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Questions tagged [field-service-lightning]

Field Service Lightning is a powerful, customizable set of features that you can use to set up a mobile-friendly field service hub in Salesforce. It includes the objects involved in inventory management and work scheduling, such as Asset, Service Resources, Territories, Service Appointment, and Work Order. Also included are the managed package which performs scheduling optimization and related tasks and the iOS and Android mobile apps.

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FSL Service Appointment Test class

I have a problem with Field Service Lightning managed package in my test class. Context: I have done the next things: Create a Lightning Component and a Apex Controller to change the service ...
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12 views

ProductItemTranscation, type “consumed” without a ProductConsumed?

I am a bit lost. As far as I understand, a ProductItem in Field Service Lightning is consumed using a ProductConsumed record, which is related to a ProductItemTransaction. If I further understand ...
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8 views

Checkbox Group flow not working in FSL Mobile App

I created a flow for FSL Mobile App , it gets the work order Id and displays the work order line item as checkboxes and updates the status of the ones which are selected. Below is the Screenshot of ...
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2answers
33 views

How to create Operating Hours for Apex Testing

I can't really find a solution for this, but does anyone can help me with creating Operating Hours for Apex Testing? I'm not quite sure what I have to create? Only the Operating Hours - record or more?...
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12 views

Field Service Lightning Auto Schedule

We are trying to batch update the Auto Schedule checkbox for the unscheduled service appointments in FSL. The batch is set the value to true and then unchecking it as expected but the FSL_AutoSched ...
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18 views

Can I Stamp my Service Appointment Status?

I'm looking to capture via the process builder when a Service Appointment status has been changed, and I want to store this timestamp in a custom field from a custom object for each one of the ...
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19 views

Can I Capture Status Change Times in a Service Appointment?

my team and I want to capture the exact time when a Service Appointment Status changes in order to build metrics around this. So far this are the statuses that I have: Schedules, Responded, Dispatched,...
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20 views

Does Salesforce and/or Field Service Lightning have an invoice option?

I would like to know if salesforce and Field Service Lightning have an option to bill/invoice the services that we would be bringing to out clients.
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1answer
18 views

How can I use the Data Loader to connect SSIS?

My team wants to take data from Salesforce and using Integration Services, integrate that data to another platform. First of all , I would like to know if this is possible, and if it is, is there any ...
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1answer
33 views

Process Builder: How can I call another object while creating Work Order?

I'm trying to make the following happen. When creating a Work Order there are two fields that hold a master-relationship (Accounts & Assets). I want to create a process that allows me to call the ...
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34 views

Sharing service appointment to resource

https://resources.docs.salesforce.com/212/latest/en-us/sfdc/pdf/salesforce_field_service_lightning_managed_package.pdf Page 22: When a service appointment’s status is changed to Dispatched, the record ...
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39 views

Field Service Lightning to track location and to auto change the status of the schedule appointment to Done

A user goes to a scheduled appointment. He changes the status to arrived. When the user leaves the location, track his location and when they leave the location - auto change the status of the ...
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28 views

How is this Authentication Option called and how can I implement it?

Recently I was working within my Salesforce Sandbox and when I switched to the Sandbox version of the application, Field Service Lightning, the authentication platform below appeared. I'm interested ...
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26 views

How can I create Product Request via FSL Mobile Version?

Greetings I've been having the following problem in the Field Service Lightning Mobile App. As a dispatcher I want my crew to be able to Request the products that they will be using during their work ...
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1answer
55 views

How can I edit Service Appointments via Field Service Lightning Mobile App?

Recently I've implemented Field Service Lightning into my workforce. Sadly I've come up with an unexpected blocker. My technicians can't edit the Service Appointments via mobile app that have been ...
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1answer
34 views

Field service lightning crashing on Android constantly

We have just implemented FSL in our business and all installers using FSL app on Android phones are reporting multiple crashes without exception. Has anyone else experienced this issue? Is there a ...
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1answer
52 views

In Field Service Lightning Test Class on ServiceReport throws Methods defined as TestMethod do not support Web service callouts

In Field Service Lightning I have a Trigger on ServiceReport which sends an email with attachment coming from ContentVersion. This is the Test class I have written. @isTest private class ...
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37 views

Field Service Lightning Location Tracker

I'm currently using Field Service Lightning. As a Dispatcher I would like for the travel time to be calculated depending where my technician is, or his home address. How can I make this possible? The ...
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1answer
41 views

Customizing the flow message on the Mobile

We are calling a Flow from the Mobile App and we want to customize the success/error message. Example. Let us say the Quick Action name is 'Check In'. Happy Path: 1) From the Mobile App, click on '...
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2answers
90 views

Field Service Lightning Mobile - Push Notifications Never Received

Have installed the managed package for iOS, have turned on notifications in Field Service Settings, and have also set up field tracking/etc. per known issues list, but still no notification is pushed ...
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1answer
148 views

Why am I unable to delete a Service Resource record?

I am trying to delete a Service Resource record but there is no delete button anywhere. Whether I have the record selected, or click the drop down menu next to it, or look in the quick actions / ...
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2answers
106 views

Field Service Lightning Mobile Notifications

I'm currently using Salesforce, Field Service Lightning. When I assign Service Appointments to the technicians they do not receive notifications about them in their phones, even thought the ...
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0answers
22 views

How do I get to use Work Order Status Object in FSL?

I have got FSL enabled in of my Sandboxes and I would like to explore and use "Work Order Status and Work Order Line Status" objects. However, I don't seem to find these in the environment. Would like ...
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93 views

Multiselect picklist type of flow is not supported in Field service lightning mobile application (Android)

Here I have created one visual flow and in that flow i have used 'Multi-Select Picklist' for choose multi record and it's working fine in my desktop & iOS application but not in "Android" ...
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2answers
64 views

Salesforce Triggers [closed]

In the Salesforce , Field Service Lightning application there is a Dispatcher console with multiple status fields in it. I created a custom field in it and called it 'Responded'. What do I wanna do ...
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2answers
244 views

FSL: Check In, Check Out feature

In Salesforce Field Service Lightning: I added the Check In, Check Out quick actions to the Page Layout under Salesforce Mobile and Lightining Experience section. But these actions does not show up ...
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1answer
153 views

Service Appointment on fsl mobile not show on some device

When I create Service Appointment cempleted, The Service Appointment can show on field service lightning app(fsl mobile), When I test on Iphone6s+ it's show in app, But when I test on IPhone7 and ...
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1answer
201 views

Field Service Ligthning Mobile App Extension URL Global Parameters

I wants to open iOS app using app extension from Field Service Lightning(FSL) application. Is there anyway to open the iOS app with the same session from which the FSL app is logged in(like passing ...
0
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1answer
78 views

Field Service Lightning - some objects not visible in dataloader

I am trying to use dataloader.io to load data into a standard Field Service Lightning object - "Product Request". However I cannot see this object in the available objects for dataloader. I'm also ...
0
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1answer
24 views

Maintenance Plan, Service territories object and Associated objects are not Visible

one of the my dev org shows "Enable Field Service Lightning" under Setup > Build > Customize > Field Service > Field Service Settings. my another org just have "Enable Work Orders". Is there something ...
0
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2answers
218 views

FSL - Work Order Status Vs Service Appointment status

What is the purpose of Work Order Status field? I want the Work Order status to be automatically completed, if all the Service Appointments of that Work Order are completed. How to configure this? ...
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1answer
64 views

Address object - can I use this for non Field Service purposes?

I discovered there is a standard Address object, but that it only appeared once we set up Field Services. Does this mean it cannot/should not be used outside of FS functionality? I have a custom ...
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0answers
86 views

Unable to update status of service appointment from sites

we have created one site and assigned custom visualforce page to the same we are trying to update service appointment status form this VF page but when i select site is preview by system admin it ...
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1answer
66 views

Field Service Lightning - Update record offline

We are working on FSL Salesforce, we need help in below scenario Field agent uses FSL app on mobile and update the status of Service appointment according to their work. Suppose today he updated the ...
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87 views

How to keep users from editing their own inventory in Field Service Lightning App?

In the Inventory tab in the FSL app, the lightning bolt has an action "Edit Inventory". Can you get rid of it? I want my users to not be able to edit their own inventory. Items in there are ...
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64 views

Does the 'Fix Overlaps' setting in FSL trigger when a user manually creates an overlapping service appointment on the gantt?

I am trying to test the 'Fix Overlaps' feature in FSL. When I move a service appointment into an overlapping / double-booked scenario, the 'Fix Overlaps' feature runs, but nothing is rescheduled. ...
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0answers
43 views

Does Standard Address Object Support Custom Fields?

I'm trying to find out if the standard Address object will work for a use case in an org we are building out over the next several months. I have been informed they will use Field Service Lightning, ...
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0answers
172 views

How to use qr code in field service

In the salesforce presentation of FSL, it's said that we cane Use QR code. I'm implementing the FSL, and i don't find any mention of this in the developer documentation. I already have Work Orders ...
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0answers
114 views

Custom (Apex) Work Rules and Scheduling Policies in Field Service LIghtning

I'm looking to extend scheduling policies (work rules and service objectives) in ways that are beyond the declarative capabilities. Has anyone had luck extending these or know of any documentation on ...
0
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1answer
558 views

Open iOS app from Field Service Lightning mobile app

I require to open another app from FSL mobile app when someone clicks an URL on FSL Mobile Screen. for example, as how we open google maps for directions from yelp mobile app or browser etc. Once I ...
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0answers
52 views

Field service lightning [closed]

I am researching on Field service lightning and i have some questions on it. 1)is FSL available in sales cloud? 2)is it necessary to install FSL managed package?
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1answer
123 views

Validation rule to limit possible parent records for service appointment

According to this: https://help.salesforce.com/articleView?id=fs_appointment_guidelines.htm&type=5 To limit objects that could be parents for Service appointment I should create validation rule ...
2
votes
1answer
97 views

ServiceAppointment sObject Type not supported in Java Script Button

ServiceAppointment is a Standard object when you enable Field Service settings. I used the below code in Java Script Button. {!REQUIRESCRIPT("/soap/ajax/29.0/connection.js")} {!REQUIRESCRIPT("/soap/...
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1answer
182 views

Enabling Field Service Lightning on Developer

I'm trying to enable Field Service Lightning within a Developer Edition. The posts I've seen refer to contacting Salesforce if you have a paid edition, but there seems to be no answer when trying to ...
7
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1answer
344 views

Activate Field Service Lightning feature in a Salesforce DX scratch org?

I am struggling to figure out how to -- or if it's even possible to -- create a DX scratch org with the "Field Service Lightning" (FSL) feature installed. Based on the feature list here I'm guessing ...
3
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1answer
1k views

Open aura:application from link on Salesforce1

I am building a Lightning application as this: <aura:application description="AppDescription" implements="force:appHostable" extends="force:slds" > <...
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1answer
122 views

Mixed DML Operation - creating Resource via Flow

I have a Flow where I create a User and a resource, related to that user, the object resource is managed by Field Service Lightning Package from Salesforce. The Flow itself seems to work fine, except ...
2
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2answers
592 views

Field Service Lightning Managed Packages

I am trying to implement FSL in my developer edition and I could not find the URL to install Managed packages for both Base and Lightning Package. Can someone help me on that?
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1answer
85 views

How can I deploy fields on the new ServiceAppointment or ServiceTerritory objects?

Salesforce has baked some standard Field Service Lightning objects into the Winter 17 release, like "ServiceAppointment". But those do not appear to be exposed in the metadata API or in ChangeSets. ...
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1answer
453 views

Can't work with Location object in FSL

With Field Service Lightning, a Location object was added. When we try to work with this object it's always saying that we are referencing the System.Location object. How can I reference the Location ...