Questions tagged [entry-criteria]

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1answer
781 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
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0answers
163 views

Journey Builder : Event based entry source

Are event based entry sources in place of an automation studio audience or data filter? I've created a Date based event and used available attributes from my main tables and set contact filters to ...
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0answers
709 views

Journey Builder decision splits not working as expected

I have been working on the Journey Builder and I am using Salesforce (Lead) event as entry source. I have used a three entry criteria and based on that a data extension is been created automatically. ...
1
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2answers
792 views

Using User 's Alias/Username in Workflow/Approval Process Entry Criteria & Validation Rules

Many time we have some requirement in Approval Process field Criteria, Workflow Entry Criteria and Validation rules where some checks are required specific to users. For e.g. Take Some workflow ...
0
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1answer
19 views

Journey is not recognizing the related object

I have a problem on my journey that uses salesforce data as input. It seems that it is not recognizing the criteria of our related object. At the entrance we are configuring the "rule criterion&...
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0answers
29 views

Can Same email address enter the Journey with below conditions?

We would have customer records with same email but a different customer key- Subscriber key. Below are the conditions I use- 1)Send relationship is associated with a unique contact key as subscriber ...
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0answers
21 views

Salesforce Entry Event DE remains empty, but records are created in Account Object

I've been digging with little luck. My Journey isn't recognizing new records from SFSC to evaluate for entry into a Journey. Set up: Child BU uses Service Cloud data, parent BU does not Cloud Page ...
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0answers
7 views

GA audience as entry source

If the ga audiences being used in the journey builder as entry source are getting overwritten every 24hrs, how can I run a journey on complete/full list of audiences? Refrence: Google Analytics 360 ...
0
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1answer
68 views

Using Account as Entry Source

We are using Person Account at Salesforce. I want every time the field '# of children' is changed - the account will enter the journey. I choose Account as the object, I have 3 options for 'Select who ...
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0answers
27 views

Journey Builder Entry Source Definition Disappears

I'm increasingly experiencing a spontaneous situation when I am building a complex journey in Journey Builder, that the entry source definition (the green icon, top left), in my case a data extension, ...
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0answers
26 views

Salesforce Data Event for multiple criterias

I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is: The value of a field A has been updated to 'True' A new record is created and the value of the field A ...
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0answers
242 views

Testing a Journey, records appear to be considered for Entry, but nothing happens

I have built my Journey and am trying to test it. I've placed the Journey into "Test" mode, but nothing seems to be happening. I can see that "12 Contacts to be Evaluated," which aligns with my ...
0
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1answer
64 views

SF Data Entry Event transfers wrong Account:ID

We use Service Cloud as DOR. Here we use Leads just for NL subscribers. Customers are Accounts. For the Double Opt-In process we have two boolean fields. Email_Optin Email_Optin_confirmed ...
0
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1answer
79 views

Process builder entry criteria trouble

I have an approval process with the below entry criteria. I played with it multiple times as I was having issues firing it off at the wrong times until I switched it to what you see, however now it ...