Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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45 views

Change email content when email is in actived jounery [duplicate]

I've the journey which is actived wherein email send activity is used. Now if I want to change the content of email then is it possible ? ? Or is there any other best way to design the email Content?...
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61 views

Journey builder and JobIDs

I have a journey that used to send an email built in classic content, we genereated reports for each send based on JobID. In November we moved the email over to content builder and since then each ...
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1answer
16 views

Mouse Over Pop Up - Journey Builder

I have a user that is unable to view the mouse over popups in journey builder. It is only the pop ups related to the # of emails. Green circles. The orange ones pop up without issue. It sits there and ...
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1answer
47 views

Need help with API integration [closed]

We are looking for support on API integration and designing some custom activity in the journey builder - I have a few questions on this - How exactly to get the client ID and secret? Where and how ...
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1answer
89 views

Einstein Split in Journey Builder Error

I am trying to use Journey Builder to apply an Einstein Persona Split to my Journey Builder audience. This is a recurring email campaign that has been set up to be started from a triggered Automation. ...
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1answer
112 views

Journey SMS Fails - Object reference not set?

I have a Journey which sends the Subscriber SMS messages, 2/4 journey entries (all unique subscribers) don't receive the SMS. The error displayed in the SMS activity in my Journey History is the ...
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1answer
127 views

API event error - Event Definition Key not found

I have 3 journeys and when trying to connect from my website to the journey I receive the following error: { "message": "EventDefinitionKey 'APIEvent-1843bf88-e9aa-f083-95cf-e49409ff3ea0' not ...
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1answer
57 views

Alternative to _errorURL response for matching Email in form - DE Manager

I'm using DE Manager to create a DE when the user enters their email on the site. Essentially a web collect. I'm matching the email with the emails already established in the DE, and a repeat returns ...
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1answer
56 views

How to know when an email has not been sent from a Journey in Marketing Cloud

I have a journey in Marketing Cloud which basically sends an email (with an Email activity) and afterwards updates some fields of the campaign member in Sales Cloud (with a Campaign Member activity). ...
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1answer
121 views

Journey Builder contacts not getting evaluated

I have created Journey with data extension as entry source and which updates Contacts and Custom object records , using values from data extension, however i do not see contacts entering in journey ...
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21 views

Are Filtered Data Extensions also Part of the Attribute Group

I assume, but frankly I am not sure if the filtered Data- Extension used as entry point in a Journey is also linked to the same Attribute Group as the parent one I create the filter from. (The comment ...
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2answers
320 views

smart capture vs web collect

We would like to have a web form on our website and let ppl subscribe for our blog. We would like to send a thank you email later on and track those who signed up for the newsletter for a future ...
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1answer
18 views

Marketing cloud Exceed 1 million

A Journey Builder query was established to select contacts on every Sales Order line. We loaded 1.1 million Sales Order lines but have now deleted them back to about 35,000 lines. Marketing Cloud ...
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1answer
35 views

Entry Data for Journey - Scope and Values [duplicate]

Does the Entry Data in a Journey stay the same value throughout the Journey if it changes in Salescloud? My Marketing Cloud Instance is connected to Salecloud via the Marketing Cloud Connector. I ...
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23 views

Journey Query showing error: An unmatched parenthesis occurs in the query

I have this following query to extract click information on Journey and its ema : select j.JourneyName, j.VersionNumber, ja.ActivityName as 'EmailName', s.EventDate as 'ClickTime', su.EmailAddress, ...
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1answer
75 views

Journey Builder Decision Split issues

I'm trying to create a decision split within a Journey where if a lead status changes to ‘cancelled’ in Salesforce after the record's been entered into the Journey, the decision split will take the ...
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1answer
28 views

Journey working in Test, but Live doesn't appear to be working

Have a simple email Journey I am working on with this criteria: Who: AccountID (PersonAccount) Object: Opportunity Action: Created Criteria: Product_Start__c WASSET I am able to start the Journey by ...
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0answers
46 views

Ampscript Not Working on Send SMS Journey Activity

I'm trying to create a journey to send a SMS with some personalization strings. The Journey is sending the SMS but all the ampscript variables come in empty, I'm using the following code: %%[ SET @...
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2answers
83 views

Dynamic content when email is used in a Journey

i have a question when it comes to how dynamic content works when an email is being sent as part of a journey. I want the content to be displayed based on an data extension field that is linked via ...
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1answer
63 views

Check the SMS delivery status in journey builder?

I want to check the SMS delivery status in journey builder to take further action based on the status. Is there any way to check delivery status in the journey itself?
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1answer
85 views

Sending SMS tracking data to the connected Sales cloud?

I have captured all tracking data from the "_smsmessagetracking" into the DE. Now I want to update object wherein sales cloud org with the respective tracking details like SMS delivery status, ...
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1answer
38 views

Journey builder action/splits are based on user engagements taken place at CloudPages

I what to create Journey that its actions/splits are based on user engagements taken place at my landing page (CloudPages). For example, when a user clicked on button or link or even if user had only ...
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2answers
143 views

Can I change email content without stopping a journey?

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running. I want to do some changes in existing content of one of the email (for ...
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1answer
44 views

Can I put same engagement split two times at different time interval in same journey flow?

Can I put two same engagement split in journey at different time interval (in salesforce marketing cloud). Here is the use case, I want to send an email and check if particular email has bounced or ...
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0answers
73 views

Marketing Cloud API - Custom Activity - Get current user details

I'm trying to get current logged in user's emailAddress and name fields within a java app. This java app is embedded in a custom activity in the journey builder. Java app uses FuelSDK to retrieve data ...
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2answers
77 views

Marketing cloud - Journey Builder - Smart capture entry

What is the URL of a Cloud page used as a entry point in a Journey? Is it the URL i see on top of the cloud page edit page? But there it's not yet connected to the Journey right? Let me rephrase the ...
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1answer
71 views

In Marketing Cloud Journey Builder if a lead is converted to a contact is the contact “created”?

I'm using the Marketing Cloud Journey Builder. I want to use "is created" an entry source on a Contact object converted from a lead. Will this enter the contact into the journey?
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31 views

Exporting the fact that a push notification has been opened

I've successfully built a journey that will send a push notification when the user installs the iOS app I am working on. We then use Update Contact to export some data using Data extensions. How / ...
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23 views

Contact Builder > Contact > Attributes > Journeys - what is this?

A client posed the question to me of which I don't know the answer to. When you go to All Contacts and click on a contact, click on Attributes, then scroll down to the Journeys, I'm trying to make ...
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1answer
95 views

How to get Data Extension ID using Journey ID

In Salesforce marketing cloud, I need to get the Data Extension ID of a journey using REST or SOAP API Call. Then this Data Extension ID will be used in further set of API calls. The challenge was to ...
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1answer
40 views

Journey Builder send off of subscriberkey or email address?

Scenario: Salesforce connector is in place and there are contacts associated to accounts that have a unique contactId but have the same email address. If I have a data extension build off a query and ...
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1answer
119 views

How to get JourneyId using JobId?

I'm trying to get JourneyId using _Job data view, I want to query on _Journey data view but their is no direct relation in between these two data views to get only required data. Is their any way to ...
3
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1answer
31 views

Will overwriting Data extensions cause issues in using it in journey builder through the contact data model (not journey data)?

I am in a situation where I am having to choose whether I should Add/Update or Overwrite in a Daily Batch File Import into a Data Extension which I plan to use in Decision Paths in Journey through the ...
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0answers
31 views

Checking live object record data for decision split in Journey Builder

I have built a Journey which injects Salesforce Data from the Opportunity object. The Journey contains a decision split midway through the Journey to check if a field (Opportunity.Stage) has reached ...
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0answers
82 views

Retrieve Journey Name using ampscript or ssjs

Does anyone know how to retrieve the Journey Name using either ampscript or ssjs? I want to populate the name inside of a variable when the email is sent through a journey? Something similar to ...
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1answer
47 views

Sending an automatic email after an action

Example: I will send a first email to a data extension and input a button inside the content of the email. My goal is that whoever clicks this button automatically receives another email at the same ...
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1answer
183 views

REST API call via Postman to read Journey [closed]

I am new to API call. I'm attempting to retrieve a journey together with its data from SFMC. Should i use POST or GET request? What URL goes to the request? For header, i have specified the ...
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1answer
21 views

How contacts from older version are treated when I activate new version of a journey?

I've prepared a journey which is around 15 days long. Now I want to do some modification in the same. What happens to contacts which are there in journey (older version), if I simply go and activate ...
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1answer
63 views

Update contacts via Journey Builder in a SC and SFMC 4 Business Units environment

In short: Salescloud stores data of four subsidiaries. Everyone with its own account ID and customers as contacts mapped to the account ID. Every subsidiary has a BU in Marketing Cloud Currently I ...
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1answer
76 views

Salesforce Marketing Cloud -> exit criteria with condition related to entry date on the journey

It is possible to define the exit criteria with a condition over the entry date of the customer? Example: Order Date of the customer is AFTER the entry date of the customer in that journey. I imagine ...
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1answer
149 views

Job ID question

I have been trying to get Job IDs for emails that have been sent on a Journey. When I go to tracking > sends Journey builder sends, there is an external key and not a job id. Where can I find the job ...
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0answers
21 views

Update Account level fields through journey builder based on the response received from email sent to Lead?

We're using marketing cloud, integrated with sales cloud, to send emailers. There are two objects, "Lead" & "Account". Both object have a field named "email_status". Whenever a new Lead is ...
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1answer
169 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
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1answer
174 views

Journey Builder with Update Contact Records issue

My SFMC journey (which has successfully validated), looks generally like this: Steps 1-3 | Step 4 - Update contact record step - set Boolean Field XXX on Data Extension YYY to True | Steps 5-7 | Step ...
2
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2answers
105 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
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1answer
105 views

Journey Builder “Send Email” activity not triggering from Salesforce Campaign entry source

I have a journey set up where the entry source is a Salesforce Campaign. The very first item on the journey is an email send, as seen below: However, when I go to activate the journey, it doesn't ...
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2answers
74 views

Exit journey on a specific date?

I'm creating a Journey to drive registration for an event. Contacts should exit the journey either by registering (that's the Goal) or else on the start date of the event -- not some number of days ...
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1answer
29 views

Empty is not equal to False in Data Extension?

I launched a journey today based on a Data Extension that had a column called Sent_1st_Email. Out of the 18K leads, there were about 2300 who had that column marked as True. The remaining records ...
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1answer
85 views

Create New Big Object Record in Marketing Cloud Journey

After sending an SMS or Email to a customer using a Marketing Cloud Journey, we would like to create a record in Service Cloud that details the content of the communication as well as the date/time ...
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1answer
96 views

What does ErrorCode: 180008 SubscriberFailureDescription: Error Code: 27 - Subscriber was excluded by Suppression logic. mean

Some of our sends in a journey are showing this error message: ErrorCode: 180008 SubscriberFailureDescription: Error Code: 27 - Subscriber was excluded by Suppression logic. The email send does not ...