Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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40 views

Wait By Text Attribute inside a Journey Builder

I have a Journey where it creates Custom Object record using Object Activity in Salesforce. There is a Activity object in Salesforce which is related to this Custom object in Salesforce Sales Cloud. ...
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Can I use Salesforce custom label from sales cloud in SFMC Journey?

Can I use Salesforce custom label from the sales cloud in SFMC Journey? we have connected the two orgs with the Marketing cloud connector.
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1answer
22 views

Marketing Cloud journeys from MC connect

I had a question about how the journey created using salesforce data from cloud connect works. When a lead gets into the journey the user data is stored in a journey DE .So, what happens if the lead ...
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34 views

Can I rename the Journey_name and DE name of the API Entry source journey?

I have done a TYPO in the naming convention of the API Entry based journey. And now I have to rename-the Journey Name and DE-Name, can I perform this without stopping/creating new version?
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1answer
49 views

Journey builder - wait until next Sunday

I have couple of emails which are needs to be sent with particular durations like 2days, 4days which can be achieved by WAIT BY DURATION activity. But I want my last email to go out the NEXT SUNDAY. ...
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1answer
67 views

Updating Attribute from Journey Builder Wait By Attribute Activity

My Journey has a Salesforce Data Entry Event and a Wait By Attribute activity containing an attribute date from Salesforce Lead record. The moment the Journey reaches the Wait By Attribute activity, ...
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2answers
147 views

AMPScript displaying wrong Date inside Journey that is triggered by automation - Reason?

The Problem A wrong date gets calculated by AMPScript GetSendDate with SystemDateToLocalDate inside a journey that is triggered by automations. Our SendLog DataExtensions has senddates displayed in ...
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1answer
35 views

Can we extract data of contacts that entered a journey and are not a part of email activity in Journey builder [duplicate]

-I am trying to extract data of contacts who entered the journey and who exit the journey as a reminder group and passed through wait by duration activity before flowing out of journey. -These ...
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1answer
18 views

Using API events to drive Journey entry with existing data?

We have a journey that we would like to be triggered in real-time from an external service, however there are some existing customers that also need to be included in this Journey (around 5K records) ...
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1answer
32 views

Updating click and open data in salesforce from journeys

I have a journey in marketing cloud and few email steps in them each one week apart. I would like to check the open and clicks of email sent before sending the next email so that the data can be sent ...
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1answer
97 views

How to Bypass High Water-Mark in Marketing Cloud Journey Builder

I need to design my Journey in a way that the same person can re-enter it multiple times. The Contact Entry settings of my Journey is already set to "Re-entry anytime" but I still can't make it work. ...
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1answer
26 views

UpsertDE with Composite Primary Key for Journey Activity Tracker

I'm attempting to create a Journey Activity tracker for a DE with a Composite Primary key of [Subscriber Key], ContractID, and ContactId. Here is what I've attempted to insert within each email and it ...
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1answer
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How custom activity runs on journey status

I am quite new for custom activity. I am unable to understand , how custom activity runs, when we activated journey what would be the method that will execute the method. Can we segregate the code ...
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2answers
41 views

Salesforce Marketing Cloud - Stop Automation Activity based on Run

In Salesforce Marketing Cloud, I'm trying to determine a way to stop or pause an automation if it's run within a certain amount of time. Essentially, there's a Marketing Cloud bug where a single file ...
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2answers
67 views

Update Contact in Journey Builder - New Attribute Value

I wanted to know if I can use "update contact" to add a new attribute when the contact opens an email and change their status on the data extension as "Email Opened"? Please let me know if my question ...
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Adding an Activity to the SF Timeline from Marketing Cloud

Is it possible to add an Activity to the SF Timeline from Marketing Cloud? This is a requirement Ive just been handed when something happens in a journey, to add something to the Activity Timeline for ...
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1answer
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Journey Builder Question> Do Contacts who have aged-out of a Journey count towards the goal?

When looking at Journey Builder Goals... Does Journey Builder evaluate contacts who have exited / aged out ? or only contacts who are "in" the journey? My use case is to get customer to submit an ...
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1answer
65 views

How Iframe works in custom activity - Journey Builder

I am quite new for custom activity. I am trying to achieve the requirement that I need to save some data from Iframe through custom activity to marketing cloud in DE (this part is done) and in ...
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21 views

Customizing Journey Builder schedule

I have to customize the journey builder schedule to 20 mins, which is not directly provided by Salesforce.I heard we can achieve this by writing AMP script and SSJS on cloud pages. can anyone provide ...
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12 views

Date based entry event not working

I've set-up a data based entry event as can be seen in the picture. When I run a similar query it gives me the people who have their birthday today. But the entry event is not doing anything, it is ...
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1answer
30 views

Discard In-App Message based on the date sent to customer

I created a journey with recurring scheduling and data extension. I want to display a certain In-App message when a new customer is inserted in a table, but the customer can see the message up to 7 ...
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1answer
31 views

Updating an email in a Live Journey - if it's in the Journey more than once, does each need updating?

I have some Journeys that contain multiple instances of the same email. Do I need to update each instance of the common email? Or do I just need to update it once? This relates to this SF Help ...
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32 views

SQL Query Activity Update vs. Overwrite Target DE

I have a scenario in which we: SQL Query to Sendable DE. SQL Selects Contacts based on a specific Status. Fire an event in an automation to inject to a Journey We need to hold the injected contacts ...
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1answer
23 views

Why could be the reason a Journey decreases its total populations along the path?

Thank you for your time! I have an issue here with the decrease ammount of total population along the path... I dont understand why it is happening, the reasons of this decrease... Here you have a ...
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1answer
64 views

Where are the Opens stored for Mobile Push messages in Salesforce Marketing Cloud?

Hi fellow SFMC developers, I am trying to build a journey that sends two push messages: first one to the entire audience and a Push notification reminder to those recipients who have not opened the ...
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2answers
64 views

Why do we hold contacts for a day in Journey Builder? What if we set it to 1 hour?

We have a journey that repeats every morning to check for new status changes. By default, there is a wait period of 1 day before the end of any journey - why? Obviously, if the automation runs every ...
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1answer
40 views

Journey Builder sends not displayed in Sales Cloud

i try to track Journey sends in Sales Cloud under IER. I'am using the SFMC Connector. In SFMC i use the 18 digit ID as subscriber key. Journey data Extension is located in "Data Extension folder" ...
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11 views

Salesforce Data Entry with multiple isUpdated criteria behavior

I would like to confirm what the behavior in MC should when using Salesforce Data entry in my Journey (is new and is updated is selected) When the entry criteria has multiple fields like the ...
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1answer
51 views

What are the requirements to receive Tracking Data from Journey Builder in Salesforce?

I'm creating journeys in my MID and I realised that not all the journeys are pushing tracking data into Salesforce. I checked with MC Support and they checked that everything is working as expected ...
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1answer
26 views

CC in Marketing Cloud - Send All Campaign Members the same Email - all in CC ? (Marketing Cloud)

We're trying to automate Client Meeting Notes sent from Marketing Cloud without leaving the CRM; The recipients are SF Campaign Members who constitute the Key Stakeholders of the meeting. An ...
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39 views

Internal Server Error from marketingcloudapis /interaction/v1/events

Getting error every time that I try this request: curl --request POST 'https://[MY SUBDOMAIN].rest.marketingcloudapis.com/interaction/v1/events' \ --header 'authorization: Bearer [TOKEN]' \ --header ...
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2answers
125 views

Journey Builder Activation Error: FIELD_INTEGRITY_EXCEPTION;Required field is missing: rules;;Flow Save failed

Until Last Friday, I was able to activate my Journeys that had a Salesforce Data Event as an Entry Source without any problems and since then nobody has edited the user permission settings as far as I ...
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2answers
37 views

Journey Data View

I just wanted to ask, if I have a journey that was created 6 months back, but I created a new version of the journey within 6 months, will the data view of journey give me the data for this journey or ...
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1answer
36 views

Data Extension field has Colon

I am attempting to use an exclusion script on my emails in Journey Builder. We are loading a data extension with opportunities that we would want to exclude from the send. Our exclusion looks like ...
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47 views

Journey Builder and relative dates criteria

Is there any way on Journey Builder to use Date fields and relative dates? It seems that we can only select a specific date (is equal/after/before MM/DD/YYYY). I would like to create a Salesforce ...
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1answer
49 views

Is there a way to use SQL to identify all records who are not part of an active Journey in Marketing Cloud?

I am a novice when it comes to SQL. I'm trying to identify all records in Marketing Cloud that are not part of an active journey (ie. they have never been a member of one or have exited one in the ...
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41 views

Marketing Cloud data views for Journeys that do not send emails

Background My customer would like to create non-sending journey to get a better sense of the data coming into a journey, and decision logic we plan to use. We are experiencing lots of bad/dirty data, ...
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1answer
202 views

Managing Leads and Contacts from CRM in the Marketing Cloud

I am not the first come across this situation, there does not seem to be any SFMC best practice, so i am looking for some ideas. New instance set up. We are using the Marketing Cloud connector to ...
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1answer
27 views

Random Split takes out some audience members

I put 3100 people into a journey audience. The first step is a 50/50 random split. There seems to be some kind of a filter wich I can´t see, because there arrive only 2599. Has somebody an idea? Stay ...
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2answers
53 views

Clear Data Extension from Automation - Marketing Cloud

I have created automation with the following attributes: file drop Import the data to DE from the CSV file (Which I have dropped on FTP client) Send Email activity (Sends the email to that person ...
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1answer
41 views

Journey Builder - journey settings

Based on who clicks a certain element in a mail, I'd like to add these subscribers to a journey. So, I have the following in place: This query populates a data extension hourly (on the full hour) ...
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0answers
66 views

Journey Builder - Date outArgument from custom activity failing in Decision Split activity

Here is my scenario, I've created a custom journey builder activity that returns a date as one of its outArguments. Within the journey I've placed a Decision Split activity following my custom ...
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1answer
25 views

Importing/Overwriting a DE that is part of a journey which is triggered by a new campaign member in SF

I have a welcome journey that is triggered by a new campaign member in SF (via connector). The DE that is created as part of the journey does not have a primary key value (though it probably should). ...
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11 views

What is the best way to catch up a Welcome Journey (based on SF Campaign) after the recent outage?

Question: After the downtime yesterday, I have to catch up my welcome journey records/emails that did not go out during the outage. My welcome journeys are initiated by a new campaign member in SF. ...
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1answer
80 views

Need Guidance on Marketing Cloud Sync and Journey Builder Set up

I need some Architecture / Data Modeling help in regards to Journey builder and the CRM   I am brining new Customers into the SFMC via a Salesforce Data Event in Journey Builder, for a welcome journey....
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1answer
87 views

Mobile Phone Number format in Journey Builder

Was wondering if phone number format matters for Marketing Cloud Journey Builder? I did a test where I put my mobile number and inside the data extension I had data type phone. My number was just ...
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81 views

Return Path tracking for Single Sends in Journey Builder

I know that Journey Builder sends are not tracked automatically in Return Path, just as triggered sends. We now solve this with an automation that periodically sends the mail to the Return Path ...
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0answers
43 views

Low open rate of Email despite good IP Warming response & good open rates in the initial months

Problem statement: Open rates for a new customer via Journey builder tool has gone down after a good start for the initial 2 months and it needs to be rectified. This campaign is for good/reliable ...
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1answer
67 views

_dataSourceName for SMS activity in journey builder?

I'm trying to create a SMS activity in Journey Builder and use the entry source (data extension) name in the ampscript. Is this even possible? This is the ampscript %%[ set @dataSourceName = ...
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34 views

Error 596 when firing Journey Builder API Event

Writing PHP code for Salesforce Marketing cloud. Below are the steps I followed: Created an API Event. Created a journey using above event. Generated access token using /v2/token Then using below ...

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