Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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32 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
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90 views

Retrieve Journey Name using ampscript or ssjs

Does anyone know how to retrieve the Journey Name using either ampscript or ssjs? I want to populate the name inside of a variable when the email is sent through a journey? Something similar to ...
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1answer
47 views

Sending an automatic email after an action

Example: I will send a first email to a data extension and input a button inside the content of the email. My goal is that whoever clicks this button automatically receives another email at the same ...
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1answer
230 views

REST API call via Postman to read Journey [closed]

I am new to API call. I'm attempting to retrieve a journey together with its data from SFMC. Should i use POST or GET request? What URL goes to the request? For header, i have specified the ...
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1answer
21 views

How contacts from older version are treated when I activate new version of a journey?

I've prepared a journey which is around 15 days long. Now I want to do some modification in the same. What happens to contacts which are there in journey (older version), if I simply go and activate ...
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1answer
63 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
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1answer
76 views

Salesforce Marketing Cloud -> exit criteria with condition related to entry date on the journey

It is possible to define the exit criteria with a condition over the entry date of the customer? Example: Order Date of the customer is AFTER the entry date of the customer in that journey. I imagine ...
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1answer
163 views

Job ID question

I have been trying to get Job IDs for emails that have been sent on a Journey. When I go to tracking > sends Journey builder sends, there is an external key and not a job id. Where can I find the job ...
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0answers
22 views

Update Account level fields through journey builder based on the response received from email sent to Lead?

We're using marketing cloud, integrated with sales cloud, to send emailers. There are two objects, "Lead" & "Account". Both object have a field named "email_status". Whenever a new Lead is ...
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1answer
195 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
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1answer
200 views

Journey Builder with Update Contact Records issue

My SFMC journey (which has successfully validated), looks generally like this: Steps 1-3 | Step 4 - Update contact record step - set Boolean Field XXX on Data Extension YYY to True | Steps 5-7 | Step ...
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2answers
110 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
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1answer
127 views

Journey Builder “Send Email” activity not triggering from Salesforce Campaign entry source

I have a journey set up where the entry source is a Salesforce Campaign. The very first item on the journey is an email send, as seen below: However, when I go to activate the journey, it doesn't ...
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2answers
83 views

Exit journey on a specific date?

I'm creating a Journey to drive registration for an event. Contacts should exit the journey either by registering (that's the Goal) or else on the start date of the event -- not some number of days ...
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1answer
30 views

Empty is not equal to False in Data Extension?

I launched a journey today based on a Data Extension that had a column called Sent_1st_Email. Out of the 18K leads, there were about 2300 who had that column marked as True. The remaining records ...
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1answer
92 views

Create New Big Object Record in Marketing Cloud Journey

After sending an SMS or Email to a customer using a Marketing Cloud Journey, we would like to create a record in Service Cloud that details the content of the communication as well as the date/time ...
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1answer
106 views

What does ErrorCode: 180008 SubscriberFailureDescription: Error Code: 27 - Subscriber was excluded by Suppression logic. mean

Some of our sends in a journey are showing this error message: ErrorCode: 180008 SubscriberFailureDescription: Error Code: 27 - Subscriber was excluded by Suppression logic. The email send does not ...
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3answers
73 views

Is there a way to only send to someone from Journey Builder if they already exist on All Subscribers?

Sorry, this requires a bit of background. We are looking to setup an abandoned cart email, which will be fired from collect.js tracking code on our website. We currently use Salesforce CRM and ...
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1answer
70 views

Journey Builder customAcvitity JWT decoded, no organization id

When the custom Activity execute / publish endpoints are called, and the JWT is decoded, there isn't any contextual information for which organization sent the call. This app could be used by many ...
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1answer
83 views

Triggered Send Data Extension used for Journey Entry Data Extension

I'm looking to use a Triggered Send Data Extension as the Entry Data Extension for a Journey. So a Triggered Send Email will be sent, then on a schedule the Triggered Send Data Extension will be ...
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1answer
102 views

Engagement split journey

I have a journey where around 1100 entries entered the journey. They all received the first email and then I added an engagement split. If people opened the first email they follow the 'yes' path, if ...
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1answer
119 views

Automation Studio and Journey Builder - Unsubscribes

I've created a Journey that has a data entry source that feeds from an SQL query in Automation Studio that runs daily. The Journey sends three emails, a week in between each send. I am unsubscribing ...
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1answer
44 views

How can i debug journey emails which include Ampscript from a Salesforce Data Event?

I think the subjectline says it all. Is there a possibility to debug my journey emails if my ampscript (which includes Salesforce Data Event) is working properly? For example: %%[ VAR @...
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1answer
97 views

Frequency Capping

Is there a way I can add frequency check for every email step? Check to see if the contact received an email in the last 24 hours, if not they move to next email touchpoint in the journey and if they ...
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1answer
100 views

Querying ActivityName in _JourneyActivity data view returns no results

My brain is breaking. I have journeys deploying emails in my Salesforce Marketing Cloud instance. According to all of Salesforce's documentation (specifically this page), I should be able to query ...
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1answer
56 views

Sending SMS from Journey to Subscriber with multiple entries

I have a Journey where the start object is Cases (via Salesforce Data entry) that may have multiple instances of the same Customer at any given time, what I want to do based on the Case record ...
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1answer
29 views

Defining which record to be used in decision splits with 1-M relationship

I am building a Journey based on Cases within Salesforce (via Salesforce Data entry). Before each touch point I want to check to see if the case is still Open before the next step, I want to know how ...
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1answer
681 views

Journey Builder Email activity: “Not Sent” - is it possible to find out why?

We are using Journey Builder to send out transactional emails. I am reviewing one of these journeys and I can see that the email activity has a small number of "Not Sent", which I assume means they ...
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1answer
61 views

How to edit Template

I have an email which created using template (content builder). I shared the email with another Business Unit let say from 'BU-A' to 'BU-B'. In Business Unit 'BU-B' I have duplicated the email and ...
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3answers
374 views

REST API Call Journey through Postman

I'm trying to make an API call through POSTMAN to trigger a journey, but when I doing that I am getting Error: 596 Service Not Found PostMan Call: Host: https://************.rest....
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1answer
73 views

Dynamic content within journey builder using Live Data

I'd like to use the Lookup function (Lookup(1,2,3,4,[5a,5b]...) ) within an email while in Journey builder to generate dynamic content. Is there a way to name the data extension (field '1' in the ...
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1answer
117 views

Configure a MC Journey with decision splits evaluated against a field from SFDC

What is the best way to configure a MC Journey with decision splits evaluated against a field from SFDC? As the value of the field changes over time the decision split should evaluate against the ...
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2answers
68 views

Leads Getting Stuck in Marketing Cloud Journey

My leads keep getting stuck on this email in my journey, the leads enter into the journey fine and there is no personalisation in the email but they will not go past this stage. There is an error ...
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2answers
191 views

Journey builder, best practices in marketing cloud post journey completion

What are the best practices for a journey, post completion in marketing cloud. In marketing cloud, once a journey is complete i.e. all communications have been delivered, tracking is available and ...
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1answer
52 views

Marketing Cloud Engagement Split Clicks

Unfortunately I haven't been able to resolve the issue using alias tags. Here is my syntax, and I still can't see this alias in my journey in my Engagement Split: <a href="%%=redirectTo(Concat('...
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2answers
118 views

Journey Builder entry criteria - Is “No Re-entry” based on Subscriber Key?

When the setting "No Re-entry" is chosen, is this based on Subscriber Key? Meaning, if a subscriber with Subscriber Key "email@email.com" and Email Address "email@email.com" gets injected into the ...
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1answer
96 views

AMPscript Lookup works inside Email Studio - not Journey Builder

I'm having some issues with this AMPscript code and getting it to work properly within Journey Builder. First, here is the code I am working with (I've switched the field names to general names to ...
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1answer
31 views

Referencing DE Fields Not Working

I've got a triggered send which adds values to a data extension. the data extension then feeds into a journey which sends emails. each email has the following code: %%[ VAR @futureDate, @today, @...
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1answer
91 views

Journey Builder - Salesforce Data Event - have multiple fields in entry criteria but only fire on change of one field

I am building a Subscriber Welcome journey. The entry event is a Salesforce Data Event that looks at Contact in SF. When the Subscription Status picklist is set to Subscribed, it should fire the ...
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1answer
86 views

How to create triggered journey on custom object creation?

We've salesforce marketing cloud and sales cloud integration. We're using a custom object "Enquiry" (child object of Lead) in sales cloud. I want to create a journey, whenever a new Enquiry (custom ...
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1answer
163 views

Journey Builder Entry Data Extension

I have a standard Data Extension as the entry audience of the Journey. I would like that everytime the value of a specific text field changes - the Contact will be injected into the Journey. Is it ...
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1answer
192 views

Is there an easy way to export Journey Logic?

I am looking for a documentation about the latest journeys and decision splits that I need to share with a wider organization. Is there an easy way to export entry, exit and journey logic? Hoping ...
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0answers
71 views

Save input values from Custom Activity - Journey Builder

I am building a custom activity in journey builder. I am trying to save the values to update without losing my initial input. Once I hit save and reopen the custom activity, my inputs are reset to ...
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1answer
64 views

Ability to disable email sending on certain days (perhaps weekends) in Email Studio/Journey Builder?

Is there a way to disable sending emails on certain days of the week within Email Studio/Journey Builder? My use case is this: my client is a financial services client that does not want to send ...
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1answer
32 views

Why are contacts not passing an engagement split?

I have a journey where everyone is being sent an email followed by a wait and an engagement activity on some specific clicks. Only 60% are passing the engagement split. They are not in the wait and ...
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1answer
83 views

How to simulate triggered send

I don't have the developer resources, nor the technical know-how to do soap/rest api calls from our website to set up Marketing Cloud triggered sends (future state is to get these set up). In the ...
3
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1answer
167 views

Known issues w/ Journey Builder new Testing feature?

I've encountered a consistent issue with Journey Builder's new "Testing" feature. I can successfully run tests day in and day out so long as I don't specify "Send Test Messages" - instead, I choose "...
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0answers
16 views

Accessing live data from triggered Data Extension in my Journey

My Journey uses a Data Extension that I've built using a query activity, this Data Extension is expected to populated a column mid way through the journey duration. I would like to know how I can ...
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1answer
79 views

Passing Entry Source DE External Key - Journey Builder Custom Activity

I am developing a custom activity for JB. Is it possible to pass the Entry Source->Data Extension->External Key into inArguments to be used by the backend server?
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0answers
49 views

Journey builder wait activity delay

In my journey, there is a wait by attribute. The wait interval is on ReviewDate (GMT Standard Time). But it leaves wait activity sometimes the next day, sometimes 2 days later, sometimes 5 days later. ...