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Questions tagged [fieldservice]

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4
votes
2answers
623 views

Field Service - How to get record id inside visual flow?

Iv'e created a flow that is embedded inside fsl app. Inside the flow App Extension I set it to run only on WorkOrder object. I need to use the record id inside my flow but i'm not able to get it. I ...
3
votes
1answer
210 views

In Field Service Lightning Test Class on ServiceReport throws Methods defined as TestMethod do not support Web service callouts

In Field Service Lightning I have a Trigger on ServiceReport which sends an email with attachment coming from ContentVersion. This is the Test class I have written. @isTest private class ...
2
votes
2answers
797 views

Field Service Lightning Managed Packages

I am trying to implement FSL in my developer edition and I could not find the URL to install Managed packages for both Base and Lightning Package. Can someone help me on that?
2
votes
1answer
77 views

How to deploy Scheduling Policies in FSL from one environment to another?

I have created Scheduling Policy in my sandbox for FSL. How do I deploy it from Dev Sandbox to Integration sandbox and then to Staging and finally to Production? Is it a manual change or can we do it ...
2
votes
0answers
70 views

Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
2
votes
1answer
464 views

Field Service Lightning in Winter '17

I see that in Winter '17, a number of standard field service objects are added that replicate the functionality of the custom objects in Field Service Lightning's managed package. At this time I have ...
1
vote
0answers
19 views

NO_APPLICABLE_PROCESS while submitting approval for time sheet entry [duplicate]

I have an approval process for timesheet entry: I have a timesheet entry which is fulfilling criteria for the approval process. The approval process is in active state. I am doing something like ...
1
vote
0answers
35 views

Flow failing in Field Service Lightning Mobile App but not when run in Browser

I have a flow that is setup to be ran through the Field Service Mobile app. Recently I have made some updates to it, specifically having two fields that are set by the flow be set by formulas instead ...
1
vote
0answers
41 views

Lock Service Appointments in Gantt (Field Service)

does anybody know if there is some possibility (e.g. permission set) to lock the gantt diagram in the FS for a specific user? There is this possibility to lock/unlock the whole gantt but the problem ...
1
vote
1answer
273 views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
1
vote
0answers
151 views

SFDX FieldService setting [duplicate]

I'm trying to work with WorkOrder object on my scratch org, but when I pull changes I'm getting error: sfdx force:source:pull -f -u 13285 --loglevel debug ERROR: Settings type: 'FieldService' is ...
1
vote
0answers
50 views

How to enable Work Orders using Metadata API

I was hoping to deploy a package to my production org, but it seems that I must check off "Enable Work Orders" in Field Service Settings on my own. Is that the case? I was hoping that there'd be a ...
0
votes
2answers
478 views

Field Service Lightning Mobile Notifications

I'm currently using Salesforce, Field Service Lightning. When I assign Service Appointments to the technicians they do not receive notifications about them in their phones, even thought the ...
0
votes
2answers
2k views

Enable Field Service lightning

I can just enable work order object under Setup --> Field Service Settings but not all objects that comes with Field Service lightning. We got Service cloud license in our org.Do I still need to ...
0
votes
1answer
109 views

Field Service Lightning (FSL) Scheduling

I am learning FSL and trying to schedule Service Appointments in Field Service Gantt. I am not able to drag or locate my Service Appointments in Gantt. There is a warning sign with my Service ...
0
votes
1answer
13 views

Not able to find Service Analytics Admin permission set

I am trying to create App in Einstein with Field Service Analytics template. To do the above I am following this. I need to provide below permission sets to the Integration User: Service Analytics ...
0
votes
0answers
20 views

Problems setting up flow on Field Service Lightning Mobile?

I've built a Field Service Mobile Flow and created an App Extension for it scoped to WorkOrder and ServiceAppointment, following: https://help.salesforce.com/articleView?id=mfs_flow_connect.htm&...
0
votes
0answers
16 views

Does the get candidates page on FSL will show child territories resources?

Once I select America to get candidates option to create service appointments on WOLI, I am unable to get resources for the child territory? Is there any configuration for the same in FSL package?
0
votes
0answers
13 views

Field Service Lightning Template assignment?

We have created a few custom Field Service Custom Templates. but for some reason whenever we try to generate these off of the work order object, it defaults to a preview version only? Was hoping to ...
0
votes
0answers
11 views

Depot Call in Field Service Lightning

I am new to field service lightning and am working on a project wherein I need to have a depot call auto-closed if the machine has not arrived at the depot in 45 days. I want to know where do we set ...
0
votes
0answers
28 views

How can I make sort for Service Appointment on FSL Mobile App

I have a question for sorting Service Appointment on Field Service Mobile Application. How can change/manage sorting Service Appointments on the app? I guess, the app didn't sort with start/end ...
0
votes
0answers
64 views

What are the Location and Associated Location objects in FSL?

I am getting started with FSL and came across the Locations & Associated Locations object. I understand that a location can be used to represent warehouses and other inventory locations. In our ...
0
votes
0answers
90 views

Field Service Lightning “Cannot Dispatch Next Service Error”

I've been implementing and developing Salesforce , Field Service Lightning in order to pursuit my workplace goals and mission. Currently the workforce is experiencing a short block that needs to be ...
0
votes
0answers
168 views

FSL: Book appointment as Community User

I am looking for a native way to allow Community users to book service appointments. In Community Builder there is the Appointment Management component which needs to be linked to a custom-defined ...
0
votes
0answers
71 views

To Make a Field Read Only in Service Appointment on Gantt Chart

Currently I'm able to modify/Edit the "Arrival Window" field by right-clicking on Service Appointment(SA-1257)in Gantt Chart. I just want to disable that(Edit) functionality for "Arrival Window Start" ...
0
votes
0answers
57 views

Does Salesforce and/or Field Service Lightning have an invoice option?

I would like to know if salesforce and Field Service Lightning have an option to bill/invoice the services that we would be bringing to out clients.
0
votes
0answers
71 views

How can I create Product Request via FSL Mobile Version?

Greetings I've been having the following problem in the Field Service Lightning Mobile App. As a dispatcher I want my crew to be able to Request the products that they will be using during their work ...
0
votes
0answers
104 views

Field Service Lightning Location Tracker

I'm currently using Field Service Lightning. As a Dispatcher I would like for the travel time to be calculated depending where my technician is, or his home address. How can I make this possible? The ...
0
votes
1answer
113 views

Field Service Lightning - Update record offline

We are working on FSL Salesforce, we need help in below scenario Field agent uses FSL app on mobile and update the status of Service appointment according to their work. Suppose today he updated the ...