Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
24 views

Where to run query activity for Journey

I have a query activity which populates a Data Extension, this data extension is then used within a Journey to populate entries. When activating the journey, MC creates an automation when a schedule ...
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1answer
31 views

How can i prevent emails to be sent on weekends and instead queue it to be sent on Monday from Marketing Cloud?

So we want to prevent the sent of the emails that we have in journeys in Marketing cloud to come out on the week-end ( Saturday and Sunday) but queue it to come up on Monday ? Is there an Exclusion ...
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1answer
57 views

SFMC - Migrating Automations and Journeys from one Business Unit to other Business Unit

I have a use case where I have to migrate all the automations and journeys from one business unit to other business unit. Is there any way that I could avoid doing it manually and save time ?
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1answer
112 views

Is it possible to host a Custom JB Activity and all associated resources on a CloudPage instead of an external web server?

We are in the process of developing a Custom JB Activity for our requirement. After going through all documentation and code samples available on the internet, what we understand is that the custom ...
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1answer
45 views

How to invoke a CloudPage from inside a Custom JB Activity and pass input parameters to it?

We have some SSJS/AMPScript code embedded in a cloudpage which we want to invoke from a Custom JB Activity and pass some parameters to it as input. Please advise how we can achieve this. Any sample ...
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3answers
39 views

Extra decimal is showing in my Point_Balance data point in my email should be, e.g. Point_Balance = 567 instead of 567.0

How to remove ".0" in data point that reflects in emails from Journey Builder that uses Contact Object from Salesforce to inject customers in the Journey. The proper value should be, e.g. 567 instead ...
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1answer
50 views

Unable to trigger API entry event in Journney Builder

I am currently getting this error code { "message": "Internal Server Error", "errorcode": 0, "documentation": "https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-...
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1answer
47 views

Marketing Cloud Journey Data Not Available for Exit Criteria?

Why can't I define journey exit criteria using attributes from journey data, instead of only attributes from contact data, which seem to be all that's available? I ask because I need to use the ...
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0answers
12 views

Using and tracking the same dynamic bloc used in 2 different emails

I have two Journeys with one email each and I want to use the same dynamic content block in each of the 2 emails. Is it possible to track the Clicks and the Opens for the block used in 2 different ...
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1answer
51 views

Not able to find smart capture form while defining entry source in journey builder

Hi i am creating a new journey and trying to add a data source in it but its not showing me the smart capture form. I have included that form in my cloud pages and checked it for using in journey. I ...
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1answer
28 views

Journey Goals based on email metrics

Is it possible to establish a Goal in a Journey based on the % of Open / Clicks / etc of an email within the journey? I see a Goal can be only set based on Contact Data, so I was thinking in create a ...
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1answer
34 views

How to match journey builder email sends to Job IDs in Data View?

How can I go around matching the job ID of a Journey builder send to the list of Job IDs extracted from the data views in automation studio?
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1answer
95 views

RedirectTo deleting google 360 parameters from URL in Journey builder email sends

When sending emails which are built using RedirectTo, the google analytics parameter doesn't get append automatically however on links that have URL added to them directly the google analytics ...
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4answers
59 views

how to get the list detective data for emails sent from a journey with source as data extension

We use data extensions as entry source in a journey. These data extensions are populated from automations using SQL activities where we query synchronised DE that we get from Salesforce(like Lead, ...
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0answers
36 views

Salesforce Data Event - is this right?

We are configuring Journey Builder for a client using Salesforce Data Events as Entry, more specifically we want to use the Account object. When configuring the Entry Source, we see that for the ...
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2answers
152 views

SFMC custom activity error: A custom activity or entry source failed validation

We are trying to post data from SFMC data extension to some other cloud using custom activity(REST) in journey builder. We have tried the same steps as mentioned on https://developer.salesforce.com/...
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1answer
29 views

Delete fields from the Salesforce Data Entry Event

I just configured a Salesforce Data Entry Event in a Journey and after running some tests I would like to delete some fields from the entry data step (those are not mandatory and were checked manually ...
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1answer
31 views

Marketing cloud Journey SMS Error

I have never seen this error before, can anyone direct me on where to correct this? This error shows up when trying to activate a journey which first step is to send an sms
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2answers
45 views

SQL Query: Retrieve click data from journey

I am looking for help writing an SQL query to find the data for who clicked on an email in a journey. I already know I can export the subscriber ID and a few other items from the tracking extract but ...
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1answer
9 views

Why would a cloud page not show in Journey Builder if the form has a name and id

Does anyone know what I need to change to the below HTML to get the form to show up in Journey Builder or is something else needed? The ID and name are unique. <script id="smartcapture-...
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1answer
66 views

Journey Builder Custom Activity Reports

We have created custom journey builder activity for sending SMS (because SF prices per SMS were to expensive...). We have tested it and it's working like charm we are able to send SMS through 3rd ...
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1answer
38 views

Creation of a Custom Data Entry

I would like to know if it's possible to create a custom data entry that pulls in data via an external database hosted in heroku. Will it be opening an API on my side? or would i be posting on a ...
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1answer
33 views

Testing a journey in Marketing CLOUD -

what is the best way to test a journey in case the entry source is SALESFORCE DATA? i tried to create fake leads based on the filtering criteria i did choose in my entry source, then i did validate ...
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0answers
37 views

Unable to place an engagement split into a journey after a join activity

I'm trying to add an engagement split into a journey, but it won't let me. It starts with a random split (10%, 10% then 80%), sends an email, waits and then the three random splits join back ...
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2answers
50 views

Create a Chatter Post

I am trying to use Journey Builder to create a Chatter post in order to notify a SF user of a required action. I could not find any docs available and in JB you can only find something called Chatter ...
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0answers
41 views

Marketing Cloud Landing page with form to trigger the journey by api

I have a landing page with a form to fire api to add user to the journey. The landing page is a marketing cloud page. I have created a new 'installed packages' in Apps with components. Also We have ...
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1answer
47 views

Journey Builder Goal Criteria Error

I am creating a new version of an existing journey that I have as I noticed an error with the way contacts pass through (see image below): The fluctuations of populations did not make any sense. I ...
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1answer
29 views

Engagement Split with more than 1 required clicks in Journey Builder

Regarding den Engagements Split, If 4 dedicated links must be clicked (AND) to proceed with the yes branch, do I need to use 4 engagement splits in a row or is there a more simple approach?
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0answers
37 views

Journey Builder: Email send activity error

In the Journey that I built is based on DE and giving error while triggering the email activity. Attached are the screenshots of the error In journey setting, I have used 'Use email attribute from ...
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1answer
42 views

Exists in whole word in Decisions Splits in Journey Builder doesn't work

I use often the operator "Exists in whole word" in the email studio to filter on a list of attributes. To do that I separate my values with a coma. I tried within a journey but it doesn't work... Do ...
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1answer
68 views

Workaround to start an Automation from a Journey?

I have a requirement that has to do with adding/deleting subscribers from Auto-suppression list based on a Sales Cloud checkbox. Unfortunately I cannot make any development in Sales Cloud, it all has ...
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2answers
61 views

Reporting on Dynamic content used in an email part of a Journey

I am currently planning on building a Journey with emails that have dynamic content. The dynamic content is used for having 12 language emails versions and the 2 dynamic emails will be sent as part ...
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1answer
58 views

Is there any way to track link clicks for the links sent through SMS in Marketing Cloud?

We want to send product links to contacts through SMS. Once they click on the link we want them to follow a different path in journey. I am not able to add engagement split after SMS message in ...
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2answers
32 views

Look Back function in Journey Builders

Good morning, I want to build a Journey with the following behaviour: Send 10 emails and, after send the last email, if the contact doesn't fulfill a condition, loop back his journey in order to ...
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1answer
19 views

Create Person Account Journey with Synchronized Data Sources

The client would like to segment Person Accounts, and trigger a Journey based on a checkbox on the contact record. I'm synching the Contact and Account objects with all required fields, and had a ...
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1answer
52 views

iOS Push with Cloud Page sent from Journey Builder has incorrect type

I'm sending a push notification via Journey Builder, I add a Push Notification Activity and in the Message Definition, I'm setting the Open Behaviour as Go to CloudPage and I select one from the menu. ...
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1answer
66 views

Salesforce Data as Entry Event Source

When using Salesforce Data as Entry Event Source, is it possible to make the segmentation directly from the Salesforce Contact object, with specific criteria, so that any Contact that corresponds to ...
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0answers
49 views

The entry source (Data Extension) filter doesn't work properly

I have a Journey with a Data Extension as an Entry Source. This Data Extension is connected to Contact Data in order to use it to filter the contacts who access to the Journey. The filter is the ...
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1answer
41 views

Validation error in Marketing cloud while saving Journey builder

I have created a Journey builder where I am using standard data extension for Lead and I have three Lead email in this Journey builder so I am getting validation error in Journey builder. Email ...
3
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0answers
174 views

MobileConnect reporting for Journey Builder sends broken after the June release

The challenge How to get campaign names (and possibly SMS names) to be displayed in the SMS Message Detail Report for SMS messages created in Content Builder sent out of Journey Builder? The Impact ...
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2answers
78 views

Journey Builder - Decision Split - Attribute Comparison delivers weird outcomes

I recently discovered a very odd mechanic inside the journey builder when it comes to decision splits and i am uncertain how to solve this issue. The example journey: What i want to do is the ...
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1answer
125 views

Entry Customer Journey via API entry event

In Marketing Cloud, I have created a Customer Journey with an API event as entry source and a corresponding (sendable) Data Extension. When I make the request to the API with Postman, I only get a 403 ...
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2answers
45 views

Finding a query from the DE

I am looking through journeys I didn't build, and I am trying to understand who we are sending the emails to. I can see that we are using entry event with a DE. When I go to that DE, I can't tell what ...
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0answers
44 views

Exit Criteria Status

We're trying to trouble shoot a contact who meets our exit criteria but is still in a journey. It's looking a a particular field on our contact audience containing a Y value however they're not ...
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1answer
58 views

Send SMS to updated mobile number via Journey

I'm working on a use case, in which a contact enters a journey. The purpose of Journey is only to send sms. 1st SMS sent as contact enters the journey. After 3 days, contact changes his mobile ...
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1answer
25 views

I am not able to use variable tag in template Based email in marketing cloud

In journey builder ,I am creating a journey to send emails to the list of records in a data extension. I have selected the Email Then clicked Preview and test. By clicking the code view , I have ...
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1answer
51 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
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1answer
41 views

Do not send SMS at night

Is it possible to not send SMS from 9 PM to 9 AM, and send out those messages the next morning. The SMS is being sent out via Journey. Thanks.
1
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1answer
34 views

Marketing Cloud SOAP API - Derive Email Template from SendEvent

I'm currently using the Marketing Cloud SOAP API to get metrics about emails I send out. This works fine, I am able to get single instances of every event, but I am struggling with relating the send ...
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1answer
62 views

Add CC/BCC in Journey Builder email send

I can swear the option was there, but now I can't find it - any clues where it's gone and how to enable it? Here is what I see now: