Questions tagged [field-service-lightning]

Field Service Lightning is a powerful, customizable set of features that you can use to set up a mobile-friendly field service hub in Salesforce. It includes the objects involved in inventory management and work scheduling, such as Asset, Service Resources, Territories, Service Appointment, and Work Order. Also included are the managed package which performs scheduling optimization and related tasks and the iOS and Android mobile apps.

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65 views

How can I use the Data Loader to connect SSIS?

My team wants to take data from Salesforce and using Integration Services, integrate that data to another platform. First of all , I would like to know if this is possible, and if it is, is there any ...
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1answer
103 views

Process Builder: How can I call another object while creating Work Order?

I'm trying to make the following happen. When creating a Work Order there are two fields that hold a master-relationship (Accounts & Assets). I want to create a process that allows me to call the ...
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Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
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2answers
382 views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
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1answer
151 views

Field service lightning crashing on Android constantly

We have just implemented FSL in our business and all installers using FSL app on Android phones are reporting multiple crashes without exception. Has anyone else experienced this issue? Is there a ...
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1answer
243 views

In Field Service Lightning Test Class on ServiceReport throws Methods defined as TestMethod do not support Web service callouts

In Field Service Lightning I have a Trigger on ServiceReport which sends an email with attachment coming from ContentVersion. This is the Test class I have written. @isTest private class ...
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1answer
108 views

Customizing the flow message on the Mobile

We are calling a Flow from the Mobile App and we want to customize the success/error message. Example. Let us say the Quick Action name is 'Check In'. Happy Path: 1) From the Mobile App, click on '...
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2answers
315 views

Field Service Lightning Mobile - Push Notifications Never Received

Have installed the managed package for iOS, have turned on notifications in Field Service Settings, and have also set up field tracking/etc. per known issues list, but still no notification is pushed ...
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1answer
756 views

Why am I unable to delete a Service Resource record?

I am trying to delete a Service Resource record but there is no delete button anywhere. Whether I have the record selected, or click the drop down menu next to it, or look in the quick actions / ...
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2answers
603 views

Field Service Lightning Mobile Notifications

I'm currently using Salesforce, Field Service Lightning. When I assign Service Appointments to the technicians they do not receive notifications about them in their phones, even thought the ...
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0answers
44 views

How do I get to use Work Order Status Object in FSL?

I have got FSL enabled in of my Sandboxes and I would like to explore and use "Work Order Status and Work Order Line Status" objects. However, I don't seem to find these in the environment. Would like ...
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2answers
79 views

Salesforce Triggers [closed]

In the Salesforce , Field Service Lightning application there is a Dispatcher console with multiple status fields in it. I created a custom field in it and called it 'Responded'. What do I wanna do ...
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1answer
529 views

Service Appointment on fsl mobile not show on some device

When I create Service Appointment cempleted, The Service Appointment can show on field service lightning app(fsl mobile), When I test on Iphone6s+ it's show in app, But when I test on IPhone7 and ...
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1answer
560 views

Field Service Ligthning Mobile App Extension URL Global Parameters

I wants to open iOS app using app extension from Field Service Lightning(FSL) application. Is there anyway to open the iOS app with the same session from which the FSL app is logged in(like passing ...
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1answer
315 views

Field Service Lightning - some objects not visible in dataloader

I am trying to use dataloader.io to load data into a standard Field Service Lightning object - "Product Request". However I cannot see this object in the available objects for dataloader. I'm also ...
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1answer
35 views

Maintenance Plan, Service territories object and Associated objects are not Visible

one of the my dev org shows "Enable Field Service Lightning" under Setup > Build > Customize > Field Service > Field Service Settings. my another org just have "Enable Work Orders". Is there something ...
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1answer
124 views

Field Service Lightning - Update record offline

We are working on FSL Salesforce, we need help in below scenario Field agent uses FSL app on mobile and update the status of Service appointment according to their work. Suppose today he updated the ...
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1answer
939 views

Open iOS app from Field Service Lightning mobile app

I require to open another app from FSL mobile app when someone clicks an URL on FSL Mobile Screen. for example, as how we open google maps for directions from yelp mobile app or browser etc. Once I ...
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0answers
59 views

Field service lightning [closed]

I am researching on Field service lightning and i have some questions on it. 1)is FSL available in sales cloud? 2)is it necessary to install FSL managed package?
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1answer
236 views

Validation rule to limit possible parent records for service appointment

According to this: https://help.salesforce.com/articleView?id=fs_appointment_guidelines.htm&type=5 To limit objects that could be parents for Service appointment I should create validation rule ...
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1answer
173 views

ServiceAppointment sObject Type not supported in Java Script Button

ServiceAppointment is a Standard object when you enable Field Service settings. I used the below code in Java Script Button. {!REQUIRESCRIPT("/soap/ajax/29.0/connection.js")} {!REQUIRESCRIPT("/soap/...
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1answer
305 views

Enabling Field Service Lightning on Developer

I'm trying to enable Field Service Lightning within a Developer Edition. The posts I've seen refer to contacting Salesforce if you have a paid edition, but there seems to be no answer when trying to ...
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2answers
625 views

Activate Field Service Lightning feature in a Salesforce DX scratch org?

I am struggling to figure out how to -- or if it's even possible to -- create a DX scratch org with the "Field Service Lightning" (FSL) feature installed. Based on the feature list here I'm guessing ...
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1answer
3k views

Open aura:application from link on Salesforce1

I am building a Lightning application as this: <aura:application description="AppDescription" implements="force:appHostable" extends="force:slds" > <...
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1answer
199 views

Mixed DML Operation - creating Resource via Flow

I have a Flow where I create a User and a resource, related to that user, the object resource is managed by Field Service Lightning Package from Salesforce. The Flow itself seems to work fine, except ...
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2answers
818 views

Field Service Lightning Managed Packages

I am trying to implement FSL in my developer edition and I could not find the URL to install Managed packages for both Base and Lightning Package. Can someone help me on that?
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1answer
108 views

How can I deploy fields on the new ServiceAppointment or ServiceTerritory objects?

Salesforce has baked some standard Field Service Lightning objects into the Winter 17 release, like "ServiceAppointment". But those do not appear to be exposed in the metadata API or in ChangeSets. ...
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2answers
770 views

Can't work with Location object in FSL

With Field Service Lightning, a Location object was added. When we try to work with this object it's always saying that we are referencing the System.Location object. How can I reference the Location ...
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1answer
680 views

Error in Field Service Book Appointment

I have assigned a user "FSL Dispatcher" profile and trying to Book an Appointment via that user but on clicking on "Get Appointments" i am getting attempt to dereference a null object error. Am i ...
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1answer
2k views

Can't add certain fields to field set

I'm working with a client org that uses the Field Service Lightning managed package. FSL includes a few fieldsets we can edit in order to make sure certain fields show on certain pages. The FSL ...
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0answers
293 views

“Enable Field Service Lightning” missing in some dev orgs

I have a few dev orgs created before Winter '17, as well as a preview org I created last week. All of them are on Winter '17 now but only the preview org shows "Enable Field Service Lightning" under ...
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1answer
465 views

Field Service Lightning in Winter '17

I see that in Winter '17, a number of standard field service objects are added that replicate the functionality of the custom objects in Field Service Lightning's managed package. At this time I have ...
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2answers
2k views

Enable Field Service lightning

I can just enable work order object under Setup --> Field Service Settings but not all objects that comes with Field Service lightning. We got Service cloud license in our org.Do I still need to ...