Questions tagged [help]

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8
votes
1answer
57 views

How to deliver large volumes of help content for a managed package?

We have been using ZIP static resources included in our managed packages for help content. These are exported from Confluence and linked into our managed packages via Visualforce pages (so that $...
2
votes
0answers
295 views

what is “quickcard” in salesforce?

Use the quickcard (section “Import an Object”) to require ISML and guard in your controller. i can't find quickcard keyword in eclipse and what is meaning of quickcard in ecplise . The first bold ...
2
votes
0answers
782 views

Not able to login to salesforce help

I'm not able to use sso to log into the help section of salesforce. Do you have any idea what I'm doing wrong? Salesforce displays the following error message: We can’t log you in because of an ...
2
votes
1answer
36 views

Why does trigger create two projects in production but not in sandbox?

I've created this trigger to create a project upon an opportunity being closed won. In our sandbox the trigger is performing properly. However, in production it is creating two projects for one ...
2
votes
0answers
33 views

List of context-sensitive help parameters?

As documented here: https://help.salesforce.com/HTViewHelpDoc?id=replacing_online_help.htm&language=en_US, it is possible to override the base URL to which the "Help for this Page" links for ...
1
vote
0answers
126 views

From a field set, retrieve field's help text

I have code that retrieves the fields in a field set. I can retrieve the fields' labels. However, I want to be able to retrieve the fields' help text. Is there a way to do this? Schema.FieldSet ...
1
vote
2answers
254 views

Email Segment - Click Behavior Query Help

I'm trying to build a segment based on click behavior, but I'm not that familiar with SQL and running into issues. I'm hoping that someone here might be able to help :) Essentially, I'm looking to ...
0
votes
0answers
31 views

How to find which sandbox a user was created in?

A friend asked me how to figure out which sandbox their user was created in because the username is not being allowed to be reused. Attempts to use Forgot Your Password? at test.salesforce.com have ...
0
votes
1answer
35 views

Pull extra CRM Data into a Distributed Marketing Data Extension

I am building a Distributed Marketing Email that needs to have the senders contact information and ideally a photo. (Phone, Fax, Name, Title, Email, etc.) Is there a clean way to gather that from the ...
0
votes
0answers
57 views

omni channel cases placed in queue after changing the owner

i have a logic in place when case owner is changed that case should drop off from Skills Backlog in omni channel supervisor which is working fine in trial but not in prod. Tried all possible ways but ...
0
votes
0answers
779 views

First error: Script-thrown exception - in the Apex Job Que after migrating an Apex Trigger and Apex class into a testing production sandbox

I have just used changesets to move an Apex Class & Trigger into a production testing sandbox. When I create a new contact in my development sandbox, I can click a checkbox which then calls the ...
0
votes
0answers
25 views

Error log in to help salesforce

Maybe this is not the place to ask this. In a Production org, I try to open the link of Help, but it takes me to this two URL before log me out in the help.salesforce.org page. ...
0
votes
1answer
1k views

Anyway to clear the omni channel Queue based backlog?

I have off an on been working on implementing omni channel and at one point I thought I had it working in sandbox so I moved it over to production. It didn't work and I had to stop agents from using ...
0
votes
0answers
45 views

Can a “Help Settings” Visualforce page set on a custom object be surfaced in Lightning Experience?

Our custom objects have their "Help Settings" attributes set up to reference Visualforce pages that in turn display HTML content from a static resource included in our managed package. This material ...
0
votes
0answers
46 views

Lightning Dashboard

Is it possible in Lightning dashboards to have a little circled I or similar feature that provides more information about what the report is displaying? I know you can have a similar feature on fields ...
0
votes
1answer
74 views

How to open a case with the Premier Support Number?

I have found a my premier suppor number for my org. How do I open it/ attach it with the ticket case (so I can get support quicker) I have been told it is quicker as its a paid service we have.
0
votes
1answer
23 views

Removing blue “TLS 1.0 disablement” header permanently from help pages

Any tips? When i click to close it, and reload the page, the blue header appears again. It is at every help page. I need to close it every time to be-able to read the first lines. I've already ...
0
votes
1answer
34 views

how can i get the total number of quantity via workflow

I need to get the total number of quantity via workflow. I created a workflow that will get the quantity but it only returns one quantity of the product in my products related list. What i need is the ...
0
votes
0answers
33 views

Knowledge database

My company managed to made salesforce customization for the sales agents, but not all sales agents are aware for all the scenarios that can occur. So, because of that I am trying to find app or ...
0
votes
1answer
236 views

How to change the object specific help link text

I have added custom help links to my objects to go via VisualForce pages and then redirect to our companies documentation website. This is all working fine. I have been asked to try altering the text ...