Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
314 views

Making dynamic outcome branches in Journey Builder Custom Split Activity

We have a Interaction that sends out a series of emails leading up to a sports event. For example: 10 weeks prior 8 weeks prior 4 weeks prior 2 weeks prior 1 week prior 1 week after Normally an ...
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0answers
172 views

ETPush.registerForNotifications() method in JB4A SDK Cordova Plugin, callback not working

I've created a Github issue for this as well, find it here: https://github.com/ExactTarget/JB4A-SDK-CordovaPlugin/issues/3. The Github issue has images and code to review. For a quick summary, the ...
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2answers
3k views

Personalization in Mobile Connect SMS called within Journey Builder

In order to personalize our SMS - Journey Builder send, we need to use the values of the fields of the Data Extension that trigger de Journey Builder. So that, we are using an AMPScript code in the ...
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1answer
870 views

How do I change data extension field names from a salesforce report import without having to change salesforce field display names?

I am using the Marketing Cloud connector to import Salesforce reports into Sendable Data Extensions that I then want to use in Journey Builder. The field names that are created in the data extension ...
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1answer
189 views

POST to interaction-experimental/v1/events returns 500 error

I'm doing a POST to interaction-experimental/v1/events with the following payload: { "ContactKey":"[key]", "EventDefinitionKey":"[event-key-from-trigger]", "Data": { "email" : "test", ...
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1answer
131 views

Cannot retrieve Trigger using Interactions method

I've tried tried using the Interactions method to retreive (GET) all Interactions. This works fine, however the triggers array is empty for each Interaction object: { "id":"2a6454c4-4e6d-4362-...
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1answer
171 views

Issue while firing an event using ContactEvents method in Journey builder

I am trying a simple example of firing an event using Rest API in journey builder.Followed exactly the same steps as were mentioned in the link below. https://github.com/mattcam/Salesforce-Marketing-...
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2answers
226 views

Error using Custom Split Descision

I have been trying to create a Custom Split Decision as described here but I am not able to make it work. My activity seams to be fine when I look at the Journey Build, but when I execute a journey ...
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1answer
360 views

ExactTarget not requesting config.json for custom Journey Builder Platform Activity

I've more or less successfully configured two custom platform activities for Desk.com as per Custom Activities - Desk.com API. They both appear in the journey builder activities: After configuring ...
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1answer
640 views

Using a custom Journey Builder platform activity

I'm working through the steps in Creating V1 Platform Activities. When or how does a platform activity appear in Journey Builder? Does it need to satisfy all the requirements listed in the Common ...
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1answer
2k views

Root DE vs 1-1 relationship

could you clarify what is the difference between defining a root DE and a 1-1 relationship in Contact Builder? As I understand it, you will setup a DE as root only when you know you will have only ...
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1answer
709 views

How to create a Custom Split Activity

I would like to know where I can find any documentation about how to configure the "config.json" file in order to create a Custom Split Activity as shown here. I have also found information saying ...
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2answers
712 views

Use SSJS in Custom Activity

I was wondering if there is any possibility to create a Custom Activity that executes AMPScript or/and SSJS. If so, how could I read Journey context information to the SSJS? Thanks!
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1answer
336 views

Interaction Test Dashboard missing in Journey Builder

According the the March Release Notes there is a new 'Interaction Test Dashboard' as per the screenshot below: However I can't find this interface anywhere. It's not mentioned in the Interaction Test ...
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2answers
145 views

Cannot use the contactEvents method to serialize Event data

I'm not sure if this is related, but since the March 6 Release, I haven't been able to serialize Event data into an Event Data Extension using the Fuel REST API contactEvents method. I've tried using ...
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0answers
83 views

How to configure custom trigger filter

I have been doing some test based on the journey-builder-custom-hello-world example at Github. I am able to fire it and set data into its Data Extension. I hav tried unsuccessfully so start a Customer ...
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2answers
1k views

Is possible to fire a regular trigger throw API?

I would like to know if it is possible to fire an regular Trigger (the ones you define in the visual interface) using the API. I have done some test using this URL: https://www.exacttargetapis.com/...
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1answer
224 views

JWT not included in payload for Custom Activity endpoints

We're creating a Journey Builder Custom Activity. The documentation explains: If the "useJwt" property is set to true below for any of the REST Activity's methods, then a JWT for the account is ...
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1answer
115 views

Cannot use two identical Custom Activities in the same Interaction

we are having an issue with using two (identical) Custom Activities in the same Interaction. The inArguments are passed from Journey Builder to the first Interaction in the execute request, the ...
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1answer
1k views

Personalization string in email not appearing when email is sent from Journey Builder

I'm trying to use a personalization string in an email sent from a Journey Builder Interaction (using a Send Email Activity). I'm aware that this support was added in the November release but I can't ...
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0answers
124 views

Journey Builder - Engagement Split issue

When activating a journey with Engagement Split, I receive this error: Configuration Not Complete. I18N_VALIDATION_CONFIG_ACTIVITY_MULTIPLE. Has anyone been able to overcome this error?
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1answer
113 views

Defining iframe size in runningModal object for Journey Builder Custom Activities

I'm extending a Custom Activity as described in the the documentation on extending platform activities and adding custom interfaces when the Interaction is in a running state (by adding a hover state ...
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1answer
118 views

Metadata version number in Journey Builder Custom Activities

The Custom Activities in the custom-activity-deskapi-node example application include a version name/value pair in the metaData object in the config.json files: { "workflowApiVersion": "1.0", ...
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1answer
371 views

Using an Activity context in Journey Builder Data Bindings

The custom-activity-deskapi-node example application helpfully demonstrates how a Data Binding Interaction context can be used to pass a caseId value from an outArgument in a Custom Activity to an ...
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1answer
423 views

Using outArgument values as an inArgument values in a Journey Builder Custom Activity

The custom-activity-deskapi-node example application helpfully demonstrates how two Custom Activites can be used to pass outArguments from one 'create-case' Custom Activity: "outArguments": [ { "...
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2answers
1k views

Retrieving a Journey Builder Interaction ID using Data Binding

I'm trying to find out whether it's possible to retrieve the Interaction ID (for a running Interaction) using Data Binding. The Interaction ID is different from {{Context.PublicationId}} and {{Context....
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1answer
91 views

Setting Public Extensions for Journey Builder Activities in App Center

After creating an Application Extension App in App Center, you can create a Journey Builder Activity and define the endpoint to the application extension. In this modal dialog, there is a Public ...
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1answer
473 views

Using the Mustache 'each' tag in Journey Builder Data Bindings

I'm using the C# Mustache template syntax (used by Journey Builder) to create Data Binding templates. I've tested the if tag and that works really well, but I can't figure out the syntax to use for ...
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2answers
5k views

Using Journey Builder Send SMS Activity with Mobile Connect templates

When creating a MobileConnect message, you can choose from different template options, including: Outbound Text Response Mobile opt-in Info Capture Email Opt-in Survey (if enabled for the account) ...
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3answers
2k views

Using Data Binding in Journey Builder Activities

I note that in the Data Binding documentation you can use data binding either in a Custom Activity, or in a Journey Builder Activity (created with an Interaction API method). I'm trying to figure out ...
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1answer
123 views

Serializing Event data for multiple Contacts using contactEvents method

I'm using the Fuel REST API contactEvents method to serialize Event data into an Event Data Extension. The following request works: { "contactKey": "susan@sausage.com", "eventDefinitionKey": "...
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1answer
112 views

Cannot get publishing status of an Interaction

I'm trying to get the publishing status for a specified statusId provided in the response from making a publishAsync request but I get the response: <h1>596 Service Not Found</h1> I'm ...
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3answers
2k views

What is Interaction Studio?

I've noticed that a new Interaction Studio app has magically appeared in our Marketing Cloud account today. There's no documentation on this (at least I can't find any) and there aren't any release ...
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1answer
1k views

Contacts Failing in Interaction Trigger

I have an issue where Contacts are failing to enter a Journey Builder Interaction and I can't figure out why this is occurring. I have spent a couple of hours on this and tried: Recreating the ...
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2answers
310 views

How can I send fireup journey builder trigger using php code not curl

I have build the journey builder interaction shown on ExactTarget. Everything looks good. Now in the exercise it uses curl command. Is there way to fire up the the journey builder interaction using ...
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1answer
618 views

How can a Contact enter an Interaction more than once?

This question is somewhat related to this question on multiple entries but it's actually quite different (and not a duplicate) which is why I've created a new question. I'm trying to figure out how a ...
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2answers
1k views

Can a subscriber go through the same Journey more than once?

Can a subscriber go through the same Journey multiple times? Assume I have a Journey with a simple trigger, something like: Optional_Field IsNotNull The Journey sends a simple email: "Thank you for ...
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0answers
37 views

Is there a way to include records in an interaction that do not have an email address?

In an interaction is it possible to have records that do not have an email address? And if so, how is this done? What I have found is that records with email address are used as people in the ...
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1answer
319 views

Cannot update Interaction using Fuel REST API

I can't get the putUpdateInteraction method to work as per the documentation. I'm simply just trying to update an Interaction description. Request Here's the request that I'm using: HOST: https://...
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1answer
106 views

Cannot get Interaction using Fuel REST API

The getInteractionById method results in a 404 error when using the documented request: HOST: https://www.exacttargetapis.com GET /interaction/v1/interactions/interactions/{id} Content-Type: ...
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2answers
270 views

Get Interactions REST API method not working

I'm trying to use the documented GET /interactions/rest method to identify available methods from the Interaction Service Discovery Document, but it doesn't seem to work. I get the error: {"message":"...
7
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1answer
6k views

Firing Events in Journey Builder

I'm struggling with the Journey Builder documentation on firing events. I believe it's wrong, or perhaps it's right and I'm wrong. As I understand it, an Interaction begins by firing an Event. When ...
3
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2answers
1k views

Customers vs. Contacts in Marketing Cloud

I'm writing a book titled <plug>Journey Builder Developer's Guide</plug> which will be published next quarter (contact me if you're interesting in being a reviewer). In one of the chapters,...
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2answers
703 views

Specifying times for Wait Periods in Journey Builder using Workflow Document Format

In the Workflow Document Format I note we can define what time an activity is fired after a Wait Period. For Activity Objects with a wait type, you can define values for a specifiedTime and ...
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2answers
2k views

cannot activate journey builder interactions

I am trying to activate a interaction in journey builder but it gives me a general error message. This is a custom trigger that is built using the hubexchange app. Is there a way to view what the ...
2
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1answer
1k views

Journey Builder Event vs Trigger

What is the difference between and Event and a Trigger in Journey Builder?
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0answers
124 views

Why don't inArguments with or without data-binding send to my execute endpoint

I'm trying to pass contact data to my execute end point for my custom activity, but for some reason, the body remains blank. here is my arguments section in config.json "arguments": { "execute": ...
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3answers
473 views

Can a Journey Builder Trigger compare one attribute to another attribute?

Let's say my subscribers have two attributes, Attribute_A and Attribute_B I want to create a Trigger expression in Journey Builder that checks if Attribute_A is Equal To Attribute_B Is it possible ...
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0answers
55 views

Active Journey Builder features

Is there a list/resource that shows what features of JB are currently active and which are actually coming?
2
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1answer
225 views

Second email from Journey does not have personalization content

Following the Journey Builder for Apps book (http://code.exacttarget.com/resources/jb4a-dev-ebook.pdf), I have everything working except the second email in the Journey (the coupon email) does not ...