Questions tagged [gdpr]

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Privacy and Data Protection (Victoria Compliance) Vs GDPR Compliance

For one of the salesforce Non profit implementation there exist strict compliance requirements for personal data protection in accordance with PDP act (2014) I mean if we are proposing SFDC solution ...
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2answers
51 views

An email of transnational nature, but sent all at once

Our customer has asked for something I have doubts about. They would like to communicate with some of their recipients with a message of transactional nature (e.g. something like an order ...
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1answer
31 views

Verify if a customer already opted out to be deleted

Is there a way/place/functionality where you can verify if a customer already opted out to delete the data from Salesforce? to avoid recreating it again. Example: a Lead requests that his data is ...
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1answer
35 views

Checking for multiple values with CONTAINS

I'm trying to condense this validation rule formula: OR( CONTAINS( Email , "example@gmail.com"),CONTAINS( Email , "example2@gmail.com") I want to use || logic but I'm receiving this error: Do I ...
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1answer
18 views

Prevent Update on Contact/Lead with Specific Email

When updating contacts/leads I'd like to be able to check against a list of 10 (and growing) emails. If the record being updated/created matches one of the emails on the list, I want to throw a ...
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1answer
158 views

Consent Management in Marketing Cloud - Difference between hasOptedOutTracking and DoNotTrack

I would like to honor the GDPR customer request : I do not want Marketing Cloud to track my messaging and online behavior. For that and according to the documentation here : https://help....
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8 views

Individual Object Flow

I've been having issues with the Individual object's limited functionality as it relates to automation and object relation. I'm trying to create a field on the Contact object that will pull from the ...
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0answers
25 views

Individual <> Contact Relationship

I'd like to set up validation rule logic so that if Data Loader loads or updates a contact with the same email as an Individual with 'shouldForget' checked (on the Individual record), then throw an ...
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1answer
40 views

Why can't I look at 'individual' relationship on contact/lead?

In order to comply with GDPR rules and regulations, I've enabled the 'Individual' object in our org to store individual's privacy preferences. Our main use case is to prevent any type of Data Loader ...
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0answers
89 views

Marketing Cloud, GDPR & Salesforce Individual Record

I'm planning a Salesforce & MC implementation and the client would like to include GDPR compliance. We will be building a custom subscription centre (possibly using Formstack as I think I prefer ...
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1answer
65 views

Individual Object Installation

Our org wants to implement the Individual object in our SFDC to comply with GDPR. Problem: We want to flag 'individuals' who chose to be forgotten with the 'shouldForget' field as a flag. ...
2
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1answer
308 views

GDPR: What happens to deleted contacts re-entered through imports

Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...
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3answers
285 views

How to query contacts with no cases, opportunities etc

I need to delete/unidentify all contacts that haven't had any activity in the system or that don't have any Cases, Opportunities, Tasks or other important information related to them. This is to ...
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0answers
37 views

DoNotTrack field update for new contacts in All Subscribers List

I have a following issue: I have Marketing Cloud account with several Business Units. In some Business Units I should disable tracking of customers behaviour (due to GDPR restrictions), in other ...
5
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3answers
185 views

enable “Data Protection and Privacy” when creating scratch org

Is there any way how to automatically enable "Data Protection and Privacy" option during creation of scratch org (in definition file)? I didn't found any mention about this metadata in Metadata API ...
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2answers
188 views

Delete subscriber automatically from Marketing Cloud

What is the best way to delete subscribers from SFMC automatically when I Use something like this on a cloud page %%[ var @sid, @jid, @reason, @lue, @lue_prop, @lue_statusCode, @overallStatus, @...
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202 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
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0answers
47 views

Simple Web-To-Lead but with additional email verification (Double-Opt-In)

On our website (Wordpress-backed) we currently use the standard Web-To-Lead form from Salesforce. As we get a lot of spam from it AND to comply with the new European Privacy law GDPR we want to add ...
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1answer
1k views

Marketing Cloud SSJS: trying to automate contact deletion

with the GDPR laws in place, it's important to have the possibility to remove contacts from Marketing Cloud. I'm trying to automate the process with existing tools and am looking for possible ...
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1answer
158 views

Configure double opt-in

I've followed the steps to create a double opt-in from a List but I didn't find the checkbox next to the list for which to define a double opt-in status. Do I have to ask Salesforce Support to enable ...
2
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1answer
507 views

GDPR - Obfuscating User details

Another GDPR question - as part of our data retention policy, I'm required to build a process which marks users who haven't logged in for more than [X] years as inactive, and change their usernames ...
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1answer
57 views

Salesforce MarketingCloud SDK/MobilePush SDK Data Protection Modes

I see in the documentation of Marketing cloud: The MobilePush SDK supports three privacy modes that may affect your application’s usage of MobilePush. Right to be Forgotten Restriction ...
2
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1answer
704 views

Personally identifiable information (PII) safeguard through GDPR

Can some one let me know how Salesforce safeguard all the Personally identifiable information (PII) or "data subject” under the GDPR rules. What are the required steps to be implement to achieve this.
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74 views

Privacy Batch Api - Understanding and Implementation

I am stuck on a relatively new addition of salesforce. The privacy attributes DoNotTrack, DoNotProfile and DoNotProcess. Here is the link to the topic: Privacy in Personalization Builder The first ...
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0answers
43 views

Salesforce weekly data export and GDPR compliance

Many customers leverage the Weekly Data Export function to download Salesforce data. How can one still leverage this function while being GDPR compliant? Would uploading the zip folder to ...
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1answer
58 views

Figure out subscriber's IP address

According to the GDPR (apparently) when a contact agrees to get marketing information, this consent has to be logged together with the contact's IP address. How can this address be obtained? The ...
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2answers
163 views

Salesforce Inbox Application under GDPR Compliance

The Salesforce Application "Salesforce Inbox" comes with a feature where the user can track their Customer's data like Customer's receiving location, IP Address etc. My Concern is, this could be ...
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0answers
38 views

Customising the “Export Report” / “Export Details” dialog?

We have a number of changes planned to internal and external-facing systems to achieve greater compliance with GDPR. I have been asked to add a message or pop-up whenever personal data is exported ...
2
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1answer
429 views

AccountHistory not deleting immediately after an update

As part of the GDPR compliance process, we are updating a few name fields in Account with a random text and then calling the AccountHistory delete function for the tracked field. We are running the ...
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2answers
3k views

How do you populate data on the new Individual Object?

As part of the gearing up to GDPR, Salesforce is releasing the new Individual object that is associated with Contacts and Leads. There are instructions in the release notes that point to turning the ...