Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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9
votes
2answers
265 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
8
votes
0answers
204 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
7
votes
1answer
1k views

Contact Unsubscribed - where do they go?

I was told by our SFMC rep that once a contact visits our profile center page and unsubscribes that I won't be able to message them anymore (which is a good thing). However, I'm wondering if this ...
7
votes
1answer
6k views

Firing Events in Journey Builder

I'm struggling with the Journey Builder documentation on firing events. I believe it's wrong, or perhaps it's right and I'm wrong. As I understand it, an Interaction begins by firing an Event. When ...
7
votes
3answers
3k views

Avoiding creating duplicate Contacts in Marketing Cloud when using Sales Cloud records

We are creating a journey in Marketing Cloud, where we are using a Salesforce Data Event and the Lead object to inject new Leads into the Journey as Contacts. The objective of the Journey is to ...
7
votes
1answer
112 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
7
votes
1answer
302 views

Unable to update email activity in Active journey

After the recent SFMC release, we are facing an issue. We are unable to update email activity on an active journey. The email personalization and email are working fine. No issues. I am just ...
7
votes
1answer
262 views

Is it possible to execute post exit criteria action in Marketing Cloud Journey?

I am using Salesforce data as an Entry Audience of the journey in Marketing Cloud. I have defined exit criteria in the journey to remove the subscriber from the journey after the value of a checkbox ...
7
votes
4answers
185 views

Scalable Journeys in Marketing cloud with different templates

Is there any scalable way of designing a journey in Marketing Cloud which: Sends a different email (the template) depending on the current data data? i.e. a contact picklist value with 25 possible ...
7
votes
1answer
868 views

Copy journeys between business units?

does anyone know a way to quickly copy journeys from Journey Builder from one business unit to another one? It would be a huge time saver when we're setting up new journeys on separate business units ...
7
votes
1answer
463 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
6
votes
1answer
1k views

Contact Data Decision Split for synchronized Salesforce DE leads to wrong path

I encountered a problem in Journey Builder, where decision splits that check for changes in Salesforce Service Cloud (filter expression is configured to retrieve Contact Data from synchronized data ...
6
votes
1answer
221 views

REST API call to remove contacts from a journey

I am trying to remove contacts from a journey using REST API call but keep getting the 202 response with errors. Not sure if I am using the wrong definition key, or if there is a mistake somewhere ...
6
votes
1answer
66 views

Does anyone know what is the MAXIMUM number of versions that I can create in Journey Builder?

Upon working on a frequently changing customer requirement I got this strange question!... I even tried to find on official help website and could NOT find an answer.
6
votes
1answer
95 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
6
votes
1answer
417 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
5
votes
3answers
1k views

Are Populations required to use Journeys?

I've always assumed that Populations (formerly Root Relationships) were necessary to use Journey Builder. However, I was recently informed by Marketing Cloud Support that they are not required. ...
5
votes
1answer
746 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
5
votes
1answer
417 views

How does 'Delivery Window' work?

I'm building a Journey with a data extension as the entry point. This DE gets refreshed/populated hourly. I'm setting up a Send Email, and on the Configure Delivery step, there is a Delivery Window ...
5
votes
2answers
586 views

Journey Builder 'Journey Tracking Data Extensions'

Journey Builder 'Journey Tracking Data Extensions' Has anyone implemented Journey Tracking Data Extensions. Where the progress of a Journey is tracked in an Data Extension. Are there any best ...
5
votes
0answers
566 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
4
votes
2answers
160 views

Subscribers currently in a Journey

What ways could you create a data extension that contains all the subscribers (SubscriberKeys) that are currently “in” a Journey (Journey Builder)? The Journey I would like to do this for is a ...
4
votes
2answers
1k views

Retrieving a Journey Builder Interaction ID using Data Binding

I'm trying to find out whether it's possible to retrieve the Interaction ID (for a running Interaction) using Data Binding. The Interaction ID is different from {{Context.PublicationId}} and {{Context....
4
votes
1answer
1k views

In Journey builder is it possible to subscribe to MobileConnect sender short code/keyword?

I am creating a interaction in journey builder that will send an sms message to a contact. This contact will only receive the sms messages if they have subscribed to the sender short code and keyword....
4
votes
2answers
325 views

SFMC - Journey Builder - custom activity

I have written a custom activity to extract data from my DE and send sms through a third party sms vendor. Here is the snippet from config.json "arguments": { "execute": { "inArguments": [...
4
votes
1answer
1k views

Journey Builder Custom Activity - How to load data extensions in UI?

I am developing a Journey Builder Custom Activity, in one of the steps on Custom Activity UI, user needs to select a data extension then select a couple of fields. It looks like "UpdateContact" ...
4
votes
1answer
73 views

Salesforce Entry Data Object restrictions in Journey Builder

Is it possible to restrict Journey Builder to not have access to all Salesforce objects via the Entry data? Is it possible to have read only access to a Salesforce object in Entry data but prevent any ...
4
votes
1answer
1k views

Accessing Entry Event Data - Journey Builder Custom Activity

Background I am developing a simple custom activity for JB. There are lots of gotchas apparently. I have read the following sources from cover to cover and still cannot make it all together: How ...
4
votes
1answer
145 views

claimrow() is claiming two rows for each subscriber when used in a journey

This one has me stumped. I have the following AMPScript in an email: %%[ var @em, @couponRow, @couponCode if _messagecontext == "PREVIEW" then set @couponCode = "XX TEST XX" else set @...
4
votes
1answer
142 views

Problem with creating a new lead in journey builder from SmartCapture form

I have encountered the following and would like to know if this is a bug or is this intentional, and whether there is a workaround. We are using a SmartCapture form on CloudPages to capture Leads. ...
4
votes
1answer
115 views

Journey builder email send activity exclusion script issue

I am trying to use an exclusion script in an email send activity to inject data to a data extension. I have no intention of sending the email. I have tried with both upsertDE() (the email send ...
4
votes
1answer
96 views

Decision Split With SF Entry Event Not Working As Intended

I've got a journey being populated by an SF Entry Event from the Lead Object. Later in the journey, I want to check for updates to a status field on the Lead object using Contact data. Unfortunately, ...
4
votes
0answers
44 views

Can two Update Contact activities in Journey Builder write data to the same row in a data extension?

The Update Contact activity has a limit of 5 fields that can be selected in the interface and updated in a data extension. To overcome this I tried to use two activities that insert/update a row and ...
4
votes
2answers
384 views

Journey Builder for Apps Android SDK with firebase

I'm new to Android development and I'm trying hard to develop an app to get a push from salesforce marketingcloud. I've tried to follow some of this LearningAppAndroid procedures. But without result. ...
3
votes
3answers
242 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
3
votes
1answer
175 views

Is it possible to host a Custom JB Activity and all associated resources on a CloudPage instead of an external web server?

We are in the process of developing a Custom JB Activity for our requirement. After going through all documentation and code samples available on the internet, what we understand is that the custom ...
3
votes
1answer
52 views

Journey builder: what is “Email Attributes > Email Addresses”

Can anyone help me understand this mysterious concept! As we can see the below options within Use email attribute from Contacts I could NOT find this "Email Attributes > Email Addresses" neither in ...
3
votes
2answers
117 views

Checking against Contact Data for related record updates

I have both SC and MC and I'm using Journey Builder (using Salesforce Data entry) to inject customers into a Journey. My data model is as follows: Person Account has many Orders (master-detail), and ...
3
votes
1answer
1k views

Journey Builder contact update within Journey

In Journey Builder I'm testing whether updating a contact's Data Extension record that is already in a Journey will update the contact in the Journey. Here is my test: Part 1 Create a Data ...
3
votes
1answer
882 views

Journey Builder Engagement Splits on dynamic links

How do I know whether or not contacts are clicking links that are built with ampscript, like this: %%=RedirectTo(@store_link)=%% You'll notice in the image that the links that are shown are just the ...
3
votes
1answer
482 views

Configure inArguments and outArguments

I am trying to get the outArgument from 1 custom activity to be the inArgument of another. I have looked at the Desk.com example with creating and updating a case but have been unable to translate ...
3
votes
1answer
4k views

Journey Builder Confusion

I'm having difficulty understand the exact methodology of how Interactions and Events work in Journey Builder. I've done the following: Setup a data extension, relating EmailAddress to subscriber on ...
3
votes
1answer
3k views

How to include Salesforce Object fields as AMPscript variables in emails sent from Journey Builder

I'm trying to use a Salesforce Object field as an AMPscript variable in an email, when the Salesforce Entry Event is used in a Journey Builder Interaction. I've created a 'Salesforce Data' event (...
3
votes
1answer
56 views

JourneyBuilder: Unsubscribe Decision Split

What i am trying to achieve is an unsubscribe decision split that checks if a customer is unsubscribed directly against the global subscriber status. Since i only can link dataextensions to the data ...
3
votes
3answers
268 views

Exclusion Script for multiple Send Log variables in Journey Builder Email Send

Have a bit of a complex exclusion requirement and haven't been able to find a script that works. Background A contact submits a web form for a brochure on a model called 'Pear'. This enters them ...
3
votes
2answers
309 views

Fire Journey Builder when Contact Object is Updated

In Journey Builder where the Entry Object is Contact, i have setup event criteria to fire journey upon Creation or Updating a Contact. But once activated, the journey only fires up when a Contact is ...
3
votes
1answer
46 views

How to use Journey Data to personalize Email when using Salesforce Entry Data

I want to create an Email which contains the first name of the person to whom the mail is sent. I am using the journey builder through which I am sending the mails and my entry source is Salesforce ...
3
votes
1answer
109 views

RedirectTo deleting google 360 parameters from URL in Journey builder email sends

When sending emails which are built using RedirectTo, the google analytics parameter doesn't get append automatically however on links that have URL added to them directly the google analytics ...
3
votes
1answer
693 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
1answer
4k views

How to create a custom activity for journey builder?

I am designing an email campaign for a company - AREXONE. For this, I am using the journey builder functionality of marketing cloud (exacttarget). But, while designing the workflow - I encountered a ...

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