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Questions tagged [gdpr]

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1answer
19 views

Checking for multiple values with CONTAINS

I'm trying to condense this validation rule formula: OR( CONTAINS( Email , "example@gmail.com"),CONTAINS( Email , "example2@gmail.com") I want to use || logic but I'm receiving this error: Do I ...
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1answer
17 views

Prevent Update on Contact/Lead with Specific Email

When updating contacts/leads I'd like to be able to check against a list of 10 (and growing) emails. If the record being updated/created matches one of the emails on the list, I want to throw a ...
3
votes
1answer
119 views

Consent Management in Marketing Cloud - Difference between hasOptedOutTracking and DoNotTrack

I would like to honor the GDPR customer request : I do not want Marketing Cloud to track my messaging and online behavior. For that and according to the documentation here : https://help....
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0answers
5 views

Individual Object Flow

I've been having issues with the Individual object's limited functionality as it relates to automation and object relation. I'm trying to create a field on the Contact object that will pull from the ...
1
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0answers
24 views

Individual <> Contact Relationship

I'd like to set up validation rule logic so that if Data Loader loads or updates a contact with the same email as an Individual with 'shouldForget' checked (on the Individual record), then throw an ...
2
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1answer
36 views

Why can't I look at 'individual' relationship on contact/lead?

In order to comply with GDPR rules and regulations, I've enabled the 'Individual' object in our org to store individual's privacy preferences. Our main use case is to prevent any type of Data Loader ...
1
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0answers
56 views

Marketing Cloud, GDPR & Salesforce Individual Record

I'm planning a Salesforce & MC implementation and the client would like to include GDPR compliance. We will be building a custom subscription centre (possibly using Formstack as I think I prefer ...
0
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1answer
48 views

Individual Object Installation

Our org wants to implement the Individual object in our SFDC to comply with GDPR. Problem: We want to flag 'individuals' who chose to be forgotten with the 'shouldForget' field as a flag. ...
2
votes
1answer
291 views

GDPR: What happens to deleted contacts re-entered through imports

Our customers would love to have GDPR-compliant contact management on their Marketing Cloud. We have enabled Contact Deletion on the account via Contact Builder's Contact Configuration. The deleted ...
5
votes
3answers
170 views

How to query contacts with no cases, opportunities etc

I need to delete/unidentify all contacts that haven't had any activity in the system or that don't have any Cases, Opportunities, Tasks or other important information related to them. This is to ...
3
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0answers
37 views

DoNotTrack field update for new contacts in All Subscribers List

I have a following issue: I have Marketing Cloud account with several Business Units. In some Business Units I should disable tracking of customers behaviour (due to GDPR restrictions), in other ...
5
votes
3answers
148 views

enable “Data Protection and Privacy” when creating scratch org

Is there any way how to automatically enable "Data Protection and Privacy" option during creation of scratch org (in definition file)? I didn't found any mention about this metadata in Metadata API ...
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2answers
130 views

Delete subscriber automatically from Marketing Cloud

What is the best way to delete subscribers from SFMC automatically when I Use something like this on a cloud page %%[ var @sid, @jid, @reason, @lue, @lue_prop, @lue_statusCode, @overallStatus, @...
1
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0answers
138 views

Anonymizing or masking PII data in Marketing Cloud

How do I mask or anonymize PII data in Marketing Cloud? I don't want to do a full Contact Delete as I want to keep the contact record for tracking and reporting purposes. However, I want all PII ...
0
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0answers
33 views

Simple Web-To-Lead but with additional email verification (Double-Opt-In)

On our website (Wordpress-backed) we currently use the standard Web-To-Lead form from Salesforce. As we get a lot of spam from it AND to comply with the new European Privacy law GDPR we want to add ...
0
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1answer
721 views

Marketing Cloud SSJS: trying to automate contact deletion

with the GDPR laws in place, it's important to have the possibility to remove contacts from Marketing Cloud. I'm trying to automate the process with existing tools and am looking for possible ...
0
votes
1answer
130 views

Configure double opt-in

I've followed the steps to create a double opt-in from a List but I didn't find the checkbox next to the list for which to define a double opt-in status. Do I have to ask Salesforce Support to enable ...
2
votes
1answer
387 views

GDPR - Obfuscating User details

Another GDPR question - as part of our data retention policy, I'm required to build a process which marks users who haven't logged in for more than [X] years as inactive, and change their usernames ...
0
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1answer
43 views

Salesforce MarketingCloud SDK/MobilePush SDK Data Protection Modes

I see in the documentation of Marketing cloud: The MobilePush SDK supports three privacy modes that may affect your application’s usage of MobilePush. Right to be Forgotten Restriction ...
2
votes
1answer
471 views

Personally identifiable information (PII) safeguard through GDPR

Can some one let me know how Salesforce safeguard all the Personally identifiable information (PII) or "data subject” under the GDPR rules. What are the required steps to be implement to achieve this.
3
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0answers
68 views

Privacy Batch Api - Understanding and Implementation

I am stuck on a relatively new addition of salesforce. The privacy attributes DoNotTrack, DoNotProfile and DoNotProcess. Here is the link to the topic: Privacy in Personalization Builder The first ...
2
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0answers
41 views

Salesforce weekly data export and GDPR compliance

Many customers leverage the Weekly Data Export function to download Salesforce data. How can one still leverage this function while being GDPR compliant? Would uploading the zip folder to ...
0
votes
1answer
55 views

Figure out subscriber's IP address

According to the GDPR (apparently) when a contact agrees to get marketing information, this consent has to be logged together with the contact's IP address. How can this address be obtained? The ...
3
votes
2answers
143 views

Salesforce Inbox Application under GDPR Compliance

The Salesforce Application "Salesforce Inbox" comes with a feature where the user can track their Customer's data like Customer's receiving location, IP Address etc. My Concern is, this could be ...
1
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0answers
36 views

Customising the “Export Report” / “Export Details” dialog?

We have a number of changes planned to internal and external-facing systems to achieve greater compliance with GDPR. I have been asked to add a message or pop-up whenever personal data is exported ...
2
votes
1answer
374 views

AccountHistory not deleting immediately after an update

As part of the GDPR compliance process, we are updating a few name fields in Account with a random text and then calling the AccountHistory delete function for the tracked field. We are running the ...
2
votes
2answers
2k views

How do you populate data on the new Individual Object?

As part of the gearing up to GDPR, Salesforce is releasing the new Individual object that is associated with Contacts and Leads. There are instructions in the release notes that point to turning the ...