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Questions tagged [fsl]

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Data is not getting populated in LocationStatus and ApptAssistantInfoUrl field in AssignedResource Object for mechanic tracking in FSL app

We have a requirement that customer can track mechanic's location. For that we have installed and set up Appointment Assistant package. Created new Status value under the Service Object, known as '...
Agnibha's user avatar
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12 views

Auto/Manually Generation of Work Order Through Maintenance plan

We are using the maintenance plan for generating work orders (WO) and service appointments (SA) on a recurring pattern, such as generating an SA every 14 days. We are able to generate the WO/SA, but ...
Bhushan Kalsarpe's user avatar
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0 answers
28 views

Formula validation on Field service lightning mobile app

I am trying to validate a number field on the FSL app which should accept only 10 digits and check for the format of mobile numbers like '1234567890' or '(123) 456-7890'. Following all the rules and ...
kumar's user avatar
  • 1
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0 answers
27 views

Allow Technicians to Create Work Orders in Field Service Mobile App

We have a Field Service Mobile App requirement wherein selected Technicians are allowed to create a Work Order (WO) via quick action. We have successfully implemented this with an FSM Flow and a ...
code-mma's user avatar
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0 answers
20 views

getPicklistValuesByRecordType returns networkAdapterError when used in a LWC in an offline mode with Graph QL and briefcase

We are invoking getPicklistValuesByRecordType to get the picklist values corresponding to default record type of Timesheet Entry in a lwc component in FSL app as shown below. When we run the LWC in ...
Isha's user avatar
  • 163
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0 answers
13 views

Issue with automatic Bundling in Field Service

I have an issue with the automatic bundling in FSL ! I set up to run the batch every day at 11 pm (for 5 different territories) ! For a specific territory, when then Bundle is created, if I run again ...
Marie G's user avatar
-1 votes
0 answers
17 views

Service Max Setup

I have Installed the ServiceMax Managed Package in my Sandbox and I want to configure ServiceMax and its Mobile App like FSL Is the Installation key required to Configure ServiceMax in Salesforce? Any ...
Abhishek Sharma's user avatar
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0 answers
25 views

Is it possible to edit the "edit" screen of Service Appointment in the Field Service Mobile App?

Recently I've implemented Field Service Flow to send an error if there's a change on an specific status of Service Appointment and there's no service report associated to it. It worked when the user ...
Maíra Silveira e Silva's user avatar
1 vote
0 answers
24 views

SA Bundling(Field Service Lightning)

We're currently utilizing FSL to create work orders and service appointments. Presently, our focus is on bundling multiple service appointments in a unified manner. However, we've encountered some ...
Bhushan Kalsarpe's user avatar
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0 answers
23 views

Updates from FSL mobile flow queued when Access to LWC system permission given to user

I have noticed an issue which is related to delay in Salesforce updates when using a Field Service Mobile Flow. There are two update record elements within the flow and couple of subflows which ...
Man0har1919's user avatar
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1 answer
55 views

Enable Field Service bundling features in Developer Edition org

I am attempting to try out the bundling features available in Field Service Lightning. As part of this, I am following the steps outlined in the below support documentation. https://help.salesforce....
David Scott's user avatar
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0 answers
34 views

FSL- Bulk Work Order Creation Fail

We are trying to perform bulk work order creation from a contract through a lightning component. For this, we are using an Apex class. However, during bulk testing, we encountered multiple flow errors....
Bhushan Kalsarpe's user avatar
0 votes
1 answer
160 views

How to call a method that makes DML and after that another method to get data and cache it

I have a LWC component, I want to get data of page-layout assigned to user's profile and the fields in the layout. For custom profiles they won't have 'View setup' permission which is needed to get ...
Man0har1919's user avatar
0 votes
1 answer
51 views

How can I create 2GP package version including FSL permissions

I'm using FSL Dispatcher Permissions and FSL Dispatcher License in test class for a scenario to cover code in my apex class. It worked fine when running the test class. But when doing a package ...
Man0har1919's user avatar
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0 answers
80 views

Task creation from QuickAction giving error when I'm pre-defining 'assign to' value using formula and also app is closing in FSL app

I am trying to create a task from Work Order using Quick Action where Task will be assigned to the Supervisor of the Technician who's creating the task. I am pre-defining 'Assigned to' value in Quick ...
Agnibha's user avatar
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-1 votes
1 answer
141 views

Not Able to Add Quote Line Items in Field Service Lightning App

I created a Quote in Field Service Mobile App and trying to add quote line items but getting following screen. Can anyone suggest what can be possible issue and solution. In desktop mode there is Add ...
Nachiket Deshpande's user avatar
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0 answers
46 views

Option to debug Field Service Mobile App in Chrome

Is there any option available to debug FSL App in Chrome or any other browser console. Please advise.
Nachiket Deshpande's user avatar
-1 votes
1 answer
77 views

Remove "Match Gantt Dates "- FSL

I want to hide this but I am not able to find the exact custom permission for this. Please help me out
Aditya Kumar Kannaujia's user avatar
0 votes
0 answers
329 views

Assigned Resource and Service Appointment in Field Service Lightning

I am trying to get text messages from Appointment Assistance. I have a query does status in Service Appointment when changed to 'EnRoute' or 'Last Mile' Will it will automatically changes the ...
Felix Kjellberg's user avatar
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0 answers
89 views

AppointmentType field is not available in Serviceappointment object

We are working on FSL cloud and in that under service appointment object we were not able to see the AppointmentType standard field. The strange thing is its available in one sand box but not coming ...
SFDC buddy's user avatar
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0 answers
313 views

Appointment Assistant Setup - FSL

I'm currently attempting to complete the Field Service Settings setup. The section on Appointment Assistance is visible along with the fields even though the package is not installed. I don't seem to ...
Dragos Zelezneac's user avatar
1 vote
1 answer
515 views

Adding images to Service Report in FSL

Has anyone been able to add a multiple images to the Service Report/Template? if anyone has any approaches please share.
Nick's user avatar
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0 votes
2 answers
335 views

Modify appointment in Self-Service Scheduling Flow

By following this article I scheduled an appoinment for a contact using Self-Service Scheduling Flow. But I am not able to cancel the appointment or modify the appointment. In the same article there ...
SFDC buddy's user avatar
0 votes
1 answer
480 views

Dynamically show fields based on user on standard record page for FSL object eg. Service Appointment

How can we dynamically show fields based on user on standard record page for FSL object eg. Service Appointment. I am having a requirement where I need to dynamically show fields and section based on ...
darkshadowrule's user avatar
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0 answers
525 views

Test class and code coverage for FSL ServiceAppointment

I have below class for which I am writing test class. global class FSL_ScheduleSABatch implements Schedulable, Database.Batchable<sObject>, Database.AllowsCallouts, Database.Stateful { global ...
Ravi's user avatar
  • 1
0 votes
1 answer
355 views

Firing a Record triggered flow on the Service Appointment object on latest work order status change

I have a record triggered flow on the Service Appointment object and runs when a Service Appointment is created or modified on some fields like status, AppointmentType, ParentRecordType, Subject. The ...
Strong Like Bull's user avatar
0 votes
1 answer
218 views

Getting an error as 'This product is already required on the parent record. while creating a Product Required Record

I'm inserting a Product Required record via a flow and I'm getting an error saying "This product is already required on the parent record". There's no validation rules existing for this ...
Prasad Ruwanpathirana's user avatar
4 votes
1 answer
2k views

Illegal assignment from List<Location> to List<System.Location>

Here's the SOQL I'm trying to run in my anonymous window, against the standard object: List<Location> locs = [SELECT Id, Name FROM Location LIMIT 2]; for(Location l : locs) { System.debug(l....
bkwdesign's user avatar
  • 579
0 votes
1 answer
434 views

FSL Service Appointment Schedule more than 2 records in dependent mode (Same Start)

I have following requirement: "As an dispatcher agent I want to schedule up to 3 or more Service Appoitments for the same time to different Service Resources." In Field Service Lightning we ...
Marcin Frank's user avatar
1 vote
1 answer
477 views

Remove 'Reshuffle' button in GANTT- FSL

I want to remove reshuffle, Schedule buttons from GANTT display: I can't find any option sin field service admin settings. Can someone help on this?
Prathyusha's user avatar
1 vote
1 answer
2k views

Using FSL.AppointmentBookingService.GetSlots() method in Unit Tests

I'm trying to verify the validity of my endpoint that is using FSL.AppointmentBookingService.GetSlots() method in Unit Tests. No matter what data I'm preparing method is always returning me an empty ...
Filip Osiński's user avatar
0 votes
1 answer
811 views

How to debug field service lightning flow via Debug

I checked most of the FSL resource to find how to debug a Field Service flow, but couldn't find anything. Is there simple way to debug FSL flow?
harnish's user avatar
  • 21
0 votes
2 answers
988 views

Field Service Mobile App - Cannot update Global Actions

UPDATE: The screenshot below is from the Field Service Mobile App. Not the standard Salesforce App. Is the Field Service Mobile App limited in terms of editing Global Actions? When editing the ...
h3110's user avatar
  • 77
1 vote
0 answers
324 views

Custom label or translation in custom action in field service dispatcher console

is possible to translate or use custom labels in "Custom actions" of the Field Service Dispatcher Console UI? There is a workaround to avoid the unique single language? The field is ...
Willian Matheus's user avatar
0 votes
1 answer
542 views

Page layout displaying fields that are not available in object

I using FSL for our project. On the Shift object page layout, I can see two extra fields: Territory Start Time (GMT) and Territory End Time (GMT). See the image below: However, when I go to the Setup-...
MShal's user avatar
  • 31
1 vote
1 answer
846 views

Can you retrieve travel time for a Service Appointment in Apex?

Apologies, this is a hard one to present any code for, since I don't know where to start and the Salesforce documentation does not appear to give any kind of answer to this. When a ServiceAppointment ...
Rob Baillie's user avatar
0 votes
0 answers
349 views

FSL Trigger Exceeding Apex CPU Time Limit

I am attempting to integrate Salesforce using some middleware.  What the integration does it take an Excel sheet, and from that sheet create a Work Order, Service Appointment and Assigned Resource ...
callum202's user avatar
1 vote
1 answer
1k views

Adding an FSL flow based quick Action on FSL Mobile App

I have quick action on Work Order Object. This quick action is a type of Field Service Mobile Flow - https://help.salesforce.com/articleView?id=sf.mfs_flow_build.htm&type=5 I have added it to the ...
SfdcBat's user avatar
  • 4,811
2 votes
0 answers
726 views

In Apex, check if coordinate is in polygon without using Field Service API

I use FSL.PolygonUtils from Field service package, to check if a latitude/longitude is within a service territory. I want to separate my territories with record types. The problem is that API doesn't ...
krishnaSF's user avatar
0 votes
1 answer
1k views

Field Service Lightning Data Sync Issue

Please help me out. I am getting this error(mentioned in image below) on Field Service Lightning Mobile App. What could be the reason?
SF Dev's user avatar
  • 89
1 vote
0 answers
885 views

FSL: Unable to retrieve slots using GetABSlots (AppointmentBookingService)

I'm trying to use the getABSlots method of the AppointmentBookingService class, after setting up the "complex work" of service appointments in our field service settings. This is how our ...
Lucas Calegari's user avatar
2 votes
0 answers
302 views

How can I change the default value for the 'assigned to' a speicifc value in the ' Queue'?

The default value of the 'Assign to' should be a particular 'x' value in the Queue. In this way the user will no longer have to click the down arrow next to 'Assign to' -> Select Queues -> ...
otiliad's user avatar
  • 29
1 vote
2 answers
943 views

FSL : Not able to Search Product field in Quick action from flow

BackGround I am facing a weird issue related to quick action and flow, I have created FSL Mobile flow, and inside the flow, I am using quick action, which is creating Work Order Line Record, in Quick ...
Sarvesh's user avatar
  • 998
2 votes
1 answer
350 views

Errors I get when I use sfdx to install Field Service Lightning in a scratch org

I've followed the guidance from this answer — using this in my project-scratch-def.json: { "features": ["FieldService:1"], "settings": { "...
bkwdesign's user avatar
  • 579
0 votes
2 answers
959 views

Flows: File Upload component, associating with multiple Ids

We have a flow to be used in a Field Service Mobile App where we have a screen with file upload component. To associate the files with, we are providing {!Id} of the Service Appointment, under '...
nica's user avatar
  • 1,400
1 vote
1 answer
385 views

Lightning Out/Appointment Scheduling CORB issue

I have an FSL scheduling flow that is on a public community page, and am trying to expose it on an external site via lightning out (https://help.salesforce.com/articleView?id=ls_expose_flow_on_website....
Matt Bratton's user avatar