Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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34 views

How to use realtime Salesforce data in Journey Builder decision split?

Using Salesforce Data as an entry source we could select required fields to be used as attributes within the journey. These attributes would become journey data and you could use them within decision ...
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48 views

Marketing Cloud - How to check if Email has been sent from other Journey already?

I am building a Journey in which, before the email activity is triggered: I have to check if the subscriber already received an email from one of 9 other journeys. If already email is sent from one ...
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21 views

SFMC API Triggered Journey: Random Split

If we add the random split in 2 paths in an API triggered journey in Salesforce Marketing Cloud, where contacts come one at a time after they sign up on a website, will this ensure that equal number ...
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17 views

Journey Builder: Update Content [duplicate]

Can you update content in a Journey once it has been activated? If so what is the best way of going about this? I was also wondering what the best way of testing a Journey might be?
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26 views

Add a field to a Data Extension used as Journey entry source

I have a running email Journey that I want to add a new decision split to in order to send two different emails. I have a new field in SFDC that I will use to determine which email to send. My Journey ...
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19 views

Exclusion Script for Journey Builder with Personalization Strings from Data extention?

We would like to filter the email sends in a journey using specific filed on the DE, which is the Start of an Entry Source. The thing is, we cannot use any of the fields in the documentation: SFMC ...
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57 views

Checking for an email address using Journey Builder Decision Splits

How do i need set up my Contact Model in oder to check a DE of email_address. I am working with the following constraints/rules. 1) CRM (Salesforce) allows for multiple records to have the same ...
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32 views

In Journey Builder, can I reference journey B's data inside journey A?

I'm looking to build two journeys, A and B. Inside A, I'd like to create a split where I check if user entered B between when they entered A and now. If they have, I need to check that their entry ...
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30 views

Difference between Data Extension and API Event as an Entry Source for journey

In Journey Builder, I can select a Data Extension as my entry source, or an API event. I'm comfortable using Data Extensions. I just choose the DE I want and set up any contact filtering. But when I ...
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20 views

Send management a copy of the promotional email for each language

is there an easy way to send the management team a copy of the promotional send for each possible language? Using the CC/BCC feature isn't an option as this will send them 800k copies per send. ...
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30 views

What is the best way to export journey audiences?

I would like to understand if there is a standard best practice to export the list of subscribers enter a journey whose audience is refreshed in a daily basis (and, as a plus, to combine that ...
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35 views

Best Approach for tracking File downloads and Triggering AmpScript on File Download (Marketing Cloud) [closed]

We are creating a Journey in which we want to create a SF Task after a file was Downloaded. This is a typical B2B scenario, and can easily be achieved with Pardot. But what's the best approach to ...
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57 views

How to pass information from one activity to another in Journey Builder?

I have a Journey with two activities in it. One "Create Lead" Activity and after that an email activity. If I go to Journey Settings, I can see in Journey Data that Create Lead Activity has a ...
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34 views

How to know the if ContactKey entered in a Journey Builder Path - Task Activity

I have a Journey Builder where every path create a Task in Salesforce, one of this path needs to create a Task in Salesforce when the email is null (decision split) and no action more. After this JB ...
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35 views

Is there a way to import data to analytics from third party sources?

I have created a journey with custom activity which sends SMS via third party provider, who provides delivery reports. I can view the delivery reports on providers portal. They also provide an API for ...
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74 views

Best approach to creating a task in Salesforce based on Email Click - Marketing Cloud

We are building a journey in which we are sending an email with a Question. Instead of linking to a survey (e.g. CloudPage), to keep it simple, we thought the best way is to ask the question in the ...
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1answer
22 views

SFMC Journey Builder Custom Activity Failed event without any error message

I created a Custom Activity for SFMC Journey Builder and every time a contact reaches it a "Failed" event is logged and there isn't any more information than that. I can see the execute call being ...
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21 views

Journey Builder: How often is Mobile Push Demographics data refreshed?

I am trying to use the 'Last Message Open' field from Mobile Push Demographics in a Journey. Can I use this field in a Decision split activity and how often does the data in this field update? I ...
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23 views

Journey Builder - Which DE is email data is using?

I added a new field to the Entry DE that is used for a journey. However after the change, I got a triggered send error from support like below. During testing the email seemed to be fine. Customer ...
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1answer
51 views

Can I use UpdateSingleSalesforceObject in Interactive Email Form

Can I use Interactive Email Form to do a Salesforce object update? -How can I send a variable (Salesforce id from the journey) into email form as a hidden attribute? -I need to make a Salesforce ...
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1answer
25 views

Starting a journey with smart capture value submition but depending on the field value submitted [closed]

I have a data extension and a smart capture landing page which submits its value to that DE. Now I would like to trigger a journey when a user fills a form but the extra step would be to check if ...
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33 views

How to send an email to a specific audience inside a journey builder

I need to create a journey builder where a salesforce data (quote lookup contact) inject the JB when entry criterias are satisfied and then an email is to be send to a fixed specific audience (5 ...
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28 views

Sendable Data Extension not visibile among Entry source Journet

I have created a Sendable data extension which I would like to use as an entry source for a journey. the issue is that I can't see it when I click on SELECT DE. It appears a list of De (ex ...
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19 views

Update to Wait Until Date in Active Marketing CLoud Journey

I have an active Marketing Cloud Journey that has a wait until June 15th date before participants receive an email. I need to update this date to June 1. Can I do that in the current version since I ...
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1answer
19 views

Can I pass values from data entry attributes into my Contact Update activity?

Using the Journey Builder I am creating/updating data extension records using journey entry data. Some of the fields I need to update are Boolean and Date columns, it appears these types of fields in ...
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43 views

Data Extension - Define Send Relationship [closed]

i'm creating a sendable data extension for creating a journey for sending order confirmation to clients and the primary key of this DE is the OrderID. Is it correct if I select as Send relationship ...
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49 views

Extract Type - Tracking Extract - Journey name

I've created a series of Tracking Extracts on my account. Which field should I use to export the Journey Name that is associated with the email data of each extract?
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2answers
51 views

Marketing Cloud API as Entry Event - Send transaction email

I have a very simple use case where I need to send a transactional email via journey. I used API as an entry event and hit the endpoint. I got the success and a record is created in the underlying ...
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1answer
33 views

Entry source Journey builder

I 'm creating my first journey and I 'm confused on how/which should be the entry source. I have three DE linked in an attribute group called Abandoned Cart. One DE store contacts, another the ...
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1answer
35 views

Using Salesforce Data entry when field values have changed

I am using the Contact object as my "Salesforce Data" entry point, selecting both IS NEW and IS Updated I would like both scenarios to go into my Journey. I would like however only selected field ...
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1answer
28 views

Update SFDC's Date field from Journey Builder

A journey with entry source as Salesforce data, needs to update the Salesforce record's field with TODAYs date. How to achieve this from OBJECT ACTIVITY update or any approach?
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1answer
46 views

Joining _JourneyActivity and _Sent Data Views in Salesforce Marketing Cloud

Did anyone here manage to successfully join the data from _JourneyActivity and _Sent data views? The documentation says that they can be joined on _JourneyActivity.JourneyActivityObjectID = _Sent....
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2answers
40 views

Automate looking up data based on subscriberkey and populating a data extension with extended info

Based on the subscribers website interaction, my guy handling our website can send me two types of data: SubscriberKey RoomOfPreference. I can have him add this data to a pick-up data extension via ...
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1answer
29 views

Google Analytics Audience as Entry Source in Journey Builder

The below Journey has a GA Entry source which is refreshing the data on a daily basis. I wanted to know whether the new data is overwriting the existing records or is appending to the existing ...
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1answer
13 views

Bulk updates in Service cloud using Journey builder activity in SFMC

We have our salesforce org and Markting cloud integrated using Marketing Cloud Connect. An automation runs in SFMC to load records into a data extension (nearly 1M to 1.5M contact records flagged for ...
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1answer
32 views

Updating SMS copy within a live Journey

I know that to update email copy for an email within a live Journey you need to edit and save that email activity within the Journey. Is the same true for SMS? There is no edit functionality from ...
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1answer
66 views

MC Connect, Journey Builder and Updating Campaign Member Status

I am using MC connect and setting a Journey for a Campaign. I want to update the Campaign Member Status to "open", "clicked" or "not responding" based on engagement with a 3-5 email send journey. ...
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1answer
25 views

Journey Contact Data

I have created a Journey which has two decision splits based on the status field. If Status =20 one path and if status = 40 then the second path. The Journey setting is to allow contact to renter ...
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22 views

Implementing SMS OptIn

I am new to SFMC. I have implemented web based OptIn for SMS. Once a lead is generated in Salesforce service cloud, I used QueueMo Api to create a contact in SFMC and client was able to receive a ...
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1answer
43 views

Looking for Journey Builder Best Practice for Engagement on Multiple Emails

Using Journey Builder In the Scenario of Send email day 1, wait 48 hours, re-send to those who have not opened wait 48 more hours resend to those who have not opened I see a handful of Gaps with ...
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24 views

SFMC Audience Builder Audience into Journey

We have just implemented SFMC Audience Builder and I want an audience to be injected into journey builder after it is published. What is the best way to do this? I thought I could use automation ...
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33 views

Marketing Cloud Installed Package JWT

We have a package ready to be published on app exchange and wondering if the JWT secret of the package will change for the users installing our package. The JWT is hard coded in our Package.json and ...
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1answer
26 views

Journey Builder Question on entry source

I have a simple journey setup where the entry source is a filter Data extension. That filter DE is setup in automation studio to gather the records that quality to enter. Upon entering, users will ...
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1answer
42 views

Best way to log Journey Builder Email sends

Use Case I need to make sure that I send a specific email only once to a subscriber via Journey Builder. The Problem The email is used in different journeys and I dont know where the subscriber will ...
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34 views

Setting up birthday emails

What's the best way to initiate a birthday trigger campaign in SFMC, i'm fairly new to this process and i wanted to see what is the best route to take. The email cadence is fairly simple and i want to ...
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1answer
39 views

Wait By Text Attribute inside a Journey Builder

I have a Journey where it creates Custom Object record using Object Activity in Salesforce. There is a Activity object in Salesforce which is related to this Custom object in Salesforce Sales Cloud. ...
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21 views

Can I use Salesforce custom label from sales cloud in SFMC Journey?

Can I use Salesforce custom label from the sales cloud in SFMC Journey? we have connected the two orgs with the Marketing cloud connector.
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1answer
22 views

Marketing Cloud journeys from MC connect

I had a question about how the journey created using salesforce data from cloud connect works. When a lead gets into the journey the user data is stored in a journey DE .So, what happens if the lead ...
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33 views

Can I rename the Journey_name and DE name of the API Entry source journey?

I have done a TYPO in the naming convention of the API Entry based journey. And now I have to rename-the Journey Name and DE-Name, can I perform this without stopping/creating new version?
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1answer
48 views

Journey builder - wait until next Sunday

I have couple of emails which are needs to be sent with particular durations like 2days, 4days which can be achieved by WAIT BY DURATION activity. But I want my last email to go out the NEXT SUNDAY. ...

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