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Questions tagged [journeybuilder]

Marketers use the Salesforce Marketing Cloud’s Journey Builder to create event-driven, responsive campaigns across any channel (online and offline), at any time, at any frequency. Journey Builder provides an interface for designing individualized customer communication plans on top of a robust marketing engine.

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9 views

Compare Prospect email in Journey to Core data and record a Goal Conversion

I created a Journey and imported prospects to a DE to be injected into the Journey. I import customer data from our CRM everyday that includes all accounts. My "prospects" are customers that did ...
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1answer
12 views

View exit criteria of running version - Journey Builder

How can I see the exit criteria for a running journey? The exit criteria button is greyed out for the running version. Pretty sure I currently have criteria set to EXIT IF status = instructed but a ...
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1answer
30 views

How can I manage orchestration between two journey builders?

Let's assume a contact enters JB x and a mail gets sent to him. The same contact enters in JB y, but I do not want him to receive another email from JB y on the same day that he received an email from ...
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1answer
586 views

Using Ampscript to call Salesforce Objects in Journey Builder

I'm new to SFMC and learning AMPSCRIPT. I am getting the following error when previewing. The subscriber preview failed to generate. Review the details, correct all issues, and try again. ...
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1answer
30 views

Is it possible to have a DE that houses all click-related information to be used in a journey?

I want to be able to trigger activities and journeys based on Click behaviours, but from what I understand, to do this I would need to create a SQL query, a Data Extension, automation, and a DE ...
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2answers
114 views

Can I change email content without stopping a journey?

I've created a journey in salesforce marketing cloud to send a set of emails. This journey is currently active & running. I want to do some changes in existing content of one of the email (for ...
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1answer
35 views

In SF Marketing Cloud Journey Builder - can email send times be scheduled?

Is it possible to time the initial deployment of an email in Journey Builder? Will the journey kick off with the delivery of the data set or will there be a wait time? I understand that the ...
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4answers
604 views

Journey deployment between business units

Is there an build-in feature to deploy Journeys between multiple business units? If not, what are common ways to deploy journeys?
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1answer
25 views

How is the data accessed in marketing cloud custom activity?

I'm a new developer in marketing cloud and I'm trying to develop a custom activity for journey builder. I would like to know if in an activity, the contacts are processed in batch mode or each contact ...
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1answer
27 views

Can't choose Contact as Entry Source in Journey Builder

I am having an issue with Journey Builder Entry Source. I want to use my synchronized Sales Cloud data as the entry source. When I choose Lead as my Entry Source - no problem, the lead is there and I ...
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2answers
586 views

Journey Builder Entry Event is not starting

I am having some trouble to inject Contacts into a running Interaction. I created an Attribute Group linked to a sendable Data Extension and added Fields (Attributes), Created an Event using my ...
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1answer
534 views

Exclusion script not working for Journey builder send emails

I trying to use exclusion script to exclude the contacts from the DataExtension marked as root. Refer to the screenshot of the data and DE structure. The two fields i am refeering to in the exclusion ...
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2answers
52 views

Marketing Cloud SQL Query - Show All Send Stats by Subscriber Across All Journeys

Just like the below SQL to see who bounced in Journey Send Emails, can expand this to include everyone? If they've bounced or not? select s.JobID, s.ListID, s.BatchID, s.EventDate as 'SendTime', ...
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1answer
32 views

Deleting Data Extension after Journey Complete

I have a 1 Month Journey and as per business need, after completing 1 month Journey every single subscriber needs to move from Source DE to some other DE. I was thinking to make Data Retention Policy ...
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2answers
63 views

How to use Contact Data in a Journey for Dynamic Content

I have created a journey that send emails using dynamic content for the email signature. While the user doesn't inform about his country of current residency we use a global signature but, once the ...
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2answers
55 views

Populations in Marketing Cloud Contact Builder

I have one general question for which I couldn't find a clear answer. In SF Marketing Cloud Journey Builder, do, or better to say should, we always have a population in place to which we connect ...
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1answer
27 views

Journey builder history status: ContactPreviouslyInSameInteraction

I have problems with users who enter the journey, but have a journey status of: ContactPreviouslyInSameInteraction. For me it doesn't ring a bell, because the user only enters the journey but won't go ...
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2answers
24 views

Assign Task (Journey Builder activity) to contact lead/owner

According to documentation, I should be able to assign a new task to the contact/lead owner in Sales Cloud (https://help.salesforce.com/articleView?id=mc_jb_task_activity.htm&type=5): ...
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1answer
16 views

Marketing cloud Exceed 1 million

A Journey Builder query was established to select contacts on every Sales Order line. We loaded 1.1 million Sales Order lines but have now deleted them back to about 35,000 lines. Marketing Cloud ...
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1answer
600 views

Copy journeys between business units?

does anyone know a way to quickly copy journeys from Journey Builder from one business unit to another one? It would be a huge time saver when we're setting up new journeys on separate business units ...
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1answer
76 views

Einstein Split in Journey Builder Error

I am trying to use Journey Builder to apply an Einstein Persona Split to my Journey Builder audience. This is a recurring email campaign that has been set up to be started from a triggered Automation. ...
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1answer
23 views

Govern limits Salesforce Activity Journey Builder

If I inject 5000 contacts at the same time in a journey that has a Salesforce Activity. Will the triggering of this activity result in 1, 3 (2000/2000/1000) or 5000 transactions? Or is there another ...
1
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1answer
41 views

Business Unit - Journey Builder - Salesforce Data Event

I have marketing cloud with a parent and two child business units. Multi-Org is not enabled. The parent business unit is connected to CRM and I could created journeys based on Salesforce Data Event. ...
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1answer
732 views

Journey entry event using new contacts in Data Extension

This is probably an amazingly simple one but here goes: I have a Sendable Data Extension. Every time a contact (or row) is added to that Data Extension I want them to enter into a journey – I need ...
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2answers
52 views

Marketing Cloud - Send a Push Notification in a Journey from a Salesforce Data Event

The core of this question is how do I join Marketing Cloud Contacts created by the Marketing Cloud MobilePush SDK with my Contacts in Sales Cloud within a Journey. The MobilePush SDK is registering ...
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1answer
35 views

AMPScript Lookup From Child Business Unit

I have a shared data extension that lives in our main business unit, but, is shared across all child business units. I am trying to do a lookup inside the child business unit in content builder. In ...
2
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1answer
36 views

Lookup to Journey Data Extension

As every Journey that uses Salesforce Data as an Entry Source creates a Data Extension, I wanted to do a simple lookup to this DE. I additionally added to it a new column with a timestamp so I know ...
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0answers
24 views

Marketing Cloud journey record creation in service cloud

I have a journey with 10 records to start with, the only step is to create a record in service cloud. only 1 out of the 10 entry records create a record in the service cloud. How can i see which ...
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1answer
54 views

Alternative to _errorURL response for matching Email in form - DE Manager

I'm using DE Manager to create a DE when the user enters their email on the site. Essentially a web collect. I'm matching the email with the emails already established in the DE, and a repeat returns ...
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1answer
16 views

Mouse Over Pop Up - Journey Builder

I have a user that is unable to view the mouse over popups in journey builder. It is only the pop ups related to the # of emails. Green circles. The orange ones pop up without issue. It sits there and ...
1
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1answer
21 views

Can you know use Individuals in Journey Builder with API Update

A general question, the latest release of SFMC has updated the API that journey builder uses with Salesforce. As such, you should now in theory be able to inject an "Individual" into a Journey just ...
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1answer
51 views

Trying To Setup An Auto Loan ReCapture Program

We are trying to create an auto loan recapture program. The program goal is to target Members, who are close to paying off their current auto loan with us (within let's say 2-3 months), to open ...
1
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1answer
24 views

Is it possible to include all DE registers in the CC/BCC functionality of an email in Marketing Cloud?

Someone enters a journey and an email is fired to that person. However I would like all registers in a DE to receive that email. Is it possible to include them inside the CC/BCC functionality?
2
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2answers
71 views

Journey Builder and Decision Splits with Contact Data

When having Marketing Cloud Connect in place between SF/SFMC, the Attribute Group connecting all synchronised SF objects is automatically built and set in place. By using Journey Builder Salesforce ...
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1answer
48 views

marketing Cloud Salesforce Data entry source - Filter Criteria not working

When i create a journey in Journey Builder and use "Salesforce Data" as entry source and select "filter criteria", the journey is not working when it meets the criteria. As far as i know and the ...
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1answer
56 views

MC Journey builder: Filtering on the attributes of the source data extension

I'm trying to set up a synchronized data extension. So far, I successfully receive data from the Sales Cloud and then query that data into a sendable data extension using a SQL Query Automation. ...
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1answer
71 views

How to use Personalization String within Journey Builder using Salesforce Data

I have created a Journey where the entry event is a Salesforce Data extension and a contact is injected into it when he creates a new record in an object named Application. When it happens, the ...
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1answer
22 views

How can I relate a Journey Exit to an Email Send in Automation Studio (Marketing Cloud)?

When a subscriber exits a personalized Journey, I would like to send an Email to a Data Extension containing several people. How can I achieve this? Is it possible to relate a Journey Exit to an ...
2
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1answer
704 views

Creating Custom Activity in Journey Builder using C#

I am trying to create ET - JB custom activity. My preferred technology is .Net and language is C#. I reviewed KBs and documents however didn’t find any helpful resource which can walk me through the ...
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1answer
18 views

Is it possible to create a contact attribute to store time in contact builder?

I'm trying to add an attribute to store time. And then start journey on that specific time. Is it possible in Journey Builder? Currently I can only see data type Date, Text, Number, Boolean etc But I ...
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1answer
410 views

How to invoke API event entry source in Journey builder From Landing pages?

I need to invoke journey in journey builder while new data insert/updated in Data extension, each data entry - journey has to invoke immediately ? is that possible ? For that I tried with API event as ...
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1answer
42 views

SMS is not sending

I have ampscript to be used for mobile connect triggered in Journey Builder The SMS does not send but when I replace with just plain text, it does. Is there any errors with my code? Test SMS via ...
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2answers
788 views

Journey Builder event fired via Rest API

I want to understand the behaviour of an event fired via REST api in journey builder. a. Each time while firing why i need to provide all the column values of the associated DE in data method, if ...
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1answer
1k views

Journey Builder entry filtering using linked data extension

I have a data extension with approximately 500k entries. This DE should be used as an Entry Audience for a Journey but with additional filtering to be done in the event entry criteria. The data that ...
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0answers
23 views

How to control duration of an advertising campaign in journey builder?

I want to create a campaign where a user should be shown a particular advertisement only for two days. Post two days user may or may not exit the journey (there might be other activities like email/...
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2answers
40 views

Remove a duplicate Contact from all Journeys in Marketing Cloud

In Marketing Cloud, we had a duplicate contact (some with several email addresses) enter several journeys. I have deduped the Contact in Salesforce (which was in a Data Extension in Marketing Cloud), ...
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1answer
3k views

Journey Builder entry sources

I can see that Journey builder got at new entry source(EVENT), but I cant find any documentation on what this does, and how to use it. Is any one familiar with its functionality?
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3answers
946 views

Journey Builder Email send issue, triggered from sales cloud

I have configured Journey Builder interaction named "Opportunity Interaction" which gets triggered on Opportunity creation in sales cloud. The salesforce data entry event injects Person Account and ...
6
votes
1answer
197 views

Unable to update email activity in Active journey

After the recent SFMC release, we are facing an issue. We are unable to update email activity on an active journey. The email personalization and email are working fine. No issues. I am just ...
3
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1answer
116 views

How do i set a field to null in journey builder contact interaction

JB supports adding a value to a field, but does not seem to support clearing a value. Does anyone know what to add to field criteria to clear a value? Just entering null does not work. It applies ...