Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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110 views

Is there a way to specify Journey Builder Email Sends to occur only during a designated timeframe (i.e. Business Hours)?

Similar to the Send-Throttling "Delivery Window" setting, is there some way to achieve only sending emails during a specific timeframe throughout the day when an Email Activity is used in Journey ...
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1answer
46 views

Dynamic Sender Profile randomly works

This is such a strange case. I created a dynamic sender profile which randomly shows the right sender and otherwise shows the default one. I will tell you step by step what I did: Creating a journey ...
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2answers
128 views

Send a Push Notification from a journey

My problem is - I want to send a push notification using a journey, but I can't get the ContactKey of a MobilePush contact and admit it into a data extension (it doesn't exist in the _PushAddress data ...
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1answer
64 views

Exclusion Script more than one DE

I have a question about using exclusion script. How should you write it if you are trying to exclude 2 data extensions? I can't find examples of this anywhere. Below is what I came up with: ROWCOUNT(...
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2answers
87 views

Journey Builder API to extract total populations

I am currently looking to extract the number of contacts who went through different activities of a journey. Is there a way I can extract this information through API?
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0answers
77 views

Decision split activity in Journey Builder

I have created a Journey builder with a Salesforce Data Event on the "Opportunity" object. When an Opportunity record is injected into the Journey later in the customer journey process if the ...
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1answer
71 views

Salesforce Account as Entry source in Journey Builder Does NOT work

I use as an entry source Salesforce Data. In case i want to target leads, i choose Lead ID everything works properly. Now, i want a journey for Accounts that i have in Salescloud.I tried everything ...
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0answers
35 views

Why is my UTM campaign name in Journey builder locked

I am trying to changing the name of the UTM campaign name in journey builder but is is locked. How do I change / modify this?
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1answer
77 views

Getting subscriber opens and clicks from journey emails

We would like to get subscriber opens and clicks for all emails from all versions of our journey in the last 6 months (I know that's the limit for data views). I've found the official SQL query but I ...
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1answer
60 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
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1answer
113 views

Journey Builder: How to use Wait by Attribute using Contact Data

I have built a journey which send an email the day before of an event. To do this, I have chosen a Wait by Attribute using Contact Data due to the date of the event may change. The journey can ...
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1answer
93 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
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32 views

Journey builder cross object data

We have a custom object "Coupon" in Sales Cloud. This object has Contact lookup field and 'coupon code' text field. When Coupon record is assigned to a contact, s/he will become a campaign member (...
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2answers
103 views

Salesforce Data as Entry Event - System Generated Data Extension is not getting updated

I have a journey that is using Salesforce Data as the entry event. SFMC automatically creates a data extension for that journey and automatically links it in Data Designer in the Sales and Service ...
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1answer
57 views

Related Salesforce Objects not showing in Journey Builder

I have created a Journey which uses Salesforce Data as my entry event. When I am setting up the Filter Criteria, some of my related objects are not shown. All objects used are synced from Salesforce ...
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1answer
37 views

Consequences of emptying and refilling Data Extensions of Contact Model

After a lot of wrestling with the Script Activities containing SSJS for removing unwanted rows from my DEs and noticing that there are limits on the number of rows they can delete in a for-loop (2500) ...
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1answer
44 views

Get contacts that are moving through the Journey

What is the best way to see contacts that are still engaged in a specific Journey (have not left). There are no "contact update" related activities that would make it easy to define who left already.
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2answers
31 views

Restrict users to recieve emails once they exit from journey

I have a requirement in which users should not get any emails for 2 months once they exit journey. In journey settings we have used "re-enter only after exiting the journey". Is there a way we can ...
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1answer
75 views

How to get updated Lead data in Journey builder?

We have created a Journey in Marketing cloud and Lead enter in the journey based on some criteria so after this someone will change the Lead status like Open to Contracted so we need this updated ...
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1answer
97 views

Marketing Cloud Journey Builder - Logic when using contact data evaluation

I have a Journey where it does a decision split based on a Data Extension Status field = Planned. I am using the "contact data" evaluation option as the status can change from the time the person is ...
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1answer
112 views

Wait by an attribute after a decision split in Journey Builder

I'd like to have the following scenario: If the date value of a field called FlightDate is more than e.g. 2 days away, then I would like to wait until the day after (another value) BookingDate in ...
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2answers
215 views

Stop email from sending using AMPscript

I have a journey which sends an email. The email contains an AMPscript pulling content blocks in. Is is possible to NOT sent the email if there are no content blocks in the email? SET @CONTACT_ID = ...
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1answer
121 views

Salesforce Marketing cloud Journey builder : Need to send real-time email when user enter in a journey for many consumers

As per the requirement, I need to send real-time email to user (large audience) when he/she enters in a journey. I can do it using "API Event" . But my question is what if there are thousands of ...
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0answers
25 views

Salesforce Data Event for multiple criterias

I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is: The value of a field A has been updated to 'True' A new record is created and the value of the field A ...
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2answers
34 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
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1answer
37 views

What data should I include in the journey entry point DE?

I am new to Journey Builder and wondering about the following: In order to find which recipients should participate in my journey, I need to run an SQL Query and update the associated Entry Point DE. ...
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37 views

How can we set Subscriber Status correctly using MC Connector

There is a common issue with Marketing Cloud when connected with Salesforce that it assumes new Subscribers are Status = "Active". Typically we get around this by running an automation to correctly ...
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1answer
135 views

Evaluate All Records using Salesforce Data in Journey Builder

When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records. But when ...
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1answer
86 views

Decision Split With SF Entry Event Not Working As Intended

I've got a journey being populated by an SF Entry Event from the Lead Object. Later in the journey, I want to check for updates to a status field on the Lead object using Contact data. Unfortunately, ...
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0answers
22 views

How to know where an automation is used?

Please I need to know In which Journey Builders, an Automation is used in the entire Business Unit. What is the quickest way to do that?
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1answer
66 views

SFMC not sending data to a custom activity endpoint (REST type)

I have a custom activity that isn't getting any data from MC. Param1/param2 are coming from activity UI form, Subscriber key is hardcoded in config.json. Is my configuration valid? Publish.url is ...
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0answers
33 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
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1answer
35 views

Create Journey from Template - Journey Builder API

Can you create a new Journey from existing Templates using the Journey Builder API?
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1answer
26 views

How to add a dynamic value for ordinal #4 in Lookup Function?

I've got 2 Data Extensions. Let's call them A and B In my Journey, I can only easily include the attributes from the Sendable Data Extension (A) that I'm using to trigger the Journey. However, I ...
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1answer
27 views

JB sms test not working

I have a JB using SMS, with a DE that is sendable/testable and includes a subscriber key. See image to see how data is setup. The journey validates fine, allows me to select testers from the DB, but ...
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2answers
200 views

Journey Builder Salesforce Data Event and APEX Governor Limits

We use Salesforce Data Event as journey entry source and we now have a requirement to do a bulk upload of contacts to Sales Cloud and inject all of them into a running welcome journey. Could someone ...
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1answer
36 views

Changing an email address for users who are already in a journey

We use the force.com platform in combination with Marketing Cloud. We have journey's running with DE's which are updated by automations. Plus we have journeys running on Salesforce Data. The problem ...
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1answer
23 views

Fire journey via Rest API - Shared Data Extension issue

I am trying to use rest api to fire the journey. The code is in cloud page , coded by ssjs. I have successfully triggered the journey , if the target data extension is in the child business unit. but ...
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0answers
47 views

Salesforce Data entry source for child business unit journeys

Just wanted to make sure I was thinking about this the right way. If we are creating journeys in a child business unit, if we want to leverage our MC Connect data, we will have to utilize the ...
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1answer
33 views

Where to run query activity for Journey

I have a query activity which populates a Data Extension, this data extension is then used within a Journey to populate entries. When activating the journey, MC creates an automation when a schedule ...
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1answer
45 views

How can i prevent emails to be sent on weekends and instead queue it to be sent on Monday from Marketing Cloud?

So we want to prevent the sent of the emails that we have in journeys in Marketing cloud to come out on the week-end ( Saturday and Sunday) but queue it to come up on Monday ? Is there an Exclusion ...
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1answer
131 views

SFMC - Migrating Automations and Journeys from one Business Unit to other Business Unit

I have a use case where I have to migrate all the automations and journeys from one business unit to other business unit. Is there any way that I could avoid doing it manually and save time ?
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1answer
158 views

Is it possible to host a Custom JB Activity and all associated resources on a CloudPage instead of an external web server?

We are in the process of developing a Custom JB Activity for our requirement. After going through all documentation and code samples available on the internet, what we understand is that the custom ...
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1answer
56 views

How to invoke a CloudPage from inside a Custom JB Activity and pass input parameters to it?

We have some SSJS/AMPScript code embedded in a cloudpage which we want to invoke from a Custom JB Activity and pass some parameters to it as input. Please advise how we can achieve this. Any sample ...
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3answers
46 views

Extra decimal is showing in my Point_Balance data point in my email should be, e.g. Point_Balance = 567 instead of 567.0

How to remove ".0" in data point that reflects in emails from Journey Builder that uses Contact Object from Salesforce to inject customers in the Journey. The proper value should be, e.g. 567 instead ...
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1answer
80 views

Unable to trigger API entry event in Journney Builder

I am currently getting this error code { "message": "Internal Server Error", "errorcode": 0, "documentation": "https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-...
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1answer
142 views

Marketing Cloud Journey Data Not Available for Exit Criteria?

Why can't I define journey exit criteria using attributes from journey data, instead of only attributes from contact data, which seem to be all that's available? I ask because I need to use the ...
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0answers
12 views

Using and tracking the same dynamic bloc used in 2 different emails

I have two Journeys with one email each and I want to use the same dynamic content block in each of the 2 emails. Is it possible to track the Clicks and the Opens for the block used in 2 different ...
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1answer
128 views

Not able to find smart capture form while defining entry source in journey builder

Hi i am creating a new journey and trying to add a data source in it but its not showing me the smart capture form. I have included that form in my cloud pages and checked it for using in journey. I ...
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1answer
32 views

Journey Goals based on email metrics

Is it possible to establish a Goal in a Journey based on the % of Open / Clicks / etc of an email within the journey? I see a Goal can be only set based on Contact Data, so I was thinking in create a ...

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