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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

7
votes
1answer
1k views

Contact Unsubscribed - where do they go?

I was told by our SFMC rep that once a contact visits our profile center page and unsubscribes that I won't be able to message them anymore (which is a good thing). However, I'm wondering if this ...
7
votes
1answer
5k views

Firing Events in Journey Builder

I'm struggling with the Journey Builder documentation on firing events. I believe it's wrong, or perhaps it's right and I'm wrong. As I understand it, an Interaction begins by firing an Event. When ...
7
votes
3answers
2k views

Avoiding creating duplicate Contacts in Marketing Cloud when using Sales Cloud records

We are creating a journey in Marketing Cloud, where we are using a Salesforce Data Event and the Lead object to inject new Leads into the Journey as Contacts. The objective of the Journey is to ...
6
votes
1answer
175 views

Is it possible to execute post exit criteria action in Marketing Cloud Journey?

I am using Salesforce data as an Entry Audience of the journey in Marketing Cloud. I have defined exit criteria in the journey to remove the subscriber from the journey after the value of a checkbox ...
6
votes
1answer
197 views

Unable to update email activity in Active journey

After the recent SFMC release, we are facing an issue. We are unable to update email activity on an active journey. The email personalization and email are working fine. No issues. I am just ...
6
votes
3answers
127 views

Scalable Journeys in Marketing cloud with different templates

Is there any scalable way of designing a journey in Marketing Cloud which: Sends a different email (the template) depending on the current data data? i.e. a contact picklist value with 25 possible ...
6
votes
1answer
600 views

Copy journeys between business units?

does anyone know a way to quickly copy journeys from Journey Builder from one business unit to another one? It would be a huge time saver when we're setting up new journeys on separate business units ...
6
votes
0answers
183 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
5
votes
3answers
939 views

Are Populations required to use Journeys?

I've always assumed that Populations (formerly Root Relationships) were necessary to use Journey Builder. However, I was recently informed by Marketing Cloud Support that they are not required. ...
5
votes
1answer
846 views

Contact Data Decision Split for synchronized Salesforce DE leads to wrong path

I encountered a problem in Journey Builder, where decision splits that check for changes in Salesforce Service Cloud (filter expression is configured to retrieve Contact Data from synchronized data ...
5
votes
1answer
388 views

Journey Builder 'Journey Tracking Data Extensions'

Journey Builder 'Journey Tracking Data Extensions' Has anyone implemented Journey Tracking Data Extensions. Where the progress of a Journey is tracked in an Data Extension. Are there any best ...
5
votes
1answer
91 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
5
votes
1answer
258 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
4
votes
2answers
727 views

Retrieving a Journey Builder Interaction ID using Data Binding

I'm trying to find out whether it's possible to retrieve the Interaction ID (for a running Interaction) using Data Binding. The Interaction ID is different from {{Context.PublicationId}} and {{Context....
4
votes
1answer
1k views

In Journey builder is it possible to subscribe to MobileConnect sender short code/keyword?

I am creating a interaction in journey builder that will send an sms message to a contact. This contact will only receive the sms messages if they have subscribed to the sender short code and keyword....
4
votes
1answer
820 views

Journey Builder Custom Activity - How to load data extensions in UI?

I am developing a Journey Builder Custom Activity, in one of the steps on Custom Activity UI, user needs to select a data extension then select a couple of fields. It looks like "UpdateContact" ...
4
votes
1answer
167 views

How does 'Delivery Window' work?

I'm building a Journey with a data extension as the entry point. This DE gets refreshed/populated hourly. I'm setting up a Send Email, and on the Configure Delivery step, there is a Delivery Window ...
4
votes
1answer
61 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
4
votes
1answer
151 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
4
votes
2answers
328 views

Journey Builder for Apps Android SDK with firebase

I'm new to Android development and I'm trying hard to develop an app to get a push from salesforce marketingcloud. I've tried to follow some of this LearningAppAndroid procedures. But without result. ...
3
votes
1answer
1k views

Journey Builder contact update within Journey

In Journey Builder I'm testing whether updating a contact's Data Extension record that is already in a Journey will update the contact in the Journey. Here is my test: Part 1 Create a Data ...
3
votes
1answer
346 views

Configure inArguments and outArguments

I am trying to get the outArgument from 1 custom activity to be the inArgument of another. I have looked at the Desk.com example with creating and updating a case but have been unable to translate ...
3
votes
1answer
3k views

Journey Builder Confusion

I'm having difficulty understand the exact methodology of how Interactions and Events work in Journey Builder. I've done the following: Setup a data extension, relating EmailAddress to subscriber on ...
3
votes
1answer
2k views

How to include Salesforce Object fields as AMPscript variables in emails sent from Journey Builder

I'm trying to use a Salesforce Object field as an AMPscript variable in an email, when the Salesforce Entry Event is used in a Journey Builder Interaction. I've created a 'Salesforce Data' event (...
3
votes
3answers
107 views

Exclusion Script for multiple Send Log variables in Journey Builder Email Send

Have a bit of a complex exclusion requirement and haven't been able to find a script that works. Background A contact submits a web form for a brochure on a model called 'Pear'. This enters them ...
3
votes
1answer
477 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
3
votes
1answer
302 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
2answers
1k views

Creating a Filter Criteria in Journey Builder by comparing two Attributes

When creating a Contact Filter Criteria in a Journey Builder Event, Decision Split Criteria or Goal, is it possible to define the criteria by comparing two Attributes in the Contact Model, instead of ...
3
votes
2answers
757 views

Journey Builder engagement split treats click on Email update profile link as success

If a subscriber clicks on Update Profile link in an email,the journey builder counts/treats it as a click in an engagement split.Any suggestion/way to make JB, treat clicks made on Update Profile link,...
3
votes
1answer
26 views

Why are contacts not passing an engagement split?

I have a journey where everyone is being sent an email followed by a wait and an engagement activity on some specific clicks. Only 60% are passing the engagement split. They are not in the wait and ...
3
votes
1answer
150 views

Filters/Decision Splits for specific rows in a Data Extension (when Contact/Subscriber has more than one row)

When a Contact/Subscriber has multiple rows in a Data Extension, I need to be able to filter and make decisions based on a specific row (i.e., the row that qualified them for the current entry into ...
3
votes
1answer
860 views

Accessing Entry Event Data - Journey Builder Custom Activity

Background I am developing a simple custom activity for JB. There are lots of gotchas apparently. I have read the following sources from cover to cover and still cannot make it all together: How ...
3
votes
1answer
106 views

Is it possible to use a third party as an external source for Journey Builder via API?

I understand that you can fire an event using API to start an interaction in Journey Builder. But is it possible, via API, to start a journey and inject records from a third party source (e.g. ...
3
votes
2answers
523 views

Marketing Cloud - Some Contacts not injecting into Journey

We have a Journey/ interaction where people already in All Subscribers are injecting and those that are not don't. We have a DE where our Salesforce Person Account data is being imported. We have ...
3
votes
1answer
145 views

Known issues w/ Journey Builder new Testing feature?

I've encountered a consistent issue with Journey Builder's new "Testing" feature. I can successfully run tests day in and day out so long as I don't specify "Send Test Messages" - instead, I choose "...
3
votes
1answer
275 views

SFMC Journey Builder: Facebook Ad Audience activity not configuring properly

In a journey I'm building i want to push entries into two advertising audiences: 1) Google Audience and 2) Facebook Audience. The Google Audience activity is set up and seems to be fine. However, when ...
3
votes
1answer
119 views

Using Sales Cloud Attributes in Decision Split Activities within a Child BU

When you configure Sychronized Data Extensions in Marketing Cloud, an Attribute Group is created in Contact Builder for the Synchronized Data Extensions, where cardinal relationships are created based ...
3
votes
1answer
421 views

Trouble adding Contacts to journey builder

I have created a salesforce report, imported reported to marketing Cloud. Data extension is sendable. I can see there is one record. Mapped salesforceId to Contact Id in Contact Builder. Created a ...
3
votes
1answer
183 views

Record Not Being Inserted into Journey

We're using the Fire Event endpoint from the REST API (https://code.exacttarget.com/app-development/journey-builder-development/how-to-fire-an-event.html) to insert contacts into a Journey. We are ...
3
votes
1answer
1k views

How to send Journey Builder email tracking data from Marketing Cloud to Sales Cloud through v5 Connector?

I have integrated Sales & Marketing Clouds using v5 connector. I am able to fetch reports/leads/contacts from SC to MC and using Journey Builder in MC to send emails, Once the email has sent, the ...
3
votes
2answers
1k views

Customers vs. Contacts in Marketing Cloud

I'm writing a book titled <plug>Journey Builder Developer's Guide</plug> which will be published next quarter (contact me if you're interesting in being a reviewer). In one of the chapters,...
3
votes
4answers
512 views

Trouble getting JourneyBuilder to call Execute URL on Custom Activity (Platform v1)

I'm working on my first Custom Activity for JourneyBuilder (Platform v1), and I'm having trouble getting the system to call my Execute URL when a Contact flows through my Custom Activity. I’ve been ...
3
votes
2answers
55 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
3
votes
1answer
42 views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
3
votes
1answer
26 views

Will overwriting Data extensions cause issues in using it in journey builder through the contact data model (not journey data)?

I am in a situation where I am having to choose whether I should Add/Update or Overwrite in a Daily Batch File Import into a Data Extension which I plan to use in Decision Paths in Journey through the ...
3
votes
0answers
41 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
3
votes
0answers
295 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
3
votes
1answer
34 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
3
votes
0answers
103 views

Fire Journey Builder when Contact Object is Updated

In Journey Builder where the Entry Object is Contact, i have setup event criteria to fire journey upon Creation or Updating a Contact. But once activated, the journey only fires up when a Contact is ...
3
votes
0answers
94 views

Journey Data Configuration Questions [closed]

I am helping a client address a few journey optimization issues, and would like some guidance on 2 items I'm working through. SFDC Triggered Entry Journey DE: I understand with SFDC triggered ...