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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

5
votes
1answer
846 views

Contact Data Decision Split for synchronized Salesforce DE leads to wrong path

I encountered a problem in Journey Builder, where decision splits that check for changes in Salesforce Service Cloud (filter expression is configured to retrieve Contact Data from synchronized data ...
0
votes
3answers
940 views

Decision Split not evaluated correctly for multiple entries to data extension (Contact Data entry event)

Scenario I created a journey with a Contact Data entry event that is triggered via the API. A subscriber should be able to be injected multiple times and the values in the data extension are updated ...
0
votes
1answer
3k views

Can a Query Activity update a Data Extension in real time

Can a Query Activity update a Data Extension in real time or is it only used to populate the historical data in the Data extension ?
3
votes
1answer
2k views

How to include Salesforce Object fields as AMPscript variables in emails sent from Journey Builder

I'm trying to use a Salesforce Object field as an AMPscript variable in an email, when the Salesforce Entry Event is used in a Journey Builder Interaction. I've created a 'Salesforce Data' event (...
1
vote
2answers
752 views

Journey Builder - BCC Email Address

I configured a journey in Marketing Cloud where i sent an email. My requirement is adding BCC email addresses to this email, but I noticed that we can only add valid email addresses. Could you confirm ...
7
votes
1answer
5k views

Firing Events in Journey Builder

I'm struggling with the Journey Builder documentation on firing events. I believe it's wrong, or perhaps it's right and I'm wrong. As I understand it, an Interaction begins by firing an Event. When ...
1
vote
2answers
114 views

Can I change email content without stopping a journey?

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running. I want to do some changes in existing content of one of the email (for ...
0
votes
1answer
384 views

Journey Builder and custom push handler

I'd like to implement Journey Builder next to custom implementation for other push handler (we would like to have Journey Builder, Mixpanel and our own implementation in one app). The issue which we ...
2
votes
2answers
742 views

Journey Builder Decision Split, when a DE has multiple entries for a Subscriber

If a decision split activity on Journey Builder is based on a DE that has multiple entries for a Contact, which record is used for the decision making, is it random or the latest? Thanks
2
votes
1answer
262 views

Identify Marketing cloud account (user) details - Journey builder custom activity

I am working on custom activity where I need to identify the account (user) details from which the request came to the custom activity REST APIs. I thought setting "useJwt": true in the config.json ...
1
vote
2answers
1k views

Is there a way to retrieve Journey History for contact using REST API?

I'm looking for a way to retrieve journey contact history - basically the same information that is on Journey Builder - History tab (Contact key, Journey Name, Activity name, Status, Timestamp) via ...
1
vote
2answers
2k views

Is there any way to shorten URL in SMS in Marketing Cloud?

I am trying to schedule an SMS in the journey to the subscribers who did not open their email. I want to redirect the subscribers to their hosted email page. I am using the below code to populate ...
1
vote
2answers
2k views

Personalization in Mobile Connect SMS called within Journey Builder

In order to personalize our SMS - Journey Builder send, we need to use the values of the fields of the Data Extension that trigger de Journey Builder. So that, we are using an AMPScript code in the ...
1
vote
2answers
816 views

Contact data not working in descision split activty in Journey Builder

I have configured a journey based on a data extension which has External id as unique primary key and is sendable and Email Address relates to subscriber key. In the contact builder data model, i have ...
1
vote
2answers
246 views

Retrieve custom fields linked to an contactEvent in a Decision Split

I have a question concerning /contactEvents route in Journey Builder. I am firing a /contactEvents Event with some custom data (eventStatus field). The Data extension used for the Event is called "...
1
vote
3answers
1k views

What is Interaction Studio?

I've noticed that a new Interaction Studio app has magically appeared in our Marketing Cloud account today. There's no documentation on this (at least I can't find any) and there aren't any release ...
0
votes
1answer
195 views

Dynamic Lookup in SMS

I am trying to have a dynamic Date in my SMS, called PaymentDueDate. The date is in a DE, that will be the source of the journey that I am using. The code that I am using when building the message is:...
0
votes
1answer
1k views

Sending an Email from a Journey Builder Interaction to a Subscriber not in All Subscribers

We have created a Journey that sends an email when a new subscriber is added to a data extension. We then fire the event from the REST API. This all works fine except when the new Subscriber does not ...
5
votes
3answers
940 views

Are Populations required to use Journeys?

I've always assumed that Populations (formerly Root Relationships) were necessary to use Journey Builder. However, I was recently informed by Marketing Cloud Support that they are not required. ...
3
votes
1answer
3k views

Journey Builder Confusion

I'm having difficulty understand the exact methodology of how Interactions and Events work in Journey Builder. I've done the following: Setup a data extension, relating EmailAddress to subscriber on ...
2
votes
1answer
647 views

Journey Builder Engagement Splits on dynamic links

How do I know whether or not contacts are clicking links that are built with ampscript, like this: %%=RedirectTo(@store_link)=%% You'll notice in the image that the links that are shown are just the ...
1
vote
2answers
804 views

Data extension values in the “Update Contact” activity in Journey Builder

I'm looking for a way to use fields from a data extension (that is the entry source for a journey) in the "Update Contact" activity. I want to create a sort of log in a different data extension. Let'...
1
vote
2answers
2k views

How to fire Journey API Entry event through AMPscript?

I need to trigger a Double Opt-In Journey process instantly after a Marketing Cloud Landingpage form submit (Smart Capture cannot be used). I'm aware that I could save data in a DE an run an ...
1
vote
0answers
150 views

How to use population data in custom activity for Journey builder?

We are creating a custom Journey builder activity that needs to send additional data using the inArguments variables in the execute section. In the How Data Binding Works it is described that you can ...
2
votes
2answers
494 views

updateActivity method with Journey Builder Customer Activities

Firstly, I am aware that there are two API implementations for adding a Custom Activity in Journey Builder: Legacy Custom Activities V1 Platform Custom Activities the original Custom Activities API ...
2
votes
2answers
344 views

Using AttributeValue function with SMS send inside a journey builder

I'm trying to reference SalesCloud event data inside an SMS interaction in journey builder: %%[set @fname = AttributeValue('Contact:FirstName')]%% Hello %%=v(@fname)=%%! This doesn't return any ...
4
votes
1answer
820 views

Journey Builder Custom Activity - How to load data extensions in UI?

I am developing a Journey Builder Custom Activity, in one of the steps on Custom Activity UI, user needs to select a data extension then select a couple of fields. It looks like "UpdateContact" ...
3
votes
1answer
302 views

Subscriber Key and Contact Key

My scenario is :- I have a person account(Member) stored in data extension with ContactId as the Subscriber key. I have another data extension(Product Interest DE) that stores the products that every ...
3
votes
1answer
477 views

Accessing subscriber profile attribute values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Subscriber profile attribute as inArguments. I read about data binding from here and used the ...
2
votes
1answer
2k views

Accessing Data Extension field values - Journey builder custom activity

I am working on custom activity in Journey builder where, I need to access the values of the fields from Data Extension as inArguments. I read about data binding from here and used the below syntax to ...
1
vote
1answer
163 views

Fire Automation each time data come into DE

My goal: Send a mail to a contact who get added in a data extension. As far as i understand Journey builder(JB) cant do this automaticly, you need to use Automation studio to fire an event to the JB, ...
1
vote
2answers
2k views

Unable to execute a journey builder journey - Contact Builder/Journey Builder

I've been going round and round trying to fix/resolve this issue. New DE has been created and linked to primary key in DE Primary key in DE is 'SubscriberKey' DE has been set as Root The issue I ...
0
votes
1answer
814 views

How to use a different email address in journey builder?

The scenario we have is that we are storing email address information in other different data extensions. So it depends on the journey whether we use these or the primary email address (stored in all ...
0
votes
2answers
497 views

Journey Builder Sends updates All Subscribers List

Whenever we run a journey using a sendable data extension with an alternate email address as the entry event, the corresponding EmailAddress in the all subscribers list gets updated with the alternate ...
3
votes
1answer
1k views

How to send Journey Builder email tracking data from Marketing Cloud to Sales Cloud through v5 Connector?

I have integrated Sales & Marketing Clouds using v5 connector. I am able to fetch reports/leads/contacts from SC to MC and using Journey Builder in MC to send emails, Once the email has sent, the ...
3
votes
2answers
1k views

Creating a Filter Criteria in Journey Builder by comparing two Attributes

When creating a Contact Filter Criteria in a Journey Builder Event, Decision Split Criteria or Goal, is it possible to define the criteria by comparing two Attributes in the Contact Model, instead of ...
3
votes
2answers
55 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
3
votes
1answer
145 views

Known issues w/ Journey Builder new Testing feature?

I've encountered a consistent issue with Journey Builder's new "Testing" feature. I can successfully run tests day in and day out so long as I don't specify "Send Test Messages" - instead, I choose "...
3
votes
1answer
860 views

Accessing Entry Event Data - Journey Builder Custom Activity

Background I am developing a simple custom activity for JB. There are lots of gotchas apparently. I have read the following sources from cover to cover and still cannot make it all together: How ...
2
votes
0answers
117 views

Getting Error while try to trigger API event in Journey From Landing pages using ssjs?

I'm working on to trigger API event in journey/Journey builder from landing pages. For now, I can able to get accessToken using clientId & clientSecret and then I tried to pass subscriberkey & ...
2
votes
2answers
162 views

Contacts Showing DidNotMeetEntryCriteria Status

I have created a WelcomeEmail DE which having 2 fields EmailAddress (EmailAddress) IsActive (Boolean) Mapped EmailAddress to SubscriberKey I have linked ContactKey to EmailAddress in ...
2
votes
1answer
528 views

How to create a Custom Split Activity

I would like to know where I can find any documentation about how to configure the "config.json" file in order to create a Custom Split Activity as shown here. I have also found information saying ...
2
votes
3answers
1k views

What will happen to contacts which are in middle of a Journey and we update the Journey in Journey Builder?

Let's say we have 6 steps (all send email) in Journey builder. There are contacts who are already on Step 4, 5 and now we update email templates for all 6 steps and add new data. What will happen to ...
1
vote
1answer
394 views

Marketing Cloud Engagement Split Email Clicks

Are link clicks trackable if they contain an AmpScript field in them? (within Journey Builder) Currently have a URL that looks like this: https://teamlocker.squadlocker.com/#/lockers/%%SL_Store_Id%%...
1
vote
2answers
361 views

Using an Event context in Journey Builder Data Bindings

Background My question is similar to Eliot's, though I am asking about Event Context. "inArguments": [ { "FirstName":"{{Event.__EventDefinitionKey__.FirstName}}" } ] Unlike Activities events ...
1
vote
1answer
594 views

Using a custom Journey Builder platform activity

I'm working through the steps in Creating V1 Platform Activities. When or how does a platform activity appear in Journey Builder? Does it need to satisfy all the requirements listed in the Common ...
1
vote
2answers
618 views

Specifying times for Wait Periods in Journey Builder using Workflow Document Format

In the Workflow Document Format I note we can define what time an activity is fired after a Wait Period. For Activity Objects with a wait type, you can define values for a specifiedTime and ...
1
vote
2answers
2k views

cannot activate journey builder interactions

I am trying to activate a interaction in journey builder but it gives me a general error message. This is a custom trigger that is built using the hubexchange app. Is there a way to view what the ...
1
vote
1answer
1k views

Update an email in an active journey

I have an active journey with a sent email step in it. If I make changes in the email attached to this journey, will the email get updates automatically, or do I need to make a new draft/version of ...
1
vote
1answer
189 views

Save, Validate, Publish URL's not being called in JourneyBuilder Platform V1 Custom Activity

I'm having trouble getting ExactTarget's JourneyBuilder to call my Custom Activities Save, Publish or Validate URLs. I've gotten past the undocumented item in their framework where you have to add a "...