Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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9
votes
2answers
335 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
8
votes
0answers
208 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
7
votes
1answer
603 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
6
votes
1answer
101 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
6
votes
1answer
492 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
5
votes
0answers
567 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
4
votes
0answers
47 views

Can two Update Contact activities in Journey Builder write data to the same row in a data extension?

The Update Contact activity has a limit of 5 fields that can be selected in the interface and updated in a data extension. To overcome this I tried to use two activities that insert/update a row and ...
3
votes
0answers
33 views

Marketing Cloud Installed Package JWT

We have a package ready to be published on app exchange and wondering if the JWT secret of the package will change for the users installing our package. The JWT is hard coded in our Package.json and ...
3
votes
0answers
43 views

Contact falls on the wrong path of decision split. Is it the boolean condition or the wrong wiring on the Attribute Group?

My journey has a Data Extension as the Entry Point. In this data extension, I have information for passengers including PassengerId (Which is connected to the Contact Key in Contact Builder but does ...
3
votes
0answers
595 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
3
votes
1answer
173 views

Will overwriting Data extensions cause issues in using it in journey builder through the contact data model (not journey data)?

I am in a situation where I am having to choose whether I should Add/Update or Overwrite in a Daily Batch File Import into a Data Extension which I plan to use in Decision Paths in Journey through the ...
3
votes
0answers
52 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
3
votes
0answers
425 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
3
votes
1answer
50 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
3
votes
1answer
701 views

Solution to Tokenized Sending limitations in Salesforce Marketing Cloud(SFMC)

So our Prospect want to implement Tokenized Sending Features because they don't want to store data in SFMC before sending Email/SMS and want to use REST API to push data into SFMC but again they want ...
3
votes
0answers
124 views

Journey goal based on non-contact record in journey

We need to create a journey based on case records being created in Salesforce Service Cloud (Salesforce data event) where a certain case status is the trigger for the goal event (Cases are available ...
3
votes
1answer
207 views

How do i set a field to null in journey builder contact interaction

JB supports adding a value to a field, but does not seem to support clearing a value. Does anyone know what to add to field criteria to clear a value? Just entering null does not work. It applies ...
3
votes
0answers
348 views

outArguments not appearing correctly in Custom Activity

We are building a custom activity and having issues with using the outArguments where the activity is working 100% and the values are also being correctly processed by the decision split (just did a ...
3
votes
0answers
408 views

Sending marketing cloud mails from Salesforce instantly

We have a unique problem in Sending marketing cloud mails from Salesforce. Contact records are available in Salesforce and the logic to select which contact should receive the marketing cloud mail is ...
3
votes
0answers
261 views

Using Zapier Activity within Journey Builder

I´m triying to create a Zapier's custom activity within Journey Builder, but I´m having problems to show it in SFMC, pulling me the followin error: "One or more custom activities failed to load. ...
3
votes
1answer
784 views

Journey Builder Activity Error

Today, I received an Error on Journey builder saying "One or more custom activities failed to load. Verify that custom activity endpoints are valid and refresh the Interaction." It has been running ...
3
votes
1answer
171 views

Issue while firing an event using ContactEvents method in Journey builder

I am trying a simple example of firing an event using Rest API in journey builder.Followed exactly the same steps as were mentioned in the link below. https://github.com/mattcam/Salesforce-Marketing-...
3
votes
3answers
548 views

How can I change an URL link in a deployed Journey Builder mail?

I have a running Journey Builder campaign, where one mail was already sent to subscribers. I would like to change a link, so the subscribers see the updated link in the already delivered email. In ...
2
votes
0answers
48 views

Forcing Push Message send to a specific Device ID in Journey Builder

After registering a push device in the All Contact List, a random GUID is assigned to the contact created for the device. And when a ContactKey is assigned to that Device ID, it gets assigned to a new ...
2
votes
0answers
23 views

Data extension name changes reflected in Attribute Group?

We made a change to the names of 2 data extensions that we have been using in a journey. Basically, from JourneyAudience_2019 --> JourneyAudience_2020, and Master_Data_2019 --> Master_Data_2020. The ...
2
votes
0answers
109 views

How to allow for both mobile push notifications and web app notifications in SFMC and synchronise?

I am looking at how my organisation can: Send push notifications to a mobile app Extend an existing web app (built in Drupal with some Node JS) to receive the same notifications as the mobile app (...
2
votes
1answer
72 views

Contact Data , Mobile Connect and Journey Builder

I have this scenario: | Keyword status DE | | Mobile (PK) | Status | | 34655555555 | active | | Entry Journey DE ...
2
votes
0answers
86 views

Decision split activity in Journey Builder

I have created a Journey builder with a Salesforce Data Event on the "Opportunity" object. When an Opportunity record is injected into the Journey later in the customer journey process if the ...
2
votes
0answers
45 views

Why is my UTM campaign name in Journey builder locked

I am trying to changing the name of the UTM campaign name in journey builder but is is locked. How do I change / modify this?
2
votes
2answers
510 views

Journey Builder - Decision Split - Attribute Comparison delivers weird outcomes

I recently discovered a very odd mechanic inside the journey builder when it comes to decision splits and i am uncertain how to solve this issue. The example journey: What i want to do is the ...
2
votes
0answers
30 views

Records without email addresses get stuck in the email activity and don't stuck in the sms activity when not having a phone number provided

Does anyone know, how is it possible that a record without an email address will fail to pass an email activity in the journey in Marketing Cloud and a record without a phone number will success to ...
2
votes
1answer
25 views

“Account Data Extension” with Account ID as proimary Key using for Order related Emails?

I created a "Account Data Extension" with AccountID as primary key, so every customer is just ones in the Data Extension. Now I want to send order related Emails/Journeys. Therefore I filter this Data ...
2
votes
0answers
72 views

Engagement Split not treating Clicks correctly

Why would Engagement Split in my journey treat clicks on 'Update Profile' link as successful ? I have 2 links in my email (both have aliases) - update Profile - download PDF link from the ...
2
votes
1answer
311 views

Einstein Split in Journey Builder Error

I am trying to use Journey Builder to apply an Einstein Persona Split to my Journey Builder audience. This is a recurring email campaign that has been set up to be started from a triggered Automation. ...
2
votes
0answers
110 views

Ampscript Not Working on Send SMS Journey Activity

I'm trying to create a journey to send a SMS with some personalization strings. The Journey is sending the SMS but all the ampscript variables come in empty, I'm using the following code: %%[ SET @...
2
votes
0answers
63 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
2
votes
0answers
259 views

Retrieve Journey Name using ampscript or ssjs

Does anyone know how to retrieve the Journey Name using either ampscript or ssjs? I want to populate the name inside of a variable when the email is sent through a journey? Something similar to ...
2
votes
1answer
94 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
2
votes
0answers
407 views

Getting Error while trying to trigger API event in Journey From Landing pages using ssjs?

I'm working creating a trigger API event in Journey builder from landing pages. I am currently able to get the accessToken using clientId & clientSecret, but then I tried to pass subscriberkey &...
2
votes
0answers
55 views

JourneyBuilder Custom Activity Notify Payload - DataExtension record Information?

I have an Installed Package with a Journey Builder Activity. Upon notify of a Contact entering this Activity in a Journey, I am able to receive Contact.Id, Contact.Key, and Contact.Default.Email as ...
2
votes
1answer
436 views

Journey Builder deduplication

When you are in email studio and send an email you have the possibility to deduplicate subscribers based on their email address in the sending dataextension(s). In Journey builder you do not have ...
2
votes
0answers
416 views

Decision Split Not Working (The Way I Want It To) - Journey Builder

I am using a decision split to route leads down different paths in a journey. I cannot get the attributes in the decision split to pull the list of options from Salesforce. e.g. I have an attribute ...
2
votes
0answers
76 views

SFMC Tracking of multiple emails for same contact

Our architecture requires a contact having multiple emails in salesforce so we created custom email fields on Contact object to capture this and the contacts are synced to SFMC using Contact Builder. ...
2
votes
0answers
229 views

How to automate Journey for new subs - Data Extension Entry Source (Check once per day)

In journey builder, I'm trying to best understand the Data Extension "entry source" as a way to automate a Welcome Journey for new subscribers. I've created a DE where new subscribers will manually ...
2
votes
0answers
94 views

NPE causing crash using Android marketingcloudsdk 5.3.+

Facing this kind of crash while using MC 5.3.+ Fatal Exception: java.lang.RuntimeException: Unable to start receiver com.salesforce.marketingcloud.MCReceiver: java.lang.NullPointerException: Attempt ...
2
votes
1answer
50 views

Journey fires on Cloud Pages subscription, but not Imports

I have a Journey that successfully fires each hour and deploys a WELCOME email to those who subscribed via our Cloud Page sign-up form... However, no new records that are added via import/query of a ...
2
votes
1answer
299 views

SFMC Custom Activity - Clicking on a step always acts as the final step

I'm currently in the midst of building my first Custom Activity. Things are going pretty well, but I'm noticing an issue where if I navigate to a step by clicking on it, the Custom Activity ...
2
votes
1answer
972 views

Journey Building Test Mode

I have created a Journey with an Email Studio Audience Entry Source. It has data from my UAT environment. I would like to know how this sample data flows through the journey. I have used the Test ...
2
votes
0answers
970 views

Links not showing up for Engagement Split in Journey Builder

We'd like to exclude members from our Journey once they click on a specific link. The link is very much in the email, but it doesn't appear as a selection within the available links for an Engagement ...
2
votes
1answer
228 views

Can I use a beacon to enter a Journey with my app?

I would like to know if I can enter my mobile app users into a journey when they enter the range of a beacon and/or geolocation. I know you can trigger a push notification via a beacon/geolocation ...

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