Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

6
votes
0answers
183 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
3
votes
0answers
41 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
3
votes
0answers
295 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
3
votes
0answers
103 views

Fire Journey Builder when Contact Object is Updated

In Journey Builder where the Entry Object is Contact, i have setup event criteria to fire journey upon Creation or Updating a Contact. But once activated, the journey only fires up when a Contact is ...
3
votes
0answers
478 views

SQL Query or Ampscript within Journey

This is more of a methodology or best-practice question. What I have: Users data extension Online stores data extension They are connected by the Subscriber_Key A [User] can have multiple ...
3
votes
0answers
225 views

Using Zapier Activity within Journey Builder

I´m triying to create a Zapier's custom activity within Journey Builder, but I´m having problems to show it in SFMC, pulling me the followin error: "One or more custom activities failed to load. ...
3
votes
0answers
547 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
2
votes
0answers
23 views

Records without email addresses get stuck in the email activity and don't stuck in the sms activity when not having a phone number provided

Does anyone know, how is it possible that a record without an email address will fail to pass an email activity in the journey in Marketing Cloud and a record without a phone number will success to ...
2
votes
0answers
41 views

Engagement Split not treating Clicks correctly

Why would Engagement Split in my journey treat clicks on 'Update Profile' link as successful ? I have 2 links in my email (both have aliases) - update Profile - download PDF link from the ...
2
votes
0answers
39 views

Ampscript Not Working on Send SMS Journey Activity

I'm trying to create a journey to send a SMS with some personalization strings. The Journey is sending the SMS but all the ampscript variables come in empty, I'm using the following code: %%[ SET @...
2
votes
0answers
30 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
2
votes
0answers
61 views

Retrieve Journey Name using ampscript or ssjs

Does anyone know how to retrieve the Journey Name using either ampscript or ssjs? I want to populate the name inside of a variable when the email is sent through a journey? Something similar to ...
2
votes
0answers
117 views

Getting Error while try to trigger API event in Journey From Landing pages using ssjs?

I'm working on to trigger API event in journey/Journey builder from landing pages. For now, I can able to get accessToken using clientId & clientSecret and then I tried to pass subscriberkey & ...
2
votes
0answers
41 views

JourneyBuilder Custom Activity Notify Payload - DataExtension record Information?

I have an Installed Package with a Journey Builder Activity. Upon notify of a Contact entering this Activity in a Journey, I am able to receive Contact.Id, Contact.Key, and Contact.Default.Email as ...
2
votes
0answers
179 views

Decision Split Not Working (The Way I Want It To) - Journey Builder

I am using a decision split to route leads down different paths in a journey. I cannot get the attributes in the decision split to pull the list of options from Salesforce. e.g. I have an attribute ...
2
votes
0answers
49 views

SFMC Tracking of multiple emails for same contact

Our architecture requires a contact having multiple emails in salesforce so we created custom email fields on Contact object to capture this and the contacts are synced to SFMC using Contact Builder. ...
2
votes
0answers
142 views

How to automate Journey for new subs - Data Extension Entry Source (Check once per day)

In journey builder, I'm trying to best understand the Data Extension "entry source" as a way to automate a Welcome Journey for new subscribers. I've created a DE where new subscribers will manually ...
2
votes
0answers
58 views

NPE causing crash using Android marketingcloudsdk 5.3.+

Facing this kind of crash while using MC 5.3.+ Fatal Exception: java.lang.RuntimeException: Unable to start receiver com.salesforce.marketingcloud.MCReceiver: java.lang.NullPointerException: Attempt ...
2
votes
0answers
66 views

Journey goal based on non-contact record in journey

We need to create a journey based on case records being created in Salesforce Service Cloud (Salesforce data event) where a certain case status is the trigger for the goal event (Cases are available ...
2
votes
0answers
537 views

Links not showing up for Engagement Split in Journey Builder

We'd like to exclude members from our Journey once they click on a specific link. The link is very much in the email, but it doesn't appear as a selection within the available links for an Engagement ...
2
votes
0answers
199 views

outArguments not appearing correctly in Custom Activity

We are building a custom activity and having issues with using the outArguments where the activity is working 100% and the values are also being correctly processed by the decision split (just did a ...
2
votes
0answers
121 views

Problems with custom activity hosted on AWS server

We have created a custom activity which initially was hosted on Heroku. Everything was working as intended until we move the files to AWS server. The server seems to be meeting the tech requirements ...
2
votes
0answers
318 views

Sending marketing cloud mails from Salesforce instantly

We have a unique problem in Sending marketing cloud mails from Salesforce. Contact records are available in Salesforce and the logic to select which contact should receive the marketing cloud mail is ...
2
votes
0answers
648 views

Journey Builder Activity Error

Today, I received an Error on Journey builder saying "One or more custom activities failed to load. Verify that custom activity endpoints are valid and refresh the Interaction." It has been running ...
2
votes
0answers
334 views

Journey Builder/Communities - Welcome Email - Registration URL

We would like to utilise Journey Builder to send the Welcome Email to new community users with the registration link. Salesforce provides this link in email templates via {!Community_URL} and via the ...
1
vote
0answers
24 views

Marketing Cloud journey record creation in service cloud

I have a journey with 10 records to start with, the only step is to create a record in service cloud. only 1 out of the 10 entry records create a record in the service cloud. How can i see which ...
1
vote
0answers
33 views

Additional (internal) email recipient without tracking

I recently received the request that when sending e-mails, different internal employees always want to receive the final newsletter at the same time as the normal recipients. Example: We have ...
1
vote
0answers
53 views

Trying to use dynamic data in a “Send SMS” activity within a journey using Salesforce Data as the entry source

I have a journey set up using Salesforce Data as the entry source. There's a "Send SMS" step in the journey where I need to be able to pull a specific field out of that object to display in the SMS ...
1
vote
0answers
20 views

Are Filtered Data Extensions also Part of the Attribute Group

I assume, but frankly I am not sure if the filtered Data- Extension used as entry point in a Journey is also linked to the same Attribute Group as the parent one I create the filter from. (The comment ...
1
vote
0answers
65 views

Marketing Cloud API - Custom Activity - Get current user details

I'm trying to get current logged in user's emailAddress and name fields within a java app. This java app is embedded in a custom activity in the journey builder. Java app uses FuelSDK to retrieve data ...
1
vote
0answers
56 views

Save input values from Custom Activity - Journey Builder

I am building a custom activity in journey builder. I am trying to save the values to update without losing my initial input. Once I hit save and reopen the custom activity, my inputs are reset to ...
1
vote
0answers
39 views

Journey builder wait activity delay

In my journey, there is a wait by attribute. The wait interval is on ReviewDate (GMT Standard Time). But it leaves wait activity sometimes the next day, sometimes 2 days later, sometimes 5 days later. ...
1
vote
0answers
114 views

Journey Builder Custom Activity Id on Running Hover

Im developing a custom activity for Journey Builder that requires a hover over state showing stats that will come from my server. Because the hover over url needs to be defined in the config.json on ...
1
vote
0answers
120 views

Journey builder decision split doesn’t work with sfdc task

I am trying to evaluate a salesforce task from a journey that use has entry source opportunity - entry primary contact id. The journey creates a task of the opportunity is > than 5k and then after one ...
1
vote
0answers
182 views

Contacts stuck in wait activity

I have created a journey with the entry event being a Salesforce entry event, the DE related to this entry event is updated based upon a change in Salesforce CRM - as soon as a certain field is filled ...
1
vote
0answers
12 views

Re-creating a 'contact data based' event in welcome journey

I'm trying to re-create a welcome journey 'contact data' event as this feature is apparently phasing out in a future release. The problem with data-based events is that it only uses 'date' attributes ...
1
vote
0answers
155 views

Marketing Cloud: Query data extensions or date event to trigger a Journey?

I am trying to create an entry event for Contacts when the transaction date has been > 120 days or = equal to 120 days in the past. Contacts are synced in a synchronized DE The transaction date is ...
1
vote
0answers
29 views

Know the number of record of the previous activity

I'm developping a custom activity for Journey Builder and I would like to know if there is a way during the execution to know the number of record that was in the previous activity. For example : you ...
1
vote
0answers
57 views

Retrieve Custom Journey Builder Name When Journey Executing

I am developing Custom Journey builder activity(using node application) i want to get journey name when journey execution time. note: Previously i am getting current executing journey version using {{...
1
vote
0answers
38 views

Inject record into journey when record is created via the UI (No Code)

I am new to the Marketing Cloud (Marketo Background) and I need a little Journey Builder help. We are currently hosting all of our records in a homegrown CRM and importing records as they are created ...
1
vote
0answers
41 views

Not able to access data into a journey builder to use in flow control

We have a small set of data extension models but we are struggling to get contact data we want into our journey. Does journey only let you access contact data related to a particular contact? Is there ...
1
vote
0answers
38 views

Is it feasible to deploy or implement Journey builder custom activity on SFDC(sales cloud or service cloud or force.com) or Marketing cloud itself?

Can we achieve it without deploying on external web hosting like gcp,aws or azure? If yes, Could you provide me some sample or guidance? Thank you in advance.
1
vote
0answers
17 views

Filtering link tracing/checking from click data extracts?

In early February, my company noticed a significant uptick in click activity in our data extracts. Deliveries, opens, bounces, and everything else remained normal. I opened a ticket with SFMC ...
1
vote
0answers
61 views

Salesforce Data Event on a related object

We have a custom object called Reservation. This has a lookup field to Contact (called Customer__r.ID. If I configure a Salesforce Data Event to look for when a record is created or updated and a ...
1
vote
0answers
282 views

Using API Data from a Custom Journey Builder Activity in Marketing Cloud

I viewed a very interesting Dreamforce video from Pato Sapir on custom Journey Builder activities. I went through his tutorial and was able to replicate his results. Link to the video. In his video, ...
1
vote
0answers
83 views

Journey Data in Mobile Push

I am trying to personalize a Push message with Journey Data coming from API call. I am trying to use GTL but it is not working. {{Event.Event-Definition-Key.Attribute-name}} Thanks!
1
vote
0answers
62 views

Automation Trigger Options

We currently trigger automations via a file drop to a FTP Location. This works well as the file drops, processes and waits until 9am before it sends the mail. Sometimes are file drops are late and ...
1
vote
0answers
99 views

Journey Builder : Event based entry source

Are event based entry sources in place of an automation studio audience or data filter? I've created a Date based event and used available attributes from my main tables and set contact filters to ...
1
vote
0answers
121 views

NEXT keyword not working for Outbound SMS in Mobileconnect Salesforce marketing cloud

I have created 2 SMS in MobileConnect and I am using these SMS in journey builder. Outbound SMS Vote/Survey SMS with a keyword associated with it. E.g. "MYKEYWORD" Now, when I use Outbound SMS in ...
1
vote
0answers
65 views

How to get EmailId from JourneyId using Marketing Cloud REST API?

I am looking for static email preview (without replacing placeholders). I have JourneyId, how do i get EmailId associated with the Journey using Marketing Cloud REST API. So that i can retrieve email ...