Questions tagged [interactive-email]

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Cloudpage reloading causing duplicate triggered send

I'm having an issue whereby i have a 'thank you' cloudpage which customer lands on after submitting a form in email. The cloudpage then sends a triggered send email. The problem is that customers are ...
CRMdelaCRM's user avatar
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58 views

Interactive Form not writing to the data extension when the email is sent from a journey

Since I haven't worked with interactive forms before, I created a copy of an email that uses an interactive form someone else built. It has one button input that should pass hidden fields to the ...
K K's user avatar
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Integration between Salesforce Feedback Management and Marketing Cloud

Is there a standard way to do that? Or would the only way be to send the survey link in an email that sends in a journey? Is there a standard way to connect the interactive email block from emails to ...
Lucas Tomé's user avatar
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1 answer
347 views

How to detect email platform used with AMPScript?

Problem: I used the Interactive email form for my Email Template, with a description related to it (description stay above the Interactive Email form, in a different block). But since Outlook hasn't ...
Henri F. Thompson's user avatar
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1 answer
420 views

Marketing Cloud Interactive Email Form Doesn't Render in Gmail Webmail or Gmail App

Any ideas why my interactive email form is not resulting in a fallback button in gmail webmail and gmail app? It does display in Apple iPhone Apple iPad Apple Mail and AOL webmail
user55293's user avatar
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463 views

Update an existing DE using Interactive Email Form

I hope you can help with this simple question. I'm collecting "Mobile number" and "radio button selection" from this Interactive email Form. Now these elements are going into an ...
Katia De Palma's user avatar
2 votes
2 answers
974 views

How to hide Interactive Email Form based on condition?

I am using the Interactive Email Form feature to allow submitting user data straight from the inbox and enable design configuration by non-technical Marketing people. I would like to enable a way to ...
bst's user avatar
  • 167
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1 answer
547 views

How to make Interactive Form in SFMC to accept only one response?

I have an email with interactive form that sends the result to a Data Extension. However, I notice that when a subscriber has responded more than once, it records all the responses in my DE. I want to ...
Duan's user avatar
  • 185
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1 answer
704 views

Triggered Send Email executing twice

I am facing issues similar to this. I am using a very similar code. The ampscript executes twice and hence two emails are sent. My code is currently executing on the Interactive Form Cloud Page, which ...
Swati Mishra's user avatar
  • 1,658
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1 answer
448 views

Capture Interactive Form Submission DateTime

I'm looking at implementing an interactive form as part of a campaign and would like to run a daily response extract via an extract file automation. Before extracting the users, I wanted to check if ...
Benjamin Penketh's user avatar
0 votes
1 answer
161 views

Marketing Cloud interactive email to include a catch-all triggered send upon successful submission

We're rolling out a campaign with an interactive email trial included, inviting customer's who we've identified as having a non-communicating meter (we're a utility provider) the opportunity to submit ...
Benjamin Penketh's user avatar
0 votes
1 answer
2k views

Interactive Email Form Not Showing to Put in Cloud Page Landing Page?

Having a few issues with Cloud Pages. I've setup an interactive email landing page and then went ahead and setup an interactive email form block and selected the corresponding cloud page email form ...
Alexander's user avatar
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1 answer
107 views

Email Interactive Form on Landing Page Rendering Badly

Having an issue using an interactive email form on a cloudpage landing page. The form looks great in content builder, once it is saved in cloud pages and published it looks terrible. The drop down ...
Alexander's user avatar
0 votes
1 answer
2k views

Marketing Cloud Interactive Email Form Doesn't Render in Outlook, Shows up Fine in Gmail

The interactive email form block I have in an email is not showing up at all in Outlook (email is tagged with the external source, please use caution.) Even once added to safe sender list. The ...
4kAudio's user avatar
  • 75
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1 answer
517 views

Wanted to hide the submitted information from CloudPages Interactive Email page

We are collecting some personal information from SFMC surveys email templates. Upon submitting, the user is directed to a CloudPages Interactive Email page. Information submitted is encrypted and ...
Sumeet N's user avatar
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1 answer
928 views

Interactive Email Forms - Data NOT being stored in Data Extension Issue

Even I had faced a similar issue as stated here After Creating and deleting many Interactive Email Form Block and Interactive Email Page finally I was able to uncover the mystery! Many of you may have ...
Vishal Kumar C V's user avatar
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1 answer
263 views

Interactive Email Page in WebStudio

I have recently started working with Interactive Email Forms in the Marketing Cloud. There is one thing about the functionality though, which I do not understand yet. Why do we need to build an "...
Annika's user avatar
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1 answer
604 views

Can I use UpdateSingleSalesforceObject in Interactive Email Form

Can I use Interactive Email Form to do a Salesforce object update? -How can I send a variable (Salesforce id from the journey) into email form as a hidden attribute? -I need to make a Salesforce ...
CloudDot's user avatar
2 votes
0 answers
933 views

Email Studio - Interactive Email - Data not stored in Data Extension

So, I've setup an interactive email by selecting an cloud page (which has nothing but a thank you message), data extension, created attributes/ columns and then sent a test email. From my gmail, I ...
Matheswaran Kanagarajan's user avatar
1 vote
1 answer
812 views

Collecting birth dates in an Interactive Email Form Block

I'm really excited about the possibility to let subscribers submit data directly in a mail. https://help.salesforce.com/articleView?id=mc_ceb_create_create_an_interactive_email_form.htm&type=5 I'...
Felix Sanchez's user avatar