Questions tagged [entry-criteria]

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1answer
19 views

Journey is not recognizing the related object

I have a problem on my journey that uses salesforce data as input. It seems that it is not recognizing the criteria of our related object. At the entrance we are configuring the "rule criterion&...
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1answer
73 views

re-enter the journey after they exit

I want customers to re-enter the journey after they exit. This journey is repeated every month. the questions are: Will customers wait a month before returning? What is the best practice for ...
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2answers
793 views

Using User 's Alias/Username in Workflow/Approval Process Entry Criteria & Validation Rules

Many time we have some requirement in Approval Process field Criteria, Workflow Entry Criteria and Validation rules where some checks are required specific to users. For e.g. Take Some workflow ...
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1answer
232 views

Salesforce Account as Entry source in Journey Builder Does NOT work

I use as an entry source Salesforce Data. In case i want to target leads, i choose Lead ID everything works properly. Now, i want a journey for Accounts that i have in Salescloud.I tried everything ...
7
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1answer
783 views

POST interaction/v1/eventDefinitions creates an Event Definition but I cannot see the Event on a Journey

I am attempting to post a new API Event that can be added to a Journey as an entry source. I am able to make this call via Rest and see the new event when I open Entry Sources under Journey Builder....
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0answers
29 views

Can Same email address enter the Journey with below conditions?

We would have customer records with same email but a different customer key- Subscriber key. Below are the conditions I use- 1)Send relationship is associated with a unique contact key as subscriber ...
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0answers
21 views

Salesforce Entry Event DE remains empty, but records are created in Account Object

I've been digging with little luck. My Journey isn't recognizing new records from SFSC to evaluate for entry into a Journey. Set up: Child BU uses Service Cloud data, parent BU does not Cloud Page ...
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0answers
7 views

GA audience as entry source

If the ga audiences being used in the journey builder as entry source are getting overwritten every 24hrs, how can I run a journey on complete/full list of audiences? Refrence: Google Analytics 360 ...
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1answer
62 views

Google Analytics Audience as Entry Source in Journey Builder

The below Journey has a GA Entry source which is refreshing the data on a daily basis. I wanted to know whether the new data is overwriting the existing records or is appending to the existing ...
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1answer
68 views

Using Account as Entry Source

We are using Person Account at Salesforce. I want every time the field '# of children' is changed - the account will enter the journey. I choose Account as the object, I have 3 options for 'Select who ...
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1answer
162 views

Difference between Data Extension and API Event as an Entry Source for journey

In Journey Builder, I can select a Data Extension as my entry source, or an API event. I'm comfortable using Data Extensions. I just choose the DE I want and set up any contact filtering. But when I ...
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1answer
42 views

Using Salesforce Data entry when field values have changed

I am using the Contact object as my "Salesforce Data" entry point, selecting both IS NEW and IS Updated I would like both scenarios to go into my Journey. I would like however only selected field ...
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1answer
41 views

Create Workflow without criteria

I am facing problem with my serial no. for records. When there is no record created due to some errors, that record also gets a count and I'm unable to get an uniform serial count. What should I do?
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1answer
575 views

Managing Leads and Contacts from CRM in the Marketing Cloud

I am not the first come across this situation, there does not seem to be any SFMC best practice, so i am looking for some ideas. New instance set up. We are using the Marketing Cloud connector to ...
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1answer
211 views

Journey entry on Opportunity Contact Role

In a project I need to enter contacts into a SFMC Journey when there's a new opportunity. The association between Contact and Opportunity happens through the Object Opportunity Contact Role (Junction ...
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3answers
583 views

Journey rejected contacts

I have a list of rejected contacts in one of my running journeys. I see the status is 'Failed' but I need to know why. I ran the preview of the email for those contacts and worked well so I don't know ...
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0answers
27 views

Journey Builder Entry Source Definition Disappears

I'm increasingly experiencing a spontaneous situation when I am building a complex journey in Journey Builder, that the entry source definition (the green icon, top left), in my case a data extension, ...
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1answer
36 views

Entry source criteria not working

I have the following criteria on my entry source in a journey: CRITERIA CampaignMember:ContactId WASSET AND CampaignMember:Status CONTAINS Responded OR CampaignMember:Status CONTAINS Received The ...
2
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1answer
134 views

Update Data Extension in Contact Builder

I would like to know if the use case I am trying to build is feasible. In Journey Builder I have a Standard Data Extension as Entry Source that contains all the data needed to be used in the journey. ...
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0answers
26 views

Salesforce Data Event for multiple criterias

I just created a Journey with a Salesforce Data Event. The criteria to inject the customers is: The value of a field A has been updated to 'True' A new record is created and the value of the field A ...
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1answer
356 views

Evaluate All Records using Salesforce Data in Journey Builder

When using data extensions are the entry source, you are given the option to Choose How to Process Entry Source Data by either Evaluating New Records Only or Evaluating All Records. But when ...
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1answer
56 views

Delete fields from the Salesforce Data Entry Event

I just configured a Salesforce Data Entry Event in a Journey and after running some tests I would like to delete some fields from the entry data step (those are not mandatory and were checked manually ...
1
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1answer
169 views

Salesforce Data as Entry Event Source

When using Salesforce Data as Entry Event Source, is it possible to make the segmentation directly from the Salesforce Contact object, with specific criteria, so that any Contact that corresponds to ...
0
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1answer
41 views

Missing date operators in the entry criteria

I am creating a Salesfore Data entry source in a Journey. In the second step 'Entry Criteria' I have to apply a filter based on a date field 'XXX is greater than 'Today' plus 4 days' That ...
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2answers
203 views

How to set Email Address as Primary Key on a Salesforce Campaign Entry Source Data Extension

I've created a journey using the Salesforce Campaign entry source. The entry source will enter records from 3 different SF campaigns. There's a possibility there will be duplicate emails in each ...
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1answer
652 views

How to block user from use the “Submit for Approval” button if some fields are blank?

I have different approval processes on the same object and of course they require a different combination of entry criteria. However, all of them share the fact that some fields are mandatory for ...
1
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1answer
829 views

Overwriting a data extension with new records - does it affect a currently running journey?

I've got three main data extensions. I have a query that segments subscribers and puts them into a separate data extension which is designated as the entry source for the journey. The journey has ...
1
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1answer
538 views

MC Connect - Salesforce Data Entry Event not working

I have a few journeys running on Salesforce Data Entry Event that used to work and add contacts and then, while still running, no new contact is added to the journey. No change was made to fields or ...
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1answer
364 views

Journey Builder - Salesforce Data Event - have multiple fields in entry criteria but only fire on change of one field

I am building a Subscriber Welcome journey. The entry event is a Salesforce Data Event that looks at Contact in SF. When the Subscription Status picklist is set to Subscribed, it should fire the ...
0
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1answer
588 views

Journey Builder Entry Data Extension

I have a standard Data Extension as the entry audience of the Journey. I would like that everytime the value of a specific text field changes - the Contact will be injected into the Journey. Is it ...
0
votes
1answer
79 views

Does a data extension entry event work with decision split?

So my question is much more complicated than the title says. Case: We want to build a journey which will populate everyone who meet the entry trigger already and for new records entering the journey. ...
1
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2answers
331 views

Journey Builder Custom Event Activation Error

I have create a Trigger in my App Center app. This trigger is able to be dragged onto a Journey as an Entry Event. The trigger is properly calling my endpoints to get its configure.json (which ...
1
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1answer
231 views

Activate journey after DE get new records

How can I activatee a journey each time my DE has new records? I already built something like this using the schedule time, but on this time I will need the run the journey immediatly each time my DE ...
0
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1answer
199 views

JB SF Data Entry from non person object not injecting Contacts

Goal is in Journey Builder using SF Data Entry Event on standard SF Task object, once updated to match criteria - to enter the related Person Account Contact to Journey. On Task there are two lookup ...
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0answers
164 views

Journey Builder : Event based entry source

Are event based entry sources in place of an automation studio audience or data filter? I've created a Date based event and used available attributes from my main tables and set contact filters to ...
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0answers
242 views

Testing a Journey, records appear to be considered for Entry, but nothing happens

I have built my Journey and am trying to test it. I've placed the Journey into "Test" mode, but nothing seems to be happening. I can see that "12 Contacts to be Evaluated," which aligns with my ...
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1answer
390 views

Salesforce multiselect picklist value as Journey builder entry event is not working as expected

I have a journey builder event which fires when there is a update in the lead object. The entry criteria is based on the values of multiselect picklist. The multiselect picklist values are A, B and C. ...
0
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1answer
64 views

SF Data Entry Event transfers wrong Account:ID

We use Service Cloud as DOR. Here we use Leads just for NL subscribers. Customers are Accounts. For the Double Opt-In process we have two boolean fields. Email_Optin Email_Optin_confirmed ...
1
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1answer
659 views

Process Builder Entry Criteria Formula

I have the following entry criteria in the Process Builder !ISBLANK([Material_Request__c].Out__c.Email_Address__c )&& NOT(ISBLANK([Material_Request__c].Out__c) )&& [...
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0answers
710 views

Journey Builder decision splits not working as expected

I have been working on the Journey Builder and I am using Salesforce (Lead) event as entry source. I have used a three entry criteria and based on that a data extension is been created automatically. ...
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1answer
138 views

Is it possible to set up a 'no re-entry' rule for a triggered automation in Marketing Cloud?

In Journey Builder you can set the contact entry rule 'No re-entry'. Is there a way to set up something similar with a non-journey builder automation? I have an automation running hourly. I'd like ...
1
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1answer
36 views

Criteria to run on insert

I'm updating a method on Product that creates a related object record and then updates the product record. The functionality only works on edit in my sandbox. In production where the original code is ...
0
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1answer
429 views

journey not putting a watermark on the data extension

when using automation studio audience to inject contacts into the journey, the journey is not doing a watermark and the same contact is receiving emails again and again instead of just sending to the ...
0
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1answer
1k views

Difference Between using Contact Data vs Event Data for same DE

Need to understand the difference in results If I use Event Data vs using Contact Data for the same Data Extension in a Source Entry Event or in a Decision Split. Example I have a DE named Alert ...
0
votes
1answer
79 views

Process builder entry criteria trouble

I have an approval process with the below entry criteria. I played with it multiple times as I was having issues firing it off at the wrong times until I switched it to what you see, however now it ...