Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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11 views

Best Approach for tracking File downloads and Triggering AmpScript on File Download (Marketing Cloud)

We are creating a Journey in which we want to create a SF Task after a file was Downloaded. This is a typical B2B scenario, and can easily be achieved with Pardot. But what's the best approach to ...
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23 views

How to know the if ContactKey entered in a Journey Builder Path - Task Activity

I have a Journey Builder where every path create a Task in Salesforce, one of this path needs to create a Task in Salesforce when the email is null (decision split) and no action more. After this JB ...
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1answer
36 views

How to pass information from one activity to another in Journey Builder?

I have a Journey with two activities in it. One "Create Lead" Activity and after that an email activity. If I go to Journey Settings, I can see in Journey Data that Create Lead Activity has a ...
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1answer
823 views

Creating Custom Activity in Journey Builder using C#

I am trying to create ET - JB custom activity. My preferred technology is .Net and language is C#. I reviewed KBs and documents however didn’t find any helpful resource which can walk me through the ...
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51 views

Best approach to creating a task in Salesforce based on Email Click - Marketing Cloud

We are building a journey in which we are sending an email with a Question. Instead of linking to a survey (e.g. CloudPage), to keep it simple, we thought the best way is to ask the question in the ...
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28 views

Is there a way to import data to analytics from third party sources?

I have created a journey with custom activity which sends SMS via third party provider, who provides delivery reports. I can view the delivery reports on providers portal. They also provide an API for ...
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1answer
430 views

Journey builder skip steps (I think)

I have a flow for a client, with a split, a send email, and Update contact.. But when I look at the overview, I dont understand how, someone can skip the Send Email, and go directly to the date ...
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14 views

AMPSCRIPT UpdateSingleSalesforceObject() in Journey SMS [closed]

How to use UpdateSingleSalesforceObject() in a SMS which is built from content builder.
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1answer
14 views

SFMC Journey Builder Custom Activity Failed event without any error message

I created a Custom Activity for SFMC Journey Builder and every time a contact reaches it a "Failed" event is logged and there isn't any more information than that. I can see the execute call being ...
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555 views

Journey Builder - Some questions about Data Extension Entry Source

I'm new in Marketing Cloud. It's my first time that i work with the Journey Builder. I read about the JB and learned to follow the steps when I like to work with a Data Extension like Entry Source in ...
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39 views

Can I use UpdateSingleSalesforceObject in Interactive Email Form

Can I use Interactive Email Form to do a Salesforce object update? -How can I send a variable (Salesforce id from the journey) into email form as a hidden attribute? -I need to make a Salesforce ...
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1answer
24 views

Automation to exit contacts mid-journey [closed]

I'm looking to create an automation that exits contacts contained in a data extension from an active journey. I came across the contact exit API documentation (https://developer.salesforce.com/docs/...
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19 views

Journey Builder - Which DE is email data is using?

I added a new field to the Entry DE that is used for a journey. However after the change, I got a triggered send error from support like below. During testing the email seemed to be fine. Customer ...
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1answer
17 views

Journey Builder: How often is Mobile Push Demographics data refreshed?

I am trying to use the 'Last Message Open' field from Mobile Push Demographics in a Journey. Can I use this field in a Decision split activity and how often does the data in this field update? I ...
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2answers
41 views

Why does my personalization does not work for a journey?

I have built various emails via content builder where the personalization works fine. When I include the emails in a journey, however, the personalization does not work anymore. I suppose that is ...
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1answer
891 views

Using Ampscript to call Salesforce Objects in Journey Builder

I'm new to SFMC and learning AMPSCRIPT. I am getting the following error when previewing. The subscriber preview failed to generate. Review the details, correct all issues, and try again. ...
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1answer
18 views

Google Analytics Audience as Entry Source in Journey Builder

The below Journey has a GA Entry source which is refreshing the data on a daily basis. I wanted to know whether the new data is overwriting the existing records or is appending to the existing ...
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1answer
23 views

Starting a journey with smart capture value submition but depending on the field value submitted [closed]

I have a data extension and a smart capture landing page which submits its value to that DE. Now I would like to trigger a journey when a user fills a form but the extra step would be to check if ...
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32 views

How to send an email to a specific audience inside a journey builder

I need to create a journey builder where a salesforce data (quote lookup contact) inject the JB when entry criterias are satisfied and then an email is to be send to a fixed specific audience (5 ...
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28 views

Sendable Data Extension not visibile among Entry source Journet

I have created a Sendable data extension which I would like to use as an entry source for a journey. the issue is that I can't see it when I click on SELECT DE. It appears a list of De (ex ...
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1answer
18 views

Can I pass values from data entry attributes into my Contact Update activity?

Using the Journey Builder I am creating/updating data extension records using journey entry data. Some of the fields I need to update are Boolean and Date columns, it appears these types of fields in ...
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1answer
17 views

Update to Wait Until Date in Active Marketing CLoud Journey

I have an active Marketing Cloud Journey that has a wait until June 15th date before participants receive an email. I need to update this date to June 1. Can I do that in the current version since I ...
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1answer
521 views

Is it possible to set language for whole marketing cloud

I can set the language in settings for social studio. However, I could not find any setting link (language, locale, currency) for marketing cloud(journey builder, audience builder,automation studio,...
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1answer
34 views

Data Extension - Define Send Relationship [closed]

i'm creating a sendable data extension for creating a journey for sending order confirmation to clients and the primary key of this DE is the OrderID. Is it correct if I select as Send relationship ...
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2answers
48 views

Marketing Cloud API as Entry Event - Send transaction email

I have a very simple use case where I need to send a transactional email via journey. I used API as an entry event and hit the endpoint. I got the success and a record is created in the underlying ...
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3answers
468 views

Can a Journey Builder Trigger compare one attribute to another attribute?

Let's say my subscribers have two attributes, Attribute_A and Attribute_B I want to create a Trigger expression in Journey Builder that checks if Attribute_A is Equal To Attribute_B Is it possible ...
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1answer
28 views

Extract Type - Tracking Extract - Journey name

I've created a series of Tracking Extracts on my account. Which field should I use to export the Journey Name that is associated with the email data of each extract?
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1answer
26 views

Entry source Journey builder

I 'm creating my first journey and I 'm confused on how/which should be the entry source. I have three DE linked in an attribute group called Abandoned Cart. One DE store contacts, another the ...
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1answer
32 views

Using Salesforce Data entry when field values have changed

I am using the Contact object as my "Salesforce Data" entry point, selecting both IS NEW and IS Updated I would like both scenarios to go into my Journey. I would like however only selected field ...
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1answer
25 views

Update SFDC's Date field from Journey Builder

A journey with entry source as Salesforce data, needs to update the Salesforce record's field with TODAYs date. How to achieve this from OBJECT ACTIVITY update or any approach?
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1answer
28 views

Joining _JourneyActivity and _Sent Data Views in Salesforce Marketing Cloud

Did anyone here manage to successfully join the data from _JourneyActivity and _Sent data views? The documentation says that they can be joined on _JourneyActivity.JourneyActivityObjectID = _Sent....
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2answers
128 views

AMPScript displaying wrong Date inside Journey that is triggered by automation - Reason?

The Problem A wrong date gets calculated by AMPScript GetSendDate with SystemDateToLocalDate inside a journey that is triggered by automations. Our SendLog DataExtensions has senddates displayed in ...
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1answer
652 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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2answers
38 views

Automate looking up data based on subscriberkey and populating a data extension with extended info

Based on the subscribers website interaction, my guy handling our website can send me two types of data: SubscriberKey RoomOfPreference. I can have him add this data to a pick-up data extension via ...
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0answers
164 views

Problems with custom activity hosted on AWS server

We have created a custom activity which initially was hosted on Heroku. Everything was working as intended until we move the files to AWS server. The server seems to be meeting the tech requirements ...
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3answers
431 views

How can I change an URL link in a deployed Journey Builder mail?

I have a running Journey Builder campaign, where one mail was already sent to subscribers. I would like to change a link, so the subscribers see the updated link in the already delivered email. In ...
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2answers
422 views

Journey Builder - Decision Split - Attribute Comparison delivers weird outcomes

I recently discovered a very odd mechanic inside the journey builder when it comes to decision splits and i am uncertain how to solve this issue. The example journey: What i want to do is the ...
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1answer
454 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
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2answers
640 views

Journey Builder contacts not getting evaluated

I have created Journey with data extension as entry source and which updates Contacts and Custom object records , using values from data extension, however i do not see contacts entering in journey ...
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1answer
24 views

Journey Contact Data

I have created a Journey which has two decision splits based on the status field. If Status =20 one path and if status = 40 then the second path. The Journey setting is to allow contact to renter ...
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1answer
24 views

Updating SMS copy within a live Journey

I know that to update email copy for an email within a live Journey you need to edit and save that email activity within the Journey. Is the same true for SMS? There is no edit functionality from ...
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1answer
13 views

Bulk updates in Service cloud using Journey builder activity in SFMC

We have our salesforce org and Markting cloud integrated using Marketing Cloud Connect. An automation runs in SFMC to load records into a data extension (nearly 1M to 1.5M contact records flagged for ...
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1answer
49 views

MC Connect, Journey Builder and Updating Campaign Member Status

I am using MC connect and setting a Journey for a Campaign. I want to update the Campaign Member Status to "open", "clicked" or "not responding" based on engagement with a 3-5 email send journey. ...
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21 views

Implementing SMS OptIn

I am new to SFMC. I have implemented web based OptIn for SMS. Once a lead is generated in Salesforce service cloud, I used QueueMo Api to create a contact in SFMC and client was able to receive a ...
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1answer
33 views

Looking for Journey Builder Best Practice for Engagement on Multiple Emails

Using Journey Builder In the Scenario of Send email day 1, wait 48 hours, re-send to those who have not opened wait 48 more hours resend to those who have not opened I see a handful of Gaps with ...
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1answer
402 views

Journey Builder error “DidNotMeetEntryCriteria”

I have data extension where I have defined two fields as primary key (tested with one key as well) and DE added to contact builder. We send lot of emails daily and this is our normal drill. But some ...
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0answers
23 views

SFMC Audience Builder Audience into Journey

We have just implemented SFMC Audience Builder and I want an audience to be injected into journey builder after it is published. What is the best way to do this? I thought I could use automation ...
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1answer
24 views

Journey Builder Question on entry source

I have a simple journey setup where the entry source is a filter Data extension. That filter DE is setup in automation studio to gather the records that quality to enter. Upon entering, users will ...
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30 views

Marketing Cloud Installed Package JWT

We have a package ready to be published on app exchange and wondering if the JWT secret of the package will change for the users installing our package. The JWT is hard coded in our Package.json and ...

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