Questions tagged [fsl]
The fsl tag has no usage guidance.
38
questions
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42
views
How to call a method that makes DML and after that another method to get data and cache it
I have a LWC component, I want to get data of page-layout assigned to user's profile and the fields in the layout. For custom profiles they won't have 'View setup' permission which is needed to get ...
-1
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0
answers
26
views
Customize signature capture message Field service mobile app
In the field service mobile app, when the technician capture the customer signature, the confirmation message says "All signatures collected" even one signature captures. My customer wants ...
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votes
1
answer
28
views
How can I create 2GP package version including FSL permissions
I'm using FSL Dispatcher Permissions and FSL Dispatcher License in test class for a scenario to cover code in my apex class. It worked fine when running the test class. But when doing a package ...
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41
views
Task creation from QuickAction giving error when I'm pre-defining 'assign to' value using formula and also app is closing in FSL app
I am trying to create a task from Work Order using Quick Action where Task will be assigned to the Supervisor of the Technician who's creating the task.
I am pre-defining 'Assigned to' value in Quick ...
- 59
-1
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1
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67
views
Not Able to Add Quote Line Items in Field Service Lightning App
I created a Quote in Field Service Mobile App and trying to add quote line items but getting following screen.
Can anyone suggest what can be possible issue and solution.
In desktop mode there is Add ...
- 2,212
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25
views
Option to debug Field Service Mobile App in Chrome
Is there any option available to debug FSL App in Chrome or any other browser console.
Please advise.
- 2,212
-1
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1
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62
views
Remove "Match Gantt Dates "- FSL
I want to hide this but I am not able to find the exact custom permission for this. Please help me out
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104
views
Assigned Resource and Service Appointment in Field Service Lightning
I am trying to get text messages from Appointment Assistance. I have a query does status in Service Appointment when changed to 'EnRoute' or 'Last Mile' Will it will automatically changes the ...
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53
views
AppointmentType field is not available in Serviceappointment object
We are working on FSL cloud and in that under service appointment object we were not able to see the AppointmentType standard field.
The strange thing is its available in one sand box but not coming ...
- 95
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176
views
Appointment Assistant Setup - FSL
I'm currently attempting to complete the Field Service Settings setup.
The section on Appointment Assistance is visible along with the fields even though the package is not installed.
I don't seem to ...
0
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0
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285
views
Certain related lists are not displaying on Field Service mobile app
Certain related lists are not displaying on the Field Service mobile app.
When I access an Asset - Work Orders & Cases related lists do not show
When accessing an Account - Work Orders, Cases, &...
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22
views
Dupliacte Appointment Numbers while testing
I have a problem with duplicated Service Appointment numbers.
Context:
I have a function which return time slots for service appointment:
public static Set<Date> getSlotsForAppointment(String ...
- 1
1
vote
1
answer
308
views
Adding images to Service Report in FSL
Has anyone been able to add a multiple images to the Service Report/Template? if anyone has any approaches please share.
- 6,934
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2
answers
208
views
Modify appointment in Self-Service Scheduling Flow
By following this article I scheduled an appoinment for a contact using Self-Service Scheduling Flow.
But I am not able to cancel the appointment or modify the appointment. In the same article there ...
- 95
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1
answer
355
views
Dynamically show fields based on user on standard record page for FSL object eg. Service Appointment
How can we dynamically show fields based on user on standard record page for FSL object eg. Service Appointment.
I am having a requirement where I need to dynamically show fields and section based on ...
- 1,051
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352
views
Test class and code coverage for FSL ServiceAppointment
I have below class for which I am writing test class.
global class FSL_ScheduleSABatch implements Schedulable, Database.Batchable<sObject>, Database.AllowsCallouts, Database.Stateful {
global ...
- 1
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124
views
Apex Insert Date time as it is
Inorder to book appointment in FSL I am reading the available time slots for the service resource using getAppointment REST API and here is the response from API
{
"candidates": [
{
...
- 95
0
votes
1
answer
226
views
Firing a Record triggered flow on the Service Appointment object on latest work order status change
I have a record triggered flow on the Service Appointment object and runs when a Service Appointment is created or modified on some fields like status, AppointmentType, ParentRecordType, Subject. The ...
- 246
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1
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151
views
Getting an error as 'This product is already required on the parent record. while creating a Product Required Record
I'm inserting a Product Required record via a flow and I'm getting an error saying "This product is already required on the parent record".
There's no validation rules existing for this ...
- 1,053
4
votes
1
answer
1k
views
Illegal assignment from List<Location> to List<System.Location>
Here's the SOQL I'm trying to run in my anonymous window, against the standard object:
List<Location> locs = [SELECT Id, Name FROM Location LIMIT 2];
for(Location l : locs)
{
System.debug(l....
- 551
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votes
1
answer
315
views
FSL Service Appointment Schedule more than 2 records in dependent mode (Same Start)
I have following requirement:
"As an dispatcher agent I want to schedule up to 3 or more Service Appoitments for the same time to different Service Resources."
In Field Service Lightning we ...
0
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1
answer
353
views
Remove 'Reshuffle' button in GANTT- FSL
I want to remove reshuffle, Schedule buttons from GANTT display:
I can't find any option sin field service admin settings.
Can someone help on this?
- 166
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1
answer
1k
views
Using FSL.AppointmentBookingService.GetSlots() method in Unit Tests
I'm trying to verify the validity of my endpoint that is using FSL.AppointmentBookingService.GetSlots() method in Unit Tests. No matter what data I'm preparing method is always returning me an empty ...
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1
answer
627
views
How to debug field service lightning flow via Debug
I checked most of the FSL resource to find how to debug a Field Service flow, but couldn't find anything.
Is there simple way to debug FSL flow?
- 21
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1
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705
views
Field Service Mobile App - Cannot update Global Actions
UPDATE:
The screenshot below is from the Field Service Mobile App. Not the standard Salesforce App.
Is the Field Service Mobile App limited in terms of editing Global Actions?
When editing the ...
- 77
1
vote
0
answers
260
views
Custom label or translation in custom action in field service dispatcher console
is possible to translate or use custom labels in "Custom actions" of the Field Service Dispatcher Console UI? There is a workaround to avoid the unique single language?
The field is ...
- 101
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1
answer
426
views
Page layout displaying fields that are not available in object
I using FSL for our project. On the Shift object page layout, I can see two extra fields: Territory Start Time (GMT) and Territory End Time (GMT). See the image below:
However, when I go to the Setup-...
- 31
1
vote
1
answer
669
views
Can you retrieve travel time for a Service Appointment in Apex?
Apologies, this is a hard one to present any code for, since I don't know where to start and the Salesforce documentation does not appear to give any kind of answer to this.
When a ServiceAppointment ...
- 938
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320
views
FSL Trigger Exceeding Apex CPU Time Limit
I am attempting to integrate Salesforce using some middleware.
What the integration does it take an Excel sheet, and from that sheet create a Work Order, Service Appointment and Assigned Resource ...
- 11
1
vote
1
answer
1k
views
Adding an FSL flow based quick Action on FSL Mobile App
I have quick action on Work Order Object. This quick action is a type of Field Service Mobile Flow - https://help.salesforce.com/articleView?id=sf.mfs_flow_build.htm&type=5
I have added it to the ...
- 4,761
2
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0
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603
views
In Apex, check if coordinate is in polygon without using Field Service API
I use FSL.PolygonUtils from Field service package, to check if a latitude/longitude is within a service territory.
I want to separate my territories with record types. The problem is that API doesn't ...
- 55
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1
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831
views
Field Service Lightning Data Sync Issue
Please help me out. I am getting this error(mentioned in image below) on Field Service Lightning Mobile App. What could be the reason?
- 89
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0
answers
751
views
FSL: Unable to retrieve slots using GetABSlots (AppointmentBookingService)
I'm trying to use the getABSlots method of the AppointmentBookingService class, after setting up the "complex work" of service appointments in our field service settings.
This is how our ...
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2
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0
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288
views
How can I change the default value for the 'assigned to' a speicifc value in the ' Queue'?
The default value of the 'Assign to' should be a particular 'x' value in the Queue. In this way the user will no longer have to click the down arrow next to 'Assign to' -> Select Queues -> ...
- 29
1
vote
1
answer
800
views
FSL : Not able to Search Product field in Quick action from flow
BackGround
I am facing a weird issue related to quick action and flow, I have created FSL Mobile flow, and inside the flow, I am using quick action, which is creating Work Order Line Record, in Quick ...
- 998
2
votes
1
answer
307
views
Errors I get when I use sfdx to install Field Service Lightning in a scratch org
I've followed the guidance from this answer — using this in my project-scratch-def.json:
{
"features": ["FieldService:1"],
"settings": {
"...
- 551
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votes
2
answers
883
views
Flows: File Upload component, associating with multiple Ids
We have a flow to be used in a Field Service Mobile App where we have a screen with file upload component. To associate the files with, we are providing {!Id} of the Service Appointment, under '...
- 1,350
1
vote
1
answer
362
views
Lightning Out/Appointment Scheduling CORB issue
I have an FSL scheduling flow that is on a public community page, and am trying to expose it on an external site via lightning out (https://help.salesforce.com/articleView?id=ls_expose_flow_on_website....
- 21