Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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6
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1answer
1k views

Contact Data Decision Split for synchronized Salesforce DE leads to wrong path

I encountered a problem in Journey Builder, where decision splits that check for changes in Salesforce Service Cloud (filter expression is configured to retrieve Contact Data from synchronized data ...
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2answers
977 views

Get the name of the Data Extension you are working with : Custom Activity

I'm developping a custom activity in NodeJS and I would like to know how can I get the name of the Data Extension I'm working with to put the name here : payload['arguments'].execute.inArguments = [{ ...
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2answers
2k views

Data extension values in the “Update Contact” activity in Journey Builder

I'm looking for a way to use fields from a data extension (that is the entry source for a journey) in the "Update Contact" activity. I want to create a sort of log in a different data extension. Let'...
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3answers
1k views

Decision Split not evaluated correctly for multiple entries to data extension (Contact Data entry event)

Scenario I created a journey with a Contact Data entry event that is triggered via the API. A subscriber should be able to be injected multiple times and the values in the data extension are updated ...
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1answer
4k views

Can a Query Activity update a Data Extension in real time

Can a Query Activity update a Data Extension in real time or is it only used to populate the historical data in the Data extension ?
3
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1answer
3k views

How to include Salesforce Object fields as AMPscript variables in emails sent from Journey Builder

I'm trying to use a Salesforce Object field as an AMPscript variable in an email, when the Salesforce Entry Event is used in a Journey Builder Interaction. I've created a 'Salesforce Data' event (...
1
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1answer
653 views

When in Journey Builder what is the difference between journey data and contact data?

I am creating a JB with an engagement split. What is the difference between Contact Data and Journey Data. ie what will I see listed in the two groupings. If I choose the journey data will this only ...
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2answers
4k views

Is there any way to shorten URL in SMS in Marketing Cloud?

I am trying to schedule an SMS in the journey to the subscribers who did not open their email. I want to redirect the subscribers to their hosted email page. I am using the below code to populate ...
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2answers
1k views

Journey Builder - BCC Email Address

I configured a journey in Marketing Cloud where i sent an email. My requirement is adding BCC email addresses to this email, but I noticed that we can only add valid email addresses. Could you confirm ...
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2answers
2k views

Is there a way to retrieve Journey History for contact using REST API?

I'm looking for a way to retrieve journey contact history - basically the same information that is on Journey Builder - History tab (Contact key, Journey Name, Activity name, Status, Timestamp) via ...
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2answers
5k views

How to fire Journey API Entry event through AMPscript?

I need to trigger a Double Opt-In Journey process instantly after a Marketing Cloud Landingpage form submit (Smart Capture cannot be used). I'm aware that I could save data in a DE an run an ...
1
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2answers
917 views

Can I change email content without stopping a journey?

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running. I want to do some changes in existing content of one of the email (for ...
0
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1answer
391 views

Journey Builder and custom push handler

I'd like to implement Journey Builder next to custom implementation for other push handler (we would like to have Journey Builder, Mixpanel and our own implementation in one app). The issue which we ...
2
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1answer
435 views

Identify Marketing cloud account (user) details - Journey builder custom activity

I am working on custom activity where I need to identify the account (user) details from which the request came to the custom activity REST APIs. I thought setting "useJwt": true in the config.json ...
2
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2answers
974 views

Journey Builder Decision Split, when a DE has multiple entries for a Subscriber

If a decision split activity on Journey Builder is based on a DE that has multiple entries for a Contact, which record is used for the decision making, is it random or the latest? Thanks
2
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3answers
2k views

What is Interaction Studio?

I've noticed that a new Interaction Studio app has magically appeared in our Marketing Cloud account today. There's no documentation on this (at least I can't find any) and there aren't any release ...
2
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1answer
2k views

Journey Builder: Email Send Error

In my journey, entrants get admitted into it, but emails arent been sent. When I check the history, they have the following status: Failed: Email.JourneyBuilder.Activities.EmailAddress: Error ...
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2answers
1k views

Contact data not working in descision split activty in Journey Builder

I have configured a journey based on a data extension which has External id as unique primary key and is sendable and Email Address relates to subscriber key. In the contact builder data model, i have ...
1
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2answers
327 views

Retrieve custom fields linked to an contactEvent in a Decision Split

I have a question concerning /contactEvents route in Journey Builder. I am firing a /contactEvents Event with some custom data (eventStatus field). The Data extension used for the Event is called "...
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2answers
3k views

Personalization in Mobile Connect SMS called within Journey Builder

In order to personalize our SMS - Journey Builder send, we need to use the values of the fields of the Data Extension that trigger de Journey Builder. So that, we are using an AMPScript code in the ...
0
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1answer
66 views

Can i send email to the subscriber and same email to 3rd person at same time using journey bulider on submit of smart capture form

I have a cloud page in SMFC with the smart capture form. The form is submitting the data to DE working fine. I have created a journey to send a email, when user fill the smart capture form in my ...
0
votes
1answer
1k views

Sending an Email from a Journey Builder Interaction to a Subscriber not in All Subscribers

We have created a Journey that sends an email when a new subscriber is added to a data extension. We then fire the event from the REST API. This all works fine except when the new Subscriber does not ...
0
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1answer
193 views

Journey SMS Fails - Object reference not set?

I have a Journey which sends the Subscriber SMS messages, 2/4 journey entries (all unique subscribers) don't receive the SMS. The error displayed in the SMS activity in my Journey History is the ...
0
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1answer
292 views

Dynamic Lookup in SMS

I am trying to have a dynamic Date in my SMS, called PaymentDueDate. The date is in a DE, that will be the source of the journey that I am using. The code that I am using when building the message is:...
7
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1answer
5k views

Firing Events in Journey Builder

I'm struggling with the Journey Builder documentation on firing events. I believe it's wrong, or perhaps it's right and I'm wrong. As I understand it, an Interaction begins by firing an Event. When ...
3
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1answer
873 views

Journey Builder Engagement Splits on dynamic links

How do I know whether or not contacts are clicking links that are built with ampscript, like this: %%=RedirectTo(@store_link)=%% You'll notice in the image that the links that are shown are just the ...
7
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3answers
3k views

Avoiding creating duplicate Contacts in Marketing Cloud when using Sales Cloud records

We are creating a journey in Marketing Cloud, where we are using a Salesforce Data Event and the Lead object to inject new Leads into the Journey as Contacts. The objective of the Journey is to ...
5
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3answers
1k views

Are Populations required to use Journeys?

I've always assumed that Populations (formerly Root Relationships) were necessary to use Journey Builder. However, I was recently informed by Marketing Cloud Support that they are not required. ...
3
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1answer
4k views

Journey Builder Confusion

I'm having difficulty understand the exact methodology of how Interactions and Events work in Journey Builder. I've done the following: Setup a data extension, relating EmailAddress to subscriber on ...
1
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4answers
414 views

Email address changed while contact in Journey

I have scenario where contact added/injected to Journey Builder. Journey duration is one week and there is one email going every day. Let say contact A injected to journey on Monday with email E1, on ...
1
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0answers
171 views

How to use population data in custom activity for Journey builder?

We are creating a custom Journey builder activity that needs to send additional data using the inArguments variables in the execute section. In the How Data Binding Works it is described that you can ...
2
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2answers
512 views

Using AttributeValue function with SMS send inside a journey builder

I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder: %%[set @fname = AttributeValue('Contact:FirstName')]%% Hello %%=v(@fname)=%%! This doesn't return any ...
2
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2answers
852 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
2
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2answers
610 views

updateActivity method with Journey Builder Customer Activities

Firstly, I am aware that there are two API implementations for adding a Custom Activity in Journey Builder: Legacy Custom Activities V1 Platform Custom Activities the original Custom Activities API ...
4
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1answer
726 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
4
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1answer
1k views

Journey Builder Custom Activity - How to load data extensions in UI?

I am developing a Journey Builder Custom Activity, in one of the steps on Custom Activity UI, user needs to select a data extension then select a couple of fields. It looks like "UpdateContact" ...
3
votes
1answer
460 views

MobileConnect reporting for Journey Builder sends broken after the June release

The challenge How to get campaign names (and possibly SMS names) to be displayed in the SMS Message Detail Report for SMS messages created in Content Builder sent out of Journey Builder? The Impact ...
3
votes
1answer
678 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
1answer
303 views

Filters/Decision Splits for specific rows in a Data Extension (when Contact/Subscriber has more than one row)

When a Contact/Subscriber has multiple rows in a Data Extension, I need to be able to filter and make decisions based on a specific row (i.e., the row that qualified them for the current entry into ...
2
votes
1answer
2k views

Accessing Data Extension field values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Data Extension as inArguments. I read about data binding from here and used the below syntax to ...
2
votes
2answers
93 views

Journey Builder API to extract total populations

I am currently looking to extract the number of contacts who went through different activities of a journey. Is there a way I can extract this information through API?
2
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1answer
616 views

Leads converting to Contacts in Journey Builder

How do I handle the use case in a Journey where a lead in Salesforce can convert and become a contact, in which case we still want the customer record (lead or contact) to go through the same seamless ...
1
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3answers
4k views

Unable to execute a journey builder journey - Contact Builder/Journey Builder

I've been going round and round trying to fix/resolve this issue. New DE has been created and linked to primary key in DE Primary key in DE is 'SubscriberKey' DE has been set as Root The issue I ...
0
votes
1answer
1k views

How to use a different email address in journey builder?

The scenario we have is that we are storing email address information in other different data extensions. So it depends on the journey whether we use these or the primary email address (stored in all ...
0
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2answers
693 views

Journey Builder Sends updates All Subscribers List

Whenever we run a journey using a sendable data extension with an alternate email address as the entry event, the corresponding EmailAddress in the all subscribers list gets updated with the alternate ...
0
votes
1answer
309 views

Using Salesforce fields to render AMP script variables in journey emails (SF data entry event)

In our emails we are using AMPscript to include an ID combined with a URL in an email: %%[ VAR @ID__c,@landingpage Set @ID__c= ID__c Set @landingpage = Concat('http://cloud.mail.random....
3
votes
1answer
2k views

How to send Journey Builder email tracking data from Marketing Cloud to Sales Cloud through v5 Connector?

I have integrated Sales & Marketing Clouds using v5 connector. I am able to fetch reports/leads/contacts from SC to MC and using Journey Builder in MC to send emails, Once the email has sent, the ...
3
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2answers
2k views

Creating a Filter Criteria in Journey Builder by comparing two Attributes

When creating a Contact Filter Criteria in a Journey Builder Event, Decision Split Criteria or Goal, is it possible to define the criteria by comparing two Attributes in the Contact Model, instead of ...
3
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1answer
1k views

Accessing Entry Event Data - Journey Builder Custom Activity

Background I am developing a simple custom activity for JB. There are lots of gotchas apparently. I have read the following sources from cover to cover and still cannot make it all together: How ...
3
votes
1answer
314 views

Known issues w/ Journey Builder new Testing feature?

I've encountered a consistent issue with Journey Builder's new "Testing" feature. I can successfully run tests day in and day out so long as I don't specify "Send Test Messages" - instead, I choose "...