully custom website. They have been told by their sales rep that Salesforce ...
6
votes
2answers
6k views

how to increase salesforce user licenses in developer edition

I am developing custom apps for salesforce using free force.com developer account. I need to create some extra users for testing purposes. So I just wanted to ask: Whether I can increase number of ...
6
votes
2answers
2k views

How to handle Salesforce.com Managed package System.LicenseException on Expired Trial installs?

We have developed a managed package application which is currently privately listed in AppExchange and is soon to me made public. Our trial users have installed our application in their production ...
6
votes
1answer
2k views

understanding salesforce licensing for development and deployment

I am trying to understand the licensing issues on I would come across on Force.com for developing an application that will have its own data source and will also be pulling data from SalesForce.com ...
6
votes
2answers
355 views

Differences in license names between Prod and Scratch orgs

I'm trying to automate our development process by using scratch orgs and pushing the converted metadata into them. I have an existing codebase already, my production org was created in March 2015 and ...
6
votes
1answer
356 views

Salesforce API access users' licenses

As part of a task, I need to look into Salesforce to grab users and find what licenses they are using (all through SOQL so far, with Oauth authentication). As part of my research, I looked up the ...
5
votes
5answers
2k views

Automate assignment of managed package licenses?

We have a managed package that requires a license. We've purchased enough licenses for our entire company (2,500+ users). Assuming I know the SELECT statement that will get me a list of all these ...
5
votes
2answers
11k views

How is a Salesforce Sandbox licensed?

What is pricing model when you want an extra Sandbox from Salesforce? Is it like how you purchase Salesforce production instance, i.e., $/month/user? Or is it a flat rate, i.e, X dollars for 1 ...
5
votes
2answers
197 views

Is it possible to migrate valid LMA License records between LMA orgs?

Has anyone out there in the ISV/OEM ecosystem ever signed up customers in one LMA org, with official License records being created, and then, say, decided to spin-off this application into a separate ...
5
votes
1answer
2k views

What is the Best Practice for the right Training Environment?

As we all know, good user trainings are crucial to ensure a high adoption rate and a successful CRM strategy. I'm hired quite regularly by customers to provide enduser trainings. Always there is the ...
5
votes
1answer
37 views

How do I know if the customer org has a site licence for my Package?

We are providing a generic global trigger API, enabling some packaged features for any SObject. So customers could possibly invoke it in their Opportunity trigger. trigger Opportunities on ...
5
votes
1answer
1k views

Difference between Feature licenses and Permission set licenses

I am trying to understand the difference between Feature Licenses and Permission Set Licenses. From the documentation, it seems both licenses entitles user to access an additional feature that is ...
5
votes
1answer
434 views

Selling a Force.com App on license base without publishing it in the AppExhchange

Imagine we have several requests from clients for custom Force.com apps. Surely we can build those and get paid once, but for continuity, we (and our client) like to have a licensing model where they ...
5
votes
1answer
295 views

What limits are there on Patch Orgs?

I'm looking to learn about what limits apply to Patch Orgs. For example: How many patch orgs can I spawn off one release? Can I upload unlimited versions from a patch org as long as they don't add ...
5
votes
1answer
2k views

Can Salesforce Platform License Users Approve via Email?

Looking for confirmation on whether users with the 'Salesforce Platform' license can approve via email. In the past, I've worked with customers where this worked, but getting an error in one customer'...
4
votes
1answer
73 views

Can Platform License Users access the Standard Order Object?

Is it possible for users with a Platform license to access the Standard Order object?
4
votes
1answer
8k views

Exact differences between Partner Community License and Enterprise Edition

We are SI and ISV partners and I'm looking for an detailed feature comparison between regular Enterprise Edition Licenses and Partner Community Licenses. Best thing I found is this: https://help....
4
votes
1answer
1k views

Ensuring Test Code Coverage when you have Insufficient Access Rights on an Object

I recently ran into an issue where we installed some Service Cloud pieces in our predominantly Sales Cloud org (including the Public Knowledge Base). This installed a few custom APEX classes and tests....
4
votes
1answer
1k views

IoT cloud in salesforce pricing

I have been trying to get the licensing and cost structure for IoT cloud in Salesforce. Anyone got any idea around same, please let me know.
4
votes
2answers
2k views

If I set up a user in sandbox will it use one of my production licenses?

I have a full copy sandbox. I now have a user that wants to explore the org and try some things out however, I don't want them to do this is the production org. Therefore I need to set them up in the ...
4
votes
3answers
312 views

Database.com licenses in a Salesforce org

It seems it is possible add Database.com users into a 'normal' Salesforce.com org (i.e. a standard EE or UE org) to allow large numbers of users cheaper access to API and OAuth based authentication. ...