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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
32 views

Using an email reply as a decision split in a journey

We are working on a journey and we'd want to do something like if a person replies to an email, he/she will exit the journey. But if the person makes an engagement, he/she will continue with the ...
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0answers
41 views

What is Distributed Marketing?

Based on the Distributed Marketing sales page and help documentation, Distributed Marketing allows for non-marketers to send emails in Sales/Service/Community Cloud using Marketing Cloud as the ...
1
vote
1answer
42 views

Abandoned Cart emails with Ampscrip & HTML

I am trying to create an abandoned browse email where multiple products pull through. In this email the products go under each other. How can I get them to go next to each other? Below is the HTML &...
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1answer
24 views

Journey Builder queue SMS Messages after Blackout period

Is there any way to queue SMS messages in Journey Builder after the blackout period has ended? The only way I can think of is to run a SQL query to flip a boolean flag before the blackout time and ...
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0answers
34 views

Additional (internal) email recipient without tracking

I recently received the request that when sending e-mails, different internal employees always want to receive the final newsletter at the same time as the normal recipients. Example: We have ...
2
votes
0answers
23 views

Records without email addresses get stuck in the email activity and don't stuck in the sms activity when not having a phone number provided

Does anyone know, how is it possible that a record without an email address will fail to pass an email activity in the journey in Marketing Cloud and a record without a phone number will success to ...
1
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1answer
27 views

CloudPagesURL() function within an email and send through a journey results error 500 - Internal server error

Within the email piece I'm using %%=CloudPagesURL(1085)=%% in a button, in testing, it works fine, but when I send it through a journey, and click the button, the link that generates show an error 500 ...
1
vote
4answers
44 views

Journey Exit Criteria Based on SF Custom Object

I am working on a journey that kicks off when a custom object "Warranty" is created in Salesforce and the "Warranty Extended" field on that newly created warranty equals false. If at some point ...
1
vote
1answer
24 views

Journey builder Question [closed]

I am still new to journey builder and created a simple journey which I will break down. Automation Studio Filters out Masterlist to 6months and 9months In Journey builder 6months filter is used ...
2
votes
1answer
17 views

“Account Data Extension” with Account ID as proimary Key using for Order related Emails?

I created a "Account Data Extension" with AccountID as primary key, so every customer is just ones in the Data Extension. Now I want to send order related Emails/Journeys. Therefore I filter this Data ...
1
vote
1answer
43 views

Is there any way to obtain contact list of specific path in a journey?

Here we have a case which needs to export contacts who passed a specific path in journey to 3rd party system. Is there any way to catch those contacts and add them to specified data extension?
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2answers
68 views

Journey Builder: How to add more Entry Data objects

I'm creating a journey in Journey Builder using Saleforce Data as the entry. When I get to the 4th stage of setting this up using Entry Data, I need to add a further object/fields to this list. How ...
2
votes
1answer
49 views

How to associate a Individual email result record to Opportunity in Salesforce?

I have a journey in Marketing Cloud which runs on the Opportunity records in Salesforce. Whenever an email is sent out of the journey record an "Individual Email Result" record (email tracking record) ...
3
votes
2answers
59 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
1
vote
0answers
53 views

Trying to use dynamic data in a “Send SMS” activity within a journey using Salesforce Data as the entry source

I have a journey set up using Salesforce Data as the entry source. There's a "Send SMS" step in the journey where I need to be able to pull a specific field out of that object to display in the SMS ...
2
votes
1answer
24 views

Journey Builder Decision Step - Decision based upon todays date

I'm trying to create a Date Driven series of emails in Journey Builder but struggling to see if there's a solution to what I'm trying to achieve. The emails are only suitable to go out at one ...
1
vote
1answer
35 views

Target vs Control in Journey [closed]

In Marketing Cloud’s Journey Builder - Is there an option to split the entry source data extension in journey, with target and control group of about 10:90?
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0answers
15 views

How to make custom activity to display information what I set in it just now?

For example: This is the custom SMS activity what I made. Then, when I click it, it shows my selection setting: Then,my question is: 1. How can I make the custom activity remember my selection just ...
3
votes
1answer
44 views

Journey Builder SMS Send Opt In Behavior

In Journey Builder you can send SMS activities to Subscribers, dependant "Delivery Options" you can decide which users get the SMS. In my journey I have selected the later option (Subscribe all ...
0
votes
1answer
25 views

Govern limits Salesforce Activity Journey Builder

If I inject 5000 contacts at the same time in a journey that has a Salesforce Activity. Will the triggering of this activity result in 1, 3 (2000/2000/1000) or 5000 transactions? Or is there another ...
1
vote
1answer
44 views

SMS is not sending

I have ampscript to be used for mobile connect triggered in Journey Builder The SMS does not send but when I replace with just plain text, it does. Is there any errors with my code? Test SMS via ...
1
vote
1answer
31 views

Contacts didn't enter a running version while a previous version had “finishing” status in Journey Builder

I have a journey in Journey Builder that has a version with "finishing" status and then another version was activated. However, the day that the journey has to be launched, no contact entered neither ...
1
vote
2answers
40 views

Journey uses engagement split but number of opens are not getting captured accurately

I have a journey that sends an email and then wait for 10 days after which based on whether the contact has opened an email or not, it sends the follow-up email in the 'No' path. When I track the ...
0
votes
1answer
14 views

Journey Builder Custom Activity Send Trigger

I'm very new to both custom activities (and express/postmonger generally as I'm usually coding in Ruby), but I've got a use-case where this seems like the only valid option. Basically I want to ...
1
vote
1answer
61 views

SalesForce Marketing Cloud journey exit as trigger to enter new journey?

To simplify a rather large/complicated journey, we'd like to split it up into 4 mini journeys, with contacts who exit one journey a certain way automatically moving to the next journey. Is the way to ...
0
votes
2answers
78 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
1
vote
1answer
30 views

After contact enters a journey, how can i make sure the contact will receive an email once a year?

I have a journey with a data extension as entry criteria, which will be filled via an automation. After entering the journey the contact will receive an email. After this email i send, I want the ...
1
vote
1answer
39 views

Journey entry event split - cannot split by registration date

I have created a smart capture form on a cloud page and would like users who fill in the form to go on a different engagement path (using journey decision split) based on the date in which they submit ...
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votes
1answer
29 views

'create email' shortcut vs. 'user initiated email'

We use 'journey builder' for sending email to a DE if we need a nurturing program, else we use 'create email' shortcut in email studio's overview section if we want to send email just once or to send ...
0
votes
1answer
83 views

How to update campaign member status throughout a journey

I have a journey that uses a Salesforce campaign as the entry event. This campaign has 7 statuses (Added, Sent, Opened, Clicked, Registered, Attended, and Not Attending). I’d like to track and update ...
1
vote
1answer
41 views

Salesforce Data Journey Builder Decision Splits

Using Salesforce Data in a journey and the decision splits are not properly accepting the met criteria. Some clarifications that I think I'm missing: In contact builder, I have connected the data ...
2
votes
0answers
43 views

Engagement Split not treating Clicks correctly

Why would Engagement Split in my journey treat clicks on 'Update Profile' link as successful ? I have 2 links in my email (both have aliases) - update Profile - download PDF link from the ...
1
vote
0answers
29 views

Journey Builder SMS “object reference not set to an instance of an object” [duplicate]

I have an issue with SMS sending from journey builder where the history shows "Failed - object reference not set to an instance of an object" for the SMS send activity for all contacts and they don't ...
0
votes
1answer
49 views

Marketing Cloud Journey Associate a Task by External ID

I am creating a Journey which will create a Task on a Contact record in my Salesforce Sales Cloud. The entry point for the Journey is a Data Extension loaded with data from an external source. This ...
0
votes
1answer
37 views

Salesforce DE in Journey builder and Campaign Member activity

I need to use a Salesforce Data Extension in a journey builder, but Salesforce DE are no longer selectable as entry sources in JB apparently. Is there a workaround for this? I need this in order to ...
0
votes
1answer
61 views

Sending emails only to half of data extension list

There are data extensions. I am sending emails by selecting the whole list. But email is being sent to only half or less than half in the list. What could be possible reasons?
1
vote
1answer
30 views

Cloud Page Journey Receives Email Send Error [duplicate]

I have a CloudPage that is populating a Journey when people sign up to simply send them an email. The problem is that when they fillout the form since they are not a member of our All Subscribers list ...
0
votes
1answer
45 views

Change email content when email is in actived jounery [duplicate]

I've the journey which is actived wherein email send activity is used. Now if I want to change the content of email then is it possible ? ? Or is there any other best way to design the email Content?...
1
vote
1answer
53 views

Journey builder and JobIDs

I have a journey that used to send an email built in classic content, we genereated reports for each send based on JobID. In November we moved the email over to content builder and since then each ...
1
vote
1answer
16 views

Mouse Over Pop Up - Journey Builder

I have a user that is unable to view the mouse over popups in journey builder. It is only the pop ups related to the # of emails. Green circles. The orange ones pop up without issue. It sits there and ...
-3
votes
1answer
46 views

Need help with API integration [closed]

We are looking for support on API integration and designing some custom activity in the journey builder - I have a few questions on this - How exactly to get the client ID and secret? Where and how ...
1
vote
1answer
87 views

Einstein Split in Journey Builder Error

I am trying to use Journey Builder to apply an Einstein Persona Split to my Journey Builder audience. This is a recurring email campaign that has been set up to be started from a triggered Automation. ...
0
votes
1answer
109 views

Journey SMS Fails - Object reference not set?

I have a Journey which sends the Subscriber SMS messages, 2/4 journey entries (all unique subscribers) don't receive the SMS. The error displayed in the SMS activity in my Journey History is the ...
1
vote
1answer
117 views

API event error - Event Definition Key not found

I have 3 journeys and when trying to connect from my website to the journey I receive the following error: { "message": "EventDefinitionKey 'APIEvent-1843bf88-e9aa-f083-95cf-e49409ff3ea0' not ...
1
vote
1answer
54 views

Alternative to _errorURL response for matching Email in form - DE Manager

I'm using DE Manager to create a DE when the user enters their email on the site. Essentially a web collect. I'm matching the email with the emails already established in the DE, and a repeat returns ...
1
vote
1answer
53 views

How to know when an email has not been sent from a Journey in Marketing Cloud

I have a journey in Marketing Cloud which basically sends an email (with an Email activity) and afterwards updates some fields of the campaign member in Sales Cloud (with a Campaign Member activity). ...
1
vote
1answer
110 views

Journey Builder contacts not getting evaluated

I have created Journey with data extension as entry source and which updates Contacts and Custom object records , using values from data extension, however i do not see contacts entering in journey ...
1
vote
0answers
21 views

Are Filtered Data Extensions also Part of the Attribute Group

I assume, but frankly I am not sure if the filtered Data- Extension used as entry point in a Journey is also linked to the same Attribute Group as the parent one I create the filter from. (The comment ...
1
vote
2answers
299 views

smart capture vs web collect

We would like to have a web form on our website and let ppl subscribe for our blog. We would like to send a thank you email later on and track those who signed up for the newsletter for a future ...
1
vote
1answer
17 views

Marketing cloud Exceed 1 million

A Journey Builder query was established to select contacts on every Sales Order line. We loaded 1.1 million Sales Order lines but have now deleted them back to about 35,000 lines. Marketing Cloud ...