Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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votes
1answer
1k views

Contact Unsubscribed - where do they go?

I was told by our SFMC rep that once a contact visits our profile center page and unsubscribes that I won't be able to message them anymore (which is a good thing). However, I'm wondering if this ...
7
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3answers
2k views

Avoiding creating duplicate Contacts in Marketing Cloud when using Sales Cloud records

We are creating a journey in Marketing Cloud, where we are using a Salesforce Data Event and the Lead object to inject new Leads into the Journey as Contacts. The objective of the Journey is to ...
7
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1answer
5k views

Firing Events in Journey Builder

I'm struggling with the Journey Builder documentation on firing events. I believe it's wrong, or perhaps it's right and I'm wrong. As I understand it, an Interaction begins by firing an Event. When ...
7
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1answer
56 views

Are one-to-many relationships in my contact model reliable?

I briefly describe the contact model I have built in the Contact Builder. I have taken the Marketing Cloud Consultant course in which the lecturer stated a few exceptions where things do not work as ...
7
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1answer
222 views

Is it possible to execute post exit criteria action in Marketing Cloud Journey?

I am using Salesforce data as an Entry Audience of the journey in Marketing Cloud. I have defined exit criteria in the journey to remove the subscriber from the journey after the value of a checkbox ...
7
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1answer
716 views

Copy journeys between business units?

does anyone know a way to quickly copy journeys from Journey Builder from one business unit to another one? It would be a huge time saver when we're setting up new journeys on separate business units ...
7
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1answer
144 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
7
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1answer
237 views

Unable to update email activity in Active journey

After the recent SFMC release, we are facing an issue. We are unable to update email activity on an active journey. The email personalization and email are working fine. No issues. I am just ...
7
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3answers
153 views

Scalable Journeys in Marketing cloud with different templates

Is there any scalable way of designing a journey in Marketing Cloud which: Sends a different email (the template) depending on the current data data? i.e. a contact picklist value with 25 possible ...
7
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0answers
196 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
6
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1answer
942 views

Contact Data Decision Split for synchronized Salesforce DE leads to wrong path

I encountered a problem in Journey Builder, where decision splits that check for changes in Salesforce Service Cloud (filter expression is configured to retrieve Contact Data from synchronized data ...
6
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1answer
326 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
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3answers
1k views

Are Populations required to use Journeys?

I've always assumed that Populations (formerly Root Relationships) were necessary to use Journey Builder. However, I was recently informed by Marketing Cloud Support that they are not required. ...
5
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1answer
440 views

Journey Builder 'Journey Tracking Data Extensions'

Journey Builder 'Journey Tracking Data Extensions' Has anyone implemented Journey Tracking Data Extensions. Where the progress of a Journey is tracked in an Data Extension. Are there any best ...
5
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1answer
80 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
5
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1answer
237 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
4
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2answers
855 views

Retrieving a Journey Builder Interaction ID using Data Binding

I'm trying to find out whether it's possible to retrieve the Interaction ID (for a running Interaction) using Data Binding. The Interaction ID is different from {{Context.PublicationId}} and {{Context....
4
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1answer
1k views

In Journey builder is it possible to subscribe to MobileConnect sender short code/keyword?

I am creating a interaction in journey builder that will send an sms message to a contact. This contact will only receive the sms messages if they have subscribed to the sender short code and keyword....
4
votes
1answer
302 views

How does 'Delivery Window' work?

I'm building a Journey with a data extension as the entry point. This DE gets refreshed/populated hourly. I'm setting up a Send Email, and on the Configure Delivery step, there is a Delivery Window ...
4
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1answer
985 views

Journey Builder Custom Activity - How to load data extensions in UI?

I am developing a Journey Builder Custom Activity, in one of the steps on Custom Activity UI, user needs to select a data extension then select a couple of fields. It looks like "UpdateContact" ...
4
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1answer
40 views

Decision Split With SF Entry Event Not Working As Intended

I've got a journey being populated by an SF Entry Event from the Lead Object. Later in the journey, I want to check for updates to a status field on the Lead object using Contact data. Unfortunately, ...
4
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2answers
362 views

Journey Builder for Apps Android SDK with firebase

I'm new to Android development and I'm trying hard to develop an app to get a push from salesforce marketingcloud. I've tried to follow some of this LearningAppAndroid procedures. But without result. ...
4
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0answers
557 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
3
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3answers
141 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
3
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1answer
112 views

Is it possible to host a Custom JB Activity and all associated resources on a CloudPage instead of an external web server?

We are in the process of developing a Custom JB Activity for our requirement. After going through all documentation and code samples available on the internet, what we understand is that the custom ...
3
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1answer
1k views

Journey Builder contact update within Journey

In Journey Builder I'm testing whether updating a contact's Data Extension record that is already in a Journey will update the contact in the Journey. Here is my test: Part 1 Create a Data ...
3
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1answer
387 views

Configure inArguments and outArguments

I am trying to get the outArgument from 1 custom activity to be the inArgument of another. I have looked at the Desk.com example with creating and updating a case but have been unable to translate ...
3
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1answer
4k views

Journey Builder Confusion

I'm having difficulty understand the exact methodology of how Interactions and Events work in Journey Builder. I've done the following: Setup a data extension, relating EmailAddress to subscriber on ...
3
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1answer
3k views

How to include Salesforce Object fields as AMPscript variables in emails sent from Journey Builder

I'm trying to use a Salesforce Object field as an AMPscript variable in an email, when the Salesforce Entry Event is used in a Journey Builder Interaction. I've created a 'Salesforce Data' event (...
3
votes
3answers
141 views

Exclusion Script for multiple Send Log variables in Journey Builder Email Send

Have a bit of a complex exclusion requirement and haven't been able to find a script that works. Background A contact submits a web form for a brochure on a model called 'Pear'. This enters them ...
3
votes
2answers
158 views

Fire Journey Builder when Contact Object is Updated

In Journey Builder where the Entry Object is Contact, i have setup event criteria to fire journey upon Creation or Updating a Contact. But once activated, the journey only fires up when a Contact is ...
3
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1answer
546 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
3
votes
1answer
95 views

RedirectTo deleting google 360 parameters from URL in Journey builder email sends

When sending emails which are built using RedirectTo, the google analytics parameter doesn't get append automatically however on links that have URL added to them directly the google analytics ...
3
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1answer
89 views

REST API call to remove contacts from a journey

I am trying to remove contacts from a journey using REST API call but keep getting the 202 response with errors. Not sure if I am using the wrong definition key, or if there is a mistake somewhere ...
3
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1answer
446 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
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2answers
1k views

Creating a Filter Criteria in Journey Builder by comparing two Attributes

When creating a Contact Filter Criteria in a Journey Builder Event, Decision Split Criteria or Goal, is it possible to define the criteria by comparing two Attributes in the Contact Model, instead of ...
3
votes
1answer
2k views

Populations in Contact Builder

I'm still trying to wrap my head around populations in contact builder and how they replace Root relationships. Can anyone explain what are populations exactly used for and what is the impact in ...
3
votes
2answers
889 views

Journey Builder engagement split treats click on Email update profile link as success

If a subscriber clicks on Update Profile link in an email,the journey builder counts/treats it as a click in an engagement split.Any suggestion/way to make JB, treat clicks made on Update Profile link,...
3
votes
1answer
45 views

Why are contacts not passing an engagement split?

I have a journey where everyone is being sent an email followed by a wait and an engagement activity on some specific clicks. Only 60% are passing the engagement split. They are not in the wait and ...
3
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1answer
204 views

Filters/Decision Splits for specific rows in a Data Extension (when Contact/Subscriber has more than one row)

When a Contact/Subscriber has multiple rows in a Data Extension, I need to be able to filter and make decisions based on a specific row (i.e., the row that qualified them for the current entry into ...
3
votes
1answer
991 views

Accessing Entry Event Data - Journey Builder Custom Activity

Background I am developing a simple custom activity for JB. There are lots of gotchas apparently. I have read the following sources from cover to cover and still cannot make it all together: How ...
3
votes
1answer
111 views

Is it possible to use a third party as an external source for Journey Builder via API?

I understand that you can fire an event using API to start an interaction in Journey Builder. But is it possible, via API, to start a journey and inject records from a third party source (e.g. ...
3
votes
1answer
2k views

Linked Data Extensions in Data Designer

I have this naive question which I am struggling to find answer to. I know we can link Data Extensions in Contact Builder and create all kinds of relationships. But what is the use case of linking ...
3
votes
2answers
601 views

Marketing Cloud - Some Contacts not injecting into Journey

We have a Journey/ interaction where people already in All Subscribers are injecting and those that are not don't. We have a DE where our Salesforce Person Account data is being imported. We have ...
3
votes
2answers
40 views

Journey Builder API Entry Event 400 Error

I am trying to learn how to use the Journey Builder API to enter a record from a Cloud Page into a Journey. I am able to get my access token from the auth endpoint but when I make the API request to ...
3
votes
2answers
84 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
3
votes
1answer
201 views

Known issues w/ Journey Builder new Testing feature?

I've encountered a consistent issue with Journey Builder's new "Testing" feature. I can successfully run tests day in and day out so long as I don't specify "Send Test Messages" - instead, I choose "...
3
votes
1answer
418 views

SFMC Journey Builder: Facebook Ad Audience activity not configuring properly

In a journey I'm building i want to push entries into two advertising audiences: 1) Google Audience and 2) Facebook Audience. The Google Audience activity is set up and seems to be fine. However, when ...
3
votes
1answer
149 views

Using Sales Cloud Attributes in Decision Split Activities within a Child BU

When you configure Sychronized Data Extensions in Marketing Cloud, an Attribute Group is created in Contact Builder for the Synchronized Data Extensions, where cardinal relationships are created based ...
3
votes
1answer
687 views

Prevent/Remove Lead vs Contact Duplicates

I'm having an issue where I'm getting multiple Subscribers in my 'All Subscribers' list with the same email (same person) but different subscriber ids because I'm using Salesforce reports and Journey ...