Questions tagged [field-service-lightning]

Field Service Lightning is a powerful, customizable set of features that you can use to set up a mobile-friendly field service hub in Salesforce. It includes the objects involved in inventory management and work scheduling, such as Asset, Service Resources, Territories, Service Appointment, and Work Order. Also included are the managed package which performs scheduling optimization and related tasks and the iOS and Android mobile apps.

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1answer
516 views

Activate Field Service Lightning feature in a Salesforce DX scratch org?

I am struggling to figure out how to -- or if it's even possible to -- create a DX scratch org with the "Field Service Lightning" (FSL) feature installed. Based on the feature list here I'm guessing ...
3
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1answer
143 views

In Field Service Lightning Test Class on ServiceReport throws Methods defined as TestMethod do not support Web service callouts

In Field Service Lightning I have a Trigger on ServiceReport which sends an email with attachment coming from ContentVersion. This is the Test class I have written. @isTest private class ...
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2answers
605 views

Can't work with Location object in FSL

With Field Service Lightning, a Location object was added. When we try to work with this object it's always saying that we are referencing the System.Location object. How can I reference the Location ...
3
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1answer
2k views

Open aura:application from link on Salesforce1

I am building a Lightning application as this: <aura:application description="AppDescription" implements="force:appHostable" extends="force:slds" > <...
2
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2answers
257 views

FSL Service Appointment Test class

I have a problem with Field Service Lightning managed package in my test class. Context: I have done the next things: Create a Lightning Component and a Apex Controller to change the service ...
2
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1answer
123 views

ServiceAppointment sObject Type not supported in Java Script Button

ServiceAppointment is a Standard object when you enable Field Service settings. I used the below code in Java Script Button. {!REQUIRESCRIPT("/soap/ajax/29.0/connection.js")} {!REQUIRESCRIPT("/soap/...
2
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2answers
745 views

Field Service Lightning Managed Packages

I am trying to implement FSL in my developer edition and I could not find the URL to install Managed packages for both Base and Lightning Package. Can someone help me on that?
2
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1answer
1k views

Can't add certain fields to field set

I'm working with a client org that uses the Field Service Lightning managed package. FSL includes a few fieldsets we can edit in order to make sure certain fields show on certain pages. The FSL ...
2
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1answer
29 views

How to deploy Scheduling Policies in FSL from one environment to another?

I have created Scheduling Policy in my sandbox for FSL. How do I deploy it from Dev Sandbox to Integration sandbox and then to Staging and finally to Production? Is it a manual change or can we do it ...
2
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0answers
61 views

Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
2
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1answer
458 views

Field Service Lightning in Winter '17

I see that in Winter '17, a number of standard field service objects are added that replicate the functionality of the custom objects in Field Service Lightning's managed package. At this time I have ...
1
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1answer
38 views

FSL App Action Layout [closed]

Is it possible, if Radio Button is checked then a Text Field required? We have 3 travel types, Car, Carsharing and public transport, if Car is checked the field "Mileage Start" must be required. Is ...
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0answers
27 views

FSL mobile app screen elements visibility based on a criteria

We are implementing Field service Lightning. We have a requirement in our FSL mobile flow that on screen elements (text variables) should only be displayed if certain fields are checked which is ...
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0answers
27 views

Available edits to Work Order Overview FSL mobile

I am attempting to make edits to what Salesforce refers to as the "work order carousel" on FSL mobile. Particularly the Work Order Overview layout. I would like to edit the Service Appointment card ...
1
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0answers
28 views

Invocable method giving error in FSL flow mobile

I created a flow using Flow designer and it is a FSL mobile flow. Here I basically uploading a file and then using the same for Einstein Prediction and here is how I'm doing. Upload file using ...
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0answers
27 views

Lock Service Appointments in Gantt (Field Service)

does anybody know if there is some possibility (e.g. permission set) to lock the gantt diagram in the FS for a specific user? There is this possibility to lock/unlock the whole gantt but the problem ...
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0answers
21 views

EndDate and StartDate on Canceled WorkOrders

WorkOrders have a set of standard fields called StartDate and EndDate. According to the SOAP API documentation, they are defined as such: StartDate: The date when the work order goes into effect. ...
1
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1answer
182 views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
1
vote
1answer
438 views

Why am I unable to delete a Service Resource record?

I am trying to delete a Service Resource record but there is no delete button anywhere. Whether I have the record selected, or click the drop down menu next to it, or look in the quick actions / ...
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0answers
34 views

How do I get to use Work Order Status Object in FSL?

I have got FSL enabled in of my Sandboxes and I would like to explore and use "Work Order Status and Work Order Line Status" objects. However, I don't seem to find these in the environment. Would like ...
1
vote
1answer
333 views

Service Appointment on fsl mobile not show on some device

When I create Service Appointment cempleted, The Service Appointment can show on field service lightning app(fsl mobile), When I test on Iphone6s+ it's show in app, But when I test on IPhone7 and ...
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0answers
55 views

Field service lightning [closed]

I am researching on Field service lightning and i have some questions on it. 1)is FSL available in sales cloud? 2)is it necessary to install FSL managed package?
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0answers
291 views

“Enable Field Service Lightning” missing in some dev orgs

I have a few dev orgs created before Winter '17, as well as a preview org I created last week. All of them are on Winter '17 now but only the preview org shows "Enable Field Service Lightning" under ...
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2answers
327 views

Field Service Lightning Mobile Notifications

I'm currently using Salesforce, Field Service Lightning. When I assign Service Appointments to the technicians they do not receive notifications about them in their phones, even thought the ...
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2answers
2k views

Enable Field Service lightning

I can just enable work order object under Setup --> Field Service Settings but not all objects that comes with Field Service lightning. We got Service cloud license in our org.Do I still need to ...
0
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2answers
82 views

How to create Operating Hours for Apex Testing

I can't really find a solution for this, but does anyone can help me with creating Operating Hours for Apex Testing? I'm not quite sure what I have to create? Only the Operating Hours - record or more?...
0
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2answers
210 views

Field Service Lightning Mobile - Push Notifications Never Received

Have installed the managed package for iOS, have turned on notifications in Field Service Settings, and have also set up field tracking/etc. per known issues list, but still no notification is pushed ...
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2answers
72 views

Salesforce Triggers [closed]

In the Salesforce , Field Service Lightning application there is a Dispatcher console with multiple status fields in it. I created a custom field in it and called it 'Responded'. What do I wanna do ...
0
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1answer
406 views

Field Service Ligthning Mobile App Extension URL Global Parameters

I wants to open iOS app using app extension from Field Service Lightning(FSL) application. Is there anyway to open the iOS app with the same session from which the FSL app is logged in(like passing ...
0
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1answer
190 views

Field Service Lightning - some objects not visible in dataloader

I am trying to use dataloader.io to load data into a standard Field Service Lightning object - "Product Request". However I cannot see this object in the available objects for dataloader. I'm also ...
0
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1answer
781 views

Open iOS app from Field Service Lightning mobile app

I require to open another app from FSL mobile app when someone clicks an URL on FSL Mobile Screen. for example, as how we open google maps for directions from yelp mobile app or browser etc. Once I ...
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0answers
12 views

Maintenance Plan to Work Order Field Mapping

Is there any way to customize the field mapping for Work Orders that are generated via Maintenance Plans much in the way that one can map fields between Leads and Accounts/Contacts/Opportunities? For ...
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0answers
13 views

How can I make sort for Service Appointment on FSL Mobile App

I have a question for sorting Service Appointment on Field Service Mobile Application. How can change/manage sorting Service Appointments on the app? I guess, the app didn't sort with start/end ...
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0answers
12 views

FSL mobile textbox validation

i need a quick help on how to validate if a text box is empty. Currently what I did was created a text box named searchPeople and then I have a decision box checking if this is empty. I’ve created a ...
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0answers
15 views

Field Service Lightning - Scheduling policies use skills on Work Order Line Item

Is there a way to configure Field Service Lightning so that the Skill Requirements on Work Order Line Item are being used for scheduling?
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0answers
19 views

What are the Location and Associated Location objects in FSL?

I am getting started with FSL and came across the Locations & Associated Locations object. I understand that a location can be used to represent warehouses and other inventory locations. In our ...
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0answers
59 views

Field Service Lightning “Cannot Dispatch Next Service Error”

I've been implementing and developing Salesforce , Field Service Lightning in order to pursuit my workplace goals and mission. Currently the workforce is experiencing a short block that needs to be ...
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0answers
23 views

Field Service Lightning Inventory Setup

We are Facing one critical issue: We have set up the Virtual Location For our Technician and added all the Product in his Inventory by the help of the Product Item , But still in The FSL app it is ...
0
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1answer
46 views

Lightning Component - Detect Data Change from Another Source

I've built a lightning component that receives a ServiceAppointment (Field Service Lightning) record from a parent component, and leveraging this component to face a VisualForce page via an <iframe&...
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0answers
81 views

FSL: Book appointment as Community User

I am looking for a native way to allow Community users to book service appointments. In Community Builder there is the Appointment Management component which needs to be linked to a custom-defined ...
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0answers
62 views

To Make a Field Read Only in Service Appointment on Gantt Chart

Currently I'm able to modify/Edit the "Arrival Window" field by right-clicking on Service Appointment(SA-1257)in Gantt Chart. I just want to disable that(Edit) functionality for "Arrival Window Start" ...
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0answers
20 views

ProductItemTranscation, type “consumed” without a ProductConsumed?

I am a bit lost. As far as I understand, a ProductItem in Field Service Lightning is consumed using a ProductConsumed record, which is related to a ProductItemTransaction. If I further understand ...
0
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0answers
58 views

Checkbox Group flow not working in FSL Mobile App

I created a flow for FSL Mobile App , it gets the work order Id and displays the work order line item as checkboxes and updates the status of the ones which are selected. Below is the Screenshot of ...
0
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0answers
114 views

Field Service Lightning Auto Schedule

We are trying to batch update the Auto Schedule checkbox for the unscheduled service appointments in FSL. The batch is set the value to true and then unchecking it as expected but the FSL_AutoSched ...
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0answers
26 views

Can I Stamp my Service Appointment Status?

I'm looking to capture via the process builder when a Service Appointment status has been changed, and I want to store this timestamp in a custom field from a custom object for each one of the ...
0
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0answers
28 views

Can I Capture Status Change Times in a Service Appointment?

my team and I want to capture the exact time when a Service Appointment Status changes in order to build metrics around this. So far this are the statuses that I have: Schedules, Responded, Dispatched,...
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0answers
42 views

Does Salesforce and/or Field Service Lightning have an invoice option?

I would like to know if salesforce and Field Service Lightning have an option to bill/invoice the services that we would be bringing to out clients.
0
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1answer
41 views

How can I use the Data Loader to connect SSIS?

My team wants to take data from Salesforce and using Integration Services, integrate that data to another platform. First of all , I would like to know if this is possible, and if it is, is there any ...
0
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1answer
67 views

Process Builder: How can I call another object while creating Work Order?

I'm trying to make the following happen. When creating a Work Order there are two fields that hold a master-relationship (Accounts & Assets). I want to create a process that allows me to call the ...
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0answers
141 views

Sharing service appointment to resource

https://resources.docs.salesforce.com/212/latest/en-us/sfdc/pdf/salesforce_field_service_lightning_managed_package.pdf Page 22: When a service appointment’s status is changed to Dispatched, the record ...