Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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80 views

Create new record in Journey Builder gives error that activity contains field mappings to an event which does not exist on canvas

We synced our Marketing Cloud with our Service cloud and today we tried to create a new object through journey builder. However, although our mappings are correct (checked 20 times already) we get ...
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28 views

Journey Builder: 1 email related to 2 subscriber keys

is it possible for Journey Builder to send 2 emails to one email address if 2 subscriber keys (in our case, Contact_Keys) are different but have the same email adress value?
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36 views

Can we use Data Binding attributes in decision splits in a journey?

As the title suggests, can we use Data Binding attributes in our decision splits? I have tried testing but all decision paths lead to Remainder because they don't match the criteria.
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54 views

Web collect: make the record enter a journey right away

I have a web collect form and I need the inserted data to enter a journey. I'm basically trying to replicate the smart capture entry event. The reason why I can't use a smart capture is that it ...
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37 views

How can we track the number of page visits and the link clicks in Cloud Pages?

I am looking for a solution to get the page views count and the link clicks from a Cloud Page. On the Activity tab of the Cloud Pages, we can see the page visits count.Are these stored in any System ...
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22 views

Marketing Cloud doing a dummy requests to our Custom Activity

We're experiencing an issue wherein Marketing cloud is doing multiple dummy requests to our Custom Activity. It's specifically doing a request to the root path of the application. Is this an expected ...
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1answer
59 views

MMS from SFMC Journey Builder

Is it possible to send MMS from Journey Builder. If yes, how can it be done since Journey Builder only allows one to create SMSs. Thanks.
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1answer
67 views

Controlling Journey Builder custom activity exit time based on DE update completion

We have developed a custom activity that returns the date and should populate DE/ This date is used in Wait by attribute activity which follows custom activity. The problem we face is that we receive ...
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1answer
45 views

Journey builder: what is “Email Attributes > Email Addresses”

Can anyone help me understand this mysterious concept! As we can see the below options within Use email attribute from Contacts I could NOT find this "Email Attributes > Email Addresses" neither in ...
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58 views

Data Extension used for Dynamic Content in Journey Builder

I have a simple email with a few Dynamic Content Blocks all of them based on the Data Extension 'A'. In a Journey, the entry source is the Data Extension 'B' (same structure, same fields than the ...
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1answer
33 views

Excluding specific email addresses from a journey

Our database has a lot of fake emails in there which we would prefer not to send to. I've begun to enter these, as well as other preventative addresses, into a data extension which I want to use to ...
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69 views

Is it possible to inject a contact into a Marketing cloud journey based on an event in SalesCloud?

Is it possible to inject a contact into a Marketing cloud journey based on an event in SalesCloud? Say I have an object in Sales-Cloud & when a new record is created I would like to enter this ...
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1answer
47 views

Custom Activity Data Binding with Salesforce Objects

We can't extract data from the incoming Salesforce Object in the Journey Builder to the Custom Activity we made. We have already followed the syntax that was instructed in your documentation -> https:/...
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133 views

Account Activity or Object Activity in Journey Builder has limits to update like Data Loader?

I have the Marketing Cloud Connector working fine and I have a little issue to start to use the Journey Builder to update the records in CRM. In first moment i want to udpate 1 million records to ...
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18 views

Update Dynamic Email content in a Journey

I am working on a Journey with the following specs: Journey Entry: all customers new and existing who are active and opted in Journey Duration: 61 days Email content: Dynamic content Number of Emails ...
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2answers
173 views

How to call an external API from SFMC journey builder?

I'm new to SFMC so would appreciate any help. Is there a way for SFMC to call an external API via the Journey Builder? We need to extend the Journey Builder so that in addition to mobile push ...
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2answers
115 views

Checking against Contact Data for related record updates

I have both SC and MC and I'm using Journey Builder (using Salesforce Data entry) to inject customers into a Journey. My data model is as follows: Person Account has many Orders (master-detail), and ...
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1answer
20 views

Use CRM field change to act as a trigger for a contact getting into a SFMC journey

I'll appreciate your help, We have already established MC connect to our client's CRM (SF Sales). In the CRM, we have an Object that is connected to a second object. We want that a certain change in ...
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2answers
58 views

Lookup attribute in journey builder

I have a journey which has Salesforce Data as an entry source. We could pass the preferred language of this person in this entry source but could I also retrieve it through the Synchronized data ...
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61 views

How to allow for both mobile push notifications and web app notifications in SFMC and synchronise?

I am looking at how my organisation can: Send push notifications to a mobile app Extend an existing web app (built in Drupal with some Node JS) to receive the same notifications as the mobile app (...
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21 views

Check if a customer already made a purchase in Journey Builder decision split

All the new leads that enter the journey receive an e-mail. If they haven't made a purchase in the following 7 days they receive a different e-mail. So my logic is checking if the Service Cloud ...
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2answers
49 views

Inject only new records from filtered data extensions

I have a filtered DE which generates some records with Opportunities I that I need to send updates about through a journey. I have set the trigger/automation to evaluation only new records and only ...
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1answer
53 views

How to pass the non-default parameter from Journey to call the custom Activity

I am working on my first use of custom activity in Journey builder where, I need to access the values of the fields from Data Extension as inArguments. We used the below syntax to pass the input ...
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1answer
46 views

How to add a data extensions field inside an SMS message content?

I am new to marketing cloud. Can anybody help me out with the mobile studio. I am having an synchronized data extension with a list of subscribers.I am going to send SMS to the list of subscribers ...
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44 views

Sending newsletters using Journey Builder

We have been using the Journey Builder in following way: First we create a Campaing on Sales Cloud, then we create a simple journey in Journey Builder (Campaign entry source and Email send activity) ...
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1answer
41 views

Managing Subscription Status of unsubs from in-flight journeys through Marketing cloud connect

I want to clarify on the methods that are available to manage unsubs of channel preference of contacts for journeys that are in-flight. I am currently on Multi org ent 2.0 MC connect and using SF ...
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1answer
69 views

Birthday Journey with Sql query in Automation

I have created a Journey with Automation for birthday. I have a data extension with birthday field, using which I have created an automation to include only the customer's having birthday's on the ...
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31 views

Convert Lead activity issue in JB

Journey ScreenshotOur MC org is integrated with a Sales Cloud org. I have attached Journey screenshots with client name blanked out. I have been trying all sorts of configuration options on the "...
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1answer
70 views

Add business days to a date - exclude saturday and sunday [closed]

I have a variable called "BILL_ISSUE_DATE" and I would like to add 3 business days to this date. I need the new date for a "Wait by Attribute" in the journey. So lets say BILL_ISSUE_DATE = November ...
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1answer
35 views

AMPSCRIPT to get Value in JourneyData

I have an issue in ampscript to get value in journeyData to Send an SMS. This is my ampscript to check if that field in journeyData has value or not if empty(sObject:field) then set @field = "...
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27 views

Use of data extension fields dynamically inside a SMS content [closed]

Can we use a data extension fields dynamically inside a SMS content in marketing cloud. Any help would be appreciated.
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37 views

Based on the SMS response will I be able to send an email through journey builder

I am trying to send an sms to a list of subscribers in a data extension through journey builder.I have added the DE as the entry source in the journey builder. Then I have created a SMS activity . ...
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1answer
45 views

message: 'jwt malformed' in Custom Activity in Journey builder

I am trying to build a Custom activity for journey builder. I was using the great tutorial by Markus Slabina Salesforce Marketing Cloud - Service Cloud Custom Split Activity as a start. The activity ...
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1answer
46 views

Marketing Cloud - Pass Date/Timestamp to Custom SF Field with Journey Object Activity

I'm hoping to be able to create a custom field in Salesforce, and update that field using the Journey Builder 'Object Activity'. Ideally, at the end of a Journey, the Object Activity would pass a ...
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1answer
47 views

Journey Builder - Decision Split possibility

At the beginning of my journey, if the contact has a phone number, I create a case (that will be sent to customer care). 2 days after, I'd like to check the status of that specific case and if it's in ...
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1answer
64 views

Does anyone know what is the MAXIMUM number of versions that I can create in Journey Builder?

Upon working on a frequently changing customer requirement I got this strange question!... I even tried to find on official help website and could NOT find an answer.
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2answers
210 views

SFMC - Journey Builder - custom activity

I have written a custom activity to extract data from my DE and send sms through a third party sms vendor. Here is the snippet from config.json "arguments": { "execute": { "inArguments": [...
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2answers
53 views

How to prevent a subscriber from entering multiple journeys at the same time in Journey Builder?

We have multiple journeys built using journey builder in our SFMC instance. We are trying to enforce a new business rule which should prevent the same subscriber from entering multiple journeys at the ...
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49 views

Error in Journey Builder: Limit exceeded

I get an error in Journey Builder: Limit exceeded. We are using SC data. Connector is the latest version, number of active flows is one. Any ideas what can cause this?
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1answer
57 views

Delete records from a Data Extension created by Journey on the basis of date

I have a journey in which entry criteria is Salesforce Data. Whenever a contact enters into a journey, the journey puts its details into a DE(created by the journey itself). I want to write automation ...
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1answer
81 views

Salesforce Events Vs Data Extensions as a Entry source in journey builder

We have two systems in place i.e. Salesforce and Marketing cloud where Salesforce has all the master data sharing with MC through connector. Now while building the journeys, I am thinking to use the ...
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1answer
45 views

“Use email attribute from Contacts” - Can't choose non-system email

I have a Data Extension with an EmailAddress field connected directly to Contacts via an Attribute Group. This is the main way I am inserting email addresses into SFMC. I do not currently have a way ...
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1answer
27 views

Merged Records in SFDC CRM (Leads, Contacts, Accounts, etc.) & Impact on Salesforce Data Entry Event in Journey Builder

Does someone know what happens in Journey Builder when records are merged in SFDC CRM for journeys that have Salesforce Data Entry events and entry criteria that are made of a data field update action?...
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1answer
128 views

claimrow() is claiming two rows for each subscriber when used in a journey

This one has me stumped. I have the following AMPScript in an email: %%[ var @em, @couponRow, @couponCode if _messagecontext == "PREVIEW" then set @couponCode = "XX TEST XX" else set @...
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54 views

How do I get return value (success or fail) when executing custom activities

I'm currently working custom activities on Journey Builder - however, I had troubles with getting response values after execution is done. [Expected] 1. Journey Activates 2. Execute custom activity 3....
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1answer
58 views

Marketing Cloud Default Attribute Model vs Custom Attribute data model [closed]

We at or client modifying the way of working in MC connected with Service Cloud. Instead of using import activities now we are planning to use SQL queries that extract the data from synchronized DE. ...
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0answers
20 views

Journey Builder Ad Audience - behaviour and issues

I am doing some testing of the Ad Audience activity in Journey Builder. I'm hoping someone can confirm/clarify some behaviour for me. Cannot Select Existing Audience When configuring the activity, ...
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1answer
52 views

Journey entry on Opportunity Contact Role

In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
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1answer
52 views

Journey Builder Ad Audience - Do new contacts get added to Facebook audience straight away?

We are getting started with Advertising Studio. We are looking at using the Ad Audience activity in Journey Builder. I understand that Ad Studio will refresh an audience once per day at most. And I ...
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1answer
158 views

Email Send Status is Failed when used in Journey Builder

I have created a journey whose entry source is Salesforce Data. When I create a contact record in salesforce it triggers the journey. The contact is meeting the criteria but when it goes to the Email ...

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