Questions tagged [field-service-lightning]

Field Service Lightning is a powerful, customizable set of features that you can use to set up a mobile-friendly field service hub in Salesforce. It includes the objects involved in inventory management and work scheduling, such as Asset, Service Resources, Territories, Service Appointment, and Work Order. Also included are the managed package which performs scheduling optimization and related tasks and the iOS and Android mobile apps.

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How to deploy Scheduling Policies in FSL from one environment to another?

I have created Scheduling Policy in my sandbox for FSL. How do I deploy it from Dev Sandbox to Integration sandbox and then to Staging and finally to Production? Is it a manual change or can we do it ...
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61 views

Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
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1answer
458 views

Field Service Lightning in Winter '17

I see that in Winter '17, a number of standard field service objects are added that replicate the functionality of the custom objects in Field Service Lightning's managed package. At this time I have ...
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27 views

FSL mobile app screen elements visibility based on a criteria

We are implementing Field service Lightning. We have a requirement in our FSL mobile flow that on screen elements (text variables) should only be displayed if certain fields are checked which is ...
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27 views

Available edits to Work Order Overview FSL mobile

I am attempting to make edits to what Salesforce refers to as the "work order carousel" on FSL mobile. Particularly the Work Order Overview layout. I would like to edit the Service Appointment card ...
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28 views

Invocable method giving error in FSL flow mobile

I created a flow using Flow designer and it is a FSL mobile flow. Here I basically uploading a file and then using the same for Einstein Prediction and here is how I'm doing. Upload file using ...
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27 views

Lock Service Appointments in Gantt (Field Service)

does anybody know if there is some possibility (e.g. permission set) to lock the gantt diagram in the FS for a specific user? There is this possibility to lock/unlock the whole gantt but the problem ...
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21 views

EndDate and StartDate on Canceled WorkOrders

WorkOrders have a set of standard fields called StartDate and EndDate. According to the SOAP API documentation, they are defined as such: StartDate: The date when the work order goes into effect. ...
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1answer
182 views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
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34 views

How do I get to use Work Order Status Object in FSL?

I have got FSL enabled in of my Sandboxes and I would like to explore and use "Work Order Status and Work Order Line Status" objects. However, I don't seem to find these in the environment. Would like ...
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291 views

“Enable Field Service Lightning” missing in some dev orgs

I have a few dev orgs created before Winter '17, as well as a preview org I created last week. All of them are on Winter '17 now but only the preview org shows "Enable Field Service Lightning" under ...
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12 views

Maintenance Plan to Work Order Field Mapping

Is there any way to customize the field mapping for Work Orders that are generated via Maintenance Plans much in the way that one can map fields between Leads and Accounts/Contacts/Opportunities? For ...
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13 views

How can I make sort for Service Appointment on FSL Mobile App

I have a question for sorting Service Appointment on Field Service Mobile Application. How can change/manage sorting Service Appointments on the app? I guess, the app didn't sort with start/end ...
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12 views

FSL mobile textbox validation

i need a quick help on how to validate if a text box is empty. Currently what I did was created a text box named searchPeople and then I have a decision box checking if this is empty. I’ve created a ...
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Field Service Lightning - Scheduling policies use skills on Work Order Line Item

Is there a way to configure Field Service Lightning so that the Skill Requirements on Work Order Line Item are being used for scheduling?
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19 views

What are the Location and Associated Location objects in FSL?

I am getting started with FSL and came across the Locations & Associated Locations object. I understand that a location can be used to represent warehouses and other inventory locations. In our ...
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59 views

Field Service Lightning “Cannot Dispatch Next Service Error”

I've been implementing and developing Salesforce , Field Service Lightning in order to pursuit my workplace goals and mission. Currently the workforce is experiencing a short block that needs to be ...
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23 views

Field Service Lightning Inventory Setup

We are Facing one critical issue: We have set up the Virtual Location For our Technician and added all the Product in his Inventory by the help of the Product Item , But still in The FSL app it is ...
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1answer
46 views

Lightning Component - Detect Data Change from Another Source

I've built a lightning component that receives a ServiceAppointment (Field Service Lightning) record from a parent component, and leveraging this component to face a VisualForce page via an <iframe&...
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81 views

FSL: Book appointment as Community User

I am looking for a native way to allow Community users to book service appointments. In Community Builder there is the Appointment Management component which needs to be linked to a custom-defined ...
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62 views

To Make a Field Read Only in Service Appointment on Gantt Chart

Currently I'm able to modify/Edit the "Arrival Window" field by right-clicking on Service Appointment(SA-1257)in Gantt Chart. I just want to disable that(Edit) functionality for "Arrival Window Start" ...
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20 views

ProductItemTranscation, type “consumed” without a ProductConsumed?

I am a bit lost. As far as I understand, a ProductItem in Field Service Lightning is consumed using a ProductConsumed record, which is related to a ProductItemTransaction. If I further understand ...
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58 views

Checkbox Group flow not working in FSL Mobile App

I created a flow for FSL Mobile App , it gets the work order Id and displays the work order line item as checkboxes and updates the status of the ones which are selected. Below is the Screenshot of ...
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114 views

Field Service Lightning Auto Schedule

We are trying to batch update the Auto Schedule checkbox for the unscheduled service appointments in FSL. The batch is set the value to true and then unchecking it as expected but the FSL_AutoSched ...
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26 views

Can I Stamp my Service Appointment Status?

I'm looking to capture via the process builder when a Service Appointment status has been changed, and I want to store this timestamp in a custom field from a custom object for each one of the ...
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28 views

Can I Capture Status Change Times in a Service Appointment?

my team and I want to capture the exact time when a Service Appointment Status changes in order to build metrics around this. So far this are the statuses that I have: Schedules, Responded, Dispatched,...
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42 views

Does Salesforce and/or Field Service Lightning have an invoice option?

I would like to know if salesforce and Field Service Lightning have an option to bill/invoice the services that we would be bringing to out clients.
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1answer
41 views

How can I use the Data Loader to connect SSIS?

My team wants to take data from Salesforce and using Integration Services, integrate that data to another platform. First of all , I would like to know if this is possible, and if it is, is there any ...
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141 views

Sharing service appointment to resource

https://resources.docs.salesforce.com/212/latest/en-us/sfdc/pdf/salesforce_field_service_lightning_managed_package.pdf Page 22: When a service appointment’s status is changed to Dispatched, the record ...
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30 views

How is this Authentication Option called and how can I implement it?

Recently I was working within my Salesforce Sandbox and when I switched to the Sandbox version of the application, Field Service Lightning, the authentication platform below appeared. I'm interested ...
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48 views

How can I create Product Request via FSL Mobile Version?

Greetings I've been having the following problem in the Field Service Lightning Mobile App. As a dispatcher I want my crew to be able to Request the products that they will be using during their work ...
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1answer
89 views

Field service lightning crashing on Android constantly

We have just implemented FSL in our business and all installers using FSL app on Android phones are reporting multiple crashes without exception. Has anyone else experienced this issue? Is there a ...
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72 views

Field Service Lightning Location Tracker

I'm currently using Field Service Lightning. As a Dispatcher I would like for the travel time to be calculated depending where my technician is, or his home address. How can I make this possible? The ...
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1answer
81 views

Customizing the flow message on the Mobile

We are calling a Flow from the Mobile App and we want to customize the success/error message. Example. Let us say the Quick Action name is 'Check In'. Happy Path: 1) From the Mobile App, click on '...
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192 views

Multiselect picklist type of flow is not supported in Field service lightning mobile application (Android)

Here I have created one visual flow and in that flow i have used 'Multi-Select Picklist' for choose multi record and it's working fine in my desktop & iOS application but not in "Android" ...
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2answers
654 views

FSL: Check In, Check Out feature

In Salesforce Field Service Lightning: I added the Check In, Check Out quick actions to the Page Layout under Salesforce Mobile and Lightining Experience section. But these actions does not show up ...
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1answer
29 views

Maintenance Plan, Service territories object and Associated objects are not Visible

one of the my dev org shows "Enable Field Service Lightning" under Setup > Build > Customize > Field Service > Field Service Settings. my another org just have "Enable Work Orders". Is there something ...
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2answers
500 views

FSL - Work Order Status Vs Service Appointment status

What is the purpose of Work Order Status field? I want the Work Order status to be automatically completed, if all the Service Appointments of that Work Order are completed. How to configure this? ...
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1answer
246 views

Address object - can I use this for non Field Service purposes?

I discovered there is a standard Address object, but that it only appeared once we set up Field Services. Does this mean it cannot/should not be used outside of FS functionality? I have a custom ...
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1answer
97 views

Field Service Lightning - Update record offline

We are working on FSL Salesforce, we need help in below scenario Field agent uses FSL app on mobile and update the status of Service appointment according to their work. Suppose today he updated the ...
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1answer
248 views

Enabling Field Service Lightning on Developer

I'm trying to enable Field Service Lightning within a Developer Edition. The posts I've seen refer to contacting Salesforce if you have a paid edition, but there seems to be no answer when trying to ...
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1answer
169 views

Mixed DML Operation - creating Resource via Flow

I have a Flow where I create a User and a resource, related to that user, the object resource is managed by Field Service Lightning Package from Salesforce. The Flow itself seems to work fine, except ...
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1answer
99 views

How can I deploy fields on the new ServiceAppointment or ServiceTerritory objects?

Salesforce has baked some standard Field Service Lightning objects into the Winter 17 release, like "ServiceAppointment". But those do not appear to be exposed in the metadata API or in ChangeSets. ...
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1answer
510 views

Error in Field Service Book Appointment

I have assigned a user "FSL Dispatcher" profile and trying to Book an Appointment via that user but on clicking on "Get Appointments" i am getting attempt to dereference a null object error. Am i ...