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Questions tagged [field-service-lightning]

Field Service Lightning is a powerful, customizable set of features that you can use to set up a mobile-friendly field service hub in Salesforce. It includes the objects involved in inventory management and work scheduling, such as Asset, Service Resources, Territories, Service Appointment, and Work Order. Also included are the managed package which performs scheduling optimization and related tasks and the iOS and Android mobile apps.

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How to add LWC Global action in FSL

I wanted to add a global action in FSL app from where LWC will be called. I used this solution LWC Global action using Aura component wherein I called my LWC from aura, but it is not visible in FSL ...
Ashesh Kumar's user avatar
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36 views

Data is not getting populated in LocationStatus and ApptAssistantInfoUrl field in AssignedResource Object for mechanic tracking in FSL app

We have a requirement that customer can track mechanic's location. For that we have installed and set up Appointment Assistant package. Created new Status value under the Service Object, known as '...
Agnibha's user avatar
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Auto/Manually Generation of Work Order Through Maintenance plan

We are using the maintenance plan for generating work orders (WO) and service appointments (SA) on a recurring pattern, such as generating an SA every 14 days. We are able to generate the WO/SA, but ...
Bhushan Kalsarpe's user avatar
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31 views

Formula validation on Field service lightning mobile app

I am trying to validate a number field on the FSL app which should accept only 10 digits and check for the format of mobile numbers like '1234567890' or '(123) 456-7890'. Following all the rules and ...
kumar's user avatar
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Allow Technicians to Create Work Orders in Field Service Mobile App

We have a Field Service Mobile App requirement wherein selected Technicians are allowed to create a Work Order (WO) via quick action. We have successfully implemented this with an FSM Flow and a ...
code-mma's user avatar
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13 views

Issue with automatic Bundling in Field Service

I have an issue with the automatic bundling in FSL ! I set up to run the batch every day at 11 pm (for 5 different territories) ! For a specific territory, when then Bundle is created, if I run again ...
Marie G's user avatar
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27 views

Is it possible to edit the "edit" screen of Service Appointment in the Field Service Mobile App?

Recently I've implemented Field Service Flow to send an error if there's a change on an specific status of Service Appointment and there's no service report associated to it. It worked when the user ...
Maíra Silveira e Silva's user avatar
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27 views

Updates from FSL mobile flow queued when Access to LWC system permission given to user

I have noticed an issue which is related to delay in Salesforce updates when using a Field Service Mobile Flow. There are two update record elements within the flow and couple of subflows which ...
Man0har1919's user avatar
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40 views

Formula Field Image in FSL Mobile App

I have a custom formula field that outputs an IMAGE based on a boolean, it's working fine both for desktop and the mobile app but doesn't render anything on Field Service mobile app is it a limitation?...
Sérgio Oliveira's user avatar
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1 answer
57 views

Enable Field Service bundling features in Developer Edition org

I am attempting to try out the bundling features available in Field Service Lightning. As part of this, I am following the steps outlined in the below support documentation. https://help.salesforce....
David Scott's user avatar
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refreshApex doesn't work in lwc Salesforce Field service mobile app

I have a global quick action that invokes lwc in Field Service mobile app. When deleting resource absence record, and call 'refreshApex', I expect the list retrieved by the wire service to be updated, ...
Naomi's user avatar
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salesforce field service Is there a way to view your team's schedule from the mobile.(not just yours)

We have been taking screenshots of gantt chart and sending it to our supervisors to check their team's schedule when on-job(they only have access to mobile device), is there a way to get the teams ...
Manik's user avatar
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-1 votes
1 answer
175 views

How to add lwc quick action to the profile tab in field service mobile app

I created a quick action button of lwc type. I'm trying to add it to the profile tab actions. I thought it was the service Resource layout, so I added the button there, but it's not showing. When I ...
Naomi's user avatar
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81 views

Task creation from QuickAction giving error when I'm pre-defining 'assign to' value using formula and also app is closing in FSL app

I am trying to create a task from Work Order using Quick Action where Task will be assigned to the Supervisor of the Technician who's creating the task. I am pre-defining 'Assigned to' value in Quick ...
Agnibha's user avatar
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168 views

Does the File Uploading Custom Components works for FSL mobile app?

I have created a Lightning Web Component (LWC) that successfully converts multiple images into a single PDF in my developer org. However, when I try to use the same LWC component in my Field Service ...
Deepan Chakaravarthy's user avatar
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1 answer
81 views

Salesforce FieldService - Define template for subject of auto-generated WorkOrders

In Salesforce FieldService, I recently migrated my MaintenancePlans from using frequency fields (FF) (frequency and frequency type) to using MaintenanceWorkRules for auto-generating my maintenance ...
HeXor's user avatar
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1 answer
77 views

Remove "Match Gantt Dates "- FSL

I want to hide this but I am not able to find the exact custom permission for this. Please help me out
Aditya Kumar Kannaujia's user avatar
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80 views

Test Service Report Creation

I made a trigger on Service Report and I'm trying to write a test class for it, but I get this error every time I try to insert a Service Report in a test function or my makeData function: System....
Rostyslav Popov's user avatar
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419 views

Field Service Booking an Appointment Error

I am having problem booking an appointment using Salesforce FSL managed package in a sandbox environment. I login as user with the agent permission set and license assigned and I tried booking an ...
Dabidee's user avatar
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324 views

Appointment Assistant Setup - FSL

I'm currently attempting to complete the Field Service Settings setup. The section on Appointment Assistance is visible along with the fields even though the package is not installed. I don't seem to ...
Dragos Zelezneac's user avatar
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129 views

Using Field Service lightning objects in a custom application

I have to build a time-tracking application on salesforce. The customer already uses service cloud and intends to implement Field service lightning soon. Idea is to have this time tracking feature for ...
V S's user avatar
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1 answer
145 views

How to enable ServiceAppointmentGroup in salesforce?

How to enable ServiceAppointmentGroup in salesforce. Is it part of Health cloud or Field service lightning? Do we need to contact salesforce to enable this in sandbox, it is available in production. ...
RaJu's user avatar
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1 answer
219 views

Getting an error as 'This product is already required on the parent record. while creating a Product Required Record

I'm inserting a Product Required record via a flow and I'm getting an error saying "This product is already required on the parent record". There's no validation rules existing for this ...
Prasad Ruwanpathirana's user avatar
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1 answer
440 views

FSL Service Appointment Schedule more than 2 records in dependent mode (Same Start)

I have following requirement: "As an dispatcher agent I want to schedule up to 3 or more Service Appoitments for the same time to different Service Resources." In Field Service Lightning we ...
Marcin Frank's user avatar
1 vote
1 answer
483 views

Remove 'Reshuffle' button in GANTT- FSL

I want to remove reshuffle, Schedule buttons from GANTT display: I can't find any option sin field service admin settings. Can someone help on this?
Prathyusha's user avatar
1 vote
1 answer
2k views

Using FSL.AppointmentBookingService.GetSlots() method in Unit Tests

I'm trying to verify the validity of my endpoint that is using FSL.AppointmentBookingService.GetSlots() method in Unit Tests. No matter what data I'm preparing method is always returning me an empty ...
Filip Osiński's user avatar
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1 answer
241 views

Field is not writeable: SkillRequirement.RelatedRecordId

I created Apex Trigger to check if SkillRequirement on Work Order and related Work Type are same or different if some field is changed on Work Order. Sometimes SkillRequirement on WorkType has been ...
mkzyk's user avatar
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0 votes
5 answers
662 views

Field Service Mobile Application

I am trying to add a lightning component in Field Service Mobile app using Global action. I've added a global action using my custom lightning component. And then added that action in Publisher ...
ali azam's user avatar
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1 answer
823 views

How to debug field service lightning flow via Debug

I checked most of the FSL resource to find how to debug a Field Service flow, but couldn't find anything. Is there simple way to debug FSL flow?
harnish's user avatar
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1 vote
1 answer
2k views

Validation rule on parent object that checks a field on the child for duplicates

I'm working on a validation rule for field service and I'm wondering if this is possible. We have the Product Request parent object, and the Product Request Line Item child object. There is a field ...
Sarah's user avatar
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2 answers
1k views

Field Service Mobile App - Cannot update Global Actions

UPDATE: The screenshot below is from the Field Service Mobile App. Not the standard Salesforce App. Is the Field Service Mobile App limited in terms of editing Global Actions? When editing the ...
h3110's user avatar
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1 answer
3k views

Salesforce Field Service Lightning > Service Appointment is not appearing on the Mobile App

Service resource 'Jane Cando' have been assigned a service appointment with a parent WO. The service appointment is being displayed in the Gannt chart and scheduled for 20-June-2022. When I login with ...
Umer's user avatar
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1 answer
1k views

Formula Fields with Images in the Field Service Mobile App

I am trying to get images to appear in my formula field as described in this article in the Salesforce Field Service Mobile App: https://help.salesforce.com/s/articleView?id=sf....
Ian Fitzpatrick's user avatar
1 vote
1 answer
193 views

How to create Field Service Lighting permission sets via SFDX

I'm strugging with the Field Service Lightning and how it blends with the SFDX story Our business analyst is already cooking up a storm in a sandbox where she has FSL all working and configured.. so I'...
bkwdesign's user avatar
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1 vote
1 answer
116 views

How to connect Candidate(FLS) button to specific account record type?

In my org we have a few account record types. The button Candidates(positioned as action on account layout) works perfectly for just one record type and I want it to work with other ones too(I am ...
Vesna Vesnic's user avatar
1 vote
0 answers
108 views

Layout of Flow launched from Visualforce

I configured a resource action in the "Dispatcher Console UI" of Field Service Admin; the action is of type Visualforce and the latter starts a flow approximately like this: <apex:page ...
Felix van Hove's user avatar
2 votes
2 answers
649 views

How to deploy STATUS TRANSITIONS under Service Appointment Life Cycle from one sandbox to another sandbox/production?

I am trying to find the metadata/data through which I can deploy STATUS TRANSITIONS under Service Appointment Life Cycle? is there any way via which I can migrate it or will I have to replicate it ...
Chirag Jain's user avatar
1 vote
0 answers
327 views

Custom label or translation in custom action in field service dispatcher console

is possible to translate or use custom labels in "Custom actions" of the Field Service Dispatcher Console UI? There is a workaround to avoid the unique single language? The field is ...
Willian Matheus's user avatar
1 vote
0 answers
514 views

What is the syntax for the Field Service Mobile App Extension config of Launch Value for a Lightning App Tab?

I want to open a Lightning App Tab in Salesforce Mobile from the Field Service Mobile app. I created an App Extension in my Field Service Mobile settings. I configured the extension like this: Type: ...
JamesPrevallet's user avatar
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0 answers
574 views

Lightning Scheduler - Review Service Appointment Screen Issue

"Parent Record" field display blank value in Review Service Appointment screen (Salesforce Lightning Scheduler). Below are the steps: Added flow (Outbound New Appointment) action in Work ...
sfdckoks's user avatar
0 votes
1 answer
4k views

System.JSONException: Type cannot be serialized (Can't Serialize getSlots results into a JSON string)

Can't Serialize getSlots results into a JSON string and i get this error 'System.JSONException: Type cannot be serialized' ! please help ! This is my code : public class BookingServiceFslFlow { @...
Adil ProWebMaster's user avatar
2 votes
0 answers
731 views

In Apex, check if coordinate is in polygon without using Field Service API

I use FSL.PolygonUtils from Field service package, to check if a latitude/longitude is within a service territory. I want to separate my territories with record types. The problem is that API doesn't ...
krishnaSF's user avatar
0 votes
1 answer
1k views

Field Service Lightning Data Sync Issue

Please help me out. I am getting this error(mentioned in image below) on Field Service Lightning Mobile App. What could be the reason?
SF Dev's user avatar
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1 vote
0 answers
888 views

FSL: Unable to retrieve slots using GetABSlots (AppointmentBookingService)

I'm trying to use the getABSlots method of the AppointmentBookingService class, after setting up the "complex work" of service appointments in our field service settings. This is how our ...
Lucas Calegari's user avatar
1 vote
1 answer
699 views

Getting available time slots in Lightning Scheduler

When creating a Service Appointment in Lightning Scheduler there is no standard validation to prevent from booking a Service Resource multiple times during the same time slot. How can we get available ...
Jordan's user avatar
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1 vote
2 answers
1k views

What is the difference between Schedule and Optimize in Dispatcher Console in Field Service Lightning?

In the Field Service Dispatcher Console, there seems to be two ways in which we can ask the platform to schedule Service Appointments. The first is the Schedule button and the second is the Optimize ...
Dave Smith's user avatar
1 vote
2 answers
956 views

FSL : Not able to Search Product field in Quick action from flow

BackGround I am facing a weird issue related to quick action and flow, I have created FSL Mobile flow, and inside the flow, I am using quick action, which is creating Work Order Line Record, in Quick ...
Sarvesh's user avatar
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0 votes
0 answers
252 views

How can I test functionality that only exists as a REST API call?

The only way to create a Service Report programmatically in Field Service is to call out via REST to the Actions API (see https://developer.salesforce.com/docs/atlas.en-us.field_service_dev.meta/...
Rob Cowell's user avatar
1 vote
0 answers
268 views

FSL - Select Files Button Not Working for Multiple Photo Upload on IOS device as a part of Screen File Upload compoent

I am using FSL Mobile Flow, to upload multiple files but in IOS Device I have facing an issue with the 'Select File' Button it's not taking photos from a file manager, the screen gets loading every ...
Sarvesh's user avatar
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0 votes
1 answer
388 views

/services/data/v46.0/scheduling giving error: Service not found at: /services/data/v46.0/scheduling

When I try to call the URI: /services/data/v46.0/scheduling from workbench, I am getting the below error: [ { "errorCode" : "NOT_FOUND", "message" : "The ...
Zee S's user avatar
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