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Questions tagged [fieldservice]

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Data is not getting populated in LocationStatus and ApptAssistantInfoUrl field in AssignedResource Object for mechanic tracking in FSL app

We have a requirement that customer can track mechanic's location. For that we have installed and set up Appointment Assistant package. Created new Status value under the Service Object, known as '...
Agnibha's user avatar
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1 answer
55 views

Enable Field Service bundling features in Developer Edition org

I am attempting to try out the bundling features available in Field Service Lightning. As part of this, I am following the steps outlined in the below support documentation. https://help.salesforce....
David Scott's user avatar
1 vote
0 answers
59 views

refreshApex doesn't work in lwc Salesforce Field service mobile app

I have a global quick action that invokes lwc in Field Service mobile app. When deleting resource absence record, and call 'refreshApex', I expect the list retrieved by the wire service to be updated, ...
Naomi's user avatar
  • 11
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0 answers
26 views

salesforce field service Is there a way to view your team's schedule from the mobile.(not just yours)

We have been taking screenshots of gantt chart and sending it to our supervisors to check their team's schedule when on-job(they only have access to mobile device), is there a way to get the teams ...
Manik's user avatar
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0 answers
58 views

Street-Level Routing (SLR) Isn't Registered - Field Service

I'm developing an app with Field Service on a Sandbox. I'm trying to enable SLR. I just ran the Health Check of Field Service Admin, and the result is: I press the Register button that appears on ...
Kleinman's user avatar
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0 answers
318 views

Appointment Assistant Setup - FSL

I'm currently attempting to complete the Field Service Settings setup. The section on Appointment Assistance is visible along with the fields even though the package is not installed. I don't seem to ...
Dragos Zelezneac's user avatar
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0 answers
66 views

INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY With All Permissions Granted

I'm debugging an issue inside an Apex trigger. The debug logs shows an error inside the following line, marked in red The red line is trying to insert some MaintenanceWorkRule records, which are ...
Emmanuel_M's user avatar
0 votes
1 answer
218 views

Getting an error as 'This product is already required on the parent record. while creating a Product Required Record

I'm inserting a Product Required record via a flow and I'm getting an error saying "This product is already required on the parent record". There's no validation rules existing for this ...
Prasad Ruwanpathirana's user avatar
0 votes
5 answers
649 views

Field Service Mobile Application

I am trying to add a lightning component in Field Service Mobile app using Global action. I've added a global action using my custom lightning component. And then added that action in Publisher ...
ali azam's user avatar
0 votes
1 answer
817 views

How to debug field service lightning flow via Debug

I checked most of the FSL resource to find how to debug a Field Service flow, but couldn't find anything. Is there simple way to debug FSL flow?
harnish's user avatar
  • 21
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2 answers
992 views

Field Service Mobile App - Cannot update Global Actions

UPDATE: The screenshot below is from the Field Service Mobile App. Not the standard Salesforce App. Is the Field Service Mobile App limited in terms of editing Global Actions? When editing the ...
h3110's user avatar
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0 votes
1 answer
1k views

Formula Fields with Images in the Field Service Mobile App

I am trying to get images to appear in my formula field as described in this article in the Salesforce Field Service Mobile App: https://help.salesforce.com/s/articleView?id=sf....
Ian Fitzpatrick's user avatar
2 votes
2 answers
647 views

How to deploy STATUS TRANSITIONS under Service Appointment Life Cycle from one sandbox to another sandbox/production?

I am trying to find the metadata/data through which I can deploy STATUS TRANSITIONS under Service Appointment Life Cycle? is there any way via which I can migrate it or will I have to replicate it ...
Chirag Jain's user avatar
1 vote
0 answers
324 views

Custom label or translation in custom action in field service dispatcher console

is possible to translate or use custom labels in "Custom actions" of the Field Service Dispatcher Console UI? There is a workaround to avoid the unique single language? The field is ...
Willian Matheus's user avatar
0 votes
0 answers
371 views

How do I get the label from a selected checkbox? [duplicate]

It's a lightning web component. event.detail.label doesn't work and event.detail.value only gives me the value. Can someone help please?
lipton98's user avatar
2 votes
0 answers
728 views

In Apex, check if coordinate is in polygon without using Field Service API

I use FSL.PolygonUtils from Field service package, to check if a latitude/longitude is within a service territory. I want to separate my territories with record types. The problem is that API doesn't ...
krishnaSF's user avatar
0 votes
1 answer
1k views

Field Service Lightning Data Sync Issue

Please help me out. I am getting this error(mentioned in image below) on Field Service Lightning Mobile App. What could be the reason?
SF Dev's user avatar
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1 vote
0 answers
887 views

FSL: Unable to retrieve slots using GetABSlots (AppointmentBookingService)

I'm trying to use the getABSlots method of the AppointmentBookingService class, after setting up the "complex work" of service appointments in our field service settings. This is how our ...
Lucas Calegari's user avatar
2 votes
0 answers
911 views

Notifications Never Automatically Appearing In the Field Service Mobile App

Lets get a couple things out the way: A rendition of this question has been asked at this address: Field Service Lightning Mobile Notifications . However, this constitutes a major functionality and ...
Lawrence Rush's user avatar
1 vote
0 answers
865 views

Not Able see Service Appointment on FSL Mobile App

I have installed FSL mobile app and configured it. But when i login in, am not able to see any service appointment..It says "Looking good.There are no Service Appointment assigned to you for Today". ...
SFDEV's user avatar
  • 11
0 votes
1 answer
2k views

Not able to create Service Resource

I a trying to create a service resource by putting resource type as Technician in a test class. Like below: List<Map<String, Object>> paramsList = new List<Map<String, Object>&...
वरुण's user avatar
1 vote
0 answers
1k views

Not seeing all fields in Rename Tabs and Labels

We are working on FSL. We need to rename the field label for Location to something else in Work Order. I went to Rename Tabs and Labels in Setup but not able to see Location in the field list to ...
वरुण's user avatar
0 votes
1 answer
175 views

How to unhide Integrity Checker within Field Service Lightning

I am looking to use the Integrity Checker feature from Field Service Lightning but I cannot seem to locate it under Field Service Settings. I did find a statement within the release notes back in ...
ebar's user avatar
  • 447
1 vote
1 answer
402 views

Field Service Lightning Mobile App - Pushing Data during Maintenance Window

Our instance is having scheduled maintenance performed in the next few months that will render our data Read Only for 1 hour. We have Service Resources updating Work Orders and Service Appointments ...
DC-Fencer's user avatar
  • 197
1 vote
0 answers
51 views

NO_APPLICABLE_PROCESS while submitting approval for time sheet entry [duplicate]

I have an approval process for timesheet entry: I have a timesheet entry which is fulfilling criteria for the approval process. The approval process is in active state. I am doing something like ...
वरुण's user avatar
0 votes
1 answer
339 views

Not able to find Service Analytics Admin permission set

I am trying to create App in Einstein with Field Service Analytics template. To do the above I am following this. I need to provide below permission sets to the Integration User: Service Analytics ...
वरुण's user avatar
1 vote
1 answer
4k views

Flow failing in Field Service Lightning Mobile App but not when run in Browser

I have a flow that is setup to be ran through the Field Service Mobile app. Recently I have made some updates to it, specifically having two fields that are set by the flow be set by formulas instead ...
DC-Fencer's user avatar
  • 197
0 votes
1 answer
2k views

Field Service Lightning (FSL) Scheduling

I am learning FSL and trying to schedule Service Appointments in Field Service Gantt. I am not able to drag or locate my Service Appointments in Gantt. There is a warning sign with my Service ...
SF Dev's user avatar
  • 89
3 votes
1 answer
1k views

How to deploy Scheduling Policies in FSL from one environment to another?

I have created Scheduling Policy in my sandbox for FSL. How do I deploy it from Dev Sandbox to Integration sandbox and then to Staging and finally to Production? Is it a manual change or can we do it ...
Ritu Khanna's user avatar
1 vote
0 answers
588 views

Lock Service Appointments in Gantt (Field Service)

does anybody know if there is some possibility (e.g. permission set) to lock the gantt diagram in the FS for a specific user? There is this possibility to lock/unlock the whole gantt but the problem ...
utm's user avatar
  • 552
2 votes
0 answers
210 views

Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
VJay's user avatar
  • 31
1 vote
2 answers
3k views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
Rey Rodriquez's user avatar
3 votes
2 answers
1k views

In Field Service Lightning Test Class on ServiceReport throws Methods defined as TestMethod do not support Web service callouts

In Field Service Lightning I have a Trigger on ServiceReport which sends an email with attachment coming from ContentVersion. This is the Test class I have written. @isTest private class ...
Krishna Teja Karnam's user avatar
0 votes
2 answers
4k views

Field Service Lightning Mobile Notifications

I'm currently using Salesforce, Field Service Lightning. When I assign Service Appointments to the technicians they do not receive notifications about them in their phones, even thought the ...
Reinaldo G Rodriguez Malave's user avatar
0 votes
1 answer
344 views

Field Service Lightning - Update record offline

We are working on FSL Salesforce, we need help in below scenario Field agent uses FSL app on mobile and update the status of Service appointment according to their work. Suppose today he updated the ...
jagdish 's user avatar
1 vote
0 answers
220 views

SFDX FieldService setting [duplicate]

I'm trying to work with WorkOrder object on my scratch org, but when I pull changes I'm getting error: sfdx force:source:pull -f -u 13285 --loglevel debug ERROR: Settings type: 'FieldService' is ...
Mystery's user avatar
  • 155
5 votes
3 answers
4k views

Field Service - How to get record id inside visual flow?

Iv'e created a flow that is embedded inside fsl app. Inside the flow App Extension I set it to run only on WorkOrder object. I need to use the record id inside my flow but i'm not able to get it. I ...
Dor.ka's user avatar
  • 51
1 vote
0 answers
109 views

How to enable Work Orders using Metadata API

I was hoping to deploy a package to my production org, but it seems that I must check off "Enable Work Orders" in Field Service Settings on my own. Is that the case? I was hoping that there'd be a ...
Charles Koppelman's user avatar
2 votes
2 answers
1k views

Field Service Lightning Managed Packages

I am trying to implement FSL in my developer edition and I could not find the URL to install Managed packages for both Base and Lightning Package. Can someone help me on that?
Sagar Thoriya's user avatar
2 votes
1 answer
529 views

Field Service Lightning in Winter '17

I see that in Winter '17, a number of standard field service objects are added that replicate the functionality of the custom objects in Field Service Lightning's managed package. At this time I have ...
Charles T's user avatar
  • 11k
1 vote
3 answers
3k views

Enable Field Service lightning

I can just enable work order object under Setup --> Field Service Settings but not all objects that comes with Field Service lightning. We got Service cloud license in our org.Do I still need to ...
sfdc's user avatar
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