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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
27 views

Journey Builder Custom Entry Event - Send to All Subscribers

I have been told by Marketing Cloud that my custom Entry Event is not sending contacts entered thru event trigger via POST /interaction/v1/events to the All Subscribers List. While I am awaiting ...
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1answer
22 views

Do not send SMS at night

Is it possible to not send SMS from 9 PM to 9 AM, and send out those messages the next morning. The SMS is being sent out via Journey. Thanks.
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1answer
450 views

Journey builder sending multiple emails after wait activity

Has anyone had an issue with a contact receiving an email multiple times after a wait activity? I have a journey with a wait activity after 6 days and when the email is sent 7 times… any clue what ...
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1answer
27 views

Marketing Cloud SOAP API - Derive Email Template from SendEvent

I'm currently using the Marketing Cloud SOAP API to get metrics about emails I send out. This works fine, I am able to get single instances of every event, but I am struggling with relating the send ...
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1answer
16 views

Add CC/BCC in Journey Builder email send

I can swear the option was there, but now I can't find it - any clues where it's gone and how to enable it? Here is what I see now:
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1answer
29 views

What is the max number of contacts that can be injected in to Journey Builder?

Does anyone know what the maximum number of contacts that can be injected in one go? I know Journey builder is not meant to be a bulk deployment tool but I want to know if there is a limit on it.
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0answers
39 views

Automation Studio with Journey

I tried to create an Automation Studio with a journey and when I placed an audience the option did not work out anymore. Can someone please tell me how it is done now? How can I create a journey and ...
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1answer
18 views

Goal in Journey Builder not Evaluating

I am trying to define a goal based on an engagement metrics. Specifically i have a Journey that uses a Data Extension as a Source. Then I have created another Data Extension where i keep the tracking ...
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1answer
39 views

Marketing Cloud SOAP API Get Subscriber Specific Email Metrics

I'm currently working with the Marketing Cloud SOAP API to retrieve email metrics sent from the Journey Builder. I am able to do this, but it appears that the metrics I receive are related to the sum ...
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2answers
47 views

Query Contacts that Exit Journey

Is there a way to query Marketing Cloud to show contacts who have exited a journey? Thanks in advance.
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1answer
19 views

Save goals per client in a Data Extension

It is possible create some sql query (or other way) to save each journey goal reached per client in a Data Extension? My hope was the Data Views Journey and Journey Activity but unfortunately the ...
2
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1answer
37 views

REST API call to remove contacts from a journey

I am trying to remove contacts from a journey using REST API call but keep getting the 202 response with errors. Not sure if I am using the wrong definition key, or if there is a mistake somewhere ...
0
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1answer
19 views

Marketing Cloud SOAP API Returns Empty Response

I'm trying to send a SOAP request to the marketing cloud api so I can retrieve information from a data extension. My current request looks like this: <soapenv:Envelope xmlns:soapenv="http://...
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1answer
29 views

Journey Builder API Event Entry Internal Server Error

I created a simple journey to test API events. It looks like this: As you can see it's a very simple journey. It's supposed to be triggered by an API call, send an email and exit. It uses a sendable ...
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1answer
491 views

Wait Until - Maximum Time in Journey Builder

I would like please to know what's the maximum time set for a "Wait Until" activity. Can I put 24 months in a "Wait Until" activity? Will records stay in the Journey for that time? Thanks a lot
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1answer
255 views

Can we get click/open details from emails being deployed from Journey Builder?

We have set of journey emails which will be deploying based on subscriber activity. But we have to get complete journey subscriber activity details in one Data Extension. Is it possible to get it by ...
0
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1answer
511 views

Query against subscribers in a journey send

I had a journey that I stopped because we are updating our email strategy on the journey. Out of 4MM subscribers, only about 1MM received the first message. I want to segment the 4MM into 4 groups ...
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0answers
26 views

working example of custom journey builder activity to fetch data from DE

I am newbie to salesforce marketing cloud. I want to integrate journey builder with by nodejs app which is deployed on heroku and want to pass some DE values to it (for e.g. Email). How can i achieve ...
2
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1answer
685 views

Journey Building Test Mode

I have created a Journey with an Email Studio Audience Entry Source. It has data from my UAT environment. I would like to know how this sample data flows through the journey. I have used the Test ...
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1answer
24 views

Campaign Member Activity VS Object Activity

I would like to double check what is the best practice that applies to the next use case: In a journey, I would like to check if a customer already exists as a record in the Campaign Member ...
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1answer
31 views

New subscriber are not entering in Journey

I have a live journey: when journey started there were 12 subscriber in DE. There is 7 days wait activity. All 12 Subscriber have received 1st email and now are in Wait Activity. Now 2 more ...
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1answer
28 views

Journey Builder Update Contact Activity

I'm working on Abandon Cart Journey and we want to check the status of the data extension in the decision split after the Opportunity Status in the salesforce CRM is changed, based on the change, we ...
0
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1answer
25 views

Missing date operators in the entry criteria

I am creating a Salesfore Data entry source in a Journey. In the second step 'Entry Criteria' I have to apply a filter based on a date field 'XXX is greater than 'Today' plus 4 days' That ...
0
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1answer
40 views

How to analyze Journey with group of Contacts? [closed]

I have a Journey that from time to time will receive some Contacts. One day will receive 2,000 contacts, two weeks after can receive other 2,000 contacts (the time and number of contacts can vary). ...
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0answers
10 views

Contacts erroneously filtered out of journey

I have a welcome journey set up so that when a user signs up for a free trial on our website, before receiving the set series of messages they must first pass a series of checkpoints. These are to ...
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1answer
61 views

Is Evaluation SMS possible in Journey Builder?

I have the following case. I created a journey and I need to send an SMS as an exit requesting the evaluation of the customer in his experience in the store. For example: Hello customer, evaluate our ...
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1answer
630 views

Activating and stopping a JB interaction

Can a Journey Builder interaction be stopped or started through automation studio or stopping and activating an interaction from the Interaction screen is the only option?
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0answers
25 views

Help with understanding Data Designer and attribute groups for checking promo code usage

I need some help wrapping my head around this. I figure the best way is an actual use case I have. I have multiple journeys running. Each journey has a decision split that is checking to see if a ...
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2answers
41 views

Advance someone in a Journey based on an event in Salesforce

We're injecting records into a journey using a Salesforce data event. I also want to advance the people in the journey based on updates that happen in Salesforce (e.g., as an Opportunity record ...
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0answers
42 views

Pre-Birthday Selection

I´d like to send a pre-birthday mail 1 week before the birthday. Therefore I need the SQL statement. Right now it looks like that: SELECT * FROM MasterAbonnenten WHERE DAY([Birthday]) = DAY(...
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1answer
52 views

Using SQL to combine Bounces, Opens, and Clicks into one DE

I currently have two SQLs pushing data into one DE. One populates Opens, and the other populates Clicks. I then combined the SQLs to an automation with the last step being to enter a journey. The ...
0
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1answer
53 views

In SF Marketing Cloud Journey Builder - can email send times be scheduled?

Is it possible to time the initial deployment of an email in Journey Builder? Will the journey kick off with the delivery of the data set or will there be a wait time? I understand that the ...
1
vote
1answer
50 views

ContactAttempted in Journey history

What would be the best way to understand what's behind "ContactAttempted" status in a specific Journey for a contact who entered one. This is nothing good for sure as I can see that it is NOT related ...
0
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0answers
11 views

How to secure API end points in custom activities?

I have a custom activity created for the journey builder. From a security point of view, how can I protect my REST endpoints? I know we can get the fuel token in the getToken method from postmonger. ...
0
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0answers
20 views

Compare Prospect email in Journey to Core data and record a Goal Conversion

I created a Journey and imported prospects to a DE to be injected into the Journey. I import customer data from our CRM everyday that includes all accounts. My "prospects" are customers that did ...
0
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1answer
22 views

View exit criteria of running version - Journey Builder

How can I see the exit criteria for a running journey? The exit criteria button is greyed out for the running version. Pretty sure I currently have criteria set to EXIT IF status = instructed but a ...
0
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1answer
34 views

How can I manage orchestration between two journey builders?

Let's assume a contact enters JB x and a mail gets sent to him. The same contact enters in JB y, but I do not want him to receive another email from JB y on the same day that he received an email from ...
0
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1answer
600 views

Using Ampscript to call Salesforce Objects in Journey Builder

I'm new to SFMC and learning AMPSCRIPT. I am getting the following error when previewing. The subscriber preview failed to generate. Review the details, correct all issues, and try again. ...
0
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1answer
33 views

Is it possible to have a DE that houses all click-related information to be used in a journey?

I want to be able to trigger activities and journeys based on Click behaviours, but from what I understand, to do this I would need to create a SQL query, a Data Extension, automation, and a DE ...
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2answers
131 views

Can I change email content without stopping a journey?

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running. I want to do some changes in existing content of one of the email (for ...
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4answers
675 views

Journey deployment between business units

Is there an build-in feature to deploy Journeys between multiple business units? If not, what are common ways to deploy journeys?
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1answer
29 views

How is the data accessed in marketing cloud custom activity?

I'm a new developer in marketing cloud and I'm trying to develop a custom activity for journey builder. I would like to know if in an activity, the contacts are processed in batch mode or each contact ...
0
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1answer
29 views

Can't choose Contact as Entry Source in Journey Builder

I am having an issue with Journey Builder Entry Source. I want to use my synchronized Sales Cloud data as the entry source. When I choose Lead as my Entry Source - no problem, the lead is there and I ...
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2answers
604 views

Journey Builder Entry Event is not starting

I am having some trouble to inject Contacts into a running Interaction. I created an Attribute Group linked to a sendable Data Extension and added Fields (Attributes), Created an Event using my ...
0
votes
1answer
541 views

Exclusion script not working for Journey builder send emails

I trying to use exclusion script to exclude the contacts from the DataExtension marked as root. Refer to the screenshot of the data and DE structure. The two fields i am refeering to in the exclusion ...
2
votes
2answers
61 views

Marketing Cloud SQL Query - Show All Send Stats by Subscriber Across All Journeys

Just like the below SQL to see who bounced in Journey Send Emails, can expand this to include everyone? If they've bounced or not? select s.JobID, s.ListID, s.BatchID, s.EventDate as 'SendTime', ...
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1answer
40 views

Deleting Data Extension after Journey Complete

I have a 1 Month Journey and as per business need, after completing 1 month Journey every single subscriber needs to move from Source DE to some other DE. I was thinking to make Data Retention Policy ...
1
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2answers
70 views

How to use Contact Data in a Journey for Dynamic Content

I have created a journey that send emails using dynamic content for the email signature. While the user doesn't inform about his country of current residency we use a global signature but, once the ...
3
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2answers
59 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
1
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1answer
28 views

Journey builder history status: ContactPreviouslyInSameInteraction

I have problems with users who enter the journey, but have a journey status of: ContactPreviouslyInSameInteraction. For me it doesn't ring a bell, because the user only enters the journey but won't go ...