Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
88 views

REST API call to remove contacts from a journey

I am trying to remove contacts from a journey using REST API call but keep getting the 202 response with errors. Not sure if I am using the wrong definition key, or if there is a mistake somewhere ...
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2answers
113 views

Query Contacts that Exit Journey

Is there a way to query Marketing Cloud to show contacts who have exited a journey? Thanks in advance.
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1answer
116 views

Journey Builder API Event Entry Internal Server Error

I created a simple journey to test API events. It looks like this: As you can see it's a very simple journey. It's supposed to be triggered by an API call, send an email and exit. It uses a sendable ...
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1answer
37 views

Marketing Cloud SOAP API Returns Empty Response

I'm trying to send a SOAP request to the marketing cloud api so I can retrieve information from a data extension. My current request looks like this: <soapenv:Envelope xmlns:soapenv="http://...
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1answer
55 views

Automation Studio with Journey

I tried to create an Automation Studio with a journey and when I placed an audience the option did not work out anymore. Can someone please tell me how it is done now? How can I create a journey and ...
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1answer
33 views

New subscriber are not entering in Journey

I have a live journey: when journey started there were 12 subscriber in DE. There is 7 days wait activity. All 12 Subscriber have received 1st email and now are in Wait Activity. Now 2 more ...
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1answer
34 views

Campaign Member Activity VS Object Activity

I would like to double check what is the best practice that applies to the next use case: In a journey, I would like to check if a customer already exists as a record in the Campaign Member ...
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1answer
34 views

Missing date operators in the entry criteria

I am creating a Salesfore Data entry source in a Journey. In the second step 'Entry Criteria' I have to apply a filter based on a date field 'XXX is greater than 'Today' plus 4 days' That ...
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1answer
42 views

How to analyze Journey with group of Contacts? [closed]

I have a Journey that from time to time will receive some Contacts. One day will receive 2,000 contacts, two weeks after can receive other 2,000 contacts (the time and number of contacts can vary). ...
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0answers
10 views

Contacts erroneously filtered out of journey

I have a welcome journey set up so that when a user signs up for a free trial on our website, before receiving the set series of messages they must first pass a series of checkpoints. These are to ...
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1answer
61 views

Is Evaluation SMS possible in Journey Builder?

I have the following case. I created a journey and I need to send an SMS as an exit requesting the evaluation of the customer in his experience in the store. For example: Hello customer, evaluate our ...
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0answers
27 views

Help with understanding Data Designer and attribute groups for checking promo code usage

I need some help wrapping my head around this. I figure the best way is an actual use case I have. I have multiple journeys running. Each journey has a decision split that is checking to see if a ...
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2answers
74 views

Advance someone in a Journey based on an event in Salesforce

We're injecting records into a journey using a Salesforce data event. I also want to advance the people in the journey based on updates that happen in Salesforce (e.g., as an Opportunity record ...
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0answers
46 views

Pre-Birthday Selection

I´d like to send a pre-birthday mail 1 week before the birthday. Therefore I need the SQL statement. Right now it looks like that: SELECT * FROM MasterAbonnenten WHERE DAY([Birthday]) = DAY(...
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1answer
47 views

Journey Builder Update Contact Activity

I'm working on Abandon Cart Journey and we want to check the status of the data extension in the decision split after the Opportunity Status in the salesforce CRM is changed, based on the change, we ...
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1answer
73 views

Using SQL to combine Bounces, Opens, and Clicks into one DE

I currently have two SQLs pushing data into one DE. One populates Opens, and the other populates Clicks. I then combined the SQLs to an automation with the last step being to enter a journey. The ...
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0answers
20 views

How to secure API end points in custom activities?

I have a custom activity created for the journey builder. From a security point of view, how can I protect my REST endpoints? I know we can get the fuel token in the getToken method from postmonger. ...
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1answer
166 views

ContactAttempted in Journey history

What would be the best way to understand what's behind "ContactAttempted" status in a specific Journey for a contact who entered one. This is nothing good for sure as I can see that it is NOT related ...
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0answers
21 views

Compare Prospect email in Journey to Core data and record a Goal Conversion

I created a Journey and imported prospects to a DE to be injected into the Journey. I import customer data from our CRM everyday that includes all accounts. My "prospects" are customers that did ...
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1answer
36 views

View exit criteria of running version - Journey Builder

How can I see the exit criteria for a running journey? The exit criteria button is greyed out for the running version. Pretty sure I currently have criteria set to EXIT IF status = instructed but a ...
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1answer
36 views

Is it possible to have a DE that houses all click-related information to be used in a journey?

I want to be able to trigger activities and journeys based on Click behaviours, but from what I understand, to do this I would need to create a SQL query, a Data Extension, automation, and a DE ...
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1answer
38 views

How can I manage orchestration between two journey builders?

Let's assume a contact enters JB x and a mail gets sent to him. The same contact enters in JB y, but I do not want him to receive another email from JB y on the same day that he received an email from ...
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1answer
71 views

In SF Marketing Cloud Journey Builder - can email send times be scheduled?

Is it possible to time the initial deployment of an email in Journey Builder? Will the journey kick off with the delivery of the data set or will there be a wait time? I understand that the ...
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1answer
47 views

How is the data accessed in marketing cloud custom activity?

I'm a new developer in marketing cloud and I'm trying to develop a custom activity for journey builder. I would like to know if in an activity, the contacts are processed in batch mode or each contact ...
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2answers
79 views

Can't choose Contact as Entry Source in Journey Builder

I am having an issue with Journey Builder Entry Source. I want to use my synchronized Sales Cloud data as the entry source. When I choose Lead as my Entry Source - no problem, the lead is there and I ...
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2answers
73 views

Marketing Cloud SQL Query - Show All Send Stats by Subscriber Across All Journeys

Just like the below SQL to see who bounced in Journey Send Emails, can expand this to include everyone? If they've bounced or not? select s.JobID, s.ListID, s.BatchID, s.EventDate as 'SendTime', ...
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1answer
75 views

Deleting Data Extension after Journey Complete

I have a 1 Month Journey and as per business need, after completing 1 month Journey every single subscriber needs to move from Source DE to some other DE. I was thinking to make Data Retention Policy ...
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1answer
49 views

Journey builder history status: ContactPreviouslyInSameInteraction

I have problems with users who enter the journey, but have a journey status of: ContactPreviouslyInSameInteraction. For me it doesn't ring a bell, because the user only enters the journey but won't go ...
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2answers
103 views

Assign Task (Journey Builder activity) to contact lead/owner

According to documentation, I should be able to assign a new task to the contact/lead owner in Sales Cloud (https://help.salesforce.com/articleView?id=mc_jb_task_activity.htm&type=5): ...
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1answer
103 views

Business Unit - Journey Builder - Salesforce Data Event

I have marketing cloud with a parent and two child business units. Multi-Org is not enabled. The parent business unit is connected to CRM and I could created journeys based on Salesforce Data Event. ...
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1answer
70 views

AMPScript Lookup From Child Business Unit

I have a shared data extension that lives in our main business unit, but, is shared across all child business units. I am trying to do a lookup inside the child business unit in content builder. In ...
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2answers
106 views

How to use Contact Data in a Journey for Dynamic Content

I have created a journey that send emails using dynamic content for the email signature. While the user doesn't inform about his country of current residency we use a global signature but, once the ...
2
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1answer
45 views

Lookup to Journey Data Extension

As every Journey that uses Salesforce Data as an Entry Source creates a Data Extension, I wanted to do a simple lookup to this DE. I additionally added to it a new column with a timestamp so I know ...
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0answers
26 views

Marketing Cloud journey record creation in service cloud

I have a journey with 10 records to start with, the only step is to create a record in service cloud. only 1 out of the 10 entry records create a record in the service cloud. How can i see which ...
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1answer
26 views

Can you know use Individuals in Journey Builder with API Update

A general question, the latest release of SFMC has updated the API that journey builder uses with Salesforce. As such, you should now in theory be able to inject an "Individual" into a Journey just ...
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1answer
100 views

marketing Cloud Salesforce Data entry source - Filter Criteria not working

When i create a journey in Journey Builder and use "Salesforce Data" as entry source and select "filter criteria", the journey is not working when it meets the criteria. As far as i know and the ...
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1answer
29 views

Is it possible to include all DE registers in the CC/BCC functionality of an email in Marketing Cloud?

Someone enters a journey and an email is fired to that person. However I would like all registers in a DE to receive that email. Is it possible to include them inside the CC/BCC functionality?
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1answer
120 views

How to use Personalization String within Journey Builder using Salesforce Data

I have created a Journey where the entry event is a Salesforce Data extension and a contact is injected into it when he creates a new record in an object named Application. When it happens, the ...
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1answer
53 views

Trying To Setup An Auto Loan ReCapture Program

We are trying to create an auto loan recapture program. The program goal is to target Members, who are close to paying off their current auto loan with us (within let's say 2-3 months), to open ...
1
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1answer
122 views

MC Journey builder: Filtering on the attributes of the source data extension

I'm trying to set up a synchronized data extension. So far, I successfully receive data from the Sales Cloud and then query that data into a sendable data extension using a SQL Query Automation. ...
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1answer
36 views

How can I relate a Journey Exit to an Email Send in Automation Studio (Marketing Cloud)?

When a subscriber exits a personalized Journey, I would like to send an Email to a Data Extension containing several people. How can I achieve this? Is it possible to relate a Journey Exit to an ...
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1answer
21 views

Is it possible to create a contact attribute to store time in contact builder?

I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder? Currently I can only see data type Date, Text, Number, Boolean etc But I ...
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0answers
23 views

How to control duration of an advertising campaign in journey builder?

I want to create a campaign where a user should be shown a particular advertisement only for two days. Post two days user may or may not exit the journey (there might be other activities like email/...
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2answers
68 views

Remove a duplicate Contact from all Journeys in Marketing Cloud

In Marketing Cloud, we had a duplicate contact (some with several email addresses) enter several journeys. I have deduped the Contact in Salesforce (which was in a Data Extension in Marketing Cloud), ...
2
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2answers
351 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
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1answer
36 views

Using an email reply as a decision split in a journey

We are working on a journey and we'd want to do something like if a person replies to an email, he/she will exit the journey. But if the person makes an engagement, he/she will continue with the ...
3
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0answers
103 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
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1answer
57 views

Abandoned Cart emails with Ampscrip & HTML

I am trying to create an abandoned browse email where multiple products pull through. In this email the products go under each other. How can I get them to go next to each other? Below is the HTML &...
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1answer
46 views

Journey Builder queue SMS Messages after Blackout period

Is there any way to queue SMS messages in Journey Builder after the blackout period has ended? The only way I can think of is to run a SQL query to flip a boolean flag before the blackout time and ...
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0answers
34 views

Additional (internal) email recipient without tracking

I recently received the request that when sending e-mails, different internal employees always want to receive the final newsletter at the same time as the normal recipients. Example: We have ...