Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
43 views

Journey Builder specific sends based on Data Extension record

Is there a way to see which specific records had sends associated with them in Journey Builder? I have a journey which allows for re-entry's anytime based on cases a contact has submitted. I'd like ...
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1answer
101 views

Can't able to invoke journey in SFMC based on Data entry in Data extension?

Actually I have custom landing pages to insert/Update subscriber in shared data extension and having a journey to trigger an email depends on data entry in DE. For Now, Journey has shared DE as entry ...
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1answer
299 views

SFMC Journey Builder: Facebook Ad Audience activity not configuring properly

In a journey I'm building i want to push entries into two advertising audiences: 1) Google Audience and 2) Facebook Audience. The Google Audience activity is set up and seems to be fine. However, when ...
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1answer
61 views

Not getting refreshed data from DE in Dynamic Content Block

I am using dynamic content block in an email to display the block as per the rule. The rule says that if the value of a particular column in my source DE is false, then the block should be displayed. ...
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3answers
117 views

Exclusion Script for multiple Send Log variables in Journey Builder Email Send

Have a bit of a complex exclusion requirement and haven't been able to find a script that works. Background A contact submits a web form for a brochure on a model called 'Pear'. This enters them ...
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1answer
375 views

Journey Builder and Exit Criteria configuration

Fairly basic scenario. In Sales Cloud, a custom record is created or updated (boolean field equals TRUE) it will inject the related Contact to the Journey and that's that. This specific Journey allows ...
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1answer
27 views

Data fields in Data sources but not a field in JourneyBuilder

I have added a new object and data from Salesforce to Marketing cloud in data sources and it has synced. When I go to create a new journey, the object is there but not the fields. Am I missing a step?
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1answer
153 views

SQL help on Data Views for _SENT table

In creating an audience for a Journey, I'm pulling everyone who already received one of our Welcome emails so they skip that step in the Journey. To do this, we've written the query below and it ...
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0answers
45 views

Journey Builder Hover-Over URL

I am developing a custom activity for a client that has requested a custom activity that creates a Marketing Campaign, adding individuals who come through the journey. Id like to display stats on ...
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1answer
175 views

How to create a transactional SMS that can used in journey builder

I'm using journey builder with an API entry event. I want to send an SMS account alert to subscribers, even if they have opted-out of SMS. Is there a way to mark SMS as transactional similar to how ...
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1answer
92 views

Cannot select a default email attribute in Journey Builder

I created a data extension from an ETL that pushes in contacts associated with a signup session on our platform. This data extension has a data relationship through the data designer. When I go to ...
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1answer
218 views

Emails Not Being Sent By Journey Builder Notification

Is there a way for the admin to be notified when a contact is not sent an email through journey builder? The contact is not sent the email because of some interaction within the journey but for some ...
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0answers
133 views

Journey Builder Custom Activity Id on Running Hover

Im developing a custom activity for Journey Builder that requires a hover over state showing stats that will come from my server. Because the hover over url needs to be defined in the config.json on ...
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2answers
175 views

Custom Activity in Journey Builder Slowing Down Performance

We are using a custom activity (Urban Airship integration) that sends push notifications to our customers. The Custom Activity is hosted on AWS. We are seeing a throughput of about 6-10 emails per ...
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1answer
90 views

When setting a Journey Builder Goal, what does “population” refer to?

In Journey Builder, when I want to set a goal for a journey, I can choose to target x "% of the population". The "term" population can be rather confusing though. For instance, there is also the ...
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0answers
27 views

Issue with contact update in journey builder

I want to know below scenario are possible or not ? Scenario:I have multi select picklist in salesforce org which contains value A, B , C, D. Marketing Cloud and Sales Cloud already connected All ...
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1answer
125 views

Help with updating record from marketing cloud to sales cloud

Is there a way to update the sales cloud record from marketing cloud to sales cloud ? So , I have a multiselect pick list in sales cloud contact object. I am using Sync DE to get all the data and ...
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2answers
287 views

Journey Builder Engagement split

How Engagement split work? If I select data extension into journey builder and send an email after that using engagement split with "Click" if yes then update the record with Salesforce data and if ...
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1answer
32 views

Need to update journey and send email accordingly

In sales cloud contact object i have a field called "Mailing Status" its a multiselect picklist which has one value called "First Sales order". Scenario - I want to create a journey builder in which ...
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1answer
956 views

Receiving email validation error 'HTML_Body - Substitution_String_Missing_DE_Field'

I have created a journey based on a data structure that we have set up on audience builder. It pulls through two fields into the email, one called forename and the second called login code. When I try ...
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1answer
126 views

How do I inject an Individual into a Marketing Cloud Journey?

I want to inject an 'Individual' from the Sales Cloud Individual Object into a Marketing Cloud Journey. Currently I can only seem to inject Users, Contacts or Leads. Does anybody know how to allow ...
3
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1answer
345 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
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0answers
128 views

Journey builder decision split doesn’t work with sfdc task

I am trying to evaluate a salesforce task from a journey that use has entry source opportunity - entry primary contact id. The journey creates a task of the opportunity is > than 5k and then after one ...
3
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0answers
321 views

Journey Builder Error - Binding Data Bound Member

I've been receiving this gem of an error message in Journey Builder for one use case: Failed - ExactTarget.InteractionStudio.Activities.EntryModes.ContactStatusActivity.Status: Error binding ...
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1answer
83 views

Using Journey Context data in email

Is there any way to retrieve a Journey's context data (definitionInstanceId, journeyId) using AMPscript, GTL or SSJS in an email ?
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2answers
82 views

Not able to filter all running journeys via Marketing cloud API

I am trying to view all journeys with Published status(if current version is draft then previous published version) but not able to do so as list of all journeys is returned. curl -X GET \ https://...
3
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1answer
35 views

Exit customer from welcome Journey - After click/subscribe

I am trying to launch a welcome series with the intent to get the subscriber to fill out their profile. I am using Journey builder to do it. I want to exit the Jounrey when the subscriber visits the ...
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1answer
281 views

Marketing Cloud - Create or update Sales Cloud Lead/Contact using Journey Builder

Hi Marketing Cloud Community Context: Smart Capture form is an Entry point for Journey Builder. Marketing Cloud and Salesforce are connected using Marketing Cloud Connect and the Salesforce ...
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1answer
32 views

Link DE in Contact Builder (Salesforce Marketing Cloud)

I am building a new journey where the entry source will be a contact object. I want to write back all journey activities for each record to a separate DE in Marketing Cloud. I know I will need to ...
3
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1answer
125 views

Using Sales Cloud Attributes in Decision Split Activities within a Child BU

When you configure Sychronized Data Extensions in Marketing Cloud, an Attribute Group is created in Contact Builder for the Synchronized Data Extensions, where cardinal relationships are created based ...
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0answers
199 views

Contacts stuck in wait activity

I have created a journey with the entry event being a Salesforce entry event, the DE related to this entry event is updated based upon a change in Salesforce CRM - as soon as a certain field is filled ...
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1answer
36 views

Within a Journey, insert a record for the Contact into another DataExtension based on a Decision Split

I would like to insert a record for a Contact into another DataExtension based on a Decision Split within a Journey. I do not see any documentation stating this is possible, and I havent found any ...
4
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1answer
176 views

Custom Activity on Marketing Cloud absolutely dynamic

I'm doing a custom activity and would need to be able to get the value of any field of the data extension input in the journey. At this moment my custom activity is prepared to receive the value of ...
2
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0answers
47 views

JourneyBuilder Custom Activity Notify Payload - DataExtension record Information?

I have an Installed Package with a Journey Builder Activity. Upon notify of a Contact entering this Activity in a Journey, I am able to receive Contact.Id, Contact.Key, and Contact.Default.Email as ...
5
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1answer
96 views

Setting non-nullable fields on Synchronized Data Extensions

I need to do an attribute-to-attribute comparison as part of a Decision Split (Journey Builder). One of the attributes happens to be from a Synchronized Data Extension (Sales Cloud source). Apparently ...
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1answer
216 views

Duplicates in Marketing cloud API (POST /interaction/v1/events)

Hi I am triggering a journey using Marketing Cloud "Fire the Event" API. As this API adds data into the data extension which eventually triggers the configured journeys. If my primary key is unique, ...
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1answer
210 views

Journey Builder Salesforce data entry event contact evaluation/entry

Doing some testing using SF data entry event for journey builder and I'm noticing that there are no contacts being evaluated or entered into the journey entry results page. Is this an intended ...
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2answers
218 views

Build Custom Journey Builder Template

I know you can create custom journey activity in journey builder and you could also create a journey using marketing cloud out of box templates. So I was wondering if you could create your own ...
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1answer
128 views

Injecting Contact Created in SF on Child BU Journey Builder

I created a Journey in Child BU that uses SF Object Contacts as entry and trigger whenever a Contact Is created. So i tested creating contact and see if it is being accepted under the Child BU JB, but ...
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0answers
12 views

Re-creating a 'contact data based' event in welcome journey

I'm trying to re-create a welcome journey 'contact data' event as this feature is apparently phasing out in a future release. The problem with data-based events is that it only uses 'date' attributes ...
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1answer
49 views

Journey Builder Activity behaving different based upon Entry Event

I have an package in Marketing Cloud that adds a custom Activity to Journey Builder. Upon notification to my Activity that a contact has enter the step, my App reaches back out to Marketing Cloud to ...
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1answer
117 views

In Journey builder Total Entries count is different from total population

Why in journey builder, total population (3381) is less than the people entered (3408) the journey. What causes the drop of people and how could it be rectified?
4
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1answer
211 views

How does 'Delivery Window' work?

I'm building a Journey with a data extension as the entry point. This DE gets refreshed/populated hourly. I'm setting up a Send Email, and on the Configure Delivery step, there is a Delivery Window ...
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1answer
170 views

Using the wait activity by attribute for time values only

I have a data extension that has all our subscribers and a column with the most optimal hour of the day to send them an email. I want to reference this in my journeys and add this attribute in the ...
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1answer
157 views

How does the Salesforce Data “Entry Criteria” work in Journey Builder?

I would like to create a Journey which initiates when a Contact record Is Created and Is Updated (meets specific criteria). What I want to know is when Is Updated is used in conjunction with the ...
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0answers
62 views

Auto-suppression Lists in Mobile Studio

Is there a way to stop Journey Builder from sending an SMS via SMS activity or Push notification via Push activity to a defined list of Subscribers ? This list is updated in real-time by API calls ...
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1answer
68 views

New Attribute Group not available for selection in Channel Address Order screen

I am trying to set a specific data extension as the 1st listing/default on the Channel Address Order screen in Contact Builder. Have created an Attribute Group and linked said data extension. The ...
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1answer
188 views

Salesforce marketing cloud person account and personalisation in journey builder

I need help with personalisation from person account in journey builder. I have created the field in profile management and mapped it to the person account field. I have a total of 3 fields. The ...
0
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1answer
189 views

Using Salesforce fields to render AMP script variables in journey emails (SF data entry event)

In our emails we are using AMPscript to include an ID combined with a URL in an email: %%[ VAR @ID__c,@landingpage Set @ID__c= ID__c Set @landingpage = Concat('http://cloud.mail.random....
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1answer
74 views

LinkName appears differently for different recipients

In our Journey, we are setting an ALIAS using AMPscript and are using a SQL to find clickers on that specific URL to create a Target DE for a follow-up/confirmation email. But there are different ...