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Questions tagged [field-service-lightning]

Field Service Lightning is a powerful, customizable set of features that you can use to set up a mobile-friendly field service hub in Salesforce. It includes the objects involved in inventory management and work scheduling, such as Asset, Service Resources, Territories, Service Appointment, and Work Order. Also included are the managed package which performs scheduling optimization and related tasks and the iOS and Android mobile apps.

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Sharing service appointment to resource

https://resources.docs.salesforce.com/212/latest/en-us/sfdc/pdf/salesforce_field_service_lightning_managed_package.pdf Page 22: When a service appointment’s status is changed to Dispatched, the record ...
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Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
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fsl mobile - how to complete service appointment?

I probably miss something. How the resource set his service appointment as completed in the FSL mobile app ?
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23 views

How is this Authentication Option called and how can I implement it?

Recently I was working within my Salesforce Sandbox and when I switched to the Sandbox version of the application, Field Service Lightning, the authentication platform below appeared. I'm interested ...
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How can I create Product Request via FSL Mobile Version?

Greetings I've been having the following problem in the Field Service Lightning Mobile App. As a dispatcher I want my crew to be able to Request the products that they will be using during their work ...
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17 views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
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12 views

Field service lightning crashing on Android constantly

We have just implemented FSL in our business and all installers using FSL app on Android phones are reporting multiple crashes without exception. Has anyone else experienced this issue? Is there a ...
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1answer
16 views

In Field Service Lightning Test Class on ServiceReport throws Methods defined as TestMethod do not support Web service callouts

In Field Service Lightning I have a Trigger on ServiceReport which sends an email with attachment coming from ContentVersion. This is the Test class I have written. @isTest private class ...
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15 views

Field Service Lightning Location Tracker

I'm currently using Field Service Lightning. As a Dispatcher I would like for the travel time to be calculated depending where my technician is, or his home address. How can I make this possible? The ...
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1answer
23 views

Customizing the flow message on the Mobile

We are calling a Flow from the Mobile App and we want to customize the success/error message. Example. Let us say the Quick Action name is 'Check In'. Happy Path: 1) From the Mobile App, click on '...
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1answer
35 views

Field Service Lightning Mobile - Push Notifications Never Received

Have installed the managed package for iOS, have turned on notifications in Field Service Settings, and have also set up field tracking/etc. per known issues list, but still no notification is pushed ...
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Field Service Service Change Set License Errors

I'm currently implementing Field Service Lightning into production. In order to pass the configurations that I developed in the sandbox I created a change set. Whenever I try to pass both the License &...
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28 views

Product Items Serial Number Error

I have an Excel with multiple Product Items. They all have different manufacturer codes , but since they are parts they don't carry a Serial Number. What's the problem? Some products are repeated ...
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60 views

Why am I unable to delete a Service Resource record?

I am trying to delete a Service Resource record but there is no delete button anywhere. Whether I have the record selected, or click the drop down menu next to it, or look in the quick actions / ...
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1answer
56 views

Field Service Lightning Mobile Notifications

I'm currently using Salesforce, Field Service Lightning. When I assign Service Appointments to the technicians they do not receive notifications about them in their phones, even thought the ...
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How do I get to use Work Order Status Object in FSL?

I have got FSL enabled in of my Sandboxes and I would like to explore and use "Work Order Status and Work Order Line Status" objects. However, I don't seem to find these in the environment. Would like ...
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49 views

Multiselect picklist type of flow is not supported in Field service lightning mobile application (Android)

Here I have created one visual flow and in that flow i have used 'Multi-Select Picklist' for choose multi record and it's working fine in my desktop & iOS application but not in "Android" ...
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2answers
56 views

Salesforce Triggers [closed]

In the Salesforce , Field Service Lightning application there is a Dispatcher console with multiple status fields in it. I created a custom field in it and called it 'Responded'. What do I wanna do ...
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116 views

FSL: Check In, Check Out feature

In Salesforce Field Service Lightning: I added the Check In, Check Out quick actions to the Page Layout under Salesforce Mobile and Lightining Experience section. But these actions does not show up ...
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Flow: How do I pass the Id of the current record to Flow?

I am calling this flow from the field service mobile App. This flow will update the custom fields on the current record. Pre-requisite: The flow need to be saved as a Mobile Flow. 1) In the flow ...
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1answer
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Service Appointment on fsl mobile not show on some device

When I create Service Appointment cempleted, The Service Appointment can show on field service lightning app(fsl mobile), When I test on Iphone6s+ it's show in app, But when I test on IPhone7 and ...
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1answer
88 views

Field Service Ligthning Mobile App Extension URL Global Parameters

I wants to open iOS app using app extension from Field Service Lightning(FSL) application. Is there anyway to open the iOS app with the same session from which the FSL app is logged in(like passing ...
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1answer
43 views

Field Service Lightning - some objects not visible in dataloader

I am trying to use dataloader.io to load data into a standard Field Service Lightning object - "Product Request". However I cannot see this object in the available objects for dataloader. I'm also ...
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1answer
18 views

Maintenance Plan, Service territories object and Associated objects are not Visible

one of the my dev org shows "Enable Field Service Lightning" under Setup > Build > Customize > Field Service > Field Service Settings. my another org just have "Enable Work Orders". Is there something ...
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2answers
132 views

FSL - Work Order Status Vs Service Appointment status

What is the purpose of Work Order Status field? I want the Work Order status to be automatically completed, if all the Service Appointments of that Work Order are completed. How to configure this? ...
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1answer
37 views

Address object - can I use this for non Field Service purposes?

I discovered there is a standard Address object, but that it only appeared once we set up Field Services. Does this mean it cannot/should not be used outside of FS functionality? I have a custom ...
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63 views

Unable to update status of service appointment from sites

we have created one site and assigned custom visualforce page to the same we are trying to update service appointment status form this VF page but when i select site is preview by system admin it ...
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1answer
43 views

Field Service Lightning - Update record offline

We are working on FSL Salesforce, we need help in below scenario Field agent uses FSL app on mobile and update the status of Service appointment according to their work. Suppose today he updated the ...
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How to keep users from editing their own inventory in Field Service Lightning App?

In the Inventory tab in the FSL app, the lightning bolt has an action "Edit Inventory". Can you get rid of it? I want my users to not be able to edit their own inventory. Items in there are ...
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Does the 'Fix Overlaps' setting in FSL trigger when a user manually creates an overlapping service appointment on the gantt?

I am trying to test the 'Fix Overlaps' feature in FSL. When I move a service appointment into an overlapping / double-booked scenario, the 'Fix Overlaps' feature runs, but nothing is rescheduled. ...
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59 views

Track service engineer is going out side of polygon in Salesforce FSL (Field Service Lightning)

I need to check whether service engineer is going outside the Map Polygon defined in Salesforce Field Service tab. If anyone have the idea then, please suggest. Thanks In Advance...!!
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39 views

Does Standard Address Object Support Custom Fields?

I'm trying to find out if the standard Address object will work for a use case in an org we are building out over the next several months. I have been informed they will use Field Service Lightning, ...
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117 views

How to use qr code in field service

In the salesforce presentation of FSL, it's said that we cane Use QR code. I'm implementing the FSL, and i don't find any mention of this in the developer documentation. I already have Work Orders ...
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105 views

Custom (Apex) Work Rules and Scheduling Policies in Field Service LIghtning

I'm looking to extend scheduling policies (work rules and service objectives) in ways that are beyond the declarative capabilities. Has anyone had luck extending these or know of any documentation on ...
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Value is not populated when access through FSL mobile app

we have trigger on Service appointment object and we have used logic that when Service report is not available then we can't change the status of service appointment to complete status with additional ...
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96 views

FSL: Using Operating Hours with Accounts when the Field Services Lightning Managed Package is installed

I have FSL (Field Service Lightning) installed with the FSL Managed Package. In the help docs regarding using Operating Hours on the Account: https://help.salesforce.com/articleView?id=...
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Can mobile users (Android or iOS) complete line items?

I can see all the line items on a work order in the app, but it seems the most I can do is interact via chatter with them - I can't "complete" a line item. Is there a way to do this? Or any way to ...
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34 views

Field Service Lightning Book Appointment

To extend the functionality of Book Appointment Lightning Component, I tried 2 methods: Using the FSL:BookAppointment in VF page and passing the current record id in recordId attribute of the ...
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If EmailDeliverability is set to 'No Access', does this stop Field Service notifications coming through?

We have Field Services installed and have all the settings to allow for notifications set up as per the documentation (under Field Services Settings). We used to get the notifications but these seem ...
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105 views

Field Service Lightning - Create Service Appointment off Opportunity

I was looking to be able to add the Service Appointment related list to the opportunity object. I can't seem to find it even though I thought it was capable of being related to an opportunity. Is it ...
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392 views

Display related records in Flow

I'm trying to display related work order line items in a flow that is fired off from a work order. I found this great post by Andy in the Cloud but am having trouble wrapping my head around the flow ...
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121 views

TrailheadEnable Field Service and Create Service Resources

I am unable to complete the hands-on for Enable Field Service Basics as in my Dev Org I do not have an option to check Service Cloud User & Service Resource. Can someone please help? Also I can ...
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1answer
467 views

Open iOS app from Field Service Lightning mobile app

I require to open another app from FSL mobile app when someone clicks an URL on FSL Mobile Screen. for example, as how we open google maps for directions from yelp mobile app or browser etc. Once I ...
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49 views

Field service lightning [closed]

I am researching on Field service lightning and i have some questions on it. 1)is FSL available in sales cloud? 2)is it necessary to install FSL managed package?
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1answer
102 views

Validation rule to limit possible parent records for service appointment

According to this: https://help.salesforce.com/articleView?id=fs_appointment_guidelines.htm&type=5 To limit objects that could be parents for Service appointment I should create validation rule ...
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1answer
81 views

ServiceAppointment sObject Type not supported in Java Script Button

ServiceAppointment is a Standard object when you enable Field Service settings. I used the below code in Java Script Button. {!REQUIRESCRIPT("/soap/ajax/29.0/connection.js")} {!REQUIRESCRIPT("/soap/...
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1answer
162 views

Enabling Field Service Lightning on Developer

I'm trying to enable Field Service Lightning within a Developer Edition. The posts I've seen refer to contacting Salesforce if you have a paid edition, but there seems to be no answer when trying to ...
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1answer
281 views

Activate Field Service Lightning feature in a Salesforce DX scratch org?

I am struggling to figure out how to -- or if it's even possible to -- create a DX scratch org with the "Field Service Lightning" (FSL) feature installed. Based on the feature list here I'm guessing ...
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1answer
1k views

Open aura:application from link on Salesforce1

I am building a Lightning application as this: <aura:application description="AppDescription" implements="force:appHostable" extends="force:slds" > <...
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117 views

Mixed DML Operation - creating Resource via Flow

I have a Flow where I create a User and a resource, related to that user, the object resource is managed by Field Service Lightning Package from Salesforce. The Flow itself seems to work fine, except ...