Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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1answer
970 views

Email Send failing in Journey Builder

I have created a simple Journey Builder Interaction where the Entry Event is Lead Creation in Sales Cloud. When I create a Lead in Sales Cloud, I can see the Lead entering the Journey, however it ...
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1answer
47 views

Wait by an attribute after a decision split in Journey Builder

I'd like to have the following scenario: If the date value of a field called FlightDate is more than e.g. 2 days away, then I would like to wait until the day after (another value) BookingDate in ...
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1answer
28 views

Marketing Cloud Journey Builder - Logic when using contact data evaluation

I have a Journey where it does a decision split based on a Data Extension Status field = Planned. I am using the "contact data" evaluation option as the status can change from the time the person is ...
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1answer
404 views

Journey Builder Error

I created a journey, and contacts were evaluated and accepted to enter into the journey. However, it failed to send email. Result says, " A subscriber error occered invoiking triggered send. There ...
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2answers
63 views

Stop email from sending using AMPscript

I have a journey which sends an email. The email contains an AMPscript pulling content blocks in. Is is possible to NOT sent the email if there are no content blocks in the email? SET @CONTACT_ID = ...
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1answer
1k views

How to prevent duplicate emails in journey builder?

We are using Salesforce contact id as subscriber key in Marketing cloud. Recently we found out that we have duplicate contacts in our subscriber list (contacts with different subscriber key but same ...
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1answer
34 views

Salesforce Marketing cloud Journey builder : Need to send real-time email when user enter in a journey for many consumers

As per the requirement, I need to send real-time email to user (large audience) when he/she enters in a journey. I can do it using "API Event" . But my question is what if there are thousands of ...
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1answer
836 views

Mobile Push Android Implementation and GCM

We're trying to integrate Marketing Cloud's Mobile Push with an existing Android app. Previously, our developers made their own implementation of Google Cloud Messaging (GCM) service and it works just ...
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1answer
20 views

Record updates are not evaluated in Journey

I am trying to create a Journey to send SMS for contacts in Data Extension. I have created a Data Extension and linked it with Contact Builder crating new Attribute Group (Subscriber Key relates to ...
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0answers
21 views

Salesforce Data Event for multiple criterias

I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is: The value of a field A has been updated to 'True' A new record is created and the value of the field A ...
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1answer
29 views

What data should I include in the journey entry point DE?

I am new to Journey Builder and wondering about the following: In order to find which recipients should participate in my journey, I need to run an SQL Query and update the associated Entry Point DE. ...
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0answers
29 views

How can we set Subscriber Status correctly using MC Connector

There is a common issue with Marketing Cloud when connected with Salesforce that it assumes new Subscribers are Status = "Active". Typically we get around this by running an automation to correctly ...
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1answer
34 views

Decision Split With SF Entry Event Not Working As Intended

I've got a journey being populated by an SF Entry Event from the Lead Object. Later in the journey, I want to check for updates to a status field on the Lead object using Contact data. Unfortunately, ...
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1answer
33 views

Evaluate All Records using Salesforce Data in Journey Builder

When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records. But when ...
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1answer
41 views

SFMC not sending data to a custom activity endpoint (REST type)

I have a custom activity that isn't getting any data from MC. Param1/param2 are coming from activity UI form, Subscriber key is hardcoded in config.json. Is my configuration valid? Publish.url is ...
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2answers
2k views

Abandon cart or basket recovery

Any one aware if Salesforce Marketing Cloud provide basket recovery or Abandon cart off the shelf.
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0answers
21 views

How to know where an automation is used?

Please I need to know In which Journey Builders, an Automation is used in the entire Business Unit. What is the quickest way to do that?
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1answer
415 views

Journey Builder's Decision Split

I'm having a bit of an issue with Journey Builder's Decision Split; it keeps routing contacts to the incorrect path. Wondering if you could help? I have an JB entry source DE "Entry DE" and a "Master ...
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1answer
16 views

Create Journey from Template - Journey Builder API

Can you create a new Journey from existing Templates using the Journey Builder API?
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0answers
17 views

Journey Builder error on Multi Org

I have 2 business units connected to the same org and 2 Journeys with the same entry event (Salesforce event : created or updated on the Contact object) I can see new entries on both Journeys but ...
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1answer
22 views

JB sms test not working

I have a JB using SMS, with a DE that is sendable/testable and includes a subscriber key. See image to see how data is setup. The journey validates fine, allows me to select testers from the DB, but ...
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1answer
21 views

How to add a dynamic value for ordinal #4 in Lookup Function?

I've got 2 Data Extensions. Let's call them A and B In my Journey, I can only easily include the attributes from the Sendable Data Extension (A) that I'm using to trigger the Journey. However, I ...
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1answer
9 views

Why would a cloud page not show in Journey Builder if the form has a name and id

Does anyone know what I need to change to the below HTML to get the form to show up in Journey Builder or is something else needed? The ID and name are unique. <script id="smartcapture-...
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2answers
40 views

Journey Builder Salesforce Data Event and APEX Governor Limits

We use Salesforce Data Event as journey entry source and we now have a requirement to do a bulk upload of contacts to Sales Cloud and inject all of them into a running welcome journey. Could someone ...
4
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1answer
271 views

How does 'Delivery Window' work?

I'm building a Journey with a data extension as the entry point. This DE gets refreshed/populated hourly. I'm setting up a Send Email, and on the Configure Delivery step, there is a Delivery Window ...
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1answer
35 views

Marketing Cloud Journey Data Not Available for Exit Criteria?

Why can't I define journey exit criteria using attributes from journey data, instead of only attributes from contact data, which seem to be all that's available? I ask because I need to use the ...
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1answer
346 views

Journey Builder error “DidNotMeetEntryCriteria”

I have data extension where I have defined two fields as primary key (tested with one key as well) and DE added to contact builder. We send lot of emails daily and this is our normal drill. But some ...
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1answer
97 views

Passing Entry Source DE External Key - Journey Builder Custom Activity

I am developing a custom activity for JB. Is it possible to pass the Entry Source->Data Extension->External Key into inArguments to be used by the backend server?
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1answer
378 views

Advertising audiences - Marketing cloud

Can I send a suppression list to Facebook and Adwords in my journey? Every use case I've seen so far is about sending an ad on Facebook, but is it possible to create a Facebook custom audience from ...
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1answer
346 views

Marketing Cloud - duplicate primary key on event data update

I have set up a Data Extension that contains my custom data for Accounts, with a field 'ContactID' that is set as a primary key and mapped to SubscriberKey. I have then created a Journey Builder Event ...
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1answer
27 views

Changing an email address for users who are already in a journey

We use the force.com platform in combination with Marketing Cloud. We have journey's running with DE's which are updated by automations. Plus we have journeys running on Salesforce Data. The problem ...
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1answer
82 views

Save input values from Custom Activity - Journey Builder

I am building a custom activity in journey builder. I am trying to save the values to update without losing my initial input. Once I hit save and reopen the custom activity, my inputs are reset to ...
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1answer
12 views

Fire journey via Rest API - Shared Data Extension issue

I am trying to use rest api to fire the journey. The code is in cloud page , coded by ssjs. I have successfully triggered the journey , if the target data extension is in the child business unit. but ...
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2answers
126 views

Dynamic content when email is used in a Journey

i have a question when it comes to how dynamic content works when an email is being sent as part of a journey. I want the content to be displayed based on an data extension field that is linked via ...
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0answers
30 views

Salesforce Data entry source for child business unit journeys

Just wanted to make sure I was thinking about this the right way. If we are creating journeys in a child business unit, if we want to leverage our MC Connect data, we will have to utilize the ...
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1answer
43 views

How to invoke a CloudPage from inside a Custom JB Activity and pass input parameters to it?

We have some SSJS/AMPScript code embedded in a cloudpage which we want to invoke from a Custom JB Activity and pass some parameters to it as input. Please advise how we can achieve this. Any sample ...
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1answer
29 views

How can i prevent emails to be sent on weekends and instead queue it to be sent on Monday from Marketing Cloud?

So we want to prevent the sent of the emails that we have in journeys in Marketing cloud to come out on the week-end ( Saturday and Sunday) but queue it to come up on Monday ? Is there an Exclusion ...
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1answer
18 views

Where to run query activity for Journey

I have a query activity which populates a Data Extension, this data extension is then used within a Journey to populate entries. When activating the journey, MC creates an automation when a schedule ...
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1answer
104 views

Is it possible to host a Custom JB Activity and all associated resources on a CloudPage instead of an external web server?

We are in the process of developing a Custom JB Activity for our requirement. After going through all documentation and code samples available on the internet, what we understand is that the custom ...
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1answer
52 views

SFMC - Migrating Automations and Journeys from one Business Unit to other Business Unit

I have a use case where I have to migrate all the automations and journeys from one business unit to other business unit. Is there any way that I could avoid doing it manually and save time ?
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1answer
344 views

REST API to fire the event of a Journey Builder

I need your help to know if there is a way to fire the event of a journey builder with multiple records using a single REST API call. I have created a Journey Builder, retrieve the Event Definition ...
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1answer
507 views

Query Journey Goals and Exits

There appears to be little documentation around these functions in Journey Builder, so hoping someone may have some insight. Can this data be accessed through the Journey Data Views or any other ...
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1answer
38 views

Unable to trigger API entry event in Journney Builder

I am currently getting this error code { "message": "Internal Server Error", "errorcode": 0, "documentation": "https://developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-...
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3answers
37 views

Extra decimal is showing in my Point_Balance data point in my email should be, e.g. Point_Balance = 567 instead of 567.0

How to remove ".0" in data point that reflects in emails from Journey Builder that uses Contact Object from Salesforce to inject customers in the Journey. The proper value should be, e.g. 567 instead ...
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0answers
12 views

Using and tracking the same dynamic bloc used in 2 different emails

I have two Journeys with one email each and I want to use the same dynamic content block in each of the 2 emails. Is it possible to track the Clicks and the Opens for the block used in 2 different ...
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3answers
135 views

How to identify object type using contactkey in marketing cloud?

I've synchronized two objects (from sales cloud) as Contacts in salesforce marketing cloud. These two objects are "Lead" & "Account" and both are mutually exclusive. I want to update bounce ...
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1answer
41 views

Not able to find smart capture form while defining entry source in journey builder

Hi i am creating a new journey and trying to add a data source in it but its not showing me the smart capture form. I have included that form in my cloud pages and checked it for using in journey. I ...
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1answer
375 views

How to add exclusion Data Extension in journey Builder?

I am trying to add exclusion DE in journey builder but do not find option add them in entry source or any where. Kindly suggest me if there any option to add.
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1answer
356 views

Creating a New Draft of a Journey

Creating a New Draft of an interaction – Can the new draft of an interaction identify where the original(prior version) was stopped mid way and continue from there. I personally feel it's not possible ...
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1answer
87 views

Entry Customer Journey via API entry event

In Marketing Cloud, I have created a Customer Journey with an API event as entry source and a corresponding (sendable) Data Extension. When I make the request to the API with Postman, I only get a 403 ...