Questions tagged [fieldservice]

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7 views

Standard Class to get all available slots for a Service Resource?

I'm searching on Developer Guides and I'm getting with several classes about Service Assignment, Service Resources... I see classes that, given a Service Appointment, search for slots for Service ...
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17 views

How to deploy STATUS TRANSITIONS under Service Appointment Life Cycle from one sandbox to another sandbox/production?

I am trying to find the metadata/data through which I can deploy STATUS TRANSITIONS under Service Appointment Life Cycle? is there any way via which I can migrate it or will I have to replicate it ...
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21 views

Custom label or translation in custom action in field service dispatcher console

is possible to translate or use custom labels in "Custom actions" of the Field Service Dispatcher Console UI? There is a workaround to avoid the unique single language? The field is ...
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29 views

Salesforce FSL Cancel service api

we are implementing Self Service to book and Reschedule, Cancel appointment. we are able to book appointment using the FSL API am looking some help on Cancelling an booked appointment. Any pointer? ...
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25 views

FSL Attempt to de-reference a null object in package

I'm working with FSL and trying to get the availabilities of my services ressources using apex. I'm using the code below // GENERATE the graded time slots for the service appointment FSL....
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17 views

How do I get the label from a selected checkbox? [duplicate]

It's a lightning web component. event.detail.label doesn't work and event.detail.value only gives me the value. Can someone help please?
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80 views

Mobile Extension Toolkit doesn't show anything in FSL mobile app

I have created the Mobile Extension Toolkit. I have below a simple index.html file which is a direct root in zip file. Hello World!! ​document....
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0answers
97 views

In Apex, check if coordinate is in polygon without using Field Service API

I use FSL.PolygonUtils from Field service package, to check if a latitude/longitude is within a service territory. I want to separate my territories with record types. The problem is that API doesn't ...
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23 views

How to pause field service mobile flow?

I want to the field service app user to be able to comeback to the flow whenever he has new information, instead of forcing him to go through the entire flow, but there is no pause on screen element ...
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1answer
150 views

Field Service Lightning Data Sync Issue

Please help me out. I am getting this error(mentioned in image below) on Field Service Lightning Mobile App. What could be the reason?
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119 views

FSL: Unable to retrieve slots using GetABSlots (AppointmentBookingService)

I'm trying to use the getABSlots method of the AppointmentBookingService class, after setting up the "complex work" of service appointments in our field service settings. This is how our ...
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40 views

Trigger Flow or Process Builder when Service Resource arrives at location?

Is there a way to trigger a Lightning Flow or Process Builder when a Service Resource gets physically close (i.e. crosses a Geofence) to a client's service location? I would like to have the Service ...
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0answers
174 views

Notifications Never Automatically Appearing In the Field Service Mobile App

Lets get a couple things out the way: A rendition of this question has been asked at this address: Field Service Lightning Mobile Notifications . However, this constitutes a major functionality and ...
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0answers
360 views

Not Able see Service Appointment on FSL Mobile App

I have installed FSL mobile app and configured it. But when i login in, am not able to see any service appointment..It says "Looking good.There are no Service Appointment assigned to you for Today". ...
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1answer
635 views

Not able to create Service Resource

I a trying to create a service resource by putting resource type as Technician in a test class. Like below: List<Map<String, Object>> paramsList = new List<Map<String, Object>&...
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0answers
510 views

Not seeing all fields in Rename Tabs and Labels

We are working on FSL. We need to rename the field label for Location to something else in Work Order. I went to Rename Tabs and Labels in Setup but not able to see Location in the field list to ...
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1answer
111 views

How to unhide Integrity Checker within Field Service Lightning

I am looking to use the Integrity Checker feature from Field Service Lightning but I cannot seem to locate it under Field Service Settings. I did find a statement within the release notes back in ...
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1answer
166 views

Field Service Lightning Mobile App - Pushing Data during Maintenance Window

Our instance is having scheduled maintenance performed in the next few months that will render our data Read Only for 1 hour. We have Service Resources updating Work Orders and Service Appointments ...
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0answers
34 views

NO_APPLICABLE_PROCESS while submitting approval for time sheet entry [duplicate]

I have an approval process for timesheet entry: I have a timesheet entry which is fulfilling criteria for the approval process. The approval process is in active state. I am doing something like ...
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1answer
175 views

Not able to find Service Analytics Admin permission set

I am trying to create App in Einstein with Field Service Analytics template. To do the above I am following this. I need to provide below permission sets to the Integration User: Service Analytics ...
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1answer
1k views

Flow failing in Field Service Lightning Mobile App but not when run in Browser

I have a flow that is setup to be ran through the Field Service Mobile app. Recently I have made some updates to it, specifically having two fields that are set by the flow be set by formulas instead ...
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1answer
1k views

Field Service Lightning (FSL) Scheduling

I am learning FSL and trying to schedule Service Appointments in Field Service Gantt. I am not able to drag or locate my Service Appointments in Gantt. There is a warning sign with my Service ...
2
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1answer
642 views

How to deploy Scheduling Policies in FSL from one environment to another?

I have created Scheduling Policy in my sandbox for FSL. How do I deploy it from Dev Sandbox to Integration sandbox and then to Staging and finally to Production? Is it a manual change or can we do it ...
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0answers
215 views

Lock Service Appointments in Gantt (Field Service)

does anybody know if there is some possibility (e.g. permission set) to lock the gantt diagram in the FS for a specific user? There is this possibility to lock/unlock the whole gantt but the problem ...
2
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0answers
135 views

Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
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2answers
2k views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
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2answers
599 views

In Field Service Lightning Test Class on ServiceReport throws Methods defined as TestMethod do not support Web service callouts

In Field Service Lightning I have a Trigger on ServiceReport which sends an email with attachment coming from ContentVersion. This is the Test class I have written. @isTest private class ...
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2answers
2k views

Field Service Lightning Mobile Notifications

I'm currently using Salesforce, Field Service Lightning. When I assign Service Appointments to the technicians they do not receive notifications about them in their phones, even thought the ...
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1answer
214 views

Field Service Lightning - Update record offline

We are working on FSL Salesforce, we need help in below scenario Field agent uses FSL app on mobile and update the status of Service appointment according to their work. Suppose today he updated the ...
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0answers
217 views

SFDX FieldService setting [duplicate]

I'm trying to work with WorkOrder object on my scratch org, but when I pull changes I'm getting error: sfdx force:source:pull -f -u 13285 --loglevel debug ERROR: Settings type: 'FieldService' is ...
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3answers
2k views

Field Service - How to get record id inside visual flow?

Iv'e created a flow that is embedded inside fsl app. Inside the flow App Extension I set it to run only on WorkOrder object. I need to use the record id inside my flow but i'm not able to get it. I ...
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0answers
77 views

How to enable Work Orders using Metadata API

I was hoping to deploy a package to my production org, but it seems that I must check off "Enable Work Orders" in Field Service Settings on my own. Is that the case? I was hoping that there'd be a ...
2
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2answers
1k views

Field Service Lightning Managed Packages

I am trying to implement FSL in my developer edition and I could not find the URL to install Managed packages for both Base and Lightning Package. Can someone help me on that?
2
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1answer
518 views

Field Service Lightning in Winter '17

I see that in Winter '17, a number of standard field service objects are added that replicate the functionality of the custom objects in Field Service Lightning's managed package. At this time I have ...
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3answers
3k views

Enable Field Service lightning

I can just enable work order object under Setup --> Field Service Settings but not all objects that comes with Field Service lightning. We got Service cloud license in our org.Do I still need to ...