Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [internal-comments]

The tag has no usage guidance.

1
vote
0answers
434 views

Private Case Comments in Salesforce Lightning Service Cloud

It appears that case comments are deprecated in the Lightning version of Service Cloud Cases, in favor of using a chatter feed. As far as I can tell, if a user has access to a case, they have access ...
1
vote
0answers
94 views

Custom Formula is making me crazy for making Case Comments Default to Public

Ok, I am trying to hack the Comments default to Public workflow. I have made the Internal Comments field a part of my Cases but don't want them to be public. So this is the Formula that I came up with:...
2
votes
1answer
257 views

How to insert Cases and CaseComments from Command Line

I need to update some cases from command-line. I know that "Internal Comments" is not a field of Cases and that it is connected to the Object Case Comments. The problem is that I want some people ...
1
vote
1answer
187 views

Command-Line Upsert: “Internal Comments” mapping

I'm upserting Cases by Command-Line. I need to insert the content of the field "Internal Comments" that actually is not exactly a field of Case (but instead of the object CaseComments). When I create ...