Questions tagged [entry-criteria]

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6
votes
1answer
383 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
2
votes
1answer
49 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
1
vote
3answers
102 views

Journey rejected contacts

I have a list of rejected contacts in one of my running journeys. I see the status is 'Failed' but I need to know why. I ran the preview of the email for those contacts and worked well so I don't ...
1
vote
1answer
287 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
1
vote
1answer
84 views

Evaluate All Records using Salesforce Data in Journey Builder

When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records. But when ...
1
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1answer
83 views

Salesforce Data as Entry Event Source

When using Salesforce Data as Entry Event Source, is it possible to make the segmentation directly from the Salesforce Contact object, with specific criteria, so that any Contact that corresponds to ...
1
vote
1answer
34 views

Criteria to run on insert

I'm updating a method on Product that creates a related object record and then updates the product record. The functionality only works on edit in my sandbox. In production where the original code is ...
1
vote
1answer
31 views

Journey entry on Opportunity Contact Role

In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
1
vote
2answers
67 views

How to set Email Address as Primary Key on a Salesforce Campaign Entry Source Data Extension

I've created a journey using the Salesforce Campaign entry source. The entry source will enter records from 3 different SF campaigns. There's a possibility there will be duplicate emails in each ...
1
vote
1answer
170 views

Journey Builder - Salesforce Data Event - have multiple fields in entry criteria but only fire on change of one field

I am building a Subscriber Welcome journey. The entry event is a Salesforce Data Event that looks at Contact in SF. When the Subscription Status picklist is set to Subscribed, it should fire the ...
1
vote
1answer
492 views

Overwriting a data extension with new records - does it affect a currently running journey?

I've got three main data extensions. I have a query that segments subscribers and puts them into a separate data extension which is designated as the entry source for the journey. The journey has ...
1
vote
1answer
184 views

Activate journey after DE get new records

How can I activatee a journey each time my DE has new records? I already built something like this using the schedule time, but on this time I will need the run the journey immediatly each time my DE ...
1
vote
1answer
535 views

Process Builder Entry Criteria Formula

I have the following entry criteria in the Process Builder !ISBLANK([Material_Request__c].Out__c.Email_Address__c )&& NOT(ISBLANK([Material_Request__c].Out__c) )&& [...
1
vote
0answers
121 views

Journey Builder : Event based entry source

Are event based entry sources in place of an automation studio audience or data filter? I've created a Date based event and used available attributes from my main tables and set contact filters to ...
1
vote
2answers
213 views

Journey Builder Custom Event Activation Error

I have create a Trigger in my App Center app. This trigger is able to be dragged onto a Journey as an Entry Event. The trigger is properly calling my endpoints to get its configure.json (which ...
1
vote
0answers
597 views

Journey Builder decision splits not working as expected

I have been working on the Journey Builder and I am using Salesforce (Lead) event as entry source. I have used a three entry criteria and based on that a data extension is been created automatically. ...
1
vote
2answers
550 views

Using User 's Alias/Username in Workflow/Approval Process Entry Criteria & Validation Rules

Many time we have some requirement in Approval Process field Criteria, Workflow Entry Criteria and Validation rules where some checks are required specific to users. For e.g. Take Some workflow ...
0
votes
1answer
32 views

Delete fields from the Salesforce Data Entry Event

I just configured a Salesforce Data Entry Event in a Journey and after running some tests I would like to delete some fields from the entry data step (those are not mandatory and were checked manually ...
0
votes
1answer
248 views

Salesforce multiselect picklist value as Journey builder entry event is not working as expected

I have a journey builder event which fires when there is a update in the lead object. The entry criteria is based on the values of multiselect picklist. The multiselect picklist values are A, B and C. ...
0
votes
1answer
37 views

Missing date operators in the entry criteria

I am creating a Salesfore Data entry source in a Journey. In the second step 'Entry Criteria' I have to apply a filter based on a date field 'XXX is greater than 'Today' plus 4 days' That ...
0
votes
1answer
243 views

Journey Builder Entry Data Extension

I have a standard Data Extension as the entry audience of the Journey. I would like that everytime the value of a specific text field changes - the Contact will be injected into the Journey. Is it ...
0
votes
1answer
101 views

Is it possible to set up a 'no re-entry' rule for a triggered automation in Marketing Cloud?

In Journey Builder you can set the contact entry rule 'No re-entry'. Is there a way to set up something similar with a non-journey builder automation? I have an automation running hourly. I'd like ...
0
votes
1answer
1k views

Difference Between using Contact Data vs Event Data for same DE

Need to understand the difference in results If I use Event Data vs using Contact Data for the same Data Extension in a Source Entry Event or in a Decision Split. Example I have a DE named Alert ...
0
votes
1answer
47 views

Salesforce Account as Entry source in Journey Builder Does NOT work

I use as an entry source Salesforce Data. In case i want to target leads, i choose Lead ID everything works properly. Now, i want a journey for Accounts that i have in Salescloud.I tried everything ...
0
votes
1answer
59 views

How to block user from use the “Submit for Approval” button if some fields are blank?

I have different approval processes on the same object and of course they require a different combination of entry criteria. However, all of them share the fact that some fields are mandatory for ...
0
votes
1answer
54 views

Does a data extension entry event work with decision split?

So my question is much more complicated than the title says. Case: We want to build a journey which will populate everyone who meet the entry trigger already and for new records entering the journey. ...
0
votes
1answer
364 views

journey not putting a watermark on the data extension

when using automation studio audience to inject contacts into the journey, the journey is not doing a watermark and the same contact is receiving emails again and again instead of just sending to the ...
0
votes
0answers
20 views

Journey Builder Entry Source Definition Disappears

I'm increasingly experiencing a spontaneous situation when I am building a complex journey in Journey Builder, that the entry source definition (the green icon, top left), in my case a data extension, ...
0
votes
1answer
25 views

Entry source criteria not working

I have the following criteria on my entry source in a journey: CRITERIA CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received The ...
0
votes
0answers
24 views

Salesforce Data Event for multiple criterias

I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is: The value of a field A has been updated to 'True' A new record is created and the value of the field A ...
0
votes
1answer
134 views

JB SF Data Entry from non person object not injecting Contacts

Goal is in Journey Builder using SF Data Entry Event on standard SF Task object, once updated to match criteria - to enter the related Person Account Contact to Journey. On Task there are two lookup ...
0
votes
0answers
232 views

Testing a Journey, records appear to be considered for Entry, but nothing happens

I have built my Journey and am trying to test it. I've placed the Journey into "Test" mode, but nothing seems to be happening. I can see that "12 Contacts to be Evaluated," which aligns with my ...
0
votes
1answer
990 views

Journey entry event using new contacts in Data Extension

This is probably an amazingly simple one but here goes: I have a Sendable Data Extension. Every time a contact (or row) is added to that Data Extension I want them to enter into a journey – I need ...
0
votes
1answer
60 views

SF Data Entry Event transfers wrong Account:ID

We use Service Cloud as DOR. Here we use Leads just for NL subscribers. Customers are Accounts. For the Double Opt-In process we have two boolean fields. Email_Optin Email_Optin_confirmed ...
0
votes
1answer
75 views

Process builder entry criteria trouble

I have an approval process with the below entry criteria. I played with it multiple times as I was having issues firing it off at the wrong times until I switched it to what you see, however now it ...