Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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7
votes
1answer
128 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
7
votes
1answer
225 views

Unable to update email activity in Active journey

After the recent SFMC release, we are facing an issue. We are unable to update email activity on an active journey. The email personalization and email are working fine. No issues. I am just ...
7
votes
3answers
143 views

Scalable Journeys in Marketing cloud with different templates

Is there any scalable way of designing a journey in Marketing Cloud which: Sends a different email (the template) depending on the current data data? i.e. a contact picklist value with 25 possible ...
7
votes
0answers
194 views

How to detect beacons in iOS Journey Builder?

I'm trying to send a push message to iOS devices from the marketing cloud via MobilePush, when the device comes near a bluetooth beacon (proximity). I called configureSDK(...) with all params set to ...
6
votes
1answer
311 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
5
votes
1answer
70 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
5
votes
1answer
216 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
3
votes
0answers
121 views

MobileConnect reporting for Journey Builder sends broken after the June release

The challenge How to get campaign names (and possibly SMS names) to be displayed in the SMS Message Detail Report for SMS messages created in Content Builder sent out of Journey Builder? The Impact ...
3
votes
1answer
41 views

Will overwriting Data extensions cause issues in using it in journey builder through the contact data model (not journey data)?

I am in a situation where I am having to choose whether I should Add/Update or Overwrite in a Daily Batch File Import into a Data Extension which I plan to use in Decision Paths in Journey through the ...
3
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0answers
47 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
3
votes
0answers
334 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
3
votes
1answer
39 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
3
votes
1answer
386 views

Solution to Tokenized Sending limitations in Salesforce Marketing Cloud(SFMC)

So our Prospect want to implement Tokenized Sending Features because they don't want to store data in SFMC before sending Email/SMS and want to use REST API to push data into SFMC but again they want ...
3
votes
1answer
142 views

How do i set a field to null in journey builder contact interaction

JB supports adding a value to a field, but does not seem to support clearing a value. Does anyone know what to add to field criteria to clear a value? Just entering null does not work. It applies ...
3
votes
0answers
496 views

SQL Query or Ampscript within Journey

This is more of a methodology or best-practice question. What I have: Users data extension Online stores data extension They are connected by the Subscriber_Key A [User] can have multiple ...
3
votes
1answer
380 views

Advertising audiences - Marketing cloud

Can I send a suppression list to Facebook and Adwords in my journey? Every use case I've seen so far is about sending an ad on Facebook, but is it possible to create a Facebook custom audience from ...
3
votes
0answers
236 views

Using Zapier Activity within Journey Builder

I´m triying to create a Zapier's custom activity within Journey Builder, but I´m having problems to show it in SFMC, pulling me the followin error: "One or more custom activities failed to load. ...
3
votes
0answers
554 views

Implementing ExactTarget Journey Builder with Swift

I'm trying to implement push notifications using the Journey Builder SDK in a Swift Application for iOS with the latest version of the SDK (4.1.0) https://github.com/salesforce-marketingcloud/JB4A-SDK-...
3
votes
1answer
160 views

Issue while firing an event using ContactEvents method in Journey builder

I am trying a simple example of firing an event using Rest API in journey builder.Followed exactly the same steps as were mentioned in the link below. https://github.com/mattcam/Salesforce-Marketing-...
2
votes
2answers
53 views

Journey Builder - Decision Split - Attribute Comparison delivers weird outcomes

I recently discovered a very odd mechanic inside the journey builder when it comes to decision splits and i am uncertain how to solve this issue. The example journey: What i want to do is the ...
2
votes
0answers
80 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
2
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0answers
26 views

Records without email addresses get stuck in the email activity and don't stuck in the sms activity when not having a phone number provided

Does anyone know, how is it possible that a record without an email address will fail to pass an email activity in the journey in Marketing Cloud and a record without a phone number will success to ...
2
votes
1answer
20 views

“Account Data Extension” with Account ID as proimary Key using for Order related Emails?

I created a "Account Data Extension" with AccountID as primary key, so every customer is just ones in the Data Extension. Now I want to send order related Emails/Journeys. Therefore I filter this Data ...
2
votes
0answers
49 views

Engagement Split not treating Clicks correctly

Why would Engagement Split in my journey treat clicks on 'Update Profile' link as successful ? I have 2 links in my email (both have aliases) - update Profile - download PDF link from the ...
2
votes
0answers
58 views

Ampscript Not Working on Send SMS Journey Activity

I'm trying to create a journey to send a SMS with some personalization strings. The Journey is sending the SMS but all the ampscript variables come in empty, I'm using the following code: %%[ SET @...
2
votes
0answers
34 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
2
votes
0answers
112 views

Retrieve Journey Name using ampscript or ssjs

Does anyone know how to retrieve the Journey Name using either ampscript or ssjs? I want to populate the name inside of a variable when the email is sent through a journey? Something similar to ...
2
votes
1answer
64 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
2
votes
0answers
203 views

Getting Error while trying to trigger API event in Journey From Landing pages using ssjs?

I'm working creating a trigger API event in Journey builder from landing pages. I am currently able to get the accessToken using clientId & clientSecret, but then I tried to pass subscriberkey &...
2
votes
0answers
51 views

JourneyBuilder Custom Activity Notify Payload - DataExtension record Information?

I have an Installed Package with a Journey Builder Activity. Upon notify of a Contact entering this Activity in a Journey, I am able to receive Contact.Id, Contact.Key, and Contact.Default.Email as ...
2
votes
0answers
224 views

Decision Split Not Working (The Way I Want It To) - Journey Builder

I am using a decision split to route leads down different paths in a journey. I cannot get the attributes in the decision split to pull the list of options from Salesforce. e.g. I have an attribute ...
2
votes
0answers
58 views

SFMC Tracking of multiple emails for same contact

Our architecture requires a contact having multiple emails in salesforce so we created custom email fields on Contact object to capture this and the contacts are synced to SFMC using Contact Builder. ...
2
votes
0answers
160 views

How to automate Journey for new subs - Data Extension Entry Source (Check once per day)

In journey builder, I'm trying to best understand the Data Extension "entry source" as a way to automate a Welcome Journey for new subscribers. I've created a DE where new subscribers will manually ...
2
votes
0answers
64 views

NPE causing crash using Android marketingcloudsdk 5.3.+

Facing this kind of crash while using MC 5.3.+ Fatal Exception: java.lang.RuntimeException: Unable to start receiver com.salesforce.marketingcloud.MCReceiver: java.lang.NullPointerException: Attempt ...
2
votes
1answer
49 views

Journey fires on Cloud Pages subscription, but not Imports

I have a Journey that successfully fires each hour and deploys a WELCOME email to those who subscribed via our Cloud Page sign-up form... However, no new records that are added via import/query of a ...
2
votes
0answers
86 views

Journey goal based on non-contact record in journey

We need to create a journey based on case records being created in Salesforce Service Cloud (Salesforce data event) where a certain case status is the trigger for the goal event (Cases are available ...
2
votes
1answer
235 views

SFMC Custom Activity - Clicking on a step always acts as the final step

I'm currently in the midst of building my first Custom Activity. Things are going pretty well, but I'm noticing an issue where if I navigate to a step by clicking on it, the Custom Activity ...
2
votes
2answers
397 views

Using AttributeValue function with SMS send inside a journey builder

I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder: %%[set @fname = AttributeValue('Contact:FirstName')]%% Hello %%=v(@fname)=%%! This doesn't return any ...
2
votes
1answer
738 views

Journey Building Test Mode

I have created a Journey with an Email Studio Audience Entry Source. It has data from my UAT environment. I would like to know how this sample data flows through the journey. I have used the Test ...
2
votes
0answers
637 views

Links not showing up for Engagement Split in Journey Builder

We'd like to exclude members from our Journey once they click on a specific link. The link is very much in the email, but it doesn't appear as a selection within the available links for an Engagement ...
2
votes
1answer
157 views

Can I use a beacon to enter a Journey with my app?

I would like to know if I can enter my mobile app users into a journey when they enter the range of a beacon and/or geolocation. I know you can trigger a push notification via a beacon/geolocation ...
2
votes
1answer
42 views

Salesforce Marketing Cloud - Journey Builder - Unknown Custom Action

I just started a role as a SFMC admin, doing a health check of current instance. In the journey builder there are many journeys with a white box called "Unknown Custom Journey" what does this mean? Is ...
2
votes
0answers
229 views

outArguments not appearing correctly in Custom Activity

We are building a custom activity and having issues with using the outArguments where the activity is working 100% and the values are also being correctly processed by the decision split (just did a ...
2
votes
0answers
131 views

Problems with custom activity hosted on AWS server

We have created a custom activity which initially was hosted on Heroku. Everything was working as intended until we move the files to AWS server. The server seems to be meeting the tech requirements ...
2
votes
1answer
69 views

How to call Fuel UX

I have created a custom activity, but the UI for is off and would want it to blend into Journey Builder, hence use FuelUX. I am having issues calling it. Code I have used the following: <!...
2
votes
1answer
248 views

Custom Activity Confusion

I have followed the tutorial here: https://github.com/sfmc-developer-advocates/custom-activity-deskapi-node I have successfully deployed to app to a heroku dyno. However, when I try to load the ...
2
votes
0answers
335 views

Sending marketing cloud mails from Salesforce instantly

We have a unique problem in Sending marketing cloud mails from Salesforce. Contact records are available in Salesforce and the logic to select which contact should receive the marketing cloud mail is ...
2
votes
0answers
688 views

Journey Builder Activity Error

Today, I received an Error on Journey builder saying "One or more custom activities failed to load. Verify that custom activity endpoints are valid and refresh the Interaction." It has been running ...
2
votes
2answers
292 views

Contact data is not listing Data Extension created by entry event while making decision split

I built a journey following below steps. Create entry event using "Salesforce data" as entry source Selected an object and chosen fire event whenever a record is created or updated. Saved this entry ...
2
votes
0answers
146 views

DUPLICATE_VALUE Flow version is not unique when Activating Journey

I have a journey built against salesforce Contact Records which is triggered when a contact record is created. This journey will activate just fine. However, when I try to add a goal based on a ...