Questions tagged [gdpr]
The gdpr tag has no usage guidance.
36
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SFMC: Unsubscribed customers still receiving commercial emails
We have discovered that some unsubscribed customers are still receiving commercial emails when they shouldn't do as they have unsubscribed prior to the emails we're sending, some of them as early as ...
- 1
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33
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Is it right using ContentDistribution to display profile photos in Experience Cloud?
I am want to display profile photos of different persons in Experience Cloud ( in LWC ), and I got and approach using ContentDistribution (public links).
This works perfectly, but I am unsure if I ...
- 1
0
votes
1
answer
34
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Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]
Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
2
votes
1
answer
141
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Data Privacy in Workbench
We are using Workbench for data manipulation. Right now I'm checking the tool in terms of data privacy but unfortunately there is no reals statement from Workbench. So my question is:
Does Workbench ...
- 29
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1
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108
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Enabling Customer 360 Privacy Center / GDPR not visible
Working on the following module based on GDPR module https://help.salesforce.com/s/articleView?id=release-notes.rn_c360_privacy_rtbf.htm&type=5&release=232 (Delete Customer Data with Right to ...
1
vote
1
answer
138
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How to effectively create and link Individual record after Contact is created?
As we know, Salesforce is expanding the data model for Consent Management and Individual is one of the key objects here. Do you have any recommended approach on how to create and link Individual to ...
- 21
1
vote
1
answer
434
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Personally identifiable information (PII) safeguard while exporting case data
I have a requirement where a customer will export their case data however, they also want to remove/mask any PII data from the case export.
All that I have read on this topic is platform encryption or ...
- 11
2
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answers
493
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GDPR compliance for Google analytics cookies in Communities
we're in process of building a public website(No login) based on Lightning community We're planning to use google analytics(GA) in our website and also try to be GDPR/PECR compliant. As per regulation,...
- 493
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2
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282
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An email of transnational nature, but sent all at once
Our customer has asked for something I have doubts about.
They would like to communicate with some of their recipients with a message of transactional nature (e.g. something like an order ...
- 620
0
votes
1
answer
39
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Verify if a customer already opted out to be deleted
Is there a way/place/functionality where you can verify if a customer already opted out to delete the data from Salesforce? to avoid recreating it again.
Example: a Lead requests that his data is ...
- 121
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vote
2
answers
11k
views
Checking for multiple values with CONTAINS
I'm trying to condense this validation rule formula:
OR( CONTAINS( Email , "example@gmail.com"),CONTAINS( Email , "example2@gmail.com")
I want to use || logic but I'm receiving this error:
Do I ...
- 87
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1
answer
57
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Prevent Update on Contact/Lead with Specific Email
When updating contacts/leads I'd like to be able to check against a list of 10 (and growing) emails. If the record being updated/created matches one of the emails on the list, I want to throw a ...
- 87
3
votes
1
answer
514
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Consent Management in Marketing Cloud - Difference between hasOptedOutTracking and DoNotTrack
I would like to honor the GDPR customer request :
I do not want Marketing Cloud to track my messaging and online
behavior.
For that and according to the documentation here : https://help....
- 1,048
1
vote
0
answers
103
views
Individual <> Contact Relationship
I'd like to set up validation rule logic so that if Data Loader loads or updates a contact with the same email as an Individual with 'shouldForget' checked (on the Individual record), then throw an ...
- 87
3
votes
1
answer
63
views
Why can't I look at 'individual' relationship on contact/lead?
In order to comply with GDPR rules and regulations, I've enabled the 'Individual' object in our org to store individual's privacy preferences. Our main use case is to prevent any type of Data Loader ...
- 87
1
vote
0
answers
457
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Marketing Cloud, GDPR & Salesforce Individual Record
I'm planning a Salesforce & MC implementation and the client would like to include GDPR compliance.
We will be building a custom subscription centre (possibly using Formstack as I think I prefer ...
- 119
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1
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256
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Individual Object Installation
Our org wants to implement the Individual object in our SFDC to comply with GDPR.
Problem: We want to flag 'individuals' who chose to be forgotten with the 'shouldForget' field as a flag. ...
- 87
3
votes
1
answer
732
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GDPR: What happens to deleted contacts re-entered through imports
Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...
- 620
5
votes
3
answers
1k
views
How to query contacts with no cases, opportunities etc
I need to delete/unidentify all contacts that haven't had any activity in the system or that don't have any Cases, Opportunities, Tasks or other important information related to them. This is to ...
- 95
3
votes
0
answers
313
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DoNotTrack field update for new contacts in All Subscribers List
I have a following issue:
I have Marketing Cloud account with several Business Units.
In some Business Units I should disable tracking of customers behaviour (due to GDPR restrictions), in other ...
- 51
5
votes
3
answers
394
views
enable "Data Protection and Privacy" when creating scratch org
Is there any way how to automatically enable "Data Protection and Privacy" option during creation of scratch org (in definition file)?
I didn't found any mention about this metadata in Metadata API ...
- 51
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votes
2
answers
591
views
Delete subscriber automatically from Marketing Cloud
What is the best way to delete subscribers from SFMC automatically when I
Use something like this on a cloud page
%%[
var @sid, @jid, @reason, @lue, @lue_prop, @lue_statusCode, @overallStatus, @...
- 135
1
vote
1
answer
1k
views
Anonymizing or masking PII data in Marketing Cloud
How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
- 125
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0
answers
222
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Simple Web-To-Lead but with additional email verification (Double-Opt-In)
On our website (Wordpress-backed) we currently use the standard Web-To-Lead form from Salesforce.
As we get a lot of spam from it AND to comply with the new European Privacy law GDPR we want to add ...
- 36.4k
2
votes
1
answer
9k
views
Trying to automate contact deletion with SSJS
with the GDPR laws in place, it's important to have the possibility to remove contacts from Marketing Cloud. I'm trying to automate the process with existing tools and am looking for possible ...
- 3,001
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1
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437
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Configure double opt-in
I've followed the steps to create a double opt-in from a List but I didn't find the checkbox next to the list for which to define a double opt-in status. Do I have to ask Salesforce Support to enable ...
- 1,019
2
votes
1
answer
2k
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GDPR - Obfuscating User details
Another GDPR question - as part of our data retention policy, I'm required to build a process which marks users who haven't logged in for more than [X] years as inactive, and change their usernames ...
- 419
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1
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168
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Salesforce MarketingCloud SDK/MobilePush SDK Data Protection Modes
I see in the documentation of Marketing cloud:
The MobilePush SDK supports three privacy modes that may affect your
application’s usage of MobilePush.
Right to be Forgotten
Restriction ...
- 121
2
votes
1
answer
2k
views
Personally identifiable information (PII) safeguard through GDPR
Can some one let me know how Salesforce safeguard all the Personally identifiable information (PII) or "data subject” under the GDPR rules. What are the required steps to be implement to achieve this.
4
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answers
121
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Privacy Batch Api - Understanding and Implementation
I am stuck on a relatively new addition of salesforce. The privacy attributes DoNotTrack, DoNotProfile and DoNotProcess. Here is the link to the topic: Privacy in Personalization Builder
The first ...
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2
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answers
72
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Salesforce weekly data export and GDPR compliance
Many customers leverage the Weekly Data Export function to download Salesforce data.
How can one still leverage this function while being GDPR compliant?
Would uploading the zip folder to ...
- 3,578
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1
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278
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Figure out subscriber's IP address
According to the GDPR (apparently) when a contact agrees to get marketing information, this consent has to be logged together with the contact's IP address.
How can this address be obtained? The ...
3
votes
2
answers
315
views
Salesforce Inbox Application under GDPR Compliance
The Salesforce Application "Salesforce Inbox" comes with a feature where the user can track their Customer's data like Customer's receiving location, IP Address etc.
My Concern is, this could be ...
- 426
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answers
47
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Customising the "Export Report" / "Export Details" dialog?
We have a number of changes planned to internal and external-facing systems to achieve greater compliance with GDPR. I have been asked to add a message or pop-up whenever personal data is exported ...
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3
votes
1
answer
1k
views
AccountHistory not deleting immediately after an update
As part of the GDPR compliance process, we are updating a few name fields in Account with a random text and then calling the AccountHistory delete function for the tracked field.
We are running the ...
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4
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2
answers
5k
views
How do you populate data on the new Individual Object?
As part of the gearing up to GDPR, Salesforce is releasing the new Individual object that is associated with Contacts and Leads. There are instructions in the release notes that point to turning the ...
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